Date Received: 2017-11-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My son 's PNC Bank account was fraudulently hacked by some one depositing a check in his account and withdrawing the money before PNC realized the check did not clear. Because my son is a college student and does not work so no money is deposited into his account on a regular basis, PNC withdrew the monies owed by this fraudulent check from my account causing my account to not be able to pay my rent fur to the bank taking my money. Heedless to say. this has caused me all sorts of financial hardships.
Company Response:
State: TX
Zip: 79912
Submitted Via: Web
Date Sent: 2017-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our home was destroyed by XXXX XXXX. We finally got policy limits from insurance, and the check was made payable to my wife and me and our mortgage company, PNC Bank. It was for {$110000.00} more than what we owed on the mortgage. PNC Bank has used the money to pay off the mortgage as we requested, However, they insist that their " policy '' is to take at least 20 days to send us the balance we are owed. So, they are profiting from our loss by getting interest on our money. Our home needs to be torn down, as it is dangerous. But, we need that money to tear it down and begin the rebuilding process. PNC Bank should issue our check immediately and pay us back interest on the money for the time they held it to comply with their own self serving " policy ''. How many other people do they take advantage of in this way?
Company Response:
State: TX
Zip: 78209
Submitted Via: Web
Date Sent: 2017-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XX/XX/XXXX I began dealing with a man claiming to be a vendor for equipment for my business. I was told that in order to purchase the equipment I needed to set up a merchant services account. On XX/XX/XXXX plans were made for me to pick up the equipment 700 miles from home. At that point I gave my banking information in order to set up this account. Upon arrival to pick up the equipment I discovered it did not exist. I called my bank to ask them to put a block on my account because I was afraid this man would try to draft my account for equipment I did not purchase. After driving the 700 miles back home I checked my account just for my peace of mind and discovered that he HAD. My bank account was in the negative. It was late in the evening so I went online and chose the online chat option for dispute. I was assured that a dispute was put in place. The next morning I went into my bank to make sure the dispute was filed. I was told that it had been more than 24 hours since the draft had taken place so they would not file a dispute. It had actually been within the 24 hour period but they told me that at XXXX XXXX they consider your 24 hours over. I was promised that my case would be sent to escalations. It has been weeks. I 've spent hours on the phone, emails back and forth with the escalations departments getting the same answers over and over. A police report was filed 2 weeks ago and the report number sent to the escalations department at the request of the last woman I spoke with. The police called and asked me to file a FBI report as well, based on the complexity of the fraud. All of this has been reported to my bank. They still refuse to refund my money and have added overdraft fees continually throughout this process. They are also charging a daily fee for my account being in the negative. The branch manager has removed some of the fees but not all : just what she was allowed in her position. The merchant services company that I was told I was working through was named XXXX XXXX. The charges have been made by a company called XXXX XXXX. I have also called this company repeatedly to no avail. I am told a case is set up and being investigated and will receive an email 5 minutes later stating that my case has been closed. In the police report it is stated it is stated that this is the most sophisticated case of fraud within the company that the investigator has seen. This is why I was encouraged to file a FBI complaint. As it turns out the " vendor '' for my equipment is an agent for XXXX XXXX.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2017-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I 'm a Certified XXXX XXXX, and I have worked in the construction industry for over 20 years. I acquired my experience working for national construction companies, and in XXXX was presented with an opportunity as the XXXX XXXX of XXXX for the startup of a construction company located in XXXX XXXX. I relocated to XXXX XXXX in XXXX, and rented a house, until I could locate a parcel of land to construct my personal residence. In XXXX, I applied, and was approved for a construction to permanent loan with XXXX XXXX XXXX XXXX in the amount of {$510000.00} for the acquisition of land, and the vertical construction of my primary residence. The Construction was completed in XXXX XXXX, and the loan was in the process of being converted to the permanent mortgage, when I received the permanent mortgage paperwork, I noticed that the interest rate was the same rate as the construction interest rate. The construction interest rate ( 6.75 % ) was supposed to be adjusted to the market rate ( 4.25 % ) for the permanent mortgage, this was a huge concern, because the interest rate difference would have meant a significant reduction in my mortgage payment. When, I contacted the loan specialist that was assigned to my loan, she initially apologized for the mistake, and said she would have it corrected. I was informed a few days later by the loan specialist that unfortunately, she was unable to change the rate, because all activity had been stopped on lending and refinancing due to the ensuing market crisis. The other issue that came up during the conversion was the mortgage had been split into two mortgages, one mortgage was {$410000.00}, and the other mortgage was for the remaining {$91000.00}. I inquired on numerous occasions as to why I had two mortgage payments, I was informed that the maximum amount that XXXX XXXX will back on residential housing is {$410000.00}, and once a mortgage is originated, lenders have a choice. They can either hold the mortgage in their own portfolio or they can sell the mortgages to secondary market investors, such as XXXX XXXX. When lenders sell their mortgages, they replenish their funds, so they can turn around and lend more money to home buyers. So, not only was I paying a high interest rate, I also had two mortgage payments instead of one, and this was only done to benefit the bank. I had no choice but to accept the situation I found myself in, and every couple of months I would check with XXXX to see if the interest rate could be adjusted. Due to the housing market crisis, I was unable to find employment in the US, and was offered an opportunity working overseas, I accepted the opportunity, and relocated to XXXX XXXX to work for a XXXX XXXX XXXX XXXX in XXXX XXXX, on a two-year contract. Prior to departing the US, I informed XXXX that I would be out of the country, and I would be limited to annual returns to the US, my mortgages were established and paid through XXXX via online accounts. My main concern with my mortgage was still the high interest rate, I returned in XXXX XXXX to finish the XXXX paperwork process for my employer, and again checked with XXXX to see if there had been any changes with the ability to lower my interest rate, and was informed that there were no changes, now the interest rates were in the 3 % range and trending lower. In XXXX the housing market crisis had grown to a nationwide economic crisis, and the government was trying to stabilize the economy by supporting the financial market with TARP funding. In XXXX XXXX, I attempted to pay my XXXX XXXX mortgage payment online from the XXXX XXXX, and a message was displayed on the XXXX website with instructions to call the listed phone number, when I called the number, a representative from PNC bank answered the call, informing me that they had acquired XXXX, I was then instructed to create a new account on the PNC website using my existing loan number, and the account would transfer into the PNC data base. This worked for the one mortgage, but when I attempted to do the same process with the second mortgage the PNC website could not locate the loan number. I immediately called PNC, and explained the issue with the second loan to the PNC representative, she searched the PNC data base and informed me that she did not see any other loans associated with the address, I assured her that there was a second loan, and she said, she would need more time to search for the loan, and would get back to me within the next few days. The PNC representative contacted me the next day to inform me that she could not find any other loan, other than the one that had been converted the day before. At this point I could not do anything further over the phone, and would have to wait until I returned to the US, fortunately my wife at the time was able to locate another XXXX website and pay the XXXX XXXX mortgage payment. Before, I was able to return to the US, I was notified by a neighbor in XXXX XXXX who was getting the mail and checking on the house periodically, that there were a lot of letters being delivered from the IRS, she would not open any of the letters to see what they were, but instead put them in a XXXX envelope and sent them to me in XXXX XXXX, when I received the letters and opened them, I was shocked and perplexed to see that XXXX had reported the construction loan to the IRS as miscellaneous income, the IRS was demanding payment for {$180000.00} in back taxes, before I was able to contact the IRS, all of my bank accounts were seized by the IRS. After contacting the IRS, I was informed that a revised XXXX would need to be submitted by XXXX, so I contacted PNC, because they had informed me that they acquired XXXX, PNC said that they could not do anything, and that XXXX would need to submit a revised XXXX. After a month and half of trying to get this issue resolved with PNC/ XXXX XXXX XXXX finally sent the IRS the revised XXXX, and my bank accounts were released from the IRS XXXX At this point I didnt know what was going on with the acquisition of XXXX by PNC, Im paying one mortgage to PNC, and the other mortgage to XXXX. PNC never converted or acknowledged the second mortgage, and in XXXX of XXXX shut down all the XXXX data bases and websites, my last payment on the second mortgage was made in XXXX XXXX. I returned to the US in XXXX XXXX and visited my local PNC Bank, and spoke with the PNC Branch Manager, initially I was informed that no such loan ever existed, I then presented her with the loan documents for the account, as well as, my bank records showing the payment history of the loan. The Branch Manager, after reviewing my documents seemed a little perplexed, and realized that a mistake may have been made during the acquisition. I was informed that she would need to research my situation, and she would get back to me in the next couple of days. When I received the follow up call from the Branch Manager, I immediately went to the PNC Branch for what I hoped would be good news. The first and most important issue was the status of the second mortgage, the Branch Manager said that after PNC thoroughly checked their records, they could not verify another loan associated with the property address. My second order of business was the refinancing of the first mortgage to lower the interest rate, which was never adjusted since the loan originated, I was informed that I was not approved for refinancing, because I was current on the mortgage, and at that time the bank was only helping home owners who were behind or delinquent with their mortgage. So, not only did the missing second mortgage issue get resolved, I was not approved for re-financing which would have significantly reduced my monthly payment. I returned to the XXXX XXXX in XXXX XXXX, and I was very frustrated and confused as to why I felt like nothing had been accomplished with resolving the missing mortgage, and reducing the interest rate, which would have significantly reduced the mortgage payment by more than half the current payment. I returned to the US in XXXX XXXX for an 11-day visit, I was going through the mail that a neighbor had been collecting for me, and found a letter from PNC offering to reduce the interest rate on my mortgage loan, I went to my PNC Branch, and at first the representative I spoke with was very helpful, as he researched the property address, he informed me that there was a slight problem with my account, and referred me to the Branch Manager. The Brach Manager pulled my account up, and said that they could not do the refinancing because there was a problem with the second mortgage, it had been sold to another lender named XXXX, and I would need to contact the new lender to resolve any issues with the loan, before PNC would be able to refinance the loan they held, I was puzzled, because this was the same Branch Manager that told me there was no other loan associated with the property address, I never received any correspondence from PNC mentioning the loan had been sold to a new lender, nor did I receive anything from the new lender mentioning that they had purchased my mortgage. After my visit with the PNC Branch Manager, I felt that something was very wrong with the current situation, and the events that had taken place over the past year. I contacted the new lender, and discussed the status of my mortgage loan, during the conversation I asked what does XXXX stand for, and I was told it stood for XXXX XXXX XXXX, so this is not a mortgage company, the gentleman said no we are an investment company, I ended the call. I returned to the XXXX XXXX in XXXX XXXX, and I was trying to understand how this whole situation was completely out of my control, and I was the one paying for it. I normally check my credit report each year, but with the economic crisis in the US, and my overseas employment, I hadnt checked my credit report, since I applied for the construction loan in XXXX, at that time my score was over XXXX. When I pulled my credit report I was devastated when I saw my credit score at XXXX, as I looked through the report I saw the biggest impact to my score was a charge off in XXXX XXXX reported by both XXXX and PNC, my first thought after getting over the shock of how low my score was, why is XXXX charging off a loan in XXXX XXXX, when PNC acquired XXXX in XXXX, started converting accounts XXXX XXXX, and shut down all XXXX data bases in XXXX XXXX. My next thought was : Why is PNC reporting to the credit bureaus on a loan they say didnt exist? Why didnt PNC notify me when they located the loan? If PNC sold the loan why was it charged off? Something was not right with this whole situation, and my next action to try and get this resolved was to obtain legal representation. In XXXX XXXX, I retained XXXX XXXX XXXX to hopefully resolve the issues with PNC, and in XXXX XXXX a Qualified Written Request was sent to PNC with no reply, in XXXX XXXX the Qualified Written Request was sent a second time with no reply from PNC. My contract with my overseas employer was completed in XXXX XXXX and I returned to the US, I was unemployed, and looking for any opportunity to earn income. I saved some money during my overseas employment, but I knew it wouldnt last very long with my current mortgage situation with PNC, I desperately needed the loan to be modified to a more affordable mortgage payment. I made my last payment on the active loan to PNC XXXX XXXX, PNC then filed for foreclosure in XXXX XXXX. I submitted the first loan modification packet to PNC XXXX XXXX, after going back and forth with PNC on missing documents, and updating documents, the request was denied XXXX XXXX. I submitted a second loan modification packet XXXX XXXX, same issue happened with PNC on missing documents, and updating documents, the request was denied XXXX XXXX. I submitted a third loan modification packet XXXX XXXX, same issue happened with PNC on missing documents, and updating documents, the request was denied XXXX XXXX. My attorney asked me how the loan modification process was going, and after I explained to him what was taking place, he asked me to bring the forth loan modification packet to him, and we would send it from his office. The fourth packet was submitted to PNC in XXXX XXXX. My attorney informed me that the packet had been received, and in XXXX XXXX he was informed that the packet was incomplete, he resent the same packet and at the end of XXXX XXXX the packet was accepted. In XXXX XXXX, I received the loan modification being offered by PNC, my original loan was a XXXX fixed rate loan, the interest rate was the original 6.75 %, and the payment was {$3200.00} per month, the modification offered was increasing the term from 30 to 40 years, the interest rate stayed the same, and the payment increased to {$3800.00}. I wasnt sure how this was a loan modification, when nothing seemed to get better, I refused the offer presented by PNC. During the attempts to modify the loan with PNC, I was trying to refinance my residence with other lenders, including using my veterans benefits, but one of the requirements to pre-qualify was a minimum credit score of XXXX, because of the charge off, my credit score was far below the minimum requirement. The foreclosure trial was scheduled for XXXX XXXX, XXXX, prior to the beginning of the trial, the judge asked both parties if we would like to take a few minutes outside of the court room to try and resolve the current situation, my attorney and I were open to discussing any possible solution, but the PNC attorneys were not. The Trial proceeded, and when the trial ended the judgment was in my favor. PNC appealed the trial courts decision, and in XXXX XXXX the appellate court over turned the trial courts ruling, and my new attorney XXXX XXXX XXXX Group informed me that I would be able to stay in my home for a couple of months, and then I would more than likely have to vacate my home. After reading through both the Per Curiam and the Reply Brief, I 'm finding a lot of open conclusions and misstated information, I 'm not sure if this was due to PNC 's influence during the oral argument or where exactly the appellate court is drawing their conclusions from. I spoke with XXXX, as far as, our next action and agree to request a rehearing, I also went through my warranty deed paper work and found errors and information that is incorrectly translated to the loan documents. When I discussed this with XXXX, he mentioned that new information and documents are not allowed to be introduced into the appellate proceeding, I asked are documents from the trial allowed to be revisited, if they were submitted as evidence? Instead of waiting until I was evicted, I filed for bankruptcy in XXXX XXXX, the bank has now proposed a trial plan for a loan amount of {$550000.00} when my initial loan was for {$510000.00}. This never-ending nightmare, started in XXXX when my interest rate was never adjusted on my mortgage loan, and continued when PNC acquired XXXX and charged off my 2nd mortgage in XXXX, which destroyed my credit score and the ability to refinance the remaining mortgage. I was unemployed in XXXX XXXX, and had no choice under the circumstances at the time, but to stop paying the mortgage in XXXX XXXX.The hardship continued through the multiple attempts at modifying the loan from XXXX through XXXX. Due to the unwillingness of XXXX PNC to recognize and fix their mistakes, I was unable to accept employment opportunities outside of the US for fear that PNC would think I abandoned my home. The few upper management opportunities Ive had in the US start out very positive, until the employer checks my credit rating, which is standard in the construction industry for higher paying roles, and once the employer sees my score the hiring process is stopped.
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2017-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-15
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received letter from PNC Bank dated XXXX XXXX, XXXX advising me about closing my account on XXXX XXXX, XXXX. PNC reference # XXXX. I have been associated with PNC for approximately 30 years in good standing, checking account and recently open credit card account. I contacted bank at the number posted on letter and basically told letter was self explanatory which frustrated me even more. I have had legal problem about 3 years ago for which charges were filed but not convicted the charges were expunged and now problems are occuring. I maintain excellent credit rating and getting extremely frustrated.
Company Response:
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2017-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-15
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XXXX XXXX, XXXX, I went to XXXX XXXX XXXX in XXXX, NC to trade my vehicle in for a used SUV. My credit was pulled, and the score was what I believe to be good ( XXXX ). I received letters from 2 different banks today denying me credit for reasons listed that are not true for me, including 'repossession, lien, judgement, delinquent accounts ', etc. NONE OF THIS IS TRUE. I have never had a vehicle that was repossessed, never had a lein put on me, and none of my accounts are delinquent. I 'm very confused and worried about what might be going on, including someone stealing my identity. Please help. Thank you.
Company Response:
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2017-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-14
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Prior to going into the dealership-XXXX XXXX in XXXX XXXX- I completed an application with XXXX XXXX XXXX XXXX and was pre-approved at 3.73 %. I informed XXXX XXXX of this prio to agreeing to them running my credit. I approved them running credit to see if I qualify for financing through XXXX at 0.00 percent. They told me that I didnt qualify for XXXX finaning. They then told me that PNC was the lowest offer for financing at 4.88 %. I mentioned again of XXXX XXXX to them at 3.7 % they proceeded to tell me that XXXX offered 5 %. and that PNC was lowest they could get me. After getting home I called XXXX XXXX to confirm. Well, XXXX confirmed the 3.73 % rate and that this rate was given to XXXX XXXX. So, I requested the dealership cancel the contract with PNC. They told me they are looking into it and will get back to me. It has been two weeks and no response. I have called PNC directly to discuss this issue. When I go online to research PNC rates, they also have rates lower than the 4.88 %. I am confused frustrated and very upset that I have been unable to resolve this issue on my own. I have made countless calls, visited the dealership again in person to discuss. I had gotten nowhere. At this point I want to return the vehicle because I do not want to continue a relationship with the dealership. I would like my contract cancelled effective immediately. I text the manager XXXX at the dealership this request in writing.
Company Response:
State: IL
Zip: 60419
Submitted Via: Web
Date Sent: 2017-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: TO WHOM IT MAY CONCERN, XXXX/XXXX/XXXX I SEEM TO HAVE A HUGE PROBLEM WITH PNC MORTGAGE COMPANY. THEY ARE NOT REPORTING TO THE CREDIT BUREAUS OF MY PAYMENTS MADE ON MY HOME AND THIS IS AFFECTING MY CREDIT. I FILIED BANKRUPTCY ON XXXX/XXXX/XXXX AND IT WAS CHARGED OFF ON XXXX XXXX. IN THE BANKRUPTICY IT CLEARLY STATES THAT I WAS KEEPING MY HOUSE AND HAVE BEEN MAKING ONTIME PAYMENTS FOR 3 YEARS AND 6 MONTHS. MY LAST LATE PAYMENT WAS ON XXXX XXXX, XXXX AM DISPUTING THIS. THEY WILL NOT ACCEPT A REAFERMATION AGREEMENT. MY LAWYER DREW UP AN REAFERMATION AGREEMENT AND THEY REJECTED IT BECAUSE IT WASNT DURING THE BANKRUPTYCY TIME PERIOD. I NEVER WAS GIVEN REAFERMATION PAPERS FROM PNC TO SIGN DURING THE BANKRUPTYCY, ENCLOSED ARE THE STATEMENTS FROM PNC MORTGAGE OF MY PAYMENTS MADE. I WANT TO THEM TO REPORT TO THE BUREAUS SO I CAN CONTINUE REESTABLISH MY CREDIT. Also. Please check to see if pnc mortgage was charging me interest on my home during this time period during the bankruptcy period! Please include credit report if possible!
Company Response:
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2017-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XX/XX/XXXX, I went to PNC Bank branch to make a {$2000.00} withdraw from my checking account. XX/XX/XXXX, I went back to the same PNC Bank Branch to speak to XXXX XXXX after finding out from PNC Bank main headquarters that XXXX XXXX bank teller she was the one that opened a credit card application without my knowledge and without my permission. XXXX XXXX told me she did n't open an application, I told XXXX XXXX that the credit card application bares her name on it, she went into a frenzy and went on the computer and she stopped talking to me. I believe that I was single out because I 'm a senior citizen, my age and national origin. THIS MATTER IS N'T AN MISUNDERSTANDING IT WAS AN INTENSION AND DELIBERATE ACT TO COMMIT FRAUD FOR FINANCIAL GAINS.
Company Response:
State: PA
Zip: 19020
Submitted Via: Web
Date Sent: 2017-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been using the PNC Bank mobile app to deposit funds into my account for years. Now PNC has updated their mobile app. and the requirements to use the app are an incredible invasion of my privacy. If I do n't agree to their requirements, I am not allowed access to my accounts on my mobile phone. When I inquired in the bank about this horrendous invasion of my privacy, I was told, " Well, just do n't us the app. '' That response is unacceptable. The requirements are wholly unreasonable. Here is what I get when I open the app : " 1. Optional Allow PNC Mobile to access this devices location. 2. Required Allow PNC to Make and Manage Phone Calls. This permission allows PNC to use unique phone information like your SIM ID and phone number to help protect you. 3. Required Allow PNC Mobile to access photos, media and files on your device. This permission allows PNC to assess you device for vulnerabilities against unauthorized account access to help protect you. For security reasons, your access to the app will be blocked if you do not accept the required permission requests. '' I have talked to other people who bank elsewhere and the same requirements are being applied to their bank 's mobile app. Banks have no right to make phone calls on my phone or to manage my phone calls. They also have no right to access my photos, media, or files on my phone without express specific permission. Not even the police or FBI have a right to do these things without a warrant. What can I do about this? What can you do about this?
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A