Date Received: 2021-03-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them, they said that they will hold my account for 180 days which is a very long time and I think it is inhumane act, I thought that I can't do anything about it because I'm a new user, but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason, I used that PayPal for long time and I still have balanced on that account and XXXX need to to help my needs. My account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I messaged PayPal today, XX/XX/2021 because I continue to receive an error when trying to transfer money from PayPal to my bank account. They responded that this is a known issue, gave me some general things to try ( clear cache/cookies, try a different browser, etc ) nothing work and they basically told me they added me account to the ticket thats open but have no clue when it would be fixed or how I can get my money.
Company Response:
State: PA
Zip: 196XX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX XXXX on XX/XX/2021 that said I owed a PayPal debt of {$3300.00}. I have never had a balance with PayPal or have owed them money. My credit report does not show this debt. The account number on the letter is XXXX. I do not owe this debt.
Company Response:
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Iam an individual of XXXX descent and have been using PayPal for quite a while now, on XX/XX/2020 my account unfortunately got permanently limited due to issues I'm not familiar with and neither were they explained to me in detail as to why it happened, on the other hand, I read that this sometimes happens with PayPal accounts if you log into your account with a different gadget be it a phone, tablet or desktop it happens and on this day it happened to me. The account was more than a year old and no fraudulent transactions were associated with it.Whenever I'd try to reach PayPal I'd get an automated message from them which really doesn't assist me on how to get the money back from the account which is why I'm coming to you now .... I learnt that this website, consumer finance.gov can assist citizens and non citizens of the United States in such a case and also because PayPal is a company governed by laws of the United States, which is why Im Writting to you and making this complaint, also I have no other way to reach PayPal as via phone calls is also not so swift. I would highly appreciate it as the money in the account is about 500 usd which is quite alot in my country and it would greatly assist me especially now that I need it to take my girlfriend to hospital for check up, she's now XXXX XXXX XXXX please see if there's something that can be done for me to atleast get the money from my account, no complaints or whatsoever are associated with the account, it's an individual account and not a business account the money I received was purely for personal reasons which is why I have to ask for an appeal and also because I brought up a complaint about the same but wasn't really fairly looked upon I hope you will put more consideration into this. Thank you for your time.Also, I'd like to point out that the email address I have used below for the updates you'll send me is for my PayPal account as well and that it belongs to me personally and in no circumstance am I doing this for anybody else but myself entirely!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Product was sold on XXXX for a total of {$10000.00} on XX/XX/2021. Attempted to withdraw from PayPal to my linked bank account, but the transfer was denied. The entire amount of the sale minus fees ( {$9600.00} ) was then placed on a reserve for 180 days ( 6 months ). Additional documentation was asked for, which I provided, but the funds are still not released. The buyer has already confirmed receipt of the item and that it is in perfect working condition. This is unacceptable to hold the funds of a sale in which I have followed all PayPal policies in fulfillment and shipping. The buyer would be fraudulent in initiating a chargeback in the future because he has already confirmed receipt of the item and confirmed the working condition, so it is unnecessary to hold the funds to cover a chargeback. Cost of parts and XXXX fees can not even be covered because these funds are held.
Company Response:
State: WA
Zip: 98056
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello - I sold my XXXX XXXX to a personal buyer for {$19000.00} paid via Paypal. I tried to transfer the funds to my personal bank account and learned that PayPal put restrictions on my account and closed it reason without cause, as the transaction is legal and I supplied proof to them per their request. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I read that you could help if I filed a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal requested a photograph of my Social Security Card in order to verify the account which I had with PayPal and used for over 10 years now. The company does not make it clear why the actual photograph of the Social Security Card needs to be transferred over the internet for such " verification ''. Additionally I would like to observe that neither my bank ( both traditional banking checking account, and credit card services ), nor my retirement account brokerage firm, nor my employer have ever requested a photocopy of the Social Security Card. I had called PayPal to ask about this, the estimated hold time was 1-2 hours and the robotic system offered a call back. When the system called back ( at XXXX EST, XX/XX/2021 ) and I was connected to a live human agent the call was immediately disconnected after I inquired about the legitimacy of the request for photo of my Social Security Card.
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and nobody can help me out, there are never any representative available, they held the money for 180 days since XX/XX/XXXX and it over already, my children need help from me, and i really need this money back to me, this is my email : XXXX and the Reference ID : XXXX
Company Response:
State: CA
Zip: 92054
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A