Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal codes my account for no reason and will not help me getting it back I am sure this is some mistake as I assume it has to b I have not been able to get help from them for months and its affecting me a great deal My email linked to PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me getting it back up and going. I want to mention that, I know the PayPal User Agreement and I have not violated any policy or law. I am not sure if this is some mistake XXXX I asume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going. i am not sure if this is some mistake as i assume it has to be. u have not been able to get help from them for weeks. but i just remembered i could file a report on here as i feel they are not doing their job properly and it is affecting me a great deal as i used Paypal quite frequently. my email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks. but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently as a XXXX. My email linked to my PayPal is " XXXX ".
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, PayPal has closed our business account, With a factually proven invalid and completely unfair reason. We have been using PayPal for our XXXX XXXX since XXXX, as of XXXX XX/XX/XXXX they closed our XXXX accounts. This resulted in a huge loss of revenue and the damages are adding up each day. We have been reaching out to PayPal every day since XXXX XXXX and have yet to receive an update on our case. XXXX XXXX XXXX ( XXXX ) has been ignoring all incoming emails and hasn't given any reply yet. Also the XXXX has been contacted. There is sufficient data that the claims that PayPal makes are completely invalid, But they are not looked at. There is 3 years worth of transaction data.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Years ago Paypal Credit charged my bank account instead of paypal credit they stated that paypal automatically takes funds from your bank account if you do not have enough on your limit to pay. If I wanted to not use any backup payment methods I could turn it off. So I did. Today I find out a purchase I made a couple of days ago to XX/XX/XXXX was charged to my bank account! They took the funds directly from my bank account instead of my PAYPAL credit which I paid the balance up front in order to charge this so now I have overpaid paypal and they have taken the funds out of my bank account. Paypal has become extremely corrupt and unethical. I DID NOT give them authorization to take funds directly from my bank account. I only use the bank account to pay my minimum payments.
Company Response:
State: WI
Zip: 53405
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Pay Pal set up a policies to communicate them with issues of the account that I possess with them which make it extremely difficult to contact them with issues on the account, In doing so paypal is in violation of regulations involving consumer fraud and disputes in Transactions. Pay Pal is also in violation of the American XXXX act as they are making their site extremely difficult to use by using endless prompts and loops to contact them that lead either to useless information or to automatically hanging up on their clients. They are maintaining their positions by using their monopolies on financial transactions.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had dispute over an amount on a purchase I made online using PayPal Credit, which is different from Regular PayPal. The correct amount was credited back to my running balance. However for some reason which no person has answered yet my transaction was with PayPal Credit ( handled by the Synchrony Bank ) however Regular PayPal became involved for some reason unknown to me. They sent me a notice that since I had contacted the financial institution for PayPal Credit that they ( Reg. PayPal ) could not resolve the issue, that I should contact XXXX XXXX ( PayPal Credit ) to handle the matter I do not, have not, nor will I purchase using Regular PayPal because you have to put up a cash amount to spend with. I have had PayPal Credit from the start. So I can not understand how Regular PayPal took it upon themselves to resolve a matter that the XXXX XXXX financed for me in XXXX of 2020. However I recently was notified by Regular PayPal that they had credited my account twice so now I was informed they were collecting, the undocumented error that their book keeping had made, from my money sent to me to pay a phone bill. Theres no body available to talk to that will tell me the transaction data for each credit they gave me because I dont purchase through them. They have not given me any money and the XXXX XXXX said ONLY ONE CREDIT for that transaction shows. I have no other account for them to credit, but they have taken my bill money unfairly. Over a week ago when I realized that there was a problem I made numerous calls and requested copies of all my statements since the original purchase date so I could see what day they credited my account that I dont have. I have made in excess of 10 - 15 calls and spent at least 8 solid hours with PayPal and PayPal Credit an and XXXX XXXX trying to find out where the credit went, if they actually credited something after telling me they could not investigate the matter
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me and my business a great deal as I used PayPal quite frequently. I thought PayPal was supposed to be helping small businesses during the pandemic but they are making it hard for my small business. My email linked to my PayPal is XXXX XXXX
Company Response:
State: CA
Zip: 90015
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used Venmo i even submitted the correct documentation to get my account resolved quite frequently. XXXX XXXX
Company Response:
State: VA
Zip: 22312
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A