Date Received: 2017-05-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage began to be serviced by Ocwen in XX/XX/XXXX. Before it was transferred it was serviced by AMHSI, American Home Mortgage Servicing, Inc without any problem. When it was transferred it was current and not in default. I received monthly statements and understandable escrow reconciliation statements. When Ocwen took over the problems started. I never received a monthly bill or a payment booklet. If I did not receive an adjusted monthly bill due to an insurance or tax increase I would simply continue paying the same monthly amount. I then would get notices of amounts due with additional late charges. While some of my payments may have been late I know I have made each and every payment and am current. I am sure Ocwen has charges me late fees many times. They often called me or sent threatening letters. Consequently I requested on at least 2 or 3 occasions a list of all charges and payments on my account from the date Ocwen took over my mortgage in XX/XX/XXXX and XX/XX/XXXX of this year ( XX/XX/XXXX ). I was promised this list from the Ocwen representatives on several occasions. If I have such a list I can determine if Ocwen is correct or is mistaken. I have not received this list. Instead on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I received a flurry of letters from Ocwen threatening foreclosure. I have not received an escrow reconciliation or bill so I am not sure of the correct monthly amount. I suspect Ocwen is paid a flat fee to service a loan but it can retain all or the greater part of late fees collected from the mortgagor. Thus it may be in Ocwen 's self interest to create all this confusion. I think Ocwen should be forced to send me a complete statement of account from day one and timely escrow reconciliation statements. In addition they should send a monthly bill with a clear explanation of when a late charge is assessed.
Company Response:
State: NY
Zip: 11772
Submitted Via: Web
Date Sent: 2017-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I currently have a home mortgage that is serviced by Ocwen s ince around XXXX XXXX . For the second time ( in as many years ), Ocwen ha s declared that I do n't have the required flood insurance coverage for my home ( I live in a XXXX area so XXXX Florida ) and sent me correspondence that they plan to purchase flood insurance unless I can provide them with proof of existing coverage. My homeowners insurance is a comprehensive policy that includes flood insurance and this is clearly stated on the declaration page. My wife and I spent weeks last year educatin g Ocwen about our XXXX policy and had to escalate their lack of understanding through many layers of Ocwen m anagement before we were able to get them to admit their error ( in writing ) and stop them from purchasing flood coverage ( at an exorbitant cost AND significant profit for Ocwen ). Unfortunately, it appears that there was zero learning within Ocwen as I received a demand letter from Ocwen tod ay ( XXXX ) stating that I am again missing flood insurance and that they planned to purchase the required coverage unless I could demonstrate coverage. My XXXX homeowners policy is exactly the same policy as last year ( same company and agent as last year ). My strong belief is that Ocwen uses this process ( claiming missing insurance coverage when it is in fact in place ) to generate significant additional revenue for them. By the way, in the ~14 months that Ocwen has been servicing my loan ; this is the third major error on their part. They are just terrible at doing their jobs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33914
Submitted Via: Web
Date Sent: 2017-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Around early XXXX I applied for a loan modification and on XXXX XXXX , 2017 , Ocwen sent an inspector to XXXX XXXX XXXX , XXXX , XXXX XXXX , which they knew to be occupied by a tenant because I sent and they acknowledged possession of the rental lease for XXXX XXXX XXXX , XXXX , XXXX XXXX . They falsely informed the renter that the property is in foreclosure and attempted to change the locks. I called them and their manager " XXXX , '' without accessing my case file, told me that the tenant and property manager may just have misunderstand what the inspector said. Clearly this is an automatic response for such actions. The tenant is understandably extremely upset and if the loan modification application is not viable, they have deprived me of the opportunity of simply give the tenant ordinary notice. Their callous actions and refusal to accept any responsibility or to state that they will stop their actions show a complete lack of concern for the people affected by this situation. If they are doing this to me, they are doing this to others as well. The home is not even in foreclosure status. Ocwen 's solution was that I send an inquiry to their research department which I have done.
Company Response:
State: CO
Zip: 80238
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: C F P B The initial incident happened with XXXX XXXX , XX/XX/XXXX the y issued me an " Interest Only Mortgage '' based on the monies I had invested with them. They ( XXXX ) put 40 % of the initial value of my condominium ( {$140000.00 } ), 10 Year -- Interest Only -- 6 % ( locked in XX/XX/XXXX ) ( XXXX ) ( {$450.00} -- Ap p. Fee ( Returnable @ settlement ) {$56000.00} in an escrow account. With that account I could invest in Grade " A '' Stocks and Bonds, and put the proceeds in a Money Market Account, where my mortgage ( at the rate of 5875 % ) would be paid out of. I also added to that account the rest of my estate to a total of {$72000.00}. After 5 years ( and a crash in the market, where I could not transfer my monies out of the stocks and Bonds account fast enough with out getting permission from the Mortgage Dept. ( by that time my investment had declined approx. 50 % ). When my account fell below {$25000.00}, I was contacted by XXXX XXXX of XXXX XX/XX/XXXX ( XXXX XXXX XXXX XXXX XXXX Department and told not to make any more payments, so I could qualify for a HAMP by XX/XX/XXXX . 1 ) XXXX ( XXXX ) Modification Request XX/XX/XXXX denied ( reason-Estimated value of condo was wrongly estimated at {$360000.00} not {$200000.00} its actual worth. 2 ) XXXX ( XXXX ) Modification Request XXXX denied no reason given. XXXX XXXX sold Mortgage to XXXX 3 ) OCWEN Modification Request XX/XX/XXXX - XXXX XXXX of XXXX XXXX XXXX XXXX denied ; reason ( XXXX does not allow Modifications 4 ) OCWEN Modification Request XX/XX/XXXX - Ocwen Account Specialist, XXXX XXXX recommended Modification XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX denied ; reason ( XXXX does not allow Modifications 5 ) OCWEN HAMP XX/XX/XXXX Ocwen Attorney XXXX XXXX recommended HAMP XXXX XXXX XXXX XXXX , XXXX . of XXXX , XXXX , XXXX XXXX XXXX , XXXX ( ATTORNEYS AT LAW ) denied ; reason ( XXXX does not allow Modifications 6 ) OCWEN Modification XX/XX/XXXX Ocwen Attorney recommended HAMP w/ XXXX XXXX XXXX , XXXX . of XXXX , XXXX , XXXX XXXX XXXX , XXXX ( A TTORNEYS AT LAW ), Ocwen recommended to contact HUD APPROVED HOUSING COIUNSELING ( XXXX ). Contacted XXXX XXXX , at XXXX regarding scheduled Sheriff Sale on XX/XX/XXXX , He researched and XXXX does do Modifications.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX ( app rox ) I received a modification approval from Ocwen for our mortgage. On XXXX ( see attached proof ) we sent this in to them via email as requested. Also that same day I spoke to them and made my XXXX payment so that it would not be late due to the bank holiday. On XXXX we made our second payment and I was lead to believe all was ok. We never received notice that they did not have the paperwork nor were we led to believe that there was any issue. On XXXX I received my scheduled call from our Relationship Manager and at this time he tells me that our mod was cancelled because they did not have the paperwork.I confirmed this with a email. I then informed him that we sent in in on XXXX and at that time he confirmed it and told me that he would have it all straightened out and we would receive the final docs to sign in XXXX days. I gave it till XXXX and still nothing from them, so I called again, and again told everything is ok, they are working to get it resolved give it XXXX more days. So again I wait for the paperwork and again nothing, call them again on XXXX . This time told its still in review and nothing has been done. At the End of XXXX , they finally " approved '' the mod and sent me paperwork and we immediately signed and returned it to them via overnight at my personal expense ( also paid notary at my personal expense ) and we again waited. About a week later I get a call from my " relationship manager '' and now we are told first that the paperwork had an error and would need to be redone, so I spoke to the ombudsman office ( XXXX XXXX and she assured me that everything was correct and if there was an issue she would personally call me bac k. Again nothing for over 2 weeks, until I get again a call from my Relationship manager, and this time she tells me it was rejected due to missing signatures, ( see attached, everything is signed and notarized. So I speak to ombudsman again, and now again the story changes, now ( 3rd thing I have been told from people ) is the amounts are wrong on the paperwork and we need to get them re-sent and signed. So now we are 8 months into the process and still no modification and Ocwen is STILL report ing me as late to the credit services and still charging me fee after fee and extra interest.
Company Response:
State: NJ
Zip: 086XX
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A fter Ocwen Loan Servicing ap proved our short sale on XXXX / XXXX / 2017 we informed them that the buyer at the time was not working out on XXXX / XXXX / 2017 . They told us that they understood since this is something that happens all the time and then gave us a list on what we needed to change the buyer out on the same day XXXX / XXXX / 17 . We completed all documents on XXXX / XXXX / 17 less than a month after receiving the approval. We were told that it would be a quick and easy process since we are keeping the same price and terms and only switching out the buyer but weeks have gone by and nothing. Matter of fact they are now asking us to resend documents that we previously submitted for the same approval. They are not honoring what they said they needed They are setting us back to restart this short sale and possible cause this buyer to walk away and have this clients property to go to foreclosure sale.
Company Response:
State: FL
Zip: 33067
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have made several attempts to settle this matter and we have sent information requesting documents that prove that our position is correct, but they will not release those documents because they are very telling. So this has led us to file again the questions that were not addressed in their reply to you initially. They have already admitted that they do not have the original note and mortgage, but this was key to them getting a judgement against us. where is the fairness in that. The additional questions are being asked to ascertain the position that they have accepted or offer by singing the registered mail sent months ago, and it should be honored. and the sale stopped.
Company Response:
State: FL
Zip: 34654
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have a mortgage w ith Ocwen. T o begin with, they appraised my house about {$30000.00} more than it is appraised at today. In XXXX , I have a balloon payment of {$50000.00} which I do not have. I am trying to refinance with another lender. For a VHA loan, the appraisal and credit are fine but they discovered that my house could possibly be less than 300 feet from a gas station across XXXX he street from my home. I am currently in the process of having this surveyed. W e have also considered a convential loan but it appears that Ocwen shows I have XXXX late payment. I had a bankruptcy discharged in XXXX . I paid off a second mortgage with Ocwen in XXXX . Although I think I have the problem solved w ith Ocwen, t hey would continually not send my payment coupon. I would call them and after talking with several different people, I convinced them that the bankruptcy had been discharged ba ck in XXXX . They kept saying I had another bankruptcy in XXXX which is totally false. There was never any real property included in the bankruptcy. Unfortunantly this late payment report blocks getting a conventional loan. Do you have any help for this? Thank you!
Company Response:
State: KS
Zip: 66048
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In an OCWEN LOAN SERVICING, LLC, Loan N o. : XXXX , Borrower named as XXXX XXXX XXXX , XXXX , Address : XXXX XXXX XXXX , XXXX , CA XXXX . OCWEN was the Servicer and failed to inform me of the name of the lender for the following years . OCWEN has refused to reveal the name of the lender. Question # 1 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 2 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 3 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 4 : I n the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 5 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 6 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 7 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 8 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 9 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 10 : I n the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 11 : In XXXX , LITTON ( now OCWEN ) alleged it received a " pay off '' from XXXX XXXX LITTON were statutorily required to inform the lender regarding the payoff and the note returned to XXXX XXXX XXXX XXXX XXXX , the borrower. XXXX XXXX XXXX , XXXX did not receive reconveyance of the deed. R equire LITTON ( now OCWEN ) to subm it the note to XXXX XXXX XXXX , XXXX . Demand # 1 Require OCWEN LOAN SERVICING, LLC to produce the Accounting of this loan, from the originator to the p resent holder of the note. Demand # 2 OCWEN alleges that a foreclosure were conducted on this account ; Question : Reconvey the note to the Trustors immediately as " paid in full. ''
Company Response:
State: CA
Zip: 91101
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX , 2017, the borrowers executed a permanent modification agreement. On XXXX XXXX , 2017, Ocwen executed this modification agreement. The borrowers timely made each payment under their trial modification plan and continued to make timely monthly payments after their loan was permanently modified. However, the first mortgage statement they received after Ocwen executed the permanent modification agreement, which is dated XXXX XXXX , 2017, f alsely states that there is a past due payment amount of {$1100.00}. Furthermore, the only mortgage statement the borrowers received in 2017 is the mortgage statement dated XXXX XXXX , 2017, w hich is for the payment that came due on XXXX XXXX , 2017. T his failure to send the borrowers a periodic statement each billing cycle constitutes a violation of XXXX XXXX XXXX On XXXX XXXX , 2017, t he borrowers mail ed Ocwen a qualified written request, in which they explained that their account is in error because Ocwen falsely claims that the account is past due and Ocwen has failed to send mortgage statements each billing cycle.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A