Date Received: 2018-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Parents died left the property behind for me the son and the grandkids. Parents had asset protection which protected us from having to probate. Funds that were available three this insurance was given to Ocwen. I was then instructed to provide proof of homeowners insurance, due some maintenance to the front tree. I completed the loan paperwork and never received documents explaining I was denied and for what reason. Then I had a lady come to the property telling me she bought the property and if we would accept money to get out as soon as possible. I contacted Ocwen and was told that they sent documents to this address and couldnt tell me if they addressed them to me or to my deceased parents. I was basically told I couldnt do anything but get out because the property has already been sold. I want to file a complaint towards Ocwen for the illegal approach they used to take the property that my parents worked hard for and if theres anything I could do to keep my property or get compensated for all my loss. Please.
Company Response:
State: CA
Zip: 95687
Submitted Via: Web
Date Sent: 2018-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This complaint is in regards to the offer of a trial modification. Payments of {$1300.00} for 3 months starting XX/XX/XXXX through XX/XX/XXXX. I can not afford to pay this. On XX/XX/XXXX, I spoke with XXXX of the Relationship Manager Department. ID XXXX. The payment of {$1300.00} is unreasonable. I need a payment between the 25 % - 31 % range of {$750.00} to {$800.00} per month. This Streamline Modification does not work for me. XXXX XXXX XXXX, Relationship Manager called me on XX/XX/XXXX regarding the Modification Agreement. XXXX XXXX stated that the Interest Rate would remain the same at 4.125 %. The arrears would be put on the end of the loan, and there would be a balloon payment at the end. I explained to XXXX XXXX, that I could not afford this payment. XXXX XXXX also proposed a Down Payment of {$2600.00} then payments of {$1800.00} per month for 12 months to repay the arrears. This is totally unreasonable. I can not afford this Repayment Plan as proposed by Ocwen/XXXX XXXXXXXX XXXX. I spoke with XXXX XXXX of NACA, who is an advocate on my behalf with Ocwen. XXXX XXXX did not appear to see my stress with these proposals which were made by Ocwen and Representative XXXX XXXX. XXXX XXXXXXXX, Supervisor at NACA will visit with Ocwen on XX/XX/XXXX and will present my proposal to Ocwen. XXXX XXXXXXXX did not give advice that is helpful to me as my advocate. XXXX XXXX said she would call me after she speaks with Ocwen on my behalf. I need help from CFPB to assist me to keep my home, and assist me in getting a good interest fixed rate or leave the interest rate the same and lower the principle, and reduce my payments for the duration of the loan to {$750.00} per month Fixed. I have requested the name and address of the Investor/Investors who hold the loan, and have been denied this information. I am updating this request as of today 's date. Please send me the Investor/Investors address, name, telephone number who holds the mortgage for the captioned property. This is my second complaint filed against Ocwen Loan Servicing, LLC and the Investor/Investors who hold the mortgage.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I filed a prior complaint with this mortgage company. Complaint # XXXX. And they did not address the issues that I specifically asked to be addressed. I know that the decree was not sufficient to remove me from the debt that is why I attended several of the foreclosure mediations as stated in my complaint. And filed to have me removed from the foreclosure matter. At which time I was removed by the Judge and their own attorneys office. None of which is stated in the letter they filed as their final findings even though a letter from their own attorneys office was provided to them stating I was withdrawn from the foreclosure and I was not a party to it and had no liability. None of this is in their final letter. Furthermore my credit report shows that they are showing that I am still late on a mortgage that no longer exists which is ruining my credit further. How can you say a person is 120 days late on a mortgage that was foreclosed on 2 years ago? You are ruining my credit. I was not a party to the foreclosure therefore the word " foreclosure '' should not be on my credit report and furthermore you should stop marking me late on a mortgage that no longer exists. This is absolutely insane and needs to stop. I want this cleared up immediately.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX, I sent Ocwen an email correspondence regarding the inaccuracies and false information that has affected my credit report and caused years of harm. I received a response from them dated XX/XX/XXXX, that was full of dishonest and dismissive answers. I provided Ocwens Ombudsman office with a copy of a letter from their office dated, XX/XX/XXXX, that supports I contacted Ocwen about my concerns with my XX/XX/XXXX payment being reported 30 days late. The letter states Please note that any payment received towards the loan is credited within twenty-four ( 24 ) business hours from its receipt and in good faith that there will be sufficient funds in your bank account. However, Ocwen failed to recognize this in their XX/XX/XXXX response, because they received my payment on XX/XX/XXXX, and didnt apply it until XX/XX/XXXX, after I was told to put a stop payment on it. Ocwen refuses to acknowledge that they told me to put a stop payment on this payment. However, Ocwen has continuously violated their twenty-four hour policy, and offered no justification for applying my payment eleven days after it was received. Ocwen continues to alter their records to support their erroneous responses. Ocwen was provided with copies of my credit reports that show they are reporting my XX/XX/XXXX modification to the credit bureaus as Paying under a partial payment agreement. On XX/XX/XXXX, I emailed Ocwen a copy of their Mortgage Assistance FAQs. I pointed out that under the section ( Will my credit score be affected by either my late payments or the default status of my loan? ) it states We are required to report factual information to the credit reporting agencies. The delinquency status of your loan will be reported to credit reporting agencies as well as your entry into a Repayment Plan, Forebearance Plan, or Trial Period Plan in accordance with the requirements of the Fair Credit Reporting Act and the XXXX XXXX XXXX XXXX requirements. After completion of any modification, we will report your loan as modified. Ocwens XX/XX/XXXX, response refuses to update their inaccurate information to reflect as modified, and violates the FCRA, Consumer Data Industry Association requirements, and their own policy. Ocwen pulled two hard inquires on my credit report dated XX/XX/XXXX and XX/XX/XXXX. However, I told them that there was no justification for the two inquires, because Ocwen sent me denial letters dated XX/XX/XXXX and XX/XX/XXXX, that stated The owner of your loan allows only one modification every 12 months. In their response dated XX/XX/XXXX, they attached two ( 2 ) XX/XX/XXXX Acknowledgement Agreements and stated Point number three on these form provides the authorization to us to obtain a credit report in connection with the review for modification options. There was no need for Ocwen to pull two ( 2 ) different inquiries, because my XX/XX/XXXXapplications could not be reviewed due to the owners 12 month policy, and the hard inquiry dates dont coincide with their denial letter dates. These two ( 2 ) inquires remain on my credit report, and has negatively affected it. Ocwen reported my XX/XX/XXXX mortgage payment as 30 days late. I disputed this with the credit bureau on XX/XX/XXXX and recently on XX/XX/XXXX. In their XX/XX/XXXX response, they stated Account records indicate the XX/XX/XXXX payment was received outside of the month due, and therefore, the reporting of a 30 day late payment for this month was valid. Despite their payment history report showing my payment was paid on XX/XX/XXXX, Ocwen didnt thoroughly research my XX/XX/XXXX dispute, and left this inaccurate information to negatively affect my credit report for five ( 5 ) years. However, on XX/XX/XXXX, Ocwen did update my credit report to reflect this payment as no data. Ocwen claimed they suppressed the payments I made during the last four ( 4 ) years from XXXX XX/XX/XXXX, due to the disputes I had with their office regarding their ongoing poor servicing. They state in their XX/XX/XXXX, response Under the Fair Credit Reporting Act ( FCRA ) guidelines there are provisions for agencies to suppress or not report credit while an account is in dispute with that agency. We follow this provision and suppress credit on accounts in active dispute with us until the dispute is resolved. Ocwen violated this provision under the FCRA guidelines by failing to update the no data mortgage payments in a timely manner. However, they did recently update my credit bureau payment history from no data to reflect as paid ok on XX/XX/XXXX.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen Mortgage is requesting that I sign a Mortgage Amendment in order to make a payment on the website. I have a choice as to whether I want to receive a paper statement. I choose to receive a paper statement and do not feel I need to sign a Mortgage Amendment in order to make a payment online. Any type of legal document such as this should be mailed and not placed on the payment site in a small box ( see attachment ). I feel that Ocwen is acting in an illegal capacity. You basically need to get a lawyer to discovery the underlying lies that this Mortgage Amendment is covering up and what it really means if you sign it.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2018-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A major medical crisis took place in XX/XX/XXXX for borrower, which caused original delinquency. Then co-borrower lost job due XXXX in XX/XX/XXXX. Borrowers tried to bring the loan current despite a reduction of income and extensive medical debt. Borrowers continued on this course until delinquency hit foreclosure status. At that time borrowers were referred to make contact with a HUD Certified Housing Counseling Agency. Borrowers began to work with XXXX of XXXX ( A division of The Partnership for Families Children and Adults ) in XX/XX/XXXX. Time line is as follows : 1. Borrower response package was submitted XX/XX/XXXX thru Hope Loan Portal 2. Deemed complete by Ocwen XX/XX/XXXX. 3. Submitted to Underwriting XXXX XXXX 4. Approved for Trail Payment Plan for streamline modification XX/XX/XXXX 5. Trial Payment Plan began XX/XX/XXXX 6. Trial PP should have ended XX/XX/XXXX 7. Status request sent to Ocwen XX/XX/XXXX to check on finalization of mod 8. Status request again sent to Ocwen XX/XX/XXXX 9. Response from Hope Loan Portal Specialist XXXX XXXX of Ocwen Mortgage on XX/XX/XXXX. Response stated *technology issue with Ocwen as the reason the modification had not been finalized or made permanent. 10. Escalated the case thru Hope Loan Portal, direct contact with Ocwen via escalation email and fax on XX/XX/XXXX 11. Final approval granted XX/XX/XXXX with final approval going to attorney XXXX XXXX 's office. Borrowers made 10 trial payments through the trial payment plan. While in the TPP the borrowers were forced into a Chapter XXXX bankruptcy for self employed business debt XX/XX/XXXX. **Please note that communication with Ocwen continued through the Hope Loan Portal and via telephone AFTER the consumer filed. Because the borrowers were in an active bankruptcy when the final loan modification documents were approved they were sent to the borrowers attorney XXXX XXXX, even though the borrowers had not included the mortgage in the business bankruptcy. This delay in documents and late post mark of documents cause the finalization to fail. Appeal being made based on timeline asking for final loan modification to be honored. Borrower was only given 14 days to return documents after final approval. Borrower was not given even 30 days. Borrower made 10 trial payment while waiting on Ocwen to finalize the modification - Ocwen had 310 days in which they did not process the streamline modification, yet only gave the borrower 14 days to respond. We asking for assistance with escalating to the correct team or unit to OVER TURN or OVER RULE the denial of the final modification based on the timeline.
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen scheduled Foreclosure Sale without providing a Recent Loss Mitigation Package. There are discrepancies is the Amount Owed on my Mortgage. Ocwen would not provide proof of Servicing Rights. No Proof of Transfer. No Proof of Amount Transferred. XXXX XXXX was used and there are discrepancies. Ocwen has Robo Signed our documents. I have been given another 30 year loan when i.didnt ask for One. OCWEN has not addressed these Issues. I am in XXXX XXXX and XXXX XXXX. This has caused me additional XXXX and hardship.
Company Response:
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am trying to resolve the matter of delinquent payments on my mortgage with Ocwen Loan Servicing. I had some major health issues and fell behind on my loan. I am now healthy and back at work, and have had a tenant move into my home in order to generate more money that can be dedicated to go to the monthly mortgage payment. The problem is that Ocwen refuses to open a review of my current financial circumstances and is demanding that I reinstate the full past due amount including the late fees and legal fees they have added. I can't get an assigned account manager to work with me and feel that Ocwen is denying me access to programs that should be made available to me. I have owned my home for over 50 years and do not want to lose it. This is an avoidable foreclosure, I have the means to make a fair payment. This home has been in my family since XX/XX/XXXX. We refinanced the loan in XX/XX/XXXX and had no issues with our monthly payment. We began having problems in XX/XX/XXXXwhen a wall in our backyard collapsed. There was a major question over who was responsible for the wall repair. We tried to work it out with our neighbor and the city but it turned into a big issue. We ended up getting fined {$6000.00} and were in and out of court dealing with the city inspector 's. We ended up having to pay {$12000.00} in order to rebuild the wall and this caused some financial problems for us. We fell behind on the loan and tried to get Ocwen to work with us at that time. However, we could not make any progress. Luckily we had some resources and we paid Ocwen a lump sum amount of {$14000.00} in past due payments in order to get back into good standing. We kept up with our payment until a little over a year ago when I had some health issues and was not able to work. We thought it would be easy to get caught up on our loan and reached out to their agents to see if we could be considered for a modification or a repayment plan or some type of compromise. The agents at Ocwen refused to allow us to even be considered for any of these programs and we were told the only option was a full reinstatement of the late payments and late fees. I am certain there are programs we qualify for and am puzzled and angry about the way Ocwen has handled our request for assistance. Our financial circumstances have dramatically improved. I am still working part time shifts as a XXXX and also receive SSI while my husband was receiving a pension. We sent all of this information in to Ocwen but they dragged their feet, and now, Unfortunately, my husband just passed away. In order to dedicate more money to our mortgage payment we now have a tenant paying rent to us in our home and my cousin is living here and contributing as well. We have more than enough income to afford a fair payment, but the issue is that Ocwen won't give me the time of day.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have attempted to refinance our home mortgage for 4 years. Disputes with Ocwen have led to major credit rating misrepresentations. We have not been successful in refinancing. Ocwen offers a loan modification program. As our only alternative, ( WE ARE TRAPPED ), we applied for a modification and it was approved. The modification reduced our monthly payments by approximately {$2500.00} to {$1600.00} per month. The agreement was signed on XX/XX/XXXX and a payment due of {$1600.00} by XX/XX/XXXX. The payment was sent by certified check on XX/XX/XXXX. We received XXXX 's & XXXX 's statements for {$1600.00} ( El ) ( E2 ). Using bank auto-pay, checks for the proper amount were direct wired to Ocwen for both months. By XX/XX/XXXX, Ocwen 's statement was in-correct and indicated we were behind in payment. Their statement is not correct. We have been current on every payment. In-accurate accounting and extreme lag time built into Ocwens communication systems has created 4 similar disputes over the last 10 years. This is the most current dispute. I am documenting the other 3 disputes for publication within 60 days.
Company Response:
State: KS
Zip: 66216
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dear Sir or Madam : The servicer for our mortgage, Ocwen Loan Servicing, LLC raised our mortgage payment {$230.00} a month beginning XX/XX/XXXX. I called Ocwen at the beginning of the month and asked why. The representative said our property taxes went up ; however, our property taxes have not increased {$230.00} a month. We have owned our home in XXXX XXXX county since XX/XX/XXXX. We paid {$680000.00} for the home. Our annual taxes are {$9900.00} and Ocwen has increased our escrow fees from {$790.00} to {$1000.00}, which does not add up. Paying {$1000.00} a month for property taxes equals {$12000.00} for property taxes for the year. According to the escrow papers sent to us by Ocwen, we have a projected cushion of {$1500.00}, yet Ocwen wants us to pay {$2900.00} or {$230.00} a month this year to our escrow account. We need a clear explanation for these charges. When I call Ocwen, the representatives can not explain this increase so it makes sense.
Company Response:
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A