Date Received: 2018-01-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: 1. XXXX XXXX XXXX They reported negative information to all of the credit bureaus as my payment being late after I had called them and told them I would pay one month minimum and then in a few days pay off the entire debt which was {$14000.00} on one card and {$4800.00} on the other. I did pay off both credit cards in full a few days later. However, they had sent negative information to the credit bureaus regarding this account that I have had for over 21 Years. During this process the credit bureaus lowered my credit score by 100 points, then XXXX, came back to me claiming that they are taking the card away from me and the credit AFTER I paid both of them off in full myself not through another company etc.. Then when asked to remove the negative information they placed on the credit bureaus information XXXX XXXX XXXX ask me to apply for more credit, which would be at a much higher interest rate because the 'terms ' of my old card that I used and paid off several times since 1996 was not available anymore. I then received a letter from XXXX claiming that their decision was made by information they received from XXXX XXXX, however, when contacting XXXX XXXX they claim that they created and dropped my score due to the negative reporting from XXXX and PNC. 2. PNC BANK- Same thing, I called and told them I was going to pay off the entire card in a few days. They then reported negative information to the credit bureaus and after I paid my credit the negative still stays on my report making it harder to get loans in the future etc ... My credit a year ago was XXXX dropped to XXXX and then down to XXXX AFTER Paying all of my debt at 3 banks totally over 40K. 3. XXXX XXXX I called and they are the ONLY bank that actually reported that I PAID the credit off in a timely fashion to the Credit Bureaus and so nothing negative was reported. I feel like the Bureaus and the Banks are working together to make consumers credit worse so that interest rates go up. They both blamed each other and neither would remove the negative mark off of the credit report when asked to do so with proof that my credit debt was at almost XXXX.
Company Response:
State: IL
Zip: 60625
Submitted Via: Web
Date Sent: 2018-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have three rental properties covered under one insurance policy. Each of the properties has a mortgage, and collects escrow towards payment of taxes and insurance as part of my monthly payments. I have already filed a complaint against one of the mortgage companies, XXXX, and am now filing another complaint against XXXX XXXX XXXX, who holds the other two mortgages. Between these two companies, they failed to pay the insurance renewal from the escrow accounts, resulting in loss of coverage. As describe din my previous complaint against XXXX, PNC has also been uncooperative in remediating this problem. On XX/XX/XXXX I learned that PNC did not have a renewal invoice, although my agent claimed to have faxed it on XX/XX/XXXX. I asked my agent to resend with a breakdown of amount due per property. She resent it on XX/XX/XXXX, plenty of time before the renewal date of XX/XX/XXXX. I followed up with her on XX/XX/XXXX, and learned that she had been leaving messages with PNC, but no one had returned her messages. I called PNC again and gave them her contact info and demanded that they follow up. On XX/XX/XXXX I received a message from my agent asking for my social security number, because PNC was refusing to discuss my accounts with her without this information. On XX/XX/XXXX my agent sent a message stating that she had spoken with XXXX in the PNC insurance department, and that checks were being issued and rushed that same day. However, as of XX/XX/XXXX no payments were received, and when I called PNC, I was told that they never received the invoice, bringing us full circle to where we started. I asked for a supervisor and was sent, after a long wait, to a voice mail for XXXX XXXX. I am awaiting a response.In the meantime, insurance on all three properties has lapsed, and the underwriter is refusing to reinstate, even if they receive the payments immediately, so I am now being required to await another quote from underwriting, and will most likely have to pay out of pocket for the insurance once that is received to avoid further exposure. I am living paycheck-to-paycheck right now, and can ill afford this additional expense after having dutifully made my principal and escrow payments each and every month on time and without fail. If I am having so little luck getting them to pay the insurance in a timely manner, I feel that I have little chance of collecting reimbursement form them for paying the insurance myself.
Company Response:
State: FL
Zip: 34212
Submitted Via: Web
Date Sent: 2018-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-23
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have had PNC checking for a few years and they are typically receptive to disputes. In this instance, my checking account was billed a day early by a utility provider ; however, I was billed for two Overdraft fees on XXXX.XXXX.2018, in the amount of {$36.00} each, for insufficient funds. HOWEVER, today, the transaction which caused the funds to be low, is still showing as pending and my deposit of {$2100.00} is available. I have plenty of cash in other accounts that I could have deposited into this account to cover the early charge ; however, my email alert did not get sent to me until XXXX Eastern. I feel like that that defeats the purpose. I have made this argument before. What is the point of an alert if they do n't come out until after someone is asleep. I feel like that is a deceptive practice in order to gain additional fees from customers.
Company Response:
State: MD
Zip: 219XX
Submitted Via: Web
Date Sent: 2018-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I made several transfers of US $ to XXXX, a US company using my PNC debit card, for the purposes of investing it into digital currency. Unbeknown to me, PNC allowed 3 % of the face value of the US $ transfer to XXXX to be debited from my checking account. The payments were described as POS international fees on my checking account statement and were debited several times between XX/XX/XXXX and XX/XX/XXXX. PNCs excuse is that the US $ payments are routed through a US $ clearing account based in the XXXX XXXX and so they were entitled to charge fees as if my debit card had been used overseas. The aggregate amount of the fees charged total around {$100.00}. PNC have refused to file a complaint against XXXX or XXXX correspondent bank and have told me I am only entitled to dispute the transactions. I can not consciously dispute the transactions for two reasons. 1 ). The transactions were genuine and I willingly authorized the US $ transfers to XXXX. 2 ). XXXX currently has several $ thousands of my money sitting in their account. However, I did not authorize anyone to take a 3 % processing charge for the pleasure of wiring US $ into a US $ based account held in California with a US company. PNC have refused to take any other action other than giving me the option to dispute the transactions ( which as explained above are valid ). They have refused to allow me to dispute the 3 % processing charge. On a call today with PNC at XXXX today, they have confirmed to me that the dispute resolution process with them is now concluded. They also refused on the call, to provide any further information about who their regulator is or any details of how I can make a complaint against PNC for refusing to help resolve this matter.
Company Response:
State: PA
Zip: 15601
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Around XXXX, I took out a HELOC with XXXX XXXX ( XXXX ) for approximately 250k. Within a year or so, I refinanced to a larger HELOC of XXXX. The XXXX HELOC was a secondary lien to my first mortgage of approximately 600k held by XXXX. At some point in XXXX the XXXX HELOC was turned over to PNC BANK. My income started to decline in XXXX ( during the mortgage crises ). I could no longer afford the payments on my primary residence. So I looked to sell it. I listed my house for sale in XXXX or the beginning of XXXX. It was on the market for about 9 months to a year. I kept lowering the price until I received an offer for XXXX, but I owed over 1M. The lien holders ( XXXX and PNC ) agreed to release the liens and let me sell the house. I spent the last 7 years building my credit back up. My income increased over the years as the economy started doing better. At the end of XXXX, I had saved enough money for a down payment on a house for my family. One month after I purchased the new home, I was served paperwork for the court case with PNC seeking a XXXX judgment ( XXXX original balance plus XXXX in interest ). XXXX over extended me with liens on my property due to an overvaluation of my home. I believe that they did not use a third party or impartial appraiser and knowing valued the property at way more than it was ever worth. Then when PNC took over the debt, they were unwilling to work with me on settling this debt when I was in the process of selling my home. They agreed to accept 10 % of the balance owed, from the proceeds of the sale, to release the lien. I spent many hours on the phone with PNC during the short sale process to attempt to pay them more money and they did not accept it. After the short sale, PNC did not reach out to me one time in the last 7 years and just recently PNC filed a federal court case requesting a XXXX judgment. At no time during or after the short sale did PNC ever report my loan or bad debt to me or to the credit bureaus. I would not have purchase my new home if PNC would have had a collection account on my credit or if they contacted me in the last 7 years to work out a payment. PNC should have been trying to collect or settle with me during and immediately after the short sale so that I would not be stuck with a judgement, that includes an additional XXXX in interest, that I now have no way of paying. A judgement will ruin my credit and possibly make me unable to cover my current bills and mortgages resulting in the same situation I was in 7 years ago. XXXX and PNC have some responsibility here. XXXX over extended me by appraising my house for more than it was ever worth making it impossible to sell the property and cover the debts. Both XXXX and I went under because of this misstep. I lost my house and XXXX lost its business. The Government stepped in with TARP money to help banks like PNC to stay afloat and take over bad debts from other banks that went under, but it was my understanding that this TARP money was also supposed to be used by the banks to work with homeowners and cover some of the bad debt and help people that lost their houses get back on their feet so that we could all remain in a functioning society. I believe that my HELOC was granted in poor practice and I believe that PNC refusal to accept money from me years ago and not contacting me or the credit bureaus for 7 years is deceptive and harmful.
Company Response:
State: IL
Zip: 60068
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I completed a loan modification a few years ago and i still paid the minimum payment on my account. The company reported that i was late on my credit report
Company Response:
State: CA
Zip: 907XX
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: Me and my wife settled our dispute for my second mortgage with the PNC bank in XXXX XXXX 2017 because I paid the amount that I was asked to pay and I received the attached letter from the bank but the bank kept sending information to the three credit berus instead of terminating their report. We are trying recently to refinance our first mortgage to reduce our monthly payment but we could not because the requested companies are seing this problem on our credit report and they are considering the settelment with PNC as a disclosure on the house. I called PNC Bank and they refuse to help me and they told me to contactThe federal trade commission and they recorded my conversation with them. I need them to remove this problem from our credit report and stop sending any information to our credit report. I talked to FTC ( XXXX XXXX on XXXX ) today and I was advised to file this complaint against PNC, Thank you for your help. XXXX XXXX and XXXX XXXX, XXXX, XXXXXXXXXXXX
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-17
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened up a PNC Virtual Wallet online on XX/XX/2017. There were requirements ( to receive a {$300.00} bonus ) of 1 ) $ XXXX or more in direct deposits within 60 days of opening and 2 ) 10+ debit card transactions within 60 days of opening. I met both of these requirements ( I had 3 {$2100.00} or so deposits from XXXX XXXX and did 12 debit card transactions ). It has been almost 3 months since I met these requirements and yet PNC has not credited me with the {$300.00} bonus for meeting these requirements.
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2018-01-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC BANK ALLOW IDENTIFY DEBT TO HAPPEN I LOST A TOTAL OF {$350.00} IM REPORTING XXXX XXXX FOR THREATING TO CALL POLICE ON ME WHEN I COMPLAINED ABOUT MY FUNDS ... THEY ALLOWED INDENTY THEFT PLUS THEN DIDNT REFUND. IM XXXX AND I RECEIVE XXXX WHICH I OPEN IN XX/XX/XXXXA TOTAL OF XXXX WAS STOLEN IN INCREMENTS OF {$850.00} every XXXX XXXX of the month since XX/XX/XXXX ... my name is XXXX XXXX XXXX my cell # XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60651
Submitted Via: Web
Date Sent: 2018-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: OnXX/XX/XXXX, I initiated a money transfer of {$1000.00} from my checking account through PNC Banks online personal banking service ( XXXX ) to pay for an invoice issued by XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX, a company in XXXX for an order I had placed. OnXX/XX/XXXX, I received an email notification from PNC/XXXX that the transfer had been completed however, I learned from XXXX XXXX XXXX, that the payment had not reached them. I immediately contacted PNC and the Bank of XXXX 's headquarters in XXXX XXXX whose routing number XXXX used to send the transfer to get an explanation. After several phone inquiries, I learned from the Bank of XXXX, XXXX XXXX that though the routing number was theirs, they were an intermediary bank for the Bank XXXX XXXX in XXXX and XXXX XXXX account was with the Bank XXXX XXXX, XXXX only. As an intermediary bank, the Bank XXXX XXXX, XXXX XXXX would only forward international wire transfers to the receiving bank ( in this case, the Bank XXXX XXXX in XXXX XXXX. Therefore, instead of using the Bank XXXX XXXX, XXXX XXXX routing number and PNCs internet banking platform ( which works for domestic accounts only XXXX, I should have used a SWIFT code and a wire transfer. By using the routing number of the Bank XXXX XXXX, New York and the account number of XXXX XXXX XXXX which is in XXXX XXXX, the money transfer could not be processed. I was informed that if such funds were to reach the bank which they were unable to further process, the usual procedure would be to return the funds to the senders bank. The Bank of XXXX, XXXX XXXX refused to discuss further details of the transaction to confirm if my funds had reached their bank and insisted instead to speak with the PNC bank. After unsuccessfully trying to obtain assistance from PNCs XXXX banking customer service department, I went to a local branch on XXXX XXXX XXXX XXXX, XXXX XXXX, PA, XXXX to try to find a bank employee or get a referral to someone within the PNC XXXX who would talk to Bank XXXX XXXX, XXXX XXXX on my behalf. After a meeting with the branch XXXX, a PNC employee placed a call to the Bank XXXX XXXX, XXXX XXXX on my behalf and spoke to a representative. He informed me after the call that the Bank XXXX XXXX, XXXX XXXX representative could not trace my transaction in their system with the trace number he obtained from XXXX ( XXXX XXXX or with further descriptions such as amount, date, and other reference numbers associated with the transfer he found in my PNC account. With no other choices left, I called PNC bank again onXX/XX/XXXX ( case number XXXX ) and was directed to the retail escalations team following which I received a call onXX/XX/XXXX from a bank employee who identified herself as the assigned case-worker. She said she had filed a dispute on my behalf, would escalate the case, and would personally monitor the status and walk with me through the process of finding a resolution. I was encouraged, seeing this as progress since previous cases opened on my behalf were closed without any further contact or update from PNC bank ( re : case numbers XXXX and XXXX ). After the initial XXXX business days the caseworker asked me to wait for had passed, I learned from her via voicemail that PNC did not have new information other than that the funds were successfully sent. She advised me to reach out to the intended recipient while she escalated it further. Further contacts with the case worker yielded no information on exactly where my transfer was sent. To my request for a refund based on the fact that the Bank XXXX XXXX, XXXX XXXX whose verified routing number I used claimed to have not received the fund for further forwarding to XXXX XXXX, the caseworker returned with a response on XXXXXX/XX/XXXX. She apologized for the inconvenience and stated that my money could not be refunded by PNC because it was successfully deposited using my instructions. I asked for an email of their reasons and proof of which account my funds were deposited into. I am yet to receive either. In brief, using XXXX on PNCs XXXX banking platform, I erroneously sent {$1000.00} to an account with Bank XXXX XXXX, XXXX XXXX that very likely does not exist ( that is, XXXX routing number + XXXX bank account ). After waiting patiently for nearly 60 days without any details emerging as to where my transfer ended up, I am requesting that my {$1000.00} be returned to my PNC account without any more delay. To continue to wait on PNC bank and XXXX to complete their investigation ( however long they want to take ) will be unnecessarily prolonging the damages my familys business and that of the intended recipient ( XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX are suffering as a result. Losing track of a customer 's {$1000.00} does not come close to qualifying as an " inconvenience '' as PNC very casually put it. Furthermore, I believe strongly that among them, both banks ( PNC and Bank XXXX XXXX, XXXX XXXX ) and XXXX should be more than equipped with the necessary tools to locate the missing funds especially when they are guided by the record-keeping requirements of laws such as the XXXX Act. Hiring a " third party '' like PNC claims XXXX is does not absolve PNC from any responsibilities. For your convenience, please find below all case numbers PNC has assigned to this issue starting from the most current ; XXXX ( XXXXXX/XX/XXXX ) XXXX (XX/XX/XXXX ) XXXX ( XX/XX/XXXX ) I will be glad to provide more details including bank employee names if needed. Thank you for your time and cooperation.
Company Response:
State: PA
Zip: 16803
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A