Date Received: 2017-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: OCWEN continues its deceptive and misleading servicing practices and refuses to correct errors on my mortgage bill statem ent. Ocwen charged me {$110.00} for a property valuation expense, mortgage account statement shows. OCWEN claims " the property valuation was completed i n response to a request for a loan modification, in which we needed to obtain a fair market value of the property ''. The question is not whether a request for mortgage assistance was submitted. The question is why am I charged {$110.00} for a property valuation when there was no advanced notice and consent given by me. I submitted a request for mortgage assistance. I did not request, accept, or approve of any valuation of the property, period. I had no idea a request for mortgage assistance automatically triggered a {$110.00} property valuation fee to my bill. This is a complete scam! OCWEN failed to give any advanced notice of a property valuation expense, or even ask for my consent. Please immediately remove the {$110.00} property valuation expense and send me a corrected mortgage statement.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: failure to acknowledge a RFI within XXXX business days.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was informed this week that th e Office of the Consumer O mbudsman office has received my file for my short sale complaint wit h Ocwen t hat has been file d XX/XX/XXXX and will have a written response XX/XX/XXXX . XX/XX/XXXX I w as sent an conditional short sale approva l by Ocwen an d for some reason everything fell apart. Even whe n Ocwen had all the papers required by the home owner and a buyer. 11 months later am still being told by Ocwen is waiting on the lender of the loan. This was not the case when my agent XXXX XXXX called Ocwen last month and was informed by an individual in the short sale department that the papers was never forward to the lender instead it was being reviewed by the underwriters of Ocwen. Ocwen has been sending payments to my home I MUST PAY when I sent Ocwen a hard ship letter informing them I have fell on hard times and do not have the money required to keep the home. Recently I have been getting multiple Notice o f Default and Election to sell under deed of trust stating " you must pay all amounts in default at the time payments is made to stop the foreclosure '' I have attached the documents as stated in this statement for your eyes only. The home has been vandalized and just to get it up in living conditions am looking at over 20 thousand in repairs, little over 9, 000 dol lars in late payments and behind on property taxes. All this Ocwen knows but they put the blame on the Lender when they have admitted they never passed on the documents to the Lender. Please help this is now the 11 month going on a year. Also am being informed by XXXX XXXX that Ocwe n is reporting me to the credit bureau 3 times a month for not paying the mortgage when I have been trying to get this short sale to go through.
Company Response:
State: CA
Zip: 93726
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had problems with Ocwen for many years ( I filed previous complaints against them in past years through the CFPB ) and once again I am turning to the CFPB to help me. I recently received a monthly statement that listed that I owed {$1300.00}. I paid this amount promptly. I then received a statement a few days later that stated I owed {$1700.00}, which reflected past due fees/other charges in the amount of {$450.00}. Once again, I quickly made the difference in payment that I paid previously to what was listed on the new statement. A few days later, I received yet another statement that stated I owed {$1600.00} due the next month which includes foreclosure costs and legal service fees. I can see how consumers could be forced into default due to the confusing and inaccurate servicing by Ocwen. This loan was originated in XXXX of XXXX and to date, I have never been in foreclosure nor have I ever been late. I called Ocwens customer service and explained this and was told we would not list a foreclosure cost fee if the loan was not at one point in foreclosure. I did file bankruptcy in XXXX of XXXX and recently completed my 60 month Chapter XXXX . However as I mentioned above, I have always paid my mortgage ( even during my bankruptcy as my plan called for mortgage to be paid outside of bankruptcy ) and have never been late. Therefore there should not have been fees assessed due to the bankruptcy as I included the continued payment of my mortgage when my Chapter XXXX plan was filed and approved and at no point was my loan ever in default ( which would prompt a foreclosure cost or legal fee ). I sent my payment to pay the full amount owed as I do not want to be in default or late, however I demand a refund of the {$450.00} foreclosure fee/legal filing services that I was charged. Please help me obtain a refund of this unwarranted fee. Thank you, XXXX XXXX
Company Response:
State: TX
Zip: 75022
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I lost my home because Ocwen Financial lied to me about my low income home modification applications were denied and I had to fill out more the loan modification package 's more than XXXX times and the would tell me after I went and paid for faxing them They did n't get them or they could n't find the paperwork I sent them. I did this over and over and finally they said I was not approved. They started foreclosure on me and gave me only 3 month 's to vacate or said I had to pay them in full. They had XXXX payments paid ahead and I was n't behind in my payments. I get a letter from the Government that I had been approved for the loan modification for {$250.00} a month. I had to do a quick sell for just {$3000.00} for my home. Ocwen caused me so much stress and I went into deep XXXX and had a very bad nervous breakdown. I was in the XXXX XXXX XXXX . I lost everything I had worked for my entire life because of Ocwen. The letter I received from the XXXX said I could get my home back but it was sold and rented out and destroyed by the renters. I have no money to sue Ocwen and I need help to get my money I lost from my home.
Company Response:
State: FL
Zip: 33705
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After having an account with Ocwen for XXXX years, I got laid off from work, and contacted them to see if there was a program that I would qualify for till I got back to work. I have never been 30 days or more past due in the entire time. Ocwen indicated there was a program, and had me fill out an application and provide supporting documentation, which I did. A relationship XXXX ( XXXX l ) contacted me and told me I was approved, and sent me the agreement which I signed, it allowed for reduced payments for 12 months, and I would be reported in forbearance only, not past due or late, because I specifically asked to make sure. I was assured if I was not in arrears at the time of the agreement I would not be reported past due or late, which I confirmed in the agreement. It states they would only report me past due if I was past due at the time of the agreement and only till it was no longer past due ( till I got it caught up ) since I was never past due it was not an issue. But I got notified by the credit bureau 's they ARE reporting me past due which is in violation of the agreement. I contacted the Relationship Manager at Ocwen ( XXXX ) and she agree 's, she sent in a corrections and the servicing department for some reason likes i 'm past due and refused to reverse the credit reporting error. Today I called in and spoke with another XXXX XXXX ( XXXX ) she she also agrees they are reporting it in error. XXXX sent in another request to correct the account with the bureau 's today, but I thought I better file this report to cover myself and maybe you could help resolve this issue, if they are doing it to me, they may be doing it to a myriad of other customers. Please let me know what to do? I have attached a copy of their letter and my credit report, as you can see I have never been late or past due on anything. Help!
Company Response:
State: WA
Zip: 98058
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a loan with ocwen. They keep charging mefees and expenses then charge me late fees because I refuse to pay them. The fees are home inspection which is bogus
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen has misapplied some funds on my account and now they are returning all my payments that i try and send saying that im not paying enough to reinstate the loan I have provided proof of all payments and asked for a corrected reinstatment loan.
Company Response:
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen is in violation of UDAAP-Unfair Deceptive Abusive Acts & Practices. They bought our lo an and reassured us a number or times that our past taxes would be included in the new modified loan amount. They also went as far to say that the only way the payment would go up was if our property taxes went up. We have a 23 year fixed loan on a Shared Loan Modification plan with Ocwen. F or the first year our payment stayed the same as it should because its a fixed loan. The follo wing 3+ years our payment went up more than {$850.00} a month. Upon further investigation we found that a ) they were charging us for taxes that were previously collected by our prior lender thus double dipping, & b ) they are also charging us for taxes that they told us several times would be included in the new loan amount, we have proof. This has caused us substantial monetary injury due to this unfair practice. Ocwen has notified us ( we have proof ) that it will contin ue to go up, thus eventually forcing us out of our home which we believe was their end game to begin with. We could not avoid this injury since the material information about the pricing was modified and or withheld after we committed to the purchasing of the product therefore unable to avoid the injury. Ocwen also charged us f or XXXX property inspections totalling {$180.00} and XXXX valuations totalling {$650.00} for a grand total of {$840.00}. An Ocwen rep resentative sent us the paperwork with all of this information on it when we complained about not receiving a copy of our appraisal for over a year. We had to file a complaint with the CFPB in 2015 to legally get a copy of our appraisal from Ocwen. Upon further investigation of the Ocwen sent document we noticed that they applied our first 3 mortgage payments but then reversed the last payment as if they never received it. So it appears as if we only made 2 payments when we ma de three. This amount is {$3600.00}. Since I started this letter Ocwen has credited us for the misplaced payment but still owes us lates fees and interest they charged us for th e four years that THEY lost our payment and want this money back! OCWEN told us that they would open a ticket and look into this that was 60 days ago with no further contact. At the time this was going on Ocwen was being su ed in Federal Court. We found this out after the fact or we would of put in a claim for fraudulent fee charges. To rectify this matter this is what needs to happe n. Ocwen will refund us for the following in the form of a check 1. ) {$180.00} -- f or the XXXX inspections XXXX -- for the XXXX evaluations -- totaling & XXXX . We want a check issued to us. They have charged us more than this on a monthly bassi on a fixed loan for the last 3 years considering they have fraudulently increased our payment now {$850.00} a MONTH! We work hard for our money and want it back 2. ) Regarding the misapplied mtg. amt. of {$3600.00} that was just applied to our loan .- and was lost for 4 years we want all late fees and interest that we paid on an inaccurate balance credited back to us. We more interest for 4 years on a payment they lost. We want detailed notarized proof. 3. ) Regarding property taxes ; we had an escrow account with our past lender and now Ocwen is telling us we owe them for those taxes. That is double dipping and illegal but they are doing it knowing that the only option we have is to pay it or go back into Foreclosure which is their end game we believe. There are also past taxes that we were assured several times from Ocwen that would be included in the new loan, their paperwork even says this and they are hitting u s for those as well. By our accounting and a third party would need to check this. They owe us {$14000.00} approx. Grand t otal {$16000.00} and we want a refund
Company Response:
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We currently have a loan with Ocwen. We were naive and got into a loan we should have never qualified for and should have never accepted it. This was in 2006 . After receiving mailers and offers to refi through their sister company Homeward we thought it would be a good time and put in an application. That 's when the mess began. To keep this simple here are the main issues. 1. We received a denial letter before we even completed our submission of required paperwork. I had been sending documents over and requesting for statuses by email from the processor who failed to respond on multiple occasions. Without the opportunity to complete the information requested or being advised further information was needed how could they deny the loan. I have a copy of the underwriters book from Homeward and this is against thier policy. 2. We w ere charged XXXX for the appraisal and according to the appraisal itself it was only XXXX . There was never any mention by Homeward they were tacking on anything additional. 3. They claim they could not verify employment. My husband works as a XXXX XXXX XXXX with a client in our home. We provided check stubs, tax documents showing the room and board portion of the income, checking statements showing deposits that match the stubs, a verification letter from the company that pays us, an email from the company that pays us, it 's documentation with the statute that applies to difficulty of care payments and why it was n't on the tax documents. Once all of that was provided they moved on to other requests then we had the appraisal. I was under the impression that the income was ok because we received no communication from them to lead us to believe there was any issue prior to the appraisal as I was not receiving responses from the processor. If I had I would have either complied with request or cancelled the appraisal. 3. They stated that our loan was denied as well due to a credit score. They credit score w as XXXX . Not great but they knew all that before the appraisal and never once mentioned it and was actually told it would be fine. Their concern was debit to credit ratio but because we were cash out to consolidate that would have resolved that problem immediately. It was explained to me that with the cash out and pay off because the debt was being paid off it would n't count toward the ration for fha. 4. Our house appraised at XXXX higher then what i s owed.I believe that because Ocwen and Homeward are basically same company different name that they did not want to rewrite the loan as they stand to make a lot more if t hey leave us in the high interest rate and balloon payment. Why else would they not let us finish our submissions, not respond to emails and status checks. 5. In constant and no communication. Not responding to emails or calls. 6. Notifying of the decline and not complete the file. These are the main issues. Communication was the worst
Company Response:
State: CO
Zip: 80011
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A