Date Received: 2016-12-18
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I applied for a refinance on an existing mortgage loan in XXXX thru Homeward Residential. After extensive paperwork, appraisal report, verbally told that loan was approved, lender stopped communicating with me. I call them up wondering what happened to signing of my loan document, I am told casually that my loan was rejected and a loan officer was supposed to call me. What happened to my rights as a consumer to be notified when rejected for a loan? I call XXXX of their executives to obtain an explanation, XXXX XXXX, I never get a courtesy response from him.
Company Response:
State: CA
Zip: 91214
Submitted Via: Web
Date Sent: 2016-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Thanks for your response to claim # XXXX. Your response states that ( 1 ) there was only XXXX investor and since the loan is now paid in full there is no investor. You also included a XXXX indicating that such XXXX cleared the original pending XXXX assignment, XXXX obtained upon The XXXX XXXX Bank bankruptcy back in XXXX. However, you failed to notice that such XXXX is a XXXX XXXX XXXX filed in XXXX for a loan that existed under a different apartment - XXXX. The loan Ocwen serviced was for apartment XXXX. Apartment XXXX was sold in XXXX and due to a hold up at closing for a pending lien on such apartment, is that I learned about another lien pending under XXXX which I was also completely unaware of. XXXX XXXX Bank was acquired by XXXX Bank. Therefore, the XXXX Ocwen is enclosing indicating as lien release on apartment XXXX is false. XXXX XXXX needs to issue a clearance of such assignment. Specially when as you are stating there is no longer any investor affiliated with the shares of apartment XXXX as the same is now paid in full. XXXX XXXX never notified me nor any shareholder that they were going to obtain a loan under which they were going to pledge all the shares of the Co-Op 's apartments. Such master loan was for the Co-op to obtain the deed to the land where the Co-op sits and which loan was paid in full XXXX. We ( shareholders ) are still waiting for such deed. Your investor not only misrepresented himself, abused its power by utilizing certain board members to its own benefit and has caused me and family great disruptions. As mentioned before, limiting my ability to rent. Sponsor always manipulated boards thru the use of insider 'shareholders '. I even think that they are responsible for the missing of XXXX of my brothers in an effort to prevent a family member to stay on my apartment. ( while this is all pure speculation, I want Ocwen and the world to know the extent of greed involved in these undercover arrangements - i.e. loan assignments which no XXXX other than parties directly involved know. They heavily impact the borrowers - specially those of Co-Ops who do not know what dealings the investors are involved in that could negatively impact the investments shareholders pay for while investors only collect profits even when none may exist. ) ( 2 ) I received a copy of the proprietary lease from XXXX XXXX for my signature which I returned requesting that they send back the same duly executed along with the stock certificate. XXXX XXXX had sent me XXXX proprietary leases. I returned only XXXX since per multiple attorneys I consulted with, there should only be XXXX proprietary lease as I am the only owner of the shares. I 've been paying for the loan on this apartment since XXXX. XXXX XXXX is unwilling to process the proprietary lease claiming that they need both proprietary leases they sent to me. I sent XXXX back, will not sent XXXX proprietary leases. XXXX is null and void. I request that you instruct XXXX XXXX to forward you the corresponding executed proprietary lease together with the stock certificate and submit the same to me immediately in completion of the pay off documents Ocwen owes me. You also stated that I have failed to proof to you that there were multiple assignments. I had sent you copies of the XXXX and XXXX from XXXX Liquidating Trust filed in XXXX while XXXX XXXX maintained the original assignment since XXXX which they obtained upon The XXXX XXXX Bank bankrupcty. XXXX XXXX needs to issue remedy to me for the assignments they entered into illegally.
Company Response:
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2016-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: failure to credit my XXXX 2016 payment towards PITI.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2016-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-17
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I purchased my home in 2007 from American Home Mortgage. I had a first mortgage of around XXXX and a second mortgage of XXXX. The first mortgage was supposed to be and FHA and the XXXX was a program through calhfa for educators that worked in title XXXX schools and it had no interest. 2 Weeks after my loan went through, American Home mortgage went bankrupt. My paperwork was never sent in to FHA or XXXX. I received a letter from XXXX XXXX XXXX about XXXX10 months after I had been making payments with a refund for my property mortgage insurance. I was told at that time that my loan had been assumed by XXXX XXXX XXXX and was a conventional loan with a fixed rate of 5.5 %. I no longer had to pay the PMI. That also stopped me from being able to roll it into a FHA loan when the interest rates dropped. I was underwater on my loan because of property values but never missed a payment. Now I am trying to refinance but the paperwork has been lost on my XXXX and my refinance will not go through unless we can get information from the trustee of American Home Mortgage on my 2nd mortgage. I am locked into a XXXX interest rate until XXXX XXXX. If we do not hear from the trustee the XXXX my loan will not go through. I will have to pay for the appraisal and processing costs. This loan will save me XXXX per month on my payments. I have copied the info from my loan officer below. She has requested the info from the trustee but has not heard anything from them. The only contact info we have is an email address : XXXXXXXXXXXX. To : XXXXXXXXXXXX ' Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX mortgage Hello- I am the lender that is assisting the Capteins with a refinance of their first mortgage. We need the second mortgage to subordinate as their appraisal did not come in high enough to pay off the second mortgage. XXXX XXXX from XXXX sent the assignment of the second to you as this loan was never sent to XXXX to purchase when the borrower 's closed on their transaction back in XXXX of 2007. Please advise if you need any additional information from XXXX XXXX Mortgage. XXXX XXXX with XXXX XXXX title can send you documents for the subordination upon your approval. Our lock expires on their rate on the XXXX of XXXX, so please advise at your earliest opportunity. Thank you. XXXX XXXX XXXX XXXX Mortgage Loan Officer I am in desperate need of help with this. And of course I need it asap before XXXX. Please advise, Thanks, XXXX XXXX
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2017-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-16
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: In XX/XX/XXXX I had to obtain an attorney to help sort out the validity of my loan with Ocwen Loan Servicing , LLC, in which Ocwen did not respond to any of our requests. Even after personally writing a Dispute and Validation letter in conformance with the FDCPA and having our Attorney send in a QWR. The only information sent to us at this time was a blank assignment with MERS because of this my attorney advised us to stop making payments to Ocwen and asked for a XXXX of Deed and XXXX if they could not provide the information we had requested. In this time we did not receive any more information but did receive threats that they were going to proceed with legal action against us in the form of liens and foreclosure if we did not get caught up and continue to make timely payments. During this time Ocwen also continued to contact us personally by phone and mail even though they were repeatedly asked to contact our attorney. They also added on late fees, mailing fees, appraisal fees, etc. to the amount we were at this point disputing we even owed. Then in XXXX we were sent XXXX XXXX C forms which we refused to sign because there still was no validation of the debt from Ocwen. After bringing a second attorney on board to deal with this tax issue Ocwen sent us a letter in XX/XX/XXXX determining that the documents had been sent in error. In XX/XX/XXXX Ocwen notified us in another letter that they were releasing the lien due to a bankruptcy obtained in XX/XX/XXXX, it would take another year and a denial for a refinance from XXXX Bank in XX/XX/XXXX before they followed through with this XXXX of XXXX. To this day Ocwen has never confirmed who they were collecting for and furthermore if the debt was discharge in XX/XX/XXXX should n't Ocwen have stopped collecting and or forcibly trying to collect said debt especially after obtaining an attorney. This was not only illegal but became an unnecessary hardship on my family. We were unable to modify, refinance or sell the property until this matter was cleared.
Company Response:
State: CO
Zip: 80631
Submitted Via: Web
Date Sent: 2017-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for a loan modification with Ocwen loan. I was approved and all through the process I made sure I was not going to have a balloon payment at the end of my loan. They assured me that I was not going to have a balloon payment. We paid the XXXX ( XXXX ) trial payments of {$1400.00}. All through the process they assured me no balloon payment on my loan. When I received the final modification documents the payment was {$1300.00} adjustable. When I questioned them about the modification terms and the balloon payment they told me that theyXXXX decided to put a balloon payment on even through they said they were not going to.. Then I refused to sign the modification documents and then they sent me a delinquency notice with payments of {$2000.00}. I sent the payment and they sent it back. Please help with Ocwen. They batted me and then switched.
Company Response:
State: NY
Zip: 11553
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Several years ago, OCWEN Financial assumed XXXX mortgage loans I 'd had for several years with XXXX. In spite repeated calls over the past several years to change my mailing address after having moved almost XXXX years ago, Ocwen has failed to make the change. A year ago, I left my job of over XXXX years and also had to change my email address. Again, Ocwen failed to make this change. In XX/XX/2016, after the death of our XXXX son, I failed to make my normally scheduled payment. When I logged in to make the payment in XX/XX/XXXX, I realized my mistake and used Ocwen 's internal system to make 'emergency ' payments on both of my accounts that would post that day for the amount listed as due. In XX/XX/XXXX, when I again logged into Ocwen 's site ( remember, I get NO correspondence from Ocwen because they have never updated my contact information ), I found out that XXXX of the XXXX 'emergency ' payments had not been posted. I also discovered that the minimum payment on the other account had been quadrupled from roughly {$800.00} ( including taxes and insurance ) to over {$3200.00}. I immediately paid the total amount due on both accounts and called Ocwen 's Customer Service support and asked them to address XXXX items : 1. Only XXXX of my payments had been credited from the month before. I did NOT ask Ocwen to waive the late fee they had charged, but simply asked that no late payment would show on my credit report. I had used their system to pay the total amount owed but only XXXX account was credited with the full payment due from both accounts. The customer service representative told me that he would 'open a case ' regarding the matter, but I have never heard back from the company. 2. I asked that Ocwen update my contact information. I was told by the representative that, in order to do that, I must submit the changes in writing with my signature separately for each account. I have several mortgage accounts, both personal ( primary residence and income property ) and commercial..I have never had a mortgage holder require a written statement to change an address. Every other lender with whom I do and have done business ( XXXX, XXXX and XXXX Credit Unions, all allow changes to be made online after identity verification. I believe it is incumbent on Ocwen to make sure that customer 's can receive statements, communication and notices. I have since sent in the change of address notices ( by the way, I was told that separate written notices must be sent for physical mailing address change and email address change ), but there is no indication on the website that the changes have been made. 3. I asked that the minimum payment on my mortgage loan be re-instated to the original agreement. The death of our son was an extraordinary circumstance and our loan has been in good standing for many years. I believe that accelerating the amortization schedule on the loan for XXXX late payment is opportunistic and predatory behavior on the part of Ocwen.
Company Response:
State: WA
Zip: 98092
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Several months ago I provided the Short Sales Dept at Ocwen Financial Services, with an authorization for Attorney XXXX XXXX/Assistant who are handling my Short Sales process. Ocwen approved the Short Sales and I have a Buyer who 's approved and ready to close ; but to my dismay due to the negligence of the Relationship Manager ( XXXX ) assigned to my file, I 'm in the verge of losing my Home to Foreclosure. Both the attorney 's assistant and I have been trying relentlessly to contact XXXX XXXX ( Relationship Manager ) in order to obtain a scheduled BPO ; which is the only thing missing for the closing and despite are continuous efforts to call him, he does not return our calls. Due to this I 'm getting very close to the date scheduled for the Foreclosure Sale of my home. In light of this, both the assistant and I have also tried contacting the Director of the Short Sales Department, but every time her and I have called the Customer Service Department, the Representatives have refused to provide us with his contact information. In light of the fact, that they refuse to provide us with his contact information, we 've requested that he contact me or her, but again to my dismay without success. I recently sent a letter to their Headquarters located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, in attention to XXXX XXXX XXXX ( President of Ocwen Mortgage Services ). In this letter, I provided specific details of my ordeal and I asked for his intervention, in order to prevent the possibility of losing my home to Foreclosure only because of the negligence of the individual assigned to process my file. Now I 'm filing this complaint hoping that, I can get a positive outcome and not lose my home to Foreclosure.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-15
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: On XXXX/XXXX/2016, I applied for a HARP refinance loan with Homeward Residential ( Homeward ). I was told I would not need an appraisal for my refinance. I received my initial and ONLY Loan Estimate ( LE ) from Homeward on XXXX/XXXX/2016. A copy is attached. The LE does not include an estimated charge for an appraisal. It does include a general lender credit of {$180.00}. This lender credit reduces the cost of the loan and as such is a closing cost subject to zero tolerance under 12 CFR 1026.19 ( e ) ( 3 ). On XXXX XXXX, 2016, I received an e-mail ( copy attached ) from the loan officer indicating that an appraisal was required. I was asked to verify that payment information previously provided was accurate and could be used to process payment for the appraisal. The loan officer indicated that I would receive a lender 's credit for the appraisal amount at closing. I was charged {$440.00} for the appraisal, which was paid. I was given no opportunity to shop for an appraisal service. I was told this service was required by the lender. Under 12 CFR 1026.19 ( e ) ( 3 ), this makes the appraisal cost an item subject to zero tolerance. I never received a revised Loan Estimate detailing the change in the costs of my loan, as required by 12 CFR 1026.19 ( e ) ( 3 ) ( iv ). After the third business day following the date that Homeward was aware of the change ( XXXX XXXX, 2016 ), Homeward should have lost the ability to charge me for the increase in cost represented by the cost of the appraisal. Homeward should be required to rebate this cost under 12 CFR 1026.19 ( f ) ( 2 ) ( v ). On XXXX XXXX, 2016, I received an initial Closing Disclosure ( CD ). A copy is attached. The initial CD included a charge for the appraisal of {$440.00}, shown as paid prior to closing. This CD included a lender credit of {$620.00}. Presumably, this amount was the original general lender credit disclosed on the Loan Estimate of {$180.00} plus the amount of the appraisal ( {$440.00} ). The loan was closed on XXXX XXXX, 2016. We received a copy of the final Closing Disclosure, which is attached. The CD did not include a rebate for the zero tolerance error related to the appraisal as required under 12 CFR 1026.38 ( h ). I received no lender credit of {$620.00}, as disclosed on the original Closing Disclosure. I contacted Homeward Residential on XXXX XXXX, 2016 to discuss this situation. I was told that I was not entitled to a rebate of the appraisal fee or any other costs associated with this loan. At that point, O notified Homeward of my intention to file a complaint with the Consumer Financial Protection Bureau. Under Regulation Z, I am entitled to a rebate of {$620.00} for the increased zero tolerance costs on my loan with no proper disclosure under the requirements of 12 CFR 1026.19 ( e ) ( 3 ) and 1026.19 ( f ) ( 2 ) ( v ). However, Homeward is refusing to rebate these funds.
Company Response:
State: IL
Zip: 60504
Submitted Via: Web
Date Sent: 2016-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage lender is Ocwen Loan Servicing. My hazard insurance payment of {$1500.00} was due XXXX/XXXX/16 to XXXX Insurance Company. As of XXXX/XXXX/16, it has not been paid. My insurance agent has attempted several times to get an overnight payment. She was told that service was unavailable. I received an email from XXXX insurance that my coverage will be cancelled as of XXXX/XXXX/16 if they have not received a payment before then. I have now spent 45 minutes on XXXX/XXXX/16 on the phone speaking to XXXX representatives/supervisors. I was told that they see that the payment request was made on XXXX occasions but were cancelled due to computer errors? I have now requested an emergency overnight payment as of XXXX/XXXX/16, and while they tell me that this has been completed, they are unable to give me any confirmation number, email, letter, etc. This has to be illegal or at the very least it is unethical. I have never been late paying my mortgage payment and my money is in the escrow account to cover this. What do I need to do?
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2016-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No