Date Received: 2018-05-04
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Ocwen did not provide full disclosure until after I called it to their attention. An Ocwen employee had the decency after I insisted to provide in an informal manner financial information that should have been disclosed to me from day one. I have provided that document to the CFPB and Ocwen. I was asked how did I know that? Also the person attempted to explain that once the loan process was completed the monies were forgiven? Initially only the payment amount was disclosed. I insisted on all financial information Im accustomed to receiving. Then and only then did Ocwen put it in writing like nothing had occurred. Im sure if their files are examined, which I will see that they are, this is a normal practice and has been done with other customers. Ocwen is now retaliating by transferring my loan in the estate of my deceased daughter to another lender without correcting their error. My good faith effort to make timely payments is the only control I had or have over this entire loan process. I can not address the lender Ocwen dumped on because that lender did not create this problem, cant correct this problem and does not know what has taken place. I will continue to send my payments to Ocwen until they correct this situation or it is corrected by an outside source. I have no control over how Ocwen conducts business. I cant control when and if Ocwen sends me documents. In this case the documents were not handled properly initially nor finally. I made all payments as I had agreed. Which is the only thing I had control over ( the payments ). I performed Ocwen did not. Once I finally received the final documents ( not received in time for me to execute and return by XX/XX/2017 ) I completed and had motorized and returned the documents. Ocwen has acknowledged receiving the documents, but Ocwen is saying the document is late. This is Ocwen fault. The initial documents were late? Ocwen did not get the initial loan paperwork to me in time for the XX/XX/2017 Payment. They owned up to their mistake. because they provided my information to an unauthorized source. The only reason they are not owning up now is because they are retaliating. They did the exact same thing initially, why did they not lie and stand firm at that time? The final paperwork was not sent until I continually requested the final paperwork. I was still receiving during the entire loan process and after payments were made, request, several request for information to provide information that I was the executor of my deceased daughters estate. Why would I make payments, timely payments? When I was continually requesting the final documents, I was receiving every document they have except the one document needed to finalize the loan. I received several new loan packages, letters for request of executirship. I even received original documents ment for me that were sent to others. Others who forwarded those documents to me after deadlines had passed. That is how I knew to contact Ocwen and that the loan process had been completed. It was evident by what and when I was receiving there was a grave communication problem within the organization. Now their only recourse is to place blame for their mistakes and errors on me passing their problem to others Its not the fact that they transferred the loan, but the status and how they transferred the loan. If Ocwen knew they were transferring the loan, why did Ocwen not fix their problem? What difference did it make to transfer the loan in good standing as it should have been? What were and are they trying to hide? Ocwen is known as the most blatant servicer for loan servicing errors in the servicing industry. They need to own up to this mistake and fix it. My calls to XXXX XXXX were to talk to XXXX XXXX. When employees cant get things right its up to the CEO and President to step in and fix it. Thats what needs to happen.
Company Response:
State: MO
Zip: 63146
Submitted Via: Web
Date Sent: 2018-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: When I was XXXXyrs old my mom had me cosign a mortgage with her in XXXX. Years later she defaulted on her payments because she went on XXXX. In the process she was trying to get the loan modified, I put a quit claim deed on the house because I never lived in it as I was advised to do so by the company ( I live in XXXX ). While the modification was getting approved Ocwen told her not to make the payments. I never signed modification, I never in my life made payments, the company will not speak to me being that I am not on the modification yet they have and are reporting Me to the credit bureaus and have ruined my chances of many loans including a VA Loan with my husband. I have hired several companies to help fix the issue, but they haven't had any luck. The modification strictly states that only my mother is listed as owner/responsible party. They need to remove the account from my credit or remove the late payments completely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32003
Submitted Via: Web
Date Sent: 2018-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Approximate two and a half to three years ago we inadvertently submitted a mortgage payment late ; I believe it was XX/XX/2015. We were never notified that this payment was late. In fact, we didn't know until our homeowner 's insurance was canceled because OCWEN Loan servicing never released the escrow payment to them. This wasn't until almost a year later. So, in that time we had no homeowners insurance on our home, nor did we know that there had been a late payment. Every time we talked to someone it was a different person and we could never get a straight answer. We were put in touch with a " relationship manager '' who we could never reach because we had to have an appointment and we never could seem to connect with them. Eventually we contacted someone from the North Carolina Foreclosure Prevention Fund and they started the process of assisting us with a loan modification. That was six months ago. For the last six months we have been getting the run around. Every time we get someone on the phone with OCWEN they have no idea what is going on and will not put us in touch with the proper party. Every time we try to get in touch with our " Relationship Manager '' they are not available or they tell us they are working on it. We have submitted numerous documents, jumped through every hoop and just yesterday they told us that because it has taken so long, we now have to redo section 4 of their paperwork, meanwhile for the last 3 years my credit score has been dropping and there is no end in sight. I have submitted everything they asked for and still it is not enough. Four times in the last several weeks I have had to get letters and printouts from my job about my salary and each time they ask for another piece of information that can simply be gleaned from the information already provided. We feel this is a deliberate attempt on their part. Again, because of their foot dragging the paperwork has expired and we have to start all over again. We really need this to be done. It is putting a huge burden on my marriage and we are in financial limbo because we can not even begin to repair our credit until this is done. We would also very much like to have them drop the PMI because they are going by the original appraised value of the home from 10 years ago. A truer picture of our home 's value would put us far beyond 20 % equity. Please help us end this nightmare that we entered through no real fault of our own. We desperately want this to end so we can refinance and get away from this horrible company. We are also filing a complaint with HUD and possibly the Attorney General.
Company Response:
State: NC
Zip: 28658
Submitted Via: Web
Date Sent: 2018-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My ex-husband and I bought our home in XXXX and opted for a XX/XX/XXXX mortgage with XXXX and XXXX respectively. The larger mortgage was sold to XXXX and then to Ocwen. We have subsequently divorced, and because I had been paying for the mortgage since the initiation of the loan, the deed was put into my name but both out names remained on the loan in order to avoid unnecessary closing/refinancing costs. Unfortunately, he filed for bankruptcy in XX/XX/XXXX and I lost the ability to track my account online. I called Ocwen several times in order to remedy this and was told that I could not be listed as the primary borrower and that because it was in bankruptcy I could not access the account online and could not receive statements as that would be perceived as an attempt to collect a debt. As the years passed, I paid {$950.00} ( slightly above the minimum payment monthly and on time. The entire time, the loan was paid from my account. To date, I have not received any phone call or written documentation that there was any concern with the mortgage. In XX/XX/XXXX I had to leave my job due to health reasons, and have continued to pay the mortgage, but did miss three payments ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ), but that am currently paying on time. About a week ago, my ex-husband received a " Motion for Relief of Bankruptcy '' stating the mortgage was behind 7 months and in the amount of {$5700.00}. I was shocked and because I had no online access, I called Ocwen and after being on the phone with them for about 2 hours, I was shocked to hear what was happening with my account. During this phone call, on XX/XX/XXXX, I spoke with XXXX ( # XXXX ) and XXXX, an escalation manager, ( # XXXX ). I let he know that I had not received any notification of concern and that if my ex-husband and I were not on good terms, I would have had no idea that there was as a very big an issue with the loan. She let me know that the account was actually listed as {$7100.00} behind and that the reason that I couldn't access the account information online was that the account number for the loan changed when my husband filed for bankruptcy. She helped me register the new loan number and reviewed the history of the loan. Apparently in XX/XX/XXXX, the monthly payment went to {$960.00} ( about {$18.00} more than I was sending each month ) and the payment was sent to a suspense account and the loan was deemed delinquent. I received no notice of this. In XX/XX/XXXX the loan rose to XXXX each month, in XX/XX/XXXX, the loan rose to {$980.00}, and in XX/XX/XXXX, the loan rose again to {$1000.00}. Again, in these three years, I received NO notification that there was a concern with the loan, received no phone calls or written statements, and was blocked access to the account information online. Each month, I sent the {$950.00}, and each month is was marked delinquent as it was not the full contractual amount. I asked XXXX ( # XXXX ) what my options were. She said in order for the motion to be removed, I would need to pay the full {$7100.00}. I reminded her that I was never notified about the issue, that that was a very large amount for a single mother of XXXX on a XXXX salary to come up with on such short notice. She said that because my ex-husband was under bankruptcy protection, the bank would not remove the motion and allow the {$7100.00} to be distributed over a few months period and added to the contractual amount. I asked if my ex-husband 's name was removed, if I could renegotiate a payment for the amount in arrears and she said the only way to have my ex-husband 's name removed from the account and she said I could refinance the loan, or apply for a " formal assumption '' both had closing costs involved which would only add to the cost of the loan. She said that if the court approved the relief of bankruptcy that Ocwen filed on XX/XX/XXXX, that the account would be sent to " reinforcement '' and I would have to pay the {$7100.00} due or risk the company moving forward on foreclosure. Since Ocwen has a terrible reputation for unfair lending practices, mismanagement of escrow accounts and has settled class action suits in at least 10 states, I asked for a transcript or recording of our conversation. She said that those were only available through the research department and usually with a subpoena. She did give me the case number ( Case # XXXX ). If I had been sent even one notice between XX/XX/XXXX and present, I would have been easily able to adjust the amount I was sending each month, rather than racking up this HUGE payment and having my account marked as 7 months delinquent.
Company Response:
State: MA
Zip: 01420
Submitted Via: Web
Date Sent: 2018-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I purchase this property thirty-four and half years ago. In XX/XX/XXXX I refinance for {$200000.00} we had the finance crisis in XX/XX/XXXX and I got behind with my mortgage payment. I working with an organization for a loan modification under the HAMP program. In XX/XX/XXXX I was approve and there was a deferred payment of {$190000.00}. I have learn that this amount had a lot of fees that should not have been included in the deferred amount. The loan is with Ocwen Servicing LLC loan number # XXXX the property is located at XXXX XXXX XXXX XXXX Ma XXXX.
Company Response:
State: MA
Zip: 02124
Submitted Via: Web
Date Sent: 2018-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am having trouble locating a release of a mortgage I refinanced out of that was previously through GMAC mortgage on XX/XX/XXXX. I've contacted the servicer that I recall was servicing the loan, OCWEN, which was unable to help us. They claim that they took on servicing in XXXX and had no records prior to that. GMAC mortgage went out of business or sold to various other parties after the refinance. We are unable to locate any party who is responsible for maintaining GMAC records closed prior to going out of business. We have contacted XXXX XXXX on advice of title insurer which believed that XXXX ( now XXXX XXXX ) took over many of the loans by GMAC. We had to take out a personal undertaking with XXXX XXXX XXXX XXXX as a result of our inability to obtain the release. We are seeking assistance from the CFPB to assist in contacting OCWEN and other servicers to find who to contact for the release so we can discharge our potential future liability on the release.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2018-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I had a mortgage with Ocwen Loan which was closed 10 years ago in XX/XX/XXXX. XX/XX/XXXX... I see they added derogatory information on my report stating that I have been paying a 30-day late on my mortgage every month beginning XX/XX/XXXX until XX/XX/XXXX. This is incorrect as the mortgage was closed in XXXX. When I called Ocwen to get this settled, closed and removed, the person on the phone, said, They were only trying to regain their losses. This account should not be appearing on my credit reports. The last date of Activity on my account with Ocwen was in XXXX.
Company Response:
State: CA
Zip: 92108
Submitted Via: Web
Date Sent: 2018-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My HELOC was apparently sold by GMAC to OCWEN. A lien placed on my property and I and the title company that is working with my request for refinancing can not locate anyone to make payments to or otherwise clear the lien. Moreover I was told the true name of that lien holder was XXXX. This all occurred inXX/XX/XXXX-XX/XX/XXXX.
Company Response:
State: CA
Zip: 90601
Submitted Via: Web
Date Sent: 2018-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: OCWEN Loan Servicing regularly diverts one of our monthly payment each year aroundXX/XX/XXXXXX/XX/XXXX /XX/XX/XXXX, towards our Loan Principal and then levies late fees and foreclosure warnings. Although the payments are separated by a month approximately, they pretend that we have made more than one payment in a month, for example a payment made on XX/XX/XXXX and XX/XX/XXXX and then divert one payment towards the loan principal of our loan and then claim that we did not make that month 's payment and charge almost $ 100/- each month. After two months they send you a foreclosure notice. And once you follow up, they reverse the payment, but do not give back your late payment penalty. This way they get to keep {$100.00} to {$200.00} dollars from the customers towards " Late Payment penalty '', while pretending to not received a monthly payment or received an " EARLY '' payment.
Company Response:
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2018-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ocwen has been reporting my mortgage late in error. Disputes were submitted through the credit bureau 's for correction of payment histroy. XXXX updated payment history for myself correctly, however, Ocwen is still reporting erroneous late payments to my XXXX report and also on my wife 's XXXX and XXXX credit reports.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A