Date Received: 2017-11-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was considering a loan modification with Ocwen Loan Servicing. Once receiving the terms of the proposed loan modification, I decided not to go forward and declined the modification. During the 4 month time frame that Ocwen was working on the terms of the modification I made my regular payments to them on time each month as shown in my payment history. They advised this as it would ensure I continued to meet my contractual obligations. Nevertheless, Ocwen has been reporting me as delinquent to the credit bureaus. I asked them about correcting this multiple times. However, it has still not been corrected. And they continue to report inaccurate information.
Company Response:
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2017-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ocwen Loan Serving LLC reported my payment for XX/XX/XXXX late. I contacted Ocwen and told the my payment was sent thru XXXX XXXX in XX/XX/XXXX. Ocwen checked and my payment was sent in cash thru XXXX XXXX in XX/XX/XXXX. Ocwen corrected my credit report in XX/XX/XXXX but they did not correct their internal records.Their records show the payment received XX/XX/XXXX. I am trying to refinance my other house. When XXXX XXXX asked Ocwen for a payment report it said my payment was late. That is not true. This could stop me from refinance my house to pull out cash to help my daughter pay for College. She is XXXX at XXXX University. Also I had some debt that I was going to pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2017-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: DOCKET : XXXX XXXX XXXX XXXX V. XXXX XXXX, XXXX XXXX I defaulted in this loan back in XX/XX/XXXX. I have made every attempt possible with GMAC, OCWEN, XXXX XXXX to get a modification that is duable. This bank does not have my original note, they told the judge that the NOTE was lost on or about XX/XX/XXXX. I defaulted when I loss my job on XX/XX/XXXX. I sent packages, they tried to foreclose me and released the liens pends. I filed for bankruptcy, debt was discharged. It has been over 7 years, going on my 8th year fighting with these institutions. During my bankruptcy, the bank abandoned the property, after discharged they assigned the loan to XXXX XXXX who made my loan part of a securitization. My loan is a JUNK loan, they had given me an arm loan. I have asked them to reduce the principal amount as GMAC and XXXX XXXX settled with the Federal Government and they wo n't do it. They are offering me a 30 year balloon at 4 % with monthly payments of over {$2900.00} for a dilapidated home that wo n't appraise for {$320000.00}. The principal amount they are looking for is almost $ 650K. This is crazy, someone please help. These thieves are ruining our country. On XX/XX/XXXX my lawyers have a conference call with a foreclosure mediation at XXXX XXXX. The superior court clerk 's office is XXXX ( open from XXXX to XXXX XXXX ) email to participate is XXXX I have not been properly served notices ( mailed to me past any deadline ) or simply I have not been served ) I have asked for copy of my original NOTE, they ignored my request. I have asked for reduction of principal amount, they ignore my request I have asked for relief while I was unemployed, they accelerated my foreclosure I have met every single agreement requested by the lender 's attorney during mediation I am a single mother of Two college students, hardly making {$15.00} per hour and my husband is incarcerated. I need someone to take a look at this mess and try to fix it and help me. A 40 year balloon at 4 % is no RELIEF!!!!!!! please have someone one call me at XXXX. There should be a statue of limitations, there should be relief, whenever I asked for help I did not get any, to the point that I had to hire a lawyer. My attorney is XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX, NJ XXXX - Phone : ( XXXX ) XXXX Ask for XXXX ( XXXX ) or you may reach me at XXXX. PLEASE HELP ME SAVE MY HOME
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07675
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This letter is meant to describe our story dealing with Ocwen after suffering some severe hardships. Between XX/XX/XXXX through XX/XX/XXXX we were constantly sending Ocwen documents, receiving phone calls at a ridiculous rate which went nowhere, and were genuinely worried about losing our home. On XX/XX/XXXX we sent Ocwen a packet called a RMA Workout which began a year and a half of dubious activity from Ocwen, ultimately leading to them foreclosing on our home and leading my wife and I to bankruptcy protection. Below is a timeline that lead to our decision to file bankruptcy ; On XX/XX/XXXX, after communicating with Ocwen since around XX/XX/XXXX about our severe financial problems ( my wife had to leave here job due to medical issues, I had a business that failed to even start due in part my service related injuries and my wifes medical issues ) Ocwen advised us to complete a RMA Workout form, assuring us we met the qualifications for a modification on our home loan to bring us up to date so we could remain making payments. We could no longer make a payment unless it was the entire past due amount which grew month by month for a year and a half until it ballooned up to over {$10000.00}. We were assigned a manager for our case, however we constantly called and harassed by Ocwen call centers in other countries, and our case manager was switched at least twice. Despite being led by our case manager to believe we had submitted all required paperwork, on XX/XX/XXXX, at the request of Ocwen we were told to submit our bank statements and my letter of VA XXXX benefits, which we did. We were told we were now up to date on our paperwork. On XX/XX/XXXX we were told we needed to send in two more bank statements and that section 10 of our RMA Packet was incorrect, so we sent three more documents. From XX/XX/XXXX to XX/XX/XXXX we were in touch with our Ocwen relationship manager around 13 times, each time were either told our paperwork was being reviewed, we had re-sign documents, our paperwork was incomplete, or that due to the time between sending the paperwork and Ocwen reviewing the documents the documents needed to be resent. Despite staying in touch with Ocwen and sending any and all documents as quickly as possible, our house was scheduled to be sold after Ocwen began foreclosure proceedings, despite being assured by our relationship manager that Ocwen would not foreclose on our home. We found out our home was being foreclosed on by keeping up with the online website of houses being foreclosed on. Our only choice was to file for bankruptcy protection, which we did, saving our house from being foreclosed on by the Friday before our house went to auction the following Monday. Had I waited around for whatever notice sent to us about the house being foreclosed on, I do not believe we would have saved the house. I not only stayed in touch with Ocwen during the nightmarish year and a half, I was also in touch with my VA councilor who specialized in this process. He told me Ocwen wasnt updating him or working with him. He assured me I was doing all the right things and to expect Ocwen to come up with a modification plan for mortgage. This never came. Looking back, I had no way to understand the loan modification process. I am a XXXX veteran being re-trained by attending a university. My wife, a XX/XX/XXXX too, and I trusted Ocwen to work with us after the empty reassurance we received from our many relationship managers Ocwen assigned us. My story has more, of course. I wrote this on behalf of not only my wife and I, but for the hundreds, if not thousands of victims of this dishonest, deceitful, and unscrupulous company and its criminal behavior towards its own customers. I have no idea why my loan was sold to Ocwen. Neither my wife nor I signed any paperwork to have them service our mortgage. Nor do we fully understand why they would be involved in our loan modification if they were not a real bank. We send this in hopes it helps your organization fight Ocwen in court. We would love to have our story told in court, and wish you the best of luck in fighting Ocwen. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78414
Submitted Via: Web
Date Sent: 2017-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi I own a home with Ocwen and i have mailed several several Loan Modification documents to Ocwen and no one got back with me. Then about 3 months into it they decided to give me a relationship manager whom according to our discussion was going to get me a loan mod, but he came back to me and stated that he will give me a payment plan and i was advised not to make a payment plan until i heard from him. Well i never heard from him and later i continued to apply for a loan Mod and still nothing from Ocwen, about 2 months ago i got a letter stating that i will be foreclosed and i called Ocwen and at that time was given another Relationship manager who called me on day before XXXX telling me my mortgage has now basically doubled in price for the next one year. They are basically forcing me into a repayment plan that is double the monthly payments. I find this solution during this difficult time of my life to be preditory and unreasonable. I need help and a modification not for it to double and now i am stuck and dont know what to do and where to go. I have lived in this home for the last 14 years, I am a responsible home owner. I WANT to keep my home.
Company Response:
State: TX
Zip: 75070
Submitted Via: Web
Date Sent: 2017-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a house that i lived in with XXXX XXXX XXXX after she passed away along with her son through her will, missed no payments, but after sending in a payment to Ocwen Loan Company, had the payment sent back and was told the house was going into foreclosure because the payments were behind, what they did was funneled two of my payments into escrow and when i sent in another payment, the sent it back, would not accept any payments, and started foreclosure, for several months they would not even talk to us about the account because we were Heirs of the property. We filed Probate, sent in all the appropriate information which they repeatedly told us the did n't receive, even told our Attorney the same several times after she sent the information to them, they added several thousands of dollars to the account in fees, and we still ca n't get any resolve, there is a class action settlement suit filed by The Consumer Financial Protection Bureau Case No. XXXX for these same actions on multiple other accounts. We filed numerous loan modifications which we never got responses to, we have tried everything that we know to do to resolve this issue with no help at all from Ocwen Loan Company.
Company Response:
State: FL
Zip: 32504
Submitted Via: Web
Date Sent: 2017-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: we recently refinanced our home with XXXX XXXX, they contacted Ocwen Loan Servicing for payoff amount and XXXX paid off the mortgage. there was an escrow balance of {$880.00} which Ocwen never returned to us. I contacted Ocwen by phone they stated that the escrow was kept to pay off fees that were not included in the payoff of the mortgage. I then emailed and asked for a detailed statement. I 'm not sure I understand one line of it? " As per the State laws ; in Ohio, foreclosure fees will not be charged and assessed. '' I read it as I wo n't be charged or assessed fees? Ocwen Loan Servicing, LLC ( OCWEN ) would like to take this opportunity to thank you for your recent communication regarding the above referenced loan. We appreciate the time and effort on your part to bring your concern to our attention. Pursuant to your request, we have reviewed the loan and below is our response to the concern raised : Concern # 1 Response You inquired about the balance of {$880.00} in the escrow account, which has been applied toward the fees. We reviewed our records and it was determined that foreclosure fees in the amount of {$1500.00} were not included in the payoff quote. As per the State laws ; in Ohio, foreclosure fees will not be charged and assessed. Therefore, the funds in the amount of {$880.00} from the escrow account have been applied toward the fees and expenses. Below is the description of Foreclosure fees assessed on the loan. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Date Description Amount -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX Foreclosure Fee {$280.00} XX/XX/XXXX Foreclosure Fee {$520.00} XX/XX/XXXX Foreclosure Fee {$310.00} XX/XX/XXXX Foreclosure Fee {$100.00} XX/XX/XXXX Foreclosure Fee {$300.00} XX/XX/XXXX Foreclosure Cost {$42.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Total {$1500.00} Less Paid/Waived {$690.00}
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2017-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am XXXX years old and my wife is XXXX. The mortgage on our former home is in her name. A little less than ten months ago on XX/XX/XXXX, our XXXX-year-old son XXXX XXXX and suddenly in this house. Living there without him and with all the memories of him was like XXXX on earth. ( See hardship letter attached ). We had to get out of there as quickly as possible. Since our property was and is under water- the pay -off quote on our mortgage as of XX/XX/XXXX is {>= $1,000,000} ( document attached ) and the appraised market value of the property as of XX/XX/XXXX is XXXX XXXX ( document attached ) the only ways to free us from the property were and are through a short-sale, a deed in lieu of foreclosure or foreclosure. Neither of us had the strength or the ability to go through the arduous and timeless process necessary to complete a short-sale and an even longer and drawn-out foreclosure process seemed untenable for both us and the lender, so we believed and believe that our only option is and was to pursue a deed in lieu of foreclosure. After my sons XXXX and a two -week grieving period, we began the procedures to apply to the for a deed in lieu and simultaneously to apply to the IRS for a discharge of a tax lien on the property which we knew would be necessary for the deed in lieu. In applying for the deed in lieu we informed the lender that we would cease paying the monthly mortgage since we would soon be transferring the property to the lender and we were planning to move to XXXX to be close to my remaining son and his family. The cessation of these payments was necessary to replace the income lost because I had to wo give up my job and the fact that my wife is no longer XXXX, XXXX and XXXX capable of carrying out her duties and responsibilities in her capacity as a XXXX XXXX XXXX XXXX. At the time the lender seemed quite understanding of this situation and amenable to pursuing the deed in lieu process with us. After some back and forth between us, the lender and the attorney we engaged to help us with the IRS in terms of the discharge of the tax lien on the property, we received a 30-day conditional approval for a deed in lieu offer on XX/XX/XXXX ( document attached ). As we knew, Final approval would be subject to satisfactory completion of the following items : An independent valuation of the property may be completed to determine fair market value of the property. A clear property title ( i.e. no other claims or liens are attached to your property, also known as subordinate liens ). Approval from the investor or mortgage insurer of your loan to proceed with the transaction, if applicable. In XX/XX/XXXX, we submitted to the lender and they accepted a County Assessment of the propertys value and an independent appraisal of the propertys market value as meeting the first condition for a final approval of the deed in lieu offer. On XX/XX/XXXX we received a renewed 30-day conditional approval for a deed in lieu offer from the lender ( document attached ). It was not until XX/XX/XXXX, after providing supplemental information to the IRS, including a second independent property appraisal referenced above, that the Service provided us with a 30- day Conditional Commitment to Discharge the Property from a Federal Tax Lien . Of course, this Discharge is subject to verification that the bank or lender has taken title to the property. At this point, the lender in the form of a relationship manager and various deed in lieu department staff, informed our attorney that our request including a Hardship Letter and the IRS conditional commitment had been forwarded to their underwriter for approval and that it should be processed in a few days. For the next twenty-five days, we and our lawyer had continuous communication with the lender as to the status of our request with no clear explanation as to why it was being held up other than comments from one or two staff members that a deed in lieu would never be approved if there was lien on the property. We continued to explain that in its conditional approval to discharge the lien, the IRS was committing to remove the lien once the lender took possession of the deed. Finally, at the end of XXXX, because we had gotten indication through our lawyer that the lenders approval of the deed in lieu was imminent and because living in the house had become unbearable for us, especially my wife who emotionally at the end of her rope, we cleaned out the house, packed up and drove across country to XXXX. Before we embarked on our trip, I notified the lender that we were vacating the house but would continue paying the electricity temporarily. The lender said they would secure, winterize and make sure the property was insured. Unfortunately, it was not until nine days after we left XXXX XXXX that the lender secured the property. The IRS 30 -day conditional commitment to discharge the lien ran out on XX/XX/XXXX and by the end of the month there was still no approval of a Deed in Lieu from the lender. Our attorney at the time told us that there was nothing more he could do to get the lender to respond and we were forced to hire another attorney. This attorney was successful in getting the IRS to renew their 30-day conditional commitment to discharge the lien on XX/XX/XXXX ( Document Attached ) but unsuccessful in getting the lender to respond or address our situation in any meaningful way. This lack of responsiveness and failure to resolve this matter on the part of the lender has gone on far too long and represents a tremendous and unnecessary additional burden on my wife and I as we continue with my sons loss. The house in XXXX XXXX remains vacant and at risk of storm damage and vandalism especially during the winter months. My wife feels she still has responsibility for the house because her name is on the mortgage and her worrying increases with every day that the lender does take the deed to the property. In our present economic state, we are never going to be able to the mortgage payments much less make up the arrears. We will never contend foreclosure procedures but why should we or the lender endure this lengthy process and continuing expenses when we are willing to turn the property over to the lender immediately. We dont know where else to turn. We need your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2017-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have previously submitted complaints against Ocwen Loan Servicing. My most recent complaint was XXXX, submitted last month. As interest has continued to mount as a result of their poor customer service, I was notified that my payment last month was being held in suspension. When I requested a new copy of the application for loan modification from a representative -who, AGAIN, was not my assigned relationship manager- the document was initially sent to an incorrect E-mail address, causing further delays. When I approached my attorney about the issues I 've had with Ocwen, I was told that I most certainly had valid complaints against the company, however, a lawsuit would cost time and money. Instead, I was advised that Chapter XXXX Bankruptcy would protect my house and allow me to begin paying back the past due amount on the mortgage, which is what I have been trying to do all along, but kept facing roadblocks from Ocwen. These past couple of years dealing with Ocwen have been extremely disheartening and stressful. While filing for Bankruptcy is embarrassing, it has at least provided me with some peace. Why should I have been forced to go this route? Why has n't Ocwen, despite their apologies, been held accountable?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-22
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: OCWEN MUST CONDUCT LOAN REVIEW WITH XXXX AND TO FIND OUT HOW TWO ACCOUNTS WITH THE SAME OCWEN LOAN ACCOUNTS NUMBERS ARE ON XXXX CREDIT PROFILES. DUPLICATED ACCOUNTS ARE MOST LIKELY THE BUREAUS ERRORS. A AUDIT MUST BE CONDUCTED UNDER THE PRIVACY DECLARATION ATTACHED.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A