Date Received: 2017-11-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My home has been illegally foreclosed in Sheriff sale by Ocwen Loan Servicing LLC. Since the XXXX of my husband in XX/XX/XXXX, I have been trying to apply for a loan modification but no one in customer care at Ocwen would help me. Since his passing and because he was the bread winner, I have been in distress and had difficulties paying my mortgage payments. However, not enough to warrant a foreclosure on my home of over 20 years! In XX/XX/XXXX I sent Ocwen {$3000.00} of the {$4600.00} dollars that they stated that I was in arrears. They sent it back to me and would not work out a repayment plan. I was not informed and had no knowledge that the foreclosure process had started on my home. I found out this information from a third party by the name of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, this is the company that I attempted to hire defrauded me out of {$2800.00} because Ocwen refuse to assist me with the reinstatement of my mortgage. Ocwen customer no service and negligence has cost me and my family financial harm and health problems because of this situation. When I call them it takes several hours to finally talk to someone and then find out thats the wrong person to speak with about your issue. It takes weeks and months for them to return phone calls! The Attorney XXXX XXXX XXXX hired by Ocwen never notified me of any foreclosure proceedings on my home and ultimately sold it in XX/XX/XXXX. This is not the first time that Ocwen has illegally foreclosed on our property, it happened in XX/XX/XXXX as well. How can a company that has had so many billions of dollars in lawsuits for the same things be allowed to continue to do business.
Company Response:
State: MI
Zip: 48093
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: i had submit all the doc the bank ask by fax and also by certified mail so when i call today to check onthe status of my loan modification i was told they did n't received in time and something was missing so ask many times what was missing they dindt know i have the name and badge of the person i ve talk to
Company Response:
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I filed Chapter XXXX Bankruptcy. I had a mortgage on a non-owner occupied property which I excluded from the plan as I was trying to sell the property. After months I obtained a buyer and was excited to close on the sale of the home. I had to sell for less than what I owed, but I did not pursue a short sale. My title company had obtained a payoff XX/XX/XXXX where there was a {$400.00} Review of Plan/Notice of Appearance fee for the bankruptcy. The closing was delayed and Ocwen Loan Servicing was very uncooperative in sending a payoff statement to my title company so I could close on the sale nearly causing me to lose my buyer. When the payoff was finally received, they charged me {$400.00} for Review of Plan/Notice of Appearance and added {$450.00} Bankruptcy Fee that was not present on the previous payoff. On top of that, they charged me an additional 23 days of per diem interest on my payoff in Illinois where it is not permitted to require FHA payoffs to be good through the first day of the following month. These fees were not disclosed to me, not provided for in my note or security instrument that I could see. This caused a financial hardship in an already distressing situation when I, as a debtor, could have just surrendered the home in bankruptcy causing the lender significantly more money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60174
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My previous lender sold my mortgage to Ocwen and I have had trouble ever since. The interest rate is so high I am barely able to make payments and have been paying on this loan for years and have not made any progress toward the principle. I was 3 payments behind and attempted to make 2 payments. Ocwen refused to take the payments and demanded {$4100.00} to reinstate the loan, or {$4300.00} to reinstate the loan and pay all or any late fees and charges and this will bring loan current but must be paid prior to XXXX XXXX, XXXX or they will proceed with foreclosure. On XXXX XXXX, XXXX I went to my bank ( XXXX XXXX XXXX XXXX ) and had them wire transfer {$4300.00} to Ocwen. Ocwen would not accept anything except a bank transfer or XXXX XXXX. This transfer also cost me an additional {$25.00}. From this point I was told the loan would be current and my payments were back to normal ( non-loan modification amount ) $ XXXX. I was told that because the loan payments were 3 payments behind, we were no longer eligible to continue with the loan modification program. The representative said they would send me another loan modification package to complete and reapply if I am unable to afford the reinstatement amount in full by XXXX/XXXX/XXXX. Early XXXX I applied for the loan modification program to get a lower payment because I could not afford the monthly payments at that time. The payments were $ XXXX I believe, with the loan modification program. I am not even sure of the exact dates because the approval was given over the phone by an Ocwen representative, which I thought was strange. I was told there would be a balloon payment due at the end of the modification program of {$70000.00}. I know that I was unable to afford that, but I felt like I had no other options at the time and Ocwen was threatening foreclosure at that time. XXXX/XXXX/XXXX I received 2 large packets of papers from the XXXX XXXX Court that say Summons on top, and lots of legal jargon I do not understand. I was told by Ocwen that I had until XXXX/XXXX/XXXX before any foreclosure proceedings began. XXXX/XXXX/XXXX I received 2 copies of another packet from the Court saying XXXX XXXX XXXX. XXXX/XXXX/XXXX I received another letter from the XXXX saying XXXX XXXX XXXX XXXX vs XXXX XXXX XXXX. I believe it is something about a lien on the property for taxes. The taxes were supposed to be changed and added into the escrow. XXXX/XXXX/XXXX Paid regular payment of {$820.00} via online payment. XXXX/XXXX/XXXX I called Ocwen to clarify the Court letter regarding the lien for property taxes. I was told that the taxes were paid and current and to ignore the letter from the Court! I also wanted to clarify that the loan was current including all fees and requested it in writing. The representative said they would not send letters or email confirmation with the information I requested. They also let me know that my next payment was due XXXX XXXX, XXXX and was {$900.00}. I questioned this because it was supposed to be {$820.00}. The escalations manager at that time told me the payment was more to cover the late fees. I said I paid all late fees and charges when I sent the larger amount {$4300.00}. He told me he would do a one time waiver of the late fees, which made me very angry as I paid these fees already. He put me on hold again to look into the larger payment more. He said that the extra money I wired from the bank was applied to the escrow instead of to the late fees. He said I was also accruing late fees while my payments were behind, during the period of which they would not accept any of my payments! I told him this is mismanagement of my funds and I was lied to! I insisted that I wanted this in writing, where my funds went, what they were applied to, all and any late fees, etc. He said he can not do that and he is sorry. I also requested in writing that I am no longer in the loan modification program because of the late payments. The escalations manager told me that I am still in the program and that there is still a balloon payment at the end of the program. I asked him why did the other escalations manager tell me I was no longer in the program, and that was why my payments were higher again, and that there was no longer a balloon payment? He said he could not answer that. XXXX/XXXX/XXXX I received a bill statement from Ocwen stating my minimum payment of {$1000.00} was due XXXX XXXX, XXXX. I called Ocwen again asking why this payment was so high, and that it was supposed to be the normal amount of {$820.00}. I was told that it was because of late fees. I told him that I paid all the late fees when I wired the {$4300.00}. I also explained that the last time I called the manager offered a one-time waiver of late fees, even though I already paid them! He put me on hold again ( they always put me on hold, each call is usually at least 30 min ). When he returned, he explained that Ocwen added late charges. I asked him late fees for what? I explained that I made the XXXX payment on time ( within the 10 days grace period )!!! He put me on hold again, and when he returned he said Ocwen added a home inspection fee. I asked why did they do that, and when did they do that? I requested this all in writing again and he said he can not do that. I also told him that I am still getting urgent letters from attorneys stating that my house was actually foreclosed on, and it was also listed in the local newspaper that it was foreclosed on. I requested a formal letter from Ocwen stating that the house was NOT foreclosed on and was also denied that letter! Each time I have questions or issues I get transferred to another Ocwen representative, which all say different things. The money amounts, late fees, charges, balloon payment, loan modification payments etc. are questionable at best. The fact that the only way of tracking this information if by me taking a representative identification name and number down and take notes of the conversation, is also questionable practices. I am not comfortable with Ocwen telling me to ignore Court documents. I told Ocwen that because of their questionable tactics and practices, I am currently suffering poor credit and am unable to refinance with a real bank! I complained that each time I speak to someone that they each tell me different things and I am honestly not even sure what to believe anymore when it comes to what they are doing with my money, how much my payments really are, and not even sure about this loan modification program. I feel that I need legal representation for this matter and am currently unable to afford it and feel like I am left with no other options but to continue to do whatever Ocwen tells me to do in order to keep my house. The years of stress from numerous automated phone calls each day for late payments, the always-changing stories from each representative, the lack of options and feeling like I had no other choice but to do a loan modification, the crazy high interest rate, these are some of the reasons I feel this company operates illegally and I am the victim of a scam!
Company Response:
State: OH
Zip: 444XX
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have three mortgages that are now being serviced by XXXX. The original lender was a different lender. The terms of our loan is such that the interest rate far exceed what was standard at the time. We are paying nearly 12 % on one of them and almost 10 % on the other two. They were both primary residences at the time they were purchased and we were not told that the loans carried adjustable rate mortgages. The mortgage documents were never explained to us at all, nor were we given options. We were not told that the mortgages were adjustable. No part of this transaction was professional nor was it in line with the loan terms of the time. We are unable to refinance due to being self employed and they are now rental properties. Both homes are extremely upside down and we are not able refinace or alter the terms of the loan. The loans were structured in what can only be described as predatory lending. XXXX is the servicer and has even for years. We have tried to work with them and we do n't want to go through the many months needed for loan modification. We would like them to adjust the interest rate to something that is more in line with what the market was doing at the time.
Company Response:
State: CO
Zip: 80304
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: made payment. Ocwen is saying. I was late. payment got to them by XX/XX/2017. now they want me to pay a late fee. I dont think this is right
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX XXXX, my wife XXXX XXXX. At the time of her XXXX, I satisfied my mortgage loan of {$120000.00} with XXXX XXXX XXXX ( see attached payoff statement ). At the time I was preoccupied with the XXXX, XXXX XXXX, etc. It was not until a few months ago that I rediscovered the life insurance policy that my wife and I had with XXXX XXXX XXXX / XXXX XXXX XXXX. XXXX ( XXXX ) ( see attached " Approved '' letter from XXXX XXXX ). I contacted ( XXXX ) approx. XX/XX/XXXX regarding the policy. They had confirmed that the monthly premium of {$58.00} was being paid by GMAC out go escrow through my mortgage payment ( see attached policy cover letter ). They then informed me that GMAC had stopped making Payments XX/XX/XXXX. After questioning XXXX/XXXX as to why GMAC would stop making payments, I was told that GMAC could have changed insurance companies. After making attempts to call GMAC I have discovered they are no longer in the mortgage business ...
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My ex husband, XXXX XXXX forged my name on a loan modification in XX/XX/XXXX for the property that he was awarded in our divorce. I contacted OCWEN individually and thru CFPB ( Case # XXXX ) in XX/XX/XXXX, explaining the forgery. They did nothing but disregard my complaint saying that the signatures " look consistant ''. I submitted a police report to the XXXX XXXX Sheriff 's Department ( XXXX XXXX, CA - Report # XXXX ) of the forgery in XX/XX/XXXX. XXXX XXXX admitted to the sheriffs department that he forged ( 3 ) signatures on the modification. XXXX XXXX also admitted to the forgery in a court declaration. The XXXX XXXX District Attorney 's office has filed criminal charges against XXXX XXXX and they are currently in the pre-trial stage ( DA Case # XXXX ). OCWEN is now offering to re-modify the loan again probably at the request of XXXX XXXX. I DO NOT CONSENT TO A MODIFICATION WITH MY NAME ON IT. In our divorce decree, XXXX XXXX is required to REFINANCE the property ; therefore removing my name from the loan. XXXX XXXX is a Sergeant for the XXXX XXXX XXXX XXXX XXXX Department, he committed fraud and should not be allowed to remodify the loan. OCWEN should not allow this modification or offer it based on the fraud that was committed.
Company Response:
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX My OCWEN acct number is XXXX & XXXX This house I purchased XX/XX/XXXX when I was not making money but I was approved to buy a house and without any down payment or cost fee I was sold a house that also was structural damaged has foundation problems at that time as a buyer I was not protected by the law it wasnt require to bring and engineer or an inspector to approved the loan base in the condition of the house. Now that Im in the other side I want to sell it and now there is more protections for the buyers. I need help Im begging for help and I really hope I can get some help. For more then 12 yeas I have paying 2 mortgages one with 10% and the other one almost 8% I need you to help me to put it only in one loan and make it affordable to pay the mortgage we are a low income family trying to make it. Now with my wife ill Im the only income. Help us please I beg you. I really want to avoid foreclosure and ocwen doesnt work with us. Sent from my XXXX Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, CFPB wrote: CFPB Header Your complaint has been sent to the company. XX/XX/XXXX Hello, Thank you for your complaint XXXX about OCWEN. We've sent your complaint to the company for their response. We will let you know when the company responds. The response should include the steps they took, or will take, in response to your complaint. You should receive a status update within the next 15 days. The complaint process involves 6 steps. Step 1 is complaint submitted. Step 2 is review and route. Step 3 is company review and response. Step 4 is complaint closed and published. Step 5 is consumer reviews response. Step 6 is analyze and report. Step 2: Review and Route is currently selected. Summary of your complaint Complaint number: XXXX Date submitted to CFPB: XX/XX/XXXX Date sent to company: XX/XX/XXXX Product: Mortgage Issue: Struggling to pay mortgage What happens next? Here's what will happen during the next 15 to 60 days: The company has 15 days to respond and up to 60 days to provide a final response. You can keep up to date by logging in to your Consumer Portal at https://portal.consumerfinance.gov/consumer or calling us at (XXXX) XXXX. Thank you, Consumer Financial Protection Bureau consumerfinance.gov (XXXX) XXXX XXXX XXXX More about our complaint process: consumerfinance.gov/complaint/ or call (XXXX) XXXX For legal assistance visit the Legal Services Corporation website: lsc.gov Additional financial information and resources: consumerfinance.gov
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A modification was completed on the first and second mortgages on my property in XX/XX/XXXX. My theory is that when servicing of my loan occurred in XX/XX/XXXX/XX/XX/XXXX, my new terms were not applied and my payments were not reduced. The previous servicer was XXXX XXXX, Attn : Mod-Imaging - CA XXXX, XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I also filed for bankrutpcy around that same time. Every time I tried to speak to someone I would be told that I was calling the wrong place. I do n't speak English fluently and these banks are taking advantage of this. In XX/XX/XXXX, I sent in another mortgage assistance application to Ocwen and they called me to tell me they received my application but that they only do refinancing and that I sent it to the wrong place. Please assist me in getting the assistance to keep my home.
Company Response:
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2017-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A