Date Received: 2017-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen p rocessed a loan modification in XXXX 2015 for a property that I purposed with my ex-husband without my signature. I signed a Quit Claim D eed however it was not filed with the lender or the municipality. The loan is currently in default and I can not buy a home because of th is. Is it m y understanding that you need a signature to process a mortgage. I want my name removed from the mortgage since I did not agree to it. Ocwen is now under investigate for this type of behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I paid my XXXX 2017 payme nt on X/XX/17 . I paid my XXXX 2017 payment with XXXX on X/XX/17 and XXXX on X/XX/17 . Ocwen put both payments in a suspense account and did not apply them as a payment. I sent XXXX on XX/XX/XXXX and XXXX on XX/XX/XXXX a nd Ocwen returned both of them stating that I was 3 months behind on my mortgage and had to pay the entire balance at one time. They still show I have XXXX in a suspense account but give me no credit towards the balance needed to be paid. They have assessed fees over 1000 because I am three months behind.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21702
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased a condo and less than one and a half years later my 30-year FIX ED rate mortgage payment has increased {$370.00} a mon th ( or 14 % ) due to erro rs. The dispute and follow up has been ongoing since XXXX and my fourth increase in just five months is set to occur in XXXX . Each time I have noted an error and voiced a concern, I receive an acknowledgement an error occurred and my account will be fixed / credited, and then my mortgage payments INCREASE. All errors made with my escrow account ( that I know of to date ) have now been credited but my mortgage payment remains at the exasperated amount. I have discontinued auto-payments and will send the original amount that I 'm meant to pay, as these errors should not result in a significant financial hardship for me and my family. Please see attached for the letter I most recently sent Ocwen and all the support I provide as well - and cross referenced for ease of use - for them to fix the error. Happy to provide evidence of my attempts to resolve as well as the inaccurate letters and statements I received from Ocwen thus fa r.
Company Response:
State: MA
Zip: 02122
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to get either a loan modification or an alternative for foreclosure since I got behind on my mortgage payments. However, Ocwen Loan Servicing, LLC ( hereinafter " Ocwen '' ), my lender has not made the efforts to he lp me. I have submitted a complete loss mitigation package by XXXX XXXX , XXXX , at le ast 8 busines s days before the schedule sale. But, Ocwen asked for more documents that they already had in their possession around XXXX XXXX , XXXX . On XXXX XXXX , XXXX , I received an email telling me that it is impossible to stop the sale date because there is not enough time for a review. My husband and I have settled the second loan. Please see related information regarding this second loan settlement. We can work on a short sale or a deed in lieu of foreclosure now that the title is clear. However, we need our lender to allow more time to explore these options.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20723
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: loan XXXX I have attempted to get a loan mod with Ocwen so many times. Have spoken with them numerous times There 's been no sign of a foreclosure Last week I was told that there was a sale date and I did n't no anything about it It was set for XXXX Supposedly its on hold now but not trusted so Could easily lose my investment with Ocwen and my home Would be horrible since I am recovering from a car accident and receiving XXXX There is a problem with the promissory note on my loan ; it has strange verbage that Ocwen will not acknowledge
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We had been in mediation w ith Ocwen for 6 months. Ocwen reque sted a ridiculous amount of updated pay, rent, and income. they even requested a mediation postponement because " they needed more time to make a decision ''. On XXXX Ocwen denied the loan 1 day before mediation. The denial did not state income used, why she was denied, XXXX . Nothing, it simply stated denied and to sell her home. When we attended mediation on XXXX Ocwen stated " Income was NEVER used in making the decision. We denied a modification because we could not lower her payment ''. Ocwen literally is foreclosing on someone that only owes XXXX on her entire home. She had a hardship, and can now make payments and Ocwen will not work with her. They are simply denying her any option of home retention. They delayed this whole process for no reason when they stated they never even considered her income. By intentionally delaying XXXX XXXX , she made not be eligible for Rescue Funds. This is an elderly woman trying to save her home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 992XX
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We execute d a Home Affordable Modification Agreement that was booked on XXXX XXXX , 2017 . At that time, our escrow amount was {$140000.00}. Escrow per our account statement dated XXXX / XXXX / 2017 is {$1500.00}. T he Modification Agreement clea rly states that the estimated monthly escrow payment amount adjusts annually after yea r 1. It also clearly states that our total monthly payment of {$3200.00} adjusts annually after year 1. We have not completed year 1 and our monthly payment has incr eased to {$3300.00} which was due on XXXX / XXXX / 2017. It has not been a year since we signed the Modification Agreement and our total monthly payment and our payment for escrow has increased. We would like to understand why our escrow payment and total monthly payment has increased four months after signing the Modification Agreement.
Company Response:
State: TX
Zip: 78628
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Summa ry : Ocwen is not reporting Mortgage payment to any of the credit bureaus for over ( 11 ) M onths. Made numerous contacts with Mortgag e Company and they investigated and concluded it was not being reported and gua ranteed that it would be reported as of XXXX 2017 . As of this date it is still not being reported. I have contacted their investors XXXX XXXX and they too stated they would resolve this issue. There has not been any action taken on their part as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77532
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I currently have a mortg age with a variable interest rate ( ARM ) serviced by OCWEN Loan Servicing, LLC, which happened to adjust around XXXX of XXXX increasing the total monthly payment amount by {$83.00} to {$3200.00}. Over the years on two separate occasions, Ive attempted loan modification thru OCWEN in hopes of a better fixed rate but to no avail. That said, in order to ensure my monthly obligation to OCWEN, I have an auto-pay setup thru XXXX XXXX XXXX . Unfort unately, due to an extensive travel schedule in XXXX and XXXX I was away from home for most of those months. Unfortunately, I was unaware of the increase and consequently my payments for XXXX , XXXX and XXXX were each short by {$83.00}. Once I became aware of the oversight, I IMMEDIATELY made a payment for the balance and brought my account current. Why wasnt I notified? Why did n't OCWEN notify me by phone that my account was approaching delinquency ( 30 Day s Late )? A tri vial {$83.00} short? Consequently, OCWEN reported to the credit bureaus for all three months as MISSED PAYMENTS ( 30 Days Late ). The FACT is, those payments were NOT MISSED nor LATE. OCWEN accepted each paymentand even sent email confirmations acknowledging receipt of each PAYMENT ( note : the email confirmations did not specify PARTIAL payment but rather, PAYMENT RECEIVEDleading me to believe as I traveled, my affairs were in order ). Lastly, OCWEN chose to hold those payments in a suspense account rather than any number of other optionsall over an {$83.00} shortage. I am a responsible business owner who relies unequivocally on my credit worthiness and am incredibly concerned at this point. I understand and furthermore respect the integrity and the basic underlying policy of servicers reporting those who blatantly disregard their responsibilities and under no unique circumstances, do not make any effort to bring their accounts current. However, this is not one of those situations. According to the Consumer Financial Protection Burea u ( CFPB ), it appears two of the three ( 30 Days Late ) reports to the credit bureaus ( XXXX and XXXX ) are in VIOLAT ION of the CFPB Rule XXXX - Early Intervention Requirements for Certain Borrowers Live Contact Rule. The rule states as follo ws : 1024.39 Early Inte rvention Requirements for Certain Borrowers - Live Contact : A servicer shall establish or make good faith efforts to establish LIVE CONTACT with a delinquent borrower no later than th e 36th day of the borrower 's delinquency and, promptly after establishing live contact, inform such borrower about the availability of loss mitigation options if appropriate. Due to the unique circumstance, had OCWEN abided by the CFPB Live Contact Rule and in good faith contacted me via a simple phone call no later than the 36th day, I would have gladly brought my account current and made the necessary adjustments to my auto-pay. Therefore, at the most I would have been a few days delinquent past my 30-day grace period. However, I received NO CALLS! I was not provided the REASONABLE and FAIR opportunity to be informed of the shortage in my payment. I was not made aware of the situation until early XXXX . As a result, I am left to deal wit h ( 3 ) consecutive ( 30 Days Late ) ma rks on my creditresulting in a total drop of my credit score b y over XXXX points. This is simply UNFAIR!!!. Im hoping OCWEN will consider our long lasting relationship and realize Ive been faithfully making my monthly payments since XXXX . Consequently, I would ask OCWEN to forgive the mistake and have all thr ee ( 30 Days Late ) mark s removed from my credit report. The payments were made as scheduled. Had I received a simple live contact phone call as specified in the CFPB Guidelines, I would have appreciated the opportunity and paid the trivial {$83.00}. That said, at a minimum, both ( 30 Days Late ) reports for XXXX and XXXX are in VIOLATION of the CFPB Live Contact Rule and therefore not valid. I respectfully ask and hope XXXX will honor my request. I imagine the CFPB Live Con tact rule was designed and put in place for this very reason. People travel much more these days for both work and leisure and therefore have come to rely more and more on technology including mobile phones as well as paperless statements, email notifications on account status and payments, etc. Its not only reasonable to expect mortgage servicers to adapt and to make these types of services available in order to better and more fairly communicate with its borrowers. I appreciate your understanding and look forward to your reply.
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX , I requested a revised Escrow History, because I cancel the old Home Ow ner Ins for {$3000.00} for new policy {$720.00}. On XXXX XXXX , I received a Escrow History Dated XXXX XXXX , XXXX , Upon reading I notice immediately that the amount were not correct. I call on XXXX XXXX spoke to representative in the escrow department. My " Old Mortgage Payments " {$950.00 } My NEW are {$680.00}. ( {$680.00} is compose of XXXX Escrow and XXXX P/i ) My argument is as of XXXX XXXX my escrow accumulated amount is {$2300.00}. My Property Ta xes are XXXX and Ins XXXX the total is {$2400.00}. I understand there need to be " cushion ''. So with XXXX pmt and XXXX pmt of XXXX each bring the total to {$2700.00}. Should be enough to satisfied this condition. As per the law, any financial company holding over {$50.00} in the escrow over the amount required must return it to the person making the mortgage payments. Then as I understand this situation, my XXXX payment should be {$480.00} since I have satisfied the escrow amounts. The property taxes will be due on XXXX XXXX , and the Insurance in XXXX . I want to pay these amount on my own. And hopefully refinance. Please help me correct this situation with Ocwen ( according the representative it will take over 45 days to correct, ) Mean while they are asking for the wrong amount for the mortgage. Even though I send the correct amount, I do not want to go into default. Thanking you in advance for your assistance in this matter, I remain grateful. XXXX XXXX
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A