Date Received: 2021-05-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I recently found out that I am a victim of identity theft. A fraudulent account was open with this company. I sent the company a dispute letter, police report, and FTC report. I have not received a response from company. Its been over 30 days.
Company Response:
State: CA
Zip: 90222
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Santander is reporting a debt on my credit file that I do not owe. I recently checked my credit report and noticed this debt is still reporting. I have not made a payment in over 7 years and this account is past the credit reporting limits under the FCRA. Not only that, I have talked about this with the attorney general of California and have found that this account is past the statute of limitations as well. You can longer collect or sue me for any debt related to this account. You are in violation on 2 accords and I ask that you remove this account immediately.
Company Response:
State: CA
Zip: 92311
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Santander XXXX has a lawsuit that was settled I fit the time and criteria for the settlement. I have tried countless times to contact Santander foe this matter and no response.
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Car/lease was paid off in full from my car insurance due to total loss on XX/XX/20 For XXXX. On my credit it is showing XXXX from this company Chrysler Capital. I called. Chrysler Capital, according to them car was paid off in full and they dont know about the XXXX on my credit. No one could help.
Company Response:
State: MA
Zip: 02184
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-08
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Santander has violated the consumer protection laws. I am proof of this. As you may already know Santander are the prime example of a predatory lender. I have had my car loan with Santander for about three and a half years. I have paid this company {$15000.00} plus I paid a {$2000.00} down payment at the dealership, the car was listed at {$19000.00}. Through my own personal knowledge, I have paid more than 80 % towards interest instead of the principal. I still owe more than {$16000.00} on this car. I have all statements from Santander of my on time and late payments. I understand that interest rates will alway accur but not at this rate. I have missed payments, and I have tried to catch up on my payments, but with this loan there is no way to catch up or even pay it off. In XX/XX/2020, I attempted to catch up on my loan by paying {$1300.00} ( {$650.00} going towards interest ) and another on XX/XX/2020 {$510.00}. At this time on my online account my payoff quote was {$12000.00}, I can not find this in any past statements because they are no longer available in my account. I was then laid off for again, came back to work with with less hours. I spoke to someone about this in XXXX. In that process Santander proceeded to contact people who were not on my account at all and they called daily, not just once but continuously. I have never added anyone to my account as person to contact. In XXXX I paid a total of {$1000.00} with only {$310.00} going towards the principal, {$680.00} towards Interest, and {$3.00} for an online payment fee. After contacting Santander because in XXXX our hours were cut again, I am expected to pay {$5600.00}. That will be the entire amount of the purchasing price. In recent weeks I have received information about Santander 's lawsuits in regards to their subprime lending practices violating consumer protection laws by exposing consumers to unnecessarily high levels of risk and knowling placed these consumers into auto loans that had a high probability of default. This is what has happened to me.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Struggling to pay your loan
Subissue: Problem after you declared or threatened to declare bankruptcy
Consumer Complaint: I am a XXXX who had a major complication in XXXX, this happened in the hospital. Later the hospital made my ability to work difficult and used excuse to get me out of the hospital and I was later cleared by the State Board. It was during this difficult times that my loan and other financial situation got worse. When the Case was to go to court in XXXX, I filed for Bankruptcy to protect myself, I eventually did not go with the Bankruptcy. May be it was because of the Bankruptcy that Satander Consumer USA stopped sending we bills, they had not sent me bills since XXXX ; NOTHING. In early XXXX, COVID-19 started and most hospitals stopped Surgeons from doing surgery. Luckily, I was able to obtain Privilege to do Surgeries at another Hospital. In XXXX of XXXX, I got a call from Satander about paying off the vehicle with {$6000.00}. I explained my situation with the lady saying I was not allowed to do surgeries for months and surgeons are just now being allowed to do surgery. I begged her to let me pay monthly, but she claimed that I had not paid in 500 days, which was incorrect. I was so insulted that I could not call them back. Luckily, I was able to make double payments on line, but could not see all my previous payments. They refused to respond to my emails, appealing to them ; these will be attached. Suddenly, while I paid them monthly, they came and towed the vehicle yesterday, XX/XX/XXXX. I had asked them for a payoff in writing by email, they refused to respond. When the car was towed, a gentleman, XXXX # XXXX, who answered their phone wanted me to pay far more than what I was told on line. I explained to him that I was told to pay {$6000.00} in XX/XX/XXXX, I had already paid {$4000.00}, why will you now tell me to pay {$7700.00}. Anyway, my Business had picked up, I rushed to pay the money by " XXXX XXXX '' because they refused for me to pay them directly. Unfortunately, another form of payment was used by a XXXX lady at the XXXX XXXX Kiosk, unknown to me ; she used Check free pay, which I have NEVER heard of. Satander is aware of this form of payment but they refused to accept it saying I have to wait for days to collect my car. I rushed back to XXXX, the attendant explained to Satander staffs that everything was done properly and it showed same day payment in their system, satander refused. All this happened during my clinic hours. All my patients got upset and left. I complained to Satander about COVID interruption, they claimed they were not aware that it affected me. My email exchange will show that they are not being truthful and they DO NOT CARE. This was a used car paid with a ridiculously high interest, I had to get the car so I could run my Business. I am not sure what remedy will apply. I had paid and overpaid them and I hope they will return the vehicle and the Title, but the whole world needs to know what is going on.
Company Response:
State: GA
Zip: 31210
Submitted Via: Web
Date Sent: 2021-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-08
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: We traded in a vehicle early and had an early termination of our lease on XXXX. The final play off check ( {$19000.00} ) was sent to Chrysler Capital by the dealership on XXXX. Chrysler Capital lost the pay off check and have admitted it was their fault but not until just last week. Because the check was lost and the lease not terminated our account became delinquent. We got the first notice on XXXX. Chrysler Capital told the dealership that the check the supposedly never received was short and demanded more money from them ( {$490.00} ). The dealership send in more money on XXXX but not until we received another delinquent mark on our credit report. The additional funds were sent in by the dealership in the amount of Finally Chrysler Capital demanded another pay off check be send in for the original ( {$19000.00} ). In order to close the account. The dealership sent the check on XXXX and it was received and signed for on XXXX. Chrysler Capital admitted that for 12 days the were unable to locate this 3rd check and again we received another delinquent mark on our credit reports. Chrysler Capital was finally able to find the check and post it to close the check. 65 days after I first spoke with them to try to find a solution. Now they are not responding with the needed information to update our credit reports. Throughout the process I have been told countless mistruths, been given misleading fact, been told this was all my fault. We have been promised but never received a speed resolution, call back from managers, and documentation. You are unable to reach directly those people who are assigned to you account. You are unable to reach managers. Emails are never returned. We are in the process of buying a home and closing is contingent on Chrysler updating our credit and providing necessary documentation. They have known from day one that this is a time sensitive request but have made no good faith effort to resolve the issue which will potentially cost us thousands of dollars and the lose of a custom built home.
Company Response:
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: THESE COMPANYS ARE REPORTING FALSE ACCOUNTS ON MY CREDIT REPORT THAT I NEVER SIGNED FOR OR USED I HAVE ASK FOR THESE ACCOUNTS TO BE REMOVED FROM MY CREDIT REPORT YET THEY HAVE NOT.
Company Response:
State: TN
Zip: 38116
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Hey i am still waiting on a response regarding a file of Incorrect information I disputed last month. I know it's been over 30 days and I don't have any investigation Results.
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: SINCE XXXX WHEN I BOUGHT THE XXXX XXXX XXXX XXXX. I HAVE BEEN MAKING EXCELLENT PAYMENTS ON MY CAR. IN XX/XX/XXXX, I STARTED TO FACE PROBLEMS MAKING PAYMENTS SO I SET UP AUTO PAYMENT WITH BY XXXX XXXX XXXX ACCOUNT. PRIOR TO THE START DATE OF THE TIME I SET MY BANK TO START MAKING PAYMENT, I MADE PAYMENT ON XX/XX/XXXX VIA XXXX XXXX BILL PAYMENTS. ON XX/XX/XXXX PAYMENTS WERE MADE VIA MY XXXX XXXX XXXX AUTO PAY, ON XX/XX/XXXX PAYMENTS WERE ALSO MADE BY XXXX XXXX XXXX TO CHRYSLER CAPITAL ON MY BEHALF. NON OF THOSE PAYMENTS WERE CREDITED AS A RESULT I BECAME CONFUSED AND FELT CHEATED. I MADE SEVERAL CALLS BUT THEIR STAFF WERE VERY UNPROFESSIONAL. AT THAT POINT, I DECIDED TO STOP PAYMENTS UNTIL MY TWO PAYMENTS ARE CREDITED. I ALSO INFORMED THEM TO STOP CALLING ME UNTIL THEY CREDIT MY ACCOUNT. IN SUMMARY, I FEEL THAT SOMEONE IS TRYING TO FRAUDULENTLY TAKE MONEY FROM ME, DESTROY MY CREDIT AND STANDING AND MAYBE EMBARRASS ME WITH A REPOSSESSION
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2021-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A