Date Received: 2016-02-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: OCWEN IS ILLEGALLY DUAL TRACKING US We are in the middle of trying to get a Home Loan Modification with Ocwen ( Exhibit B/Mod Package ). Our loan modification package is due today and was sent in today, XXXX/XXXX/16. Our 'new ' relationship manager has us scheduled for a phone call XXXX/XXXX/16 to discuss the modification and is aware our XX/XX/XXXX bank statement will not be available until XXXX. We were assured the XX/XX/XXXX date will not affect us being reviewed for a modification - the date would be extended and NO other action will be taken until after the XX/XX/XXXX review. HOWEVER - we just got a notice DATED XXXX XXXX from Ocwen saying we are in FORECLOSURE!!! ( Exhibit A/letter saying we are in foreclosure ) THIS is ILLEGAL! THIS IS DUAL-TRACKING! I can not even begin to tell you how XXXX the XXXX XXXX notice We JUST RECEIVED is. Our hardship ( laid off and having a XXXX ) is being made worse with this threat of foreclosure.
Company Response:
State: FL
Zip: 32926
Submitted Via: Web
Date Sent: 2016-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-27
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: Case # XXXX & XXXX, I received the attached email from ocwen ; the outcome did not resolved the matter. I have been going back and forth with Ocwen for the past seven month and it is unfair to me. I 've struggled and paid my mortgage on time for the past years & I deserved my fair recast.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2016-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a mortgage loan with Ocwen Loan Servicing , LLC . On or about XXXX XXXX, 2014 I sent a check to OCWEN. The payment, sent in the form of a check by XXXX XXXX XXXX XXXX 's ( " XXXX '' ) bill pay provider ( XXXX ), has never been applied toward XXXX XXXX 's account. However, the check cleared on XXXX XXXX, 2014. I fear that Ocwen is posting derogatory information to my credit reports and that Ocwen will erroneously begin foreclosure proceedings based on their failure to properly credit account.
Company Response:
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Borrower inherited property from mother who 's mortgage is in active foreclosure. Borrower submitted a facially complete loss mit on XXXX/XXXX/XXXX but has not been notified of any action taken. The bank 's Motion for Summary Final Judgment on the foreclosure is scheduled for XXXX/XXXX/XXXX. Borrower has filed an opposition thereto.
Company Response:
State: FL
Zip: 34205
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: First of all, I refinanced my mortgage in 2004 with Option One. One of the primary reasons I chose that lender is that they sold none of their mortgages in the 5 years prior to my signing. Of course, approximately 4 years later, my mortgage was sold to AHMSI, then to Homeward Residential a few years later, then to OCWEN. Having heard very negative comments about OCWEN, I called them as soon as I received a notice of the loan transfer and asked them if I could contest the transfer or select another lender. I was told that I had no choice in the matter, so I asked that my protestations be noted on my account. For the most part, things have gone much better than I expected with OCWEN over the last few years. I 'm sure it helps that I have never had a late payment. After the beginning of last year, however, I received a letter requesting that I complete a XXXX form and return it to their office. I 'm a small business owner, so I have provided XXXX in the past to my clients for payment. I thought it very strange that my lender would ask me for this document, especially on a loan that was nearly 10 years old. I wondered why they would possibly need a XXXX on file. When I called them, I was told " we do n't have your SSAN on file and need to confirm it ''. After speaking with approximately 8 people within their call center, I informed them that they should have everything they need from me and if they do n't, they should have handled the mortgage transfer more carefully. Their statement obviously was dishonest because I had recently received my Mortgage Interest Statement, which had my SSAN on it. I started wondering why they would really need such a document from me, since their stated reason was n't likely the true purpose. I 'm sure you are aware that OCWEN an " F '' rating with the XXXX and they have been well documented to be deceptive, or at least inept with the handling of their borrowers ' documents. I began to wonder if they need a document to have something on file with my signature on it, possibly because they do not have any of my originally signed mortgage documents. I insisted that I would not provide any information to them, so I eventually stopped receiving requests. My reason for contacting your department is that I have received another request for a XXXX from OCWEN. I will not be sending them the requested information and it has prompted me to do some research on my loan. The first thing I found is that no Assignment of Mortgage was filed in my local clerk 's office for any of the three transfers of my loan. I am concerned about OCWEN 's record keeping and sincerity, so I would like to request proof that they have my original loan documents. My reason for doing this would be to make sure they are applying my payments and filing their/my paperwork correctly. My concern is that, if I were to pay off the loan in the near future, would they be able to issue the proper documents stating that the loan has been satisfied? Would they actually be able or willing to release the mortgage, especially if they do not have the original documents from when I refinanced my mortgage in 2004 with Option One. At this point, I would like to know what my options are. I am not looking to do anything in this matter, other than to find out if all of the years of payments are going to be processed correctly and if, at the end of the mortgage, they are capable of providing me with a Satisfaction of Mortgage. It has been well documented that lenders regularly sell mortgages to other lenders and when they do, many of them have not been transferring the records correctly. On a side note, I feel there should be some restrictions on when and how lenders can sell your mortgage. I also feel that the homeowner should have some choice in the matter. Thank you in advance for your time and assistance. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX and XXXX XXXX began receiving phone calls indicating that they should expect a loan modification regarding their mortgage in the mail. They then received the attached loan modification agreement, and sent a trial payment in the amount of {$920.00}. They have continued to receive calls asking for further trial modification payments. The scam is very sophisticated in that the paperwork looks remarkably similar to an Ocwen HAMP modification, the payment amount is possible with a HAMP modification, and they reference guidelines that are sometimes possible ( a loan rate of 2 %, three trial payments, etc. ) Whoever is running the scam has knowledge of default servicing. All contacts via telephone appear to have XXXX accents. Recordings of the calls are available upon request. Name listed in the mod paperwork was XXXX XXXX, his email used was XXXXXXXXXXXX.
Company Response:
State: IN
Zip: 46208
Submitted Via: Web
Date Sent: 2016-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Issues : 1. Loan has Impounds for tax and insurance, I received a letter from Ocwen for me to pay prop taxes. Tax Bill is delinquent. 2. Reporting negative to Credit Bureaus when payments made early or on time. 3. Ocwen is trying to make me agree to changes to the modification now that settlement has been signed. I in XX/XX/XXXX requested a loan modification because XXXX ( at the time ) sent me a letter that my payment would be going from {$3300.00} month to {$13000.00} per month. I made 5 attempts the 1st attempt I was not delinquent on the loan. The representative at XXXX ( XXXX told me I had to be at least 90 days late for them to consider me for a modification ) So I took her advice and requested XXXX more mods ... .I could never get a response. When they sued me, I requested a modification again and they refused eventually they said they would give me a modification. My modification was part of my settlement. I would execute their documents in exchange for my modification. Which is still way over value my house is only worth {$490000.00} and I have a modification for {$890000.00} plus a balloon payment. NOW they are saying I do n't have a modification if I do n't sign their newly revised modification documents. My 1st payment was in XX/XX/XXXX for a XX/XX/XXXX payment effective XX/XX/XXXX. I have tried to contact Ocwen to set up auto payments but they refer me to the law firm. They had me sending the payments to the law firm but the law firm was sending them the Ocwen so late my payment was getting processed toward the end of the month. So I last month and this month have sent the payment directly to Ocwen with proof of mailing ( just so the payment gets there on time. I have attached the Court Settlement Documents as well as The Fully Executed Loan Modification as well as the 2 Attempts to revise my modification. ( That I do not want to sign ) It even says in my executed modification that it ca n't be altered.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Company serving my mortgage is reporting a foreclosure after an approved short-sale was executed and the account is closed.
Company Response:
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2016-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for a loan modification to save my home from foreclosure with my servicer Ocwen. The loan is in the name of my late husband 's estate. I am the executor of the estate and the court has already appointment me executor of his estate, the home is in my name and I live in the property. Ocwen states they will not review me for a loan modification without assuming the loan first. I have hired an attorney to help me with the application and they are in contact with Ocwen. However, Ocwen now states my attorney nor myself can talk directly with the assumption department. They said I have to send all inquiries in writing. My attorney faxed a written inquiry to Ocwen 's assumption department on XXXX/XXXX/2016. To date, no one from Ocwen has responded and they still will not allow me to speak with the assumption department. How am I supposed to get an assumption if I can not speak with that department to ask questions regarding the process??? I am hoping this complaint forces them to talk with my attorney. It makes NO sense Ocwen says I have to apply for an assumption, however they REFUSE to allow me or my attorney to speak with the department that handles the assumptions. I have some questions as to what I can do to qualify. My point of contact has ZERO information regarding the subject and every time I try and discuss it with him, he merely tells my attorney that we have to submit it in writing.
Company Response:
State: NV
Zip: 89169
Submitted Via: Web
Date Sent: 2016-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Im a victim of a Toxic mortgage i have a change of circumstance XXXX Veteran I have medical hardship ocwen failed to apply payment on time putting me in default denying me the a hamp modification relief that i am eligible for lost documents -improper fees preditory lending practices - providing false or misleading reason for denial of Hamp modification
Company Response:
State: GA
Zip: 30035
Submitted Via: Web
Date Sent: 2016-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No