Date Received: 2015-10-08
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: For the past year my family and I have been trying to process a mortgage loan modification with ocwen loan servicing, when we first started we were under the assumption from the representative all we have to do is fill out the packet of documents and provide all the documents necessary to process the application which we done so, the relationship manager at the time indicated it would be under review, but had indicated we had all the necessary documents that were provided. Then after a month went by ocwen had changed the relationship manager, so the new manager had us restart the process all over again. this seems to be recycling every 2 months to the point the documents become out dated, nothing getting expedited. I believe we have gone through XXXX relationship managers to date ( as of XXXX 2015 ). It is becoming almost impossible to get a loan modification in order to help my families financial situation. we need help and assistance, thank you
Company Response:
State: WA
Zip: 98201
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I began battling this issue with OCWEN Loan Servicing LLC ( hereafter referred to as " OCWEN '' XXXX in XXXX of XXXX. I have spent nearly one year and 100+ hours compiling letters to OCWEN XXXX emails to OCWEN XXXX letters to the credit bureaus and in telephone conversations with both OCWEN and XXXX yet, OCWEN continues to report to XXXX incorrect, slanderous information that is PROHIBITED by the FCRA and XXXX XXXX even after all of this information has been brought to their attention, continues to report incorrect, sladerous information on my credit report. This complete disregard for my rights under the law by both OCWEN and XXXX has cost me XXXX dollars in higher interest rates and higher insurance premiums and denial of loan applications. To summarize, we filed for bankruptcy in XXXX with a discharge being entered in XXXX of XXXX. At that time and through XXXX XXXX, GMAC was our mortgage provider. When GMAC filed for bankruptcy, our mortgage was taken over by OCWEN and so began this RIDICULOUS chain of events. When OCWEN took over our mortgage, they began reporting our loan as being a " reaffirmation of a debt '', indicating to anyone in the credit industry that a bankruptcy had taken place. THE PROBLEM with this and the reason they should be investigated and I pray, FINED, is that in XXXX, XXXX when OCWEN took over our mortgage, we were already 10+ years out of the bankruptcy, thereby prohibiting them from reporting anything related to, or making any remarks pertaining to a bankruptcy. NOW, HERE WE ARE 12 1/2 YEARS AFTER THE BANKRUPTCY and OCWEN continues to report this prohibited information and XXXX, despite my disputing this information with them, continues to include it on my credit report. OCWEN HAS NEVER HAD THE RIGHT TO REPORT THIS INFORMATION since the allowable timeline for reporting the bankruptcy and discharge EXPIRED ON XXXX/XXXX/XXXX, BEFORE THEY EVEN TOOK OVER SERVICING OUR MORTGAGE ( WHILE OUR MORTGAGE LENDER WAS STILL GMAC XXXX!!! Now, to make matters worse, XXXX incorrectly lists XXXX XXXX XXXX XXXX OCWEN accounts - XXXX in good standing showing my account open and current and no negative comments in the remarks section. The other OCWEN listing shows the account " closed '' and in the remarks section it still shows it as a " reaffirmation of debt ''. I have been over this many, many times with OCWEN and XXXX and advised them that they are NOT ALLOWED, under the laws of the Fair Credit Reporting Act to report my account in this way - " reaffirmation of debt ''. There should only be XXXX OCWEN listing in my credit files and it should be the XXXX showing the account in good standing, PAID/NEVER LATE and NO OTHER COMMENTS. I again contacted XXXX directly XXXX by phone ) and I did file a credit dispute. On XXXX XXXX, XXXX, they show an " update '' to my report, but IT IS STILL COMPLETELY INCORRECT. It seems impossible for me to get anyone to understand what has happened and what needs to be done to correct this matter, yet it is really very simple if someone would just actually listen to me and pay attention to what I am saying and actually read the supporting information I have provided to all parties numerous times. At this time, OCWEN needs to file a correction specifically with XXXX to have my credit report corrected to list only the OCWEN account in good standing. This has been OCWEN 's mistake all along, but I have spent hours upon hours trying to get this straightened out. By law, it is OCWEN 's responsibility to fix this matter immediately. HOW COULD THIS TYPE OF THING CONTINUE TO BE ALLOWED TO HAPPEN TO CONSUMERS? I have paid dearly, for many years for my financial mistakes, but I have worked very hard to rebuild my credit. FYI - when XXXX corrected my credit reports, my FICO scores went up almost XXXX points! That 's how much this FALSE information is costing me!!! HELP!!
Company Response:
State: TX
Zip: 78259
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-08
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I have been asking for explanation with details of what makes up amount owed in a reinstatement offer.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen modified my mortgage. It took effect in XXXX and they took until XXXX to have it correctly processed the whole time my payments were ontime. They refused to update my credit report to show the XX/XX/XXXX payments and only started reporting ontime for XXXX and XXXX. Recently I checked and they had not reported anything since XXXX and it was not showing for XXXX, XXXX, or XXXX. I called and was told this would be corrected but they only showed the XXXX payment as received and now it looks like no payment was received for XXXX or XXXX and it is hurting my report and score and I am being denied credit because it looks as if payments were not made and now it looks like the XXXX payment is 60 days late.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a Shared Appreciation Modification Agreement with Ocwen. When I refinanced my house this year, conditions of the modification required that Ocwen would receive a percentage of the equity in the home. This calculation was based on the appraised value of the home, minus XXXX. I submitted documentation for XXXX and Ocwen added additional proof requirements not stated in the modification agreement, requiring they speak with the issuer of all receipts ( with places like XXXX this is nearly impossible ) and would not accept official receipts. I then actually met these additional and unreasonable requirements. Ocwen 's calculations reflected discrepancies in amounts, and denied receipts without explanation. Ocwen prevented me from speaking to the team that was reviewing expenses and doing the calculations. I received a payoff that was roughly {$1000.00} more than I should have paid. They denied several XXXX expenses, first claiming that I had n't verified purchase. This was false as I had to provide contact information for my receipts and verified with the entities in question that they had in fact verified my receipts. I had my attorney write a letter requesting answers to several errors in their calculations. Their response was only a letter stating they had already provided me this information, which they did not. I began my refinance in approximately XXXX and it was not complete until XXXX. The attorney letter and response took several more weeks. This is fraud. I need assistance forcing Ocwen to meet their contractual obligation under the shared appreciation modification to honor the documented expenses I provided, therefore lowering the money that was legitimately due to Ocwen by over {$1000.00}. They have been uncooperative and unresponsive. I have attached a spreadsheet itemizing the receipts I submitted for approval. I have noted where there were discrepancies and denial of expenses. I have summarized Ocwen 's calculations at the bottom, providing what I believe to be accurate calculation directly next to Ocwen 's errors. In addition, I have dozens of emails exchanged with Ocwen should they be required to resolve this issue. My belief is they violated the terms of the modification agreement ( I have attached a copy ) and committed fraud by denying me access to appropriate channels for resolution, consistently connecting me to staff that can not clearly speak XXXX which further prohibits resolution, deliberately adding additional requirements for documentation of expense in an effort to avoid crediting me for those expenses, unreasonable requirements for proof of payment that were not expressed in the modification, and unwillingness to provide clarifying information when my attorney inquired as to all of these issues.
Company Response:
State: AZ
Zip: 85143
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am 3 year loan modification with my mortgage company, OCWEN, which reduced our principal over a three year period. I recently learned after being in the final year of our loan modification that OCWEN removed us from the principal reduction after one year into the loan modification. OCWEN did not notify us regarding the removal of the principal reduction program. We are current and have been current on our loan. We live in a XXXX square foot home with XXXX bathroom with XXXX children. At the end of the principal reduction our principal was going to be approximately {$380000.00} which puts us in great standing. OCWEN now states that we owe them {$570000.00}. Our current home value is approximately {$450000.00}. We were planning on selling this home at the end of our loan modification and upgrade to a larger home. If this does not get corrected we will lose our home. We have lived in this home for 9 years. We put a {$60000.00} down payment on the home. This is devastating for my family. Our loan number is XXXX.
Company Response:
State: CA
Zip: 90630
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen purchased my loan from indymac and they miscalculate the escrow account so they sent me a letter in XXXX 2015 with the new payment with all escrow shortage corrected. I talked to them and they stated that now on everything will be the same. Payment went from XXXX to XXXX. now in XXXX 2015 they send me a new later increasing my payments to {$3900.00} because now the want a " cushion '' for emergencies. I think this is a scam. I cant make that payment. my rate is fixed. Please help.
Company Response:
State: CA
Zip: 92647
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Approved for permanent modification with ocwen loan servicing, One day you call them and they say there are no fees owed.. The next day you call them there are fees. Inspection fees ... .What are they inspecting? and why do they charge me for this. Additionally, paid all trial payments on time, credit report reflects current for those months. After trial period was over still making payments now credit report says 180 days past due. Called ocwen and they say I 'm current. Their own website does n't even reflect this it says I 'm XXXX past due. Who am I supposed to believe. Need to hire lawyer in order that they accepted my documents for the modification. They turned down the documents XXXX times before I got the lawyer and threatened to sue. Getting really tired of dealing with this company. They are very unorganized to the point that it 's obvious. There are so many discrepancies for my account on their website that it 's laughable .... There are numerous different amounts stated that I owe. Let me see ... Eeny, meeny, miny, moe which one shall I choose. Only in business to rip good hardworking people off. This company is a joke
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2015-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: IS XXXX XXXX TO ANY XXXX? Dear .... My name is XXXX XXXX, XXXX XXXX XXXX with residence at XXXX XXXX XXXX XXXX, XXXX FL XXXX. This is my XXXX time trying to have an answer about ; in my opinion is a force of power, not a justice. Here is my history and I look for answer, positive or negative but an answer that convince me that I am wrong. I own the Deed of my house but with a lien for a mortgage loan. I stared a Loan Modification with the Loan Servicer on XX/XX/XXXX with a XXXX trial payments, XX/XX/XXXX and XX/XX/XXXX XX/XX/XXXX, after a XXXX payment was made, I received a Loan Modification Agreement. The Agreement says on Section # XXXX : & lt ; Acknowledgements and Preconditions to Modification. I understand and acknowledge that : A. TIME IS OF THE ESSENCE under this Agreement ; B. If prior to the Modification Effective Date as set forth in Section XXXX the Servicer determines that my representations in Section XXXX are no longer true and correct, the Loan Documents will not be modified and this Agreement will terminate. In this event, the Servicer will have all of the rights and remedies provide by the Loan Documents ; andC. I understand that the Loan Documents will not be modified unless and until ( i ) I received from the Servicer a copy of this Agreement signed by the Servicer, and XXXX XXXX ) the Modification Effective Date ( as defined in Section XXXX ) has occurred. I further understand and agree that the Servicer will not be obligated or bound to make any modification of the Loan Documents if I fail to meet any one of the requirements under this Agreement. Section XXXX. The Modification. If my representations in Section XXXX continue to be true in all material respects and all preconditions to the modification set forth in Section XXXX have been met, the Loan Documents will automatically become modified XX/XX/XXXX ( the " Modification Effective Date '' ) and all unpaid late charges that remain unpaid will be waived. The Loan Documents will be modified and the first modified payment will be due on XX/XX/XXXX & gt ; XX/XX/XXXX, when I tried to make the mortgage payment as stipulated on the Loan Agreement, the Servicer told me that they can not accept the payment because the Loan Modification was n't complete yet and the same happen XX/XX/XXXX. After been talking with the Relationship manager about it, he says the same, the Loan Modification was n't complete but I never received a letter from the Servicer explaining that they are behind in the process but the Loan Modification is approved until XX/XX/XXXX or XXXX, I do n't exactly remember, when I spoke with the Relationship Manager and he told me that everything is approved XX/XX/XXXX Few days after, I received a Loan Statement showing 2 month behind, date XX/XX/XXXX. When I call, they said that I suppose to make the payments for XXXX and XXXX, I claim that I was n't allow because the modification process was late but they ask me to make those 2 month payments if I would like to have my mortgage up to date, and if not it will be behind those 2 month. I received the executed Modification Agreement the first or second week of XX/XX/XXXX, and it was signed by the Servicer XX/XX/XXXX. I write a complaint to the Office of the Loan Consumer Ombudsman and the answer I get was shocking me, she said " regardless what the contract said '' your XXXX and XXXX payments are behind. As I mention before, I tried to many time to have an explanation from different source about this and I found that is the " FORCE OF POWER ''. I do n't have the money to employee an attorney who will be charging me {$200.00} or more per hour where could be ended around 10 hours equal {$2000.00} when I was n't the party who was late in the process as it recognized by XXXX XXXX, Consumer Account Analyst from the Office of the Consumer Ombudsman at Ocwen Loan Servicing in a
Company Response:
State: FL
Zip: 33015
Submitted Via: Web
Date Sent: 2015-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen/Homeward Residential continues to use fraudulent assignments of mortgage in legal actions. Thank you
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2015-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes