Date Received: 2016-02-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX of 2005 I made the mistake of getting an interest only loan, or predatory/exotic loan product via a residential loan broker and so ten years later after paying interest only for the full 10 years, I find it crazy that Ocwen is still charging me 6.125 % now on a 20 year term for the exact same amount that I started at. I paid the 6.125 % and made it through the 10 years now that times are a bit tighter I reached out to renegotiate the terms or hoping they would gladly offer me a mod, but every time I submit the documents they tell me the same story " we didnt get all the documents '' or " can you resubmit this or that '' when the real deal is that they just dont want to give me a better rate. After paying XXXX in interest only on a very iffy loan product and a very healthy down payment I find myself having to be concerned about losing my home. One week they say I need to be 4 months behind in order to be considered next week its 2 months and that is affecting my credit rating, plus all the lawsuits against them I was hoping they would offer it to me without me having to beg to keep paying them, keep paying property tax, and the rest of the expenses that homeownership consists of. Givin all the serious misdeeds and ultra lax underwriting not to mention blatant fraud in the loan origination area during that time and the fact that most of these big investors and lenders were betting on these loans failing its a bit of a conflict of interest and since the settlement you would think that it would not be so hard especially since they have recouped almost the entire loan amount in interest only, and my loan is still at 6.125 % and it was meant to be an adjustable after the 10 years and that is twice the going rate. I dont think that making someone jump through hoops to get a fair shake is a good way to do business with someone who has worked hard and made my payments and now wants what is fair, and I know and you know whats fair would at any other time in the history of our country be much better that a rate reduction.
Company Response:
State: CA
Zip: 91306
Submitted Via: Web
Date Sent: 2016-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: i keep getting bad debt relief info from my mortgage servicer ... .they are accusing me of having filed bankruptcy ... ... in 2012 this home was in my name and and another persons name ... he filed bk and did a quit claim deed and i did a harp loan ... my payments have always been current and it is mortgaged and deeded in my name only since 2012 ... ocwen loan servicing calls and sends me refinance option packets saying ive gone bk and threatening foreclosure..numerous calls and letters havent stopped it ... ....
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2016-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My loan was sold by XXXX XXXX to Ocwen in XX/XX/XXXX, I was granted a Non-HAMP modification by Ocwen signed and notirized XXXX XXXX. According to the language of the modification I was to have a 4 % interest rate for the life of the loan. There was no indication of any increase. XX/XX/XXXX I received a notice that my interest rate was to increase to 5.125 % as of XX/XX/XXXX, a few weeks later I received notice my loan was being tranfered to XXXX XXXX and all future payments and correspondance would go to them. No action could be transacted until the transfer of documents had occurred. After being assigned a loan specialist I brought to his attention my grievance concerning the increase of interest rate an oversight error on the part of Ocwen. He informed me after reviewing the modification documents it did appear to be an error however his supervisor and or the underwriter 's would investigate. Shortly after that I was informed contact with Ocwen would be necessary and they would have to make any adjustments in the loan interest rate increase. To date I 've been told no contact has been made with anyone who is authorized to make those adjustments as XX/XX/XXXX.
Company Response:
State: GA
Zip: 30013
Submitted Via: Web
Date Sent: 2016-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-24
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I have been trying to refinance my house since XXXX 2015 with XXXX XXXX XXXX. My current mortgage company Ocwen Loan Servicing has not provided the correct or necessary documentation to show that they are authorized to issue the necessary satisfaction of mortgage for my loan. Because of them not providing the proper documentation I am not able to refinance or sell my current home. I have made several phone calls to them and also my lawyer XXXX XXXX and they still keep send the incorrect paperwork.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2016-02-24
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX GA XXXX XXXXXXXXXXXX, ( XXXX ) XXXX XXXX/XXXX/XXXX Ocwen, Dispute and Research Department XXXX, XXXX XXXX XXXX FL XXXX ( XXXX ) XXXX, Fax ( XXXX ) XXXX SUBJ : REQUEST FOR CONSUMER RELIEF FROM OCWEN CONSENT JUDGMENT Dear Consumer Finance Protection Bureau : I bought a house in XXXX, XXXX XXXX XXXX, XXXX Ga XXXX from Litton Loan. Account # XXXX - XXXX. I got behind in my payments in XXXX. I sent in loan modification requests like the TV said I could do under the law put in place by President Obama. Ocwen and or Litton Loan denied my modification requests, and foreclosed on my property on XXXX XXXX, XXXX. The home was bought by a different buyer on XXXX XXXX, XXXX for {$91000.00}. The foreclosure went on my credit report, but was deleted on or about XXXX XXXX, XXXX. On XXXX XXXX, XXXX I was qualified to buy a house, because the foreclosure information was not on my credit with the XXXX credit bereaus. The derogatory credit was placed back on my credit on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, I applied for a new home loan, but was denied credit because the foreclosure was back on my credit, and it erroneously stated that the foreclosure happened on XXXX XXXX, XXXX. Currently XXXX is reporting that the foreclosure happened in XXXX XXXX. XXXX is reporting the foreclosure happened on XXXX XXXX, XXXX, and they are also reporting that I have XXXX delinquent accounts, XXXX from Litton and the other from Ocwen, but they are from the same transaction and or occurrence. XXXX is reporting the foreclosure happened on XXXX XXXX, XXXX and they are also reporting that I have XXXX delinquent accounts both from Ocwen, for the same transaction and or occurrence. Since the new reporting, my FICO score dropped about XXXX points from all three credit bereaus. Currently, I can not qualify to buy a house. I called Ocwen on XXXX XXXX, XXXX and requested that they take off the duplicative accounts on XXXX and XXXX. They said they would, and they stated they were going to delete all the accounts on my credit reports. I called back today XXXX XXXX, XXXX, and they said they would write me back after they complete their research on or about XXXX XXXX, XXXX. In the meantime I did some research on Ocwen on the internet, and I ran across a Consent Judgment. It stated that Ocwen, and or Litton Loan violated the law when they : ( 1 ) failed to provide me with foreclosure avoidance, ( 2 ) failed to account for loan documents, ( 3 ) failing to expedite the approval or denying loss mitigation, ( 4 ) providing false reasons for loan modifications, and ( 5 ) failing to control and provide oversight over the foreclosure attorney. Ocwen did not act on or consider a modification of my loan. The Consent Judgment said that there is XXXX XXXX dollars and a XXXX XXXX amount set aside for consumers of theirs like me, if they qualify for relief. Please inform me if I qualify for relief, and send me the necessary documents to claim money and actions from Ocwen in accordance with the Consent Judgment. The parameters of the Consent Judgment was from XXXX XXXX, XXXX, and XXXX XXXX, XXXX. Since my foreclosure was from OCWEN/Litton Loan and on XXXX XXXX, XXXX, it appears I meet that criteria. Thank you for your attention to this matter. Should you have any questions, comments or concerns, please contact me by calling or texting me at ( XXXX ) XXXX, or email me at XXXXXXXXXXXX, or write me at XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX GA XXXX
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2016-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello, we have fallen behind in our mortgage loan and Ocwen Loan Servicing LLC, is the servicer for the loan. We have applied for a Loan modification, submitted all of the documentation to Ocwen and they are stating that the process can take 30 days. The only way to get answers is by making scheduled appointments with a designated Relationship Manager who is only available by appointments. In the meantime, the bank, XXXX has foreclosed on us. I have explained to Ocwen that the Bank has foreclosed and they said to me that they have no records of this information. I contacted a forecloseure lawyer and with his help he did confirm that they did start the Foreclosure. How is it possible that Ocwen does not know. Moreover, why does their loan mod process have to take 30 days. I do not want to loose our home. We have been living in here for the past 15 years and we are back on track with both of us having full time jobs. We are capable of paying our mortgage.
Company Response:
State: FL
Zip: 33409
Submitted Via: Web
Date Sent: 2016-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-23
Issue: Applied for loan/did not receive money
Subissue:
Consumer Complaint: I did not see the correct category so I choose this one.. I applied for a loan modification in 2012 with Ocwen Loan Servicing LLC . after many attempts of filling out countless packages of there loan applications and going through a different agent time and time again because it seems they have a high turn over of employees I have been turned down time and time again without getting an answer as of why it has been 4 years now and they finally decided to just stop helping me and shift my loan over to a company called XXXX. No cover letter no explanation of why .... Is it because of my XXXX Last Name could it be a XXXX thing with them????? I believe I have been scammed by this organization and I would like you to look into it? I am XXXX years old, I work in the movie industry I know these companies have worked with many of us who have faced work going to other states that has affected us all financially. they would not help me my husband became XXXX for one year and I explained to them I was the sole supporter they would not help me ... I want to file a complaint. I think they are a prejudice company and I want an explanation and I would like to see them audited I believe they scammed me for 4 years and now they just dumped me over to another loan company I know nothing about and I have to do all at the paper work over again!!!! Are you kidding me???? Please help me!!! during this time you see my house has gone up in value I believe that they know this and waited and waited and stalled around so they could take my house from me. There very smart ... .. and want to scam the consumer ... .. Thank you for your help! I have also sent altered XXXX XXXX minutes ... XXXX XXXX and President Obama who knows if they will ever see it but I will not stop until these guys are dealt with if I had the money I would sue them personally.. But I know there cooperate attorneys are scam artists also.
Company Response:
State: CA
Zip: 91364
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: When GMAC Mortgage went bankrupt our loan was assigned to Ocwen Loan Servicing LLC . Ocwen serviced the loan from XXXX XXXX, XXXX through XXXX XXXX when the loan was assigned to XXXX XXXX XXXX. Ocwen Loan Servicing is reporting account number XXXX as a conventional real estate loan with a payment history from XXXX XXXX through XXXX XXXX. Ocwen was not then lender at any point in time. They were the loan servicer for a only 6 months. The Office of Personnel Management ( OPM ) had a cyber attack ; I received " cyber security '' that allows me to review information on the credit reporting agencies. My wife and I went through Chapter XXXX bankruptcy ; the discharge was in XXXX of XXXX. Ocwen is reporting late payments on discharged debt post bankruptcy from XXXX XXXX through XXXX XXXX to XXXX and XXXX. Ocwen is reporting late payments prior to when they were the loan servicer to XXXX. Negative payments are reported from XXXX XXXX through XXXX XXXX. GMAC Mortgage was the loan servicer during that time and the loan information already appears on our credit reports.
Company Response:
State: CA
Zip: 95608
Submitted Via: Web
Date Sent: 2016-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been given the run around for over 2 years on my loan modification finally I was approved and put on a trial payment and then I was denied that I did n't sign the documents on time. The problem was that they were not sending me the documents and I called various times and asked for the package. The package came in 1 month afterward and I signed the documents and then I was told not to make anymore payment they would not be accepted. The agent told me that I had to fill out another loan modification packaged. That one was denied too. Then finally I got someone who said to file with escalated cases and they would advocate for me and I can get it over turned. Except the person who handled my case was not trying to do anything to help but she said that it was denied to fill out another loan modification too. I have been going back and forth with this issue. I was just told of another denial and that a XXXX XXXX was handling my case with the escalated cases. I have been trying to reach her and have left several messages and have not been able to contact her. I call direct to her line and to the office here at XXXX XXXX and I was told that a XXXX would be calling me but he was on the phone and it would be a long time before I could talk to him. I have called 4 times today and the phone rings and rings to messages or they have caller ID and do not want to take my calls. Usually I do not call so many times but I was told I did n't follow up enough with my paperwork. Can you please help me with getting this resolveXXXX?
Company Response:
State: FL
Zip: 33010
Submitted Via: Web
Date Sent: 2016-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen Mortgage has not communicated with me regarding my deed in lieu of foreclosure. I have not been informed ( in written form or verbally ) of an agreed upon vacancy date or relocation allowance. People are showing up at the home to change locks, as they have been told by Ocwen that the home is vacant. Ocwen has too many departments that do not communicate with one another regarding customer status.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2016-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No