Date Received: 2020-10-20
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I went to XXXX XXXX XXXX to purchase a truck per their advertisement of great deals. My wife and I drove from XXXX XXXX XXXX. When we got their we met with salesman XXXX. We chatted and then he showed me a vehicles ( trucks but then ultimately the XXXX XXXX ). He pulled credit and said that the only way we could trade in my Truck is to trade in my wifes XXXX XXXX as well ( now I am realizing very high sales and pressure tactics ). Well we did and walked about with XXXX XXXX XXXX XXXX. I could not get funded immediately and was given the run around for two months. All the while they are telling me that all is ok. XX/XX/XXXX is when we purchased the vehicles. I kept calling and calling weekly and daily to find out what's going on and if I am approved. It was not till about XXXX or XXXX that I get a bill from Santander Consumer USA stating that I owe them 2 months. I immediately called and spoke with Santander agents and was given the attitude of like " oh well who cares now pay your bill. The bill was XXXX a month and I could not afford that. Long story short they repossessed the vehicle in early XXXX. The whole thing from beginning was unethical and unfair leading ultimately to a repossession in which Santander knew it would happen. Now as you are aware that Santander is in a class action lawsuit in which I KNOW i am a victim of their unethical business practices. I was advised to call my local Attorney Generals office to see if I am on the " list '' of people whom the loan would be bought back if it was repossessed. I did and the Attorney General just referred me back to the multi state website and to monitor it daily. I am getting the run around as usual from Santander.
Company Response:
State: AZ
Zip: 85143
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I have a Closed Charge off Collection account from Santander opened back in XX/XX/XXXX. The vehicle was repoed in XXXX. I later found out Santander is involved in a class action lawsuit from XXXX through XXXX. And the state that i live and and where my account was opened is included in the lawsuit. I recently used this as my dispute reason with XXXX and successfully got them to remove this account off my credit. I then attempted to dispute with XXXX and XXXX and Santander is reporting the account remains and is still due.
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/XXXX I purchased a car from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Il. XXXX for {$19000.00} Santander Consumer USA INC XXXX XXXX, TX XXXX was paid {$430.00} for 71 installments My maturity date was XX/XX/XXXX of this year I have now passed six months and Im still paying for this vehicle still owe $ XXXXI do believe Im being prayed upon for this extra XXXX XXXX was given an order to pay XXXX extra dollars or sign for 10 extra months of installment payments or have my car repossessed I have already paid 77 months of installment payments.
Company Response:
State: IL
Zip: 609XX
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: There are multiple continuous issues regarding my auto loan account with Santander Consumer USA. Ive contacted Customer Service multiple times regarding my payments not being properly credited and/or updated on my account which brought several additional matters to light without explanation. To date, my account shows as PAST DUE with a total of {$680.00}. This total amount represents a {$340.00} payment for both ( XX/XX/XXXX ) XXXX and ( XX/XX/XXXX ) XXXX. However, MY ACCOUNT HAS REMAINED 1 to 2-MONTHS AHEAD, I PAID {$400.00} ON XX/XX/XXXX TO WHICH INCLUDED MY PAYMENT DUE XX/XX/XXXX. I had to call Santander XX/XX/XXXX and earlier this year ( also in XXXX and XXXX ) for correction of the same issue and refuse to keep debating the known fact that my loan account is ahead, not behind. Santanders intent has remained to cause duplicate payments, excessive interest, and/or an unjustifiable delinquency just as now- no payment was/is owed or due until XX/XX/XXXX. My contact with Santander always fails to generate logical explanations regarding my account, amounts alleged as past due, owed, or required to pay off my loan. The online message I sent Santander on XX/XX/XXXX didn't prompt correction on or simple review of my account before XXXX billing statement was generated as I thought it would. As neither occurred, it seems Santander figured I'd just keep paying alleged as past due payments or else provide substantial proof that removes their ability to claim the repeated account issues as system errors. Santanders allegation of a Past Due Amount that keeps resurfacing and daily Amount Due shown 365-days/yr for my online account are either fraudulent or actually of my 3 deferred payments. Conversely, these deferred payments extended my loan term ( i.e., maturity date ) to XX/XX/XXXX, and Santander 's accumulating a baseless surplus of interest for the same 3 payments on the end of my loan which do in fact represent unfair and deceptive business practices. I havent received certain statements as with XX/XX/XXXX, yet XXXX statement DATED XX/XX/XXXX subsequently arrived a week late and again Santander now suddenly alleges a {$340.00} Past Due Amount. While a {$680.00} Total Amount is listed on the statement as the alleged Past Due Amount PLUS XXXX 's payment, it's strangely DUE BY XX/XX/XXXX NOT XXXX XX/XX/XXXX. If my account has not been altered, Why and How would my XX/XX/XXXX Current Bill for XXXX be due XXXX the MONTH PRIOR to the bill instead of XXXX the Current Month 's Payment Due Date. In the same, ( my first through last payment ) XXXX is 40-Months and XX/XX/XXXX made 39 payments Ive paid, yet ONLY 37 Payments of the 40-Months were DUE which verifies my account 's OVERPAID. This also proves theres been no reason for the monthly emails Santander keeps sending claiming to be unable to reach me stating of trying to contact me by phone. The fictious emails only started upon my XX/XX/XXXX advanced payment as my phone number changed XXXX a year ago now. This also substantiates Santander 's deceptive actions as their emails weren't relevant to anything other than preparing to portray my loan as delinquent hence now the Past Due appearance of my account. Santander has willfully created undue payments, excessive interest, undue distress, and financial hardship in my consistent efforts to minimize charges, interest, and fees- thus pay off my loan. In efforts to deter creation of any issues, I never informed Santander that I lost my job 2yrs ago due to XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX thats caused XXXX XXXX XXXX. Ive suffered several life changing events since that time including loss of my home by fraudulent means and Identity Theft that became extensive XX/XX/XXXX. I still however managed to remain current/ahead on my account throughout it all. Even while Covid-19 has wreaked havoc on remaining household income, I struggle to remain ahead despite Santander unreasonably displaying a continuous {$340.00} Current Amount Due daily. Santanders withheld, cant and/or refuses to provide specific accounting of my loan and the results of previously alleged corrections still remains unknown. Ive not paid XXXX payment on account of Santanders consistent practices, as they shouldnt constantly need to be told their actions are unjustly incorrect. Even to date, Santander states my " Payoff Amount '' basically equals to my Loan 's Initial {$24000.00} Balance as if a " 3yr Early Payoff '' doesn't reduce the balance by removing the remaining 3yr charges of the loan 's term. PLEASE SEE THE ATTACHED EMAIL AND LETTER SENT FOR FURTHER SPECIFIC DETAILS. Screen shots, billing statements, and account printouts are also available if needed.
Company Response:
State: TX
Zip: 75089
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: In XXXX, I was made aware an Attorney General Multi-State Settlement against Santander USA. I have reached out to them multiple times with regard to my auto loan and the settlement but they are unable to provide additional information. I believe my case should be included in the settlement due to subprime lending activities and failure to appropriate apply payments to my account. XX/XX/XXXX, I purchased a XXXX XXXX XXXX with financing through Santander USA. The purchase price was {$17000.00} with total payments of {$30000.00} and an APR of 19.55 %. Recently I noticed that many of the payments I made were going entirely to interest or varying amounts that do not increase. In order to understand these occurrences I reached out to Santander several different times. During one call the representive was unable to explain the interest only payments despite the fact the on time payments. He advised me to make the payments ONLY on the due date and that the disperencies were due to my simple interest loan. During another conversation with a executive representative she suggested I make the payments before to avoid the entire payment being applied to interest. At the current monthly payment and APR the vehicle would not be payed off at the end of the contract. After 24 months of payments, only {$2000.00} has been applied to the principle. Several months I have payed more than the payment amount and still the entire payment has gone to interest only. I have made the payments on time and in full. I allege that I, like many others were given subprime loans and outrageous APRs. I have attempted to reach an agreement with Santander USA but have not been successful. In addition I believe that I should be eligible for relief under the Multi-State Settlement.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: I have a XXXX XXXX XXXX XXXX that I bought from a dealer with a subprime loan thru Santander Consumer USA 7 years ago. Admittedly, I had to ask for loan assistance twice due to the XXXX XXXX of my son. Thus I expected the the 3 months would be added to the end of the load. The maturity date was XX/XX/XXXX. I called to ask why there was still a $ XXXX balance and they said I still owed that amount. They would see if they could do a re-modification of the loan. They came back with an additional 2 years at {$700.00} per month. I have been paying {$700.00} per month for 7 years and can't believe I now owe this much more. This doesn't seem reasonable to pay another $ XXXX for a car that will be 9 years old and the book value right now is < XXXX. I asked them to send me the agreement and the APR is 21 %. The breakdown is still part to the principle and part to the interest. I have not signed the agreement. I am considering voluntary repossession but I know this will severely affect my credit. ugh! They are bilking people with low credit scores. I suggested that I could sell the car to XXXX for XXXX if they would accept that as a payoff and they refused and told me to trade it in towards another car. I am almost XXXX years old and don't want another car payment. Please help!
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2019 we traded our XXXX into the dealership and used it to buy a new car. At the point the dealership was supposed to assume and payoff any existing loan, which they did but late, so now I have a " >Account 30 Days Past Due Date< '' payment on my credit report. I have tried contacting XXXX ut my dispputes haven't worked.
Company Response:
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Previous CFPB Complaint XXXX was closed but the response and documentation provided on the result DOES NOT BELONG TO ME. My Santander Account number is XXXX and this account was never been repossessed or in charge off status. This account is current. See my statement attached. You are mixing my account with someone else with the same name but lives in NM. The letter you provided dated XX/XX/XXXX is for different accounts number ending in XXXX. That is not my account!
Company Response:
State: NM
Zip: 87111
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-19
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: I originally had a car loan with Gateway Lending XXXX XXXX XXXX XXXX which closed down in XX/XX/2020 for their shady practices and sold to Santander. Well I had Santander prior, and they are not much better. I had my XXXX XXXX for 6 years and it was a very bad loan. My original cost for the car was {$23000.00}. I still owe $ XXXX and they have repossessed the vehicle. I did not really believe I owed Santander since Gateway posted a balance of {$0.00} on my account and credit in XX/XX/2020. Since they repossessed my vehicle two weeks ago, I have tried to call them to get it back by payment of the past due and fees and either they hang up, tell me I can get it and then the finale was the last yelling guy saying I could not get it back and demanded $ XXXX in two weeks. They are horrible people like Gateway and I can only imagine what others are going thru especially during these times. I want Santander to stop their harassment and horrible tactics to humiliate and degrade consumers. They ( Santander ) do not understand what us consumers have dealt with Gateway Lending prior. They will arbitrable state you were late and put fees on your account even when you were not ( gateway did this ). Many other consumers have echoed these complaints with them. It was hard to take a stand with them because they would just ruin your credit. I tried to inform Santander of these practices and also alert them of the lost of income which occurred this year. They did not care, they just took the vehicle and based my incorrect history with Gateway as leverage to deny me to get my vehicle back. They should know better with all of the class action lawsuits against them and the company they purchased Gateway. I never had a chance with the horrible loan I received and the horrible people I had to endure to try and get my car back. I needed to pay {$3700.00} by XX/XX/2020 and they will not allow me to get my car back! Instead they want a single mother like myself to go into debt with a vehicle that I will not own because they are the company and we are the little consumer. Shame on you Santander! I will let everyone hear the recordings of how your employees spoke to me during this time, during a pandemic and how you denied me the basic human decency to get my car back with a bad loan and bad companies like yourself.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-19
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: The account was opened in XX/XX/12 and I was a co signer in a vehicle purchased. When the veh was returned it was promised the overage in mileage would be taken care of by the dealership. It was not and this account is over 7 years old. It should not be reporting on my account as it has been charged off and no communication has been had with this account. I would like this removed as it is out of the statue of limitations.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A