Date Received: 2018-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX I took out a mortgage with XXXX XXXX Mortgage XXXX XXXX XXXX for the amount of {$350000.00}. I defaulted on my mortgage payments because I could not keep up with the increasing mortgage payments. On XX/XX/XXXX there was an assignment of mortgage filed with the XXXX XXXX XXXX 's office. The assignment of mortgage assigned the mortgage from XXXX Mortgage XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX started a foreclosure action against me in the amount {$310000.00}, which is about {$400000.00} from the original mortgage 6 years earlier, when I had paid over {>= $1,000,000}. How is that possible? I also never received mortgage statements from XXXX Bank XXXX, instead I have been receiving mortgage statements from XXXX. I would like the opportunity to reach a settlement with the bank without my house being sold at an auction.
Company Response:
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2018-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I borrowed {$62000.00} in XXXX my mortgage company is Ocwen. I sold the condo XX/XX/XXXX. I just received the final payment for {$65.00} taxes, I don't even know? I borrowed {$62000.00} and just paid the loan off of {$58000.00}. I made the payment of {$440.00} for 13 years and 10 months. I feel XXXX financially. Please help me if you can. Financially XXXX. Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23061
Submitted Via: Web
Date Sent: 2018-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Due to major cutbacks at my husband 's job, we inquired about a modification from our loan company and our deadline was XX/XX/XXXX. I got all the necessary paperwork and faxed the packet XX/XX/XXXX. I completed a prior modification in XX/XX/XXXX and had no issues at all and we were granted a lower payment. This time around was totally different. The loan company told me to give them 7 days to review the packet ... so XX/XX/XXXX I started calling to see if they accepted the packet. I needed additional information so I faxed it over waited 3 days and called. They had excuse after excuse ... they told me my 1 and my 2 were too close together for my zipcode. So I sent it again. Then they said the tax forms was missing a signature. I sent that 4 different time. Turns out they were requesting wrong year tax return. My relationship manager was never available I kept getting people who had no idea what they were talking about. We went back and forth until XX/XX/XXXX when they finally accepted the packet. When I received the final copy, we were supposed to review it and sign it. Still after 5 months they somehow got our income wrong so we didn't sign it and I called our relationship manager he told me to resend copy of paycheck stubs and he would fix it. So I did and called back 2 days later and my relationship manager was transferred to a different area due to a hurricane. No one at company knew anything about my account. So we got a regular statement with our trial payments and first one was due XX/XX/XXXX. So I paid it. XX/XX/XXXX the next one was due when I tried to make payment they said they wouldn't except my payment. Finally after 2 days of calling and speaking to at least 4 different employees one lady finally acted like she cared and gave me the obudsman number. I called them they couldn't believe my experience I had been having but the only thing she could offer was another loan modification. A couple days after our conversation we received the forclosure letter. We were then forced to file bankruptcy and now are drowning due to my lawyer and all the fees to go along with bankruptcy. Bottom line we have lives in our home for 10 years we've raised XXXX kids here and have paid over 30000 towards our loan. We are currently involved in a class action lawsuit against loam company. We need help
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2018-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/XXXX my brother and I purchased an investment home with our parents. My parents owned 45 %, I owned 45 % and my brother owned 10 %. In XX/XX/XXXX, our father passed away. We continued to make the payments even though it was a hardship due to the loss of our father 's income. In XX/XX/XXXX, our mother passed away and it became an extreme hardship for my brother and I. As of XX/XX/XXXX, we had made payments in excess of {$750000.00}. We understand that most of that was interest because of how the loan is amortized. We went to Ocwen Loan Servicing and told them we wanted to do everything we could to keep our family investment as it was the right thing to do and we had so much already invested. We were told to file for a loan modification. We filled out all the paperwork right away and it took over a year for them to receive everything they needed. They kept telling us they didn't receive documents even though we sent the documents certified mail. They would tell us one page was missing which was not the case because we scanned everything into one PDF and also emailed the files so if they received one page they received all the pages. The house at the time of loan modification application was appraised by a realtor ( comp basis ) of {$720000.00} but our balance was ~ {$840000.00}. They would not accept payments during the application process but they added late fees and penalties every month. Now they tell us we owe over {$960000.00} after paying for 10 years on an original note of {$990000.00} we only get credit for {$25000.00}. We purchased the house for {>= $1,000,000} so we had a $ {$330000.00} home equity line of credit on my parents primary residence which we had to sell at the time of my mother 's passing in order to pay off this debt. My brother and I now owe this to our remaining XXXX siblings in order to buy them out of my parents share. The original monthly mortgage amount that was paid for 10 years was {$6200.00} without escrow. We paid our property taxes and insurance on our own. We made all these payments on time until both of our parents passed away. After 14 months from the date of application for the loan modification Ocwen Loan Servicing gave us a trial 3 month payment plan. We asked for the terms and they refused to give them to us. They said you make these payments and then we will calculate your final modification. We made the 3 payments of {$6300.00} and then received the final modification to sign. They reduced the interest rate from 6.5 % to 4.125 % and left the maturity date the same. They started the loan over so we lost the benefit of having already paid the first 10 years of an amortized loan which is when the most interest is paid. They also added a balloon payment in the amount of {$430000.00} at the end of the 18.5 years. We were not aware of the balloon payment until after we made all our trial payments. I had to argue with them because the first payment for the trial payment was applied to the previous balance and not to the trial plan payments. We had over 50 calls during this process and it was never clear about what they were doing to help us. We told them that we would do anything they needed for us to keep our home but we could not keep paying at these rates. They told us we had 5 options : 1 ) Foreclosure, 2 ) Short sale ( they would accept under {$700000.00} ), 3 ) Accept the loan modification with the balloon payment, 4 ) Make payments at 6.5 % and over the next 11 months the payments would be over {$18000.00} per month to catch the loan up and then it would be caught up and we would pay {$7000.00} per month for the remaining 18.5 years, 5 ) Pay the remaining balance in one installment. We explained to them that we are applying for the loan modification because we are in distress. We feel that they have been deceiving all along. We paid the full flood and hazard insurance out of pocket yet they added those amounts into the past amounts owed because they thought they paid them. We sent them proof from our insurance company and showed cancelled checks and they still kept those payments on our debt. It is unbelievable how bad they have treated us. We have done everything we can to keep our home and will continue to do so. Right now they said they will not accept payments from us until we sign the loan modification agreement but it will be like starting over when we have already paid over {>= $1,000,000} which includes what we owe on the other equity loan. We are good people that have always worked hard and did the right thing. All we are trying to do is to keep our family investment that we made almost 12 years ago with our parents that are now both deceased. We are asking for help to require Ocwen Loan Servicing to treat us fairly so we can keep our home. We are upside down on this house. We have told them we are willing to continue to pay for the next 18.5 years but we need the terms to change. We were requesting the principal balance be reduced to what they said they would accept on a short sale which is ~ {$680000.00}, the interest rate to be reduced to 3 % which they alluded to when we applied, and allow the loan to be on year 12 of the amortization schedule so the high interest payments don't start over. They told us if they short sale it then they would accept less than {$700000.00} ( they mentioned {$680000.00} ). All we are asking is that we get the same opportunity that a new person could come in and just get without any previous investment since we have so much invested already and have the desire to pay the loan. Please help us keep our family home. Thank you for being here to help. We appreciate any assistance you can provide. In Gratitude, XXXX XXXX XXXX XXXX XXXX
Company Response:
State: OH
Zip: 45036
Submitted Via: Web
Date Sent: 2018-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX, the Consumer Financial Protection Bureau and the Ohio Attorney General interceded on my behalf and Ocwen did provide relief for me by reducing the 2nd mortgage on my primary residence at XXXX XXXX XXXX XXXX, OH XXXX Account # XXXX. However, I was not given relief as I requested at that time for the second mortgage at XXXX XXXX XXXX XXXX, OH XXXX Account # XXXX. Recently Ocwen has sent me numerous emails and letters in the USPS mail to apply for a lower rate. I request the subprime predatory 9 % APR be lowered for the XXXX XXXX XXXX house because I have already paid the exorbitant amount of at least {$30000.00} for the {$20000.00} loan in XX/XX/XXXX from American Home Mortgage ( AHM ). I am in a vicious cycle of low credit eligibility to refinance according to XXXX XXXX in XX/XX/XXXX due to debt : income ratio because of the mortgages. In XX/XX/XXXX/XX/XX/XXXX Ocwen Research office in XXXX XXXX, XXXX XXXX at XXXX XXXX XXXX x XXXX # and XXXX XXXX at Ocwen Escalating Dept XXXX XXXX offered modification with 20 more years of payments from the original 2nd mortgage balance. I will not be alive 20 years from now! In XX/XX/XXXX, I will be XXXX years old and the XXXX XXXX XXXX 2nd mortgage loan is due close to the original {$20000.00} loan. I don't want to die and leave my son strapped with house debt similar to sharecropping. I bought my primary residence in XX/XX/XXXX for {$65000.00}. In XX/XX/XXXX my credit score was XXXX. The AHM lender would not let me buy the 2nd house next door that my son lives in without mortgaging my 1st house.
Company Response:
State: OH
Zip: 45240
Submitted Via: Web
Date Sent: 2018-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-24
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am in the process of refinancing my home. This will lower my interest rate and payoff other debts including back real estate taxes that where delayed due to a Chapter XXXX bankruptcy which has been discharged. So this refinance is very important to me because it will greatly improve my financial status. Problem ... the title report shows an old lien ( 2nd mortgage HELOC ) that was resolved during my chapter XXXX bankruptcy. This lien was sold/ transferred to Ocwen Loan Serving by XXXX XXXX XXXX during the bankruptcy period. We have been UNABLE to get Ocwen to release and report this lien as closed on the title report. Therefore I have Not been able to refinance. My rate lock expires on XXXX-18. But I was able to pay for a 15 day extension, costing me {$420.00}. My title company made this request in XXXX-18. The title company has repeatedly emailed and called to get a response. Owcen keeps delaying! I also called them and was told that the old HELOC loan was closed and they will send me a letter the next day ( email or fax ) to verify this. This was approx 10 days ago. So I called again, 2 more times and now I keep getting delayed. Time is of the essence. I need to have OCWEN officially close this lien so I can refinance. It seems they are purposely delaying or their records are in shatters! -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- contact dairy made by Title company : XXXX received the Wet signed Borrowers authorization and servicing letter stating this was transferred to Ocwen XXXX emailed a request to Ocwen at XXXX with a copy of the Borrowers Auth, service letter, commitment and copy of the Deed of trust. ( added copy of email ) XX/XX/XXXX called XXXX at XXXX to get an update on the release and was advised needed at least 10 bd and to call back on XX/XX/XXXX to get an update- would not even verify if they received my request. XXXX- received you email with updated stating that the client reached out to obtain release and they were sending client a letter and you would send to me when they received XX/XX/XXXX called Ocwen at XXXX to get an update and they stated they needed a couple of additional days they were still working on request. I hope this helps. Thank you, XXXX XXXX XXXX - Title Clearance Anlst Sr XXXX XXXX | XXXX, MI XXXX ( XXXX ) XXXX ext. XXXX toll free ( XXXX ) XXXX direct | ( XXXX ) XXXX direct fax XXXX | XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I tried to also reach out to Owcen since mt title company was not making any progress. my contact diary : My first call, I talked to custom service either XXXX- or XXXX-18, and was confirmed of clear status and letter to confirm was to be send out by the XXXX. Then talked to dolphine id # XXXX last Tuesday XXXX since no letter was received, Was told to wait another day. Then I called again ... talked to a male and then escalated to a manager ... XXXX id # XXXX and was given email address XXXX Still no results! -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Note : some documents show my former married name : XXXX XXXX.
Company Response:
State: OR
Zip: 97527
Submitted Via: Web
Date Sent: 2018-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My home caught on fire XX/XX/2018. I filed an insurance claim with my insurance company and used the contractor that the insurance company recommended. My company required that the contractor complete some documents and submit contactors license. The mortgage company made two major mistakes. 1. Waived ( at the request of the contractor ) the requirement of the contractor to provide a copy of their license, because they incorrectly thought my property was in Texas. 2. Released the first payment to the contractor without insuring that all documents were completed as required. As a result, this company has subcontracted out work to people that has failed to obtain permits prior to working on my home. This city issued request for the contractor to obtain permits for electrical, mechanical, and plumbing. The company applied for permits, but never completed the work. The permits have expired several times, my home has been broken into and copper piping stolen along with other damages. The windows were installed with gaps all around the edges, walls put up without complete insulation, siding is falling off of the house, heat damaged, broken concrete remains in the garage ( where fire started ), subfloors continue to weaken due to delamination, and the home is showing signs of mold. The insurance company has since dropped my insurance coverage and the contractor has not done any significant work on the home in almost one year. I can not obtain insurance on the home due to the open claim and incomplete work. I continue to pay utilities and mortgage on the home and had to pay to have a security system installed and pay for monitoring. My mortgage company refuses to release money from the claim and my city is calling me into court to answer to expired permits, incomplete construction, and code violations. I have been told that if the issues are not corrected, I will be fined and/or jailed.
Company Response:
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2018-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX we closed a sub-prime, non-fixed mortgage with XXXX. XXXX XXXX purchased the note and mortgage as the saying goes before the ink was dry, on XX/XX/XXXX. This team created many pooling agreements, for which the lenders were sanctioned heavily. There are many more happenings between then and now, to make a long story short we will not opine. But we can point to every bit of the way if questions are asked. 1. XXXX shortened our home by 400 sq.ft. on the main level in the appraisal, that resulted in a sub-prime loan instead of the conventional loan. Come to find out XXXX was only looking for sub-prime loans. We were duped as they stated they dealt in conventional loans. Again, we were misled to believe we did not have the equity needed for a good loan, we had good credit, we were solicited and told they were the best lenders they even had a set of best practices that no other lender adopts. Come to find out XXXX 's former name XXXX XXXX was sanctioned with those " best practices '' under the XXXX presidency. The XXXX presidency honored XXXX as XXXX was his number one contributor. 2. The Truth in Lending Act. This Act was promulgated to offset the shenanigans mentioned above. A necessary or mandatory element to defeating the Act is and was soldiers or lawyers continually setting precedent effectually knocking the under pinning out the Act. This can not be better shown or exposed, as the Supreme Court decision in XXXX XXXX XXXX. XXXX completely exposes bad precedent for many years. The unanimous Court clearly states that the Act has some how been misinterpreted. That Congresses intent is unquestionably clear. There is no need to clarify or amend, it is clear! XXXX. We argued XXXX XXXX. XXXX No. XXXX, the very same precedent that XXXX corrects. The XXXX Court got it wrong and ruled against us and then added a bunch of costs and fees on top of it to further insult and harm us. Our attorneys simply asked us to suck it up and take like a man or woman. Realistically we were told ignorance of the law is no excuse. But we got it right. We were nondisclosed the appraisal at closing, when we did get the appraisal it was after the 3 or 7 day rescind period that put us in the 3 year rescind exception, we refused to make payments until the appraisal was renegotiated or prepayment penalty excused in a letter to the lender. The pretender lender XXXX refused to admit that the appraisal was missing 400 sq. ft. at approximately {$100.00} a sq.ft. equaling {$40000.00}. in equity plus more inaccuracies like stating our home was in a urban area when it is in a rural area. 4. The lender has been trying to get a sheriff sale. We have been fighting. The last time the lender tried to get the finial ok from the lower Court which would put a end to our rescission defense or plaintiff claim in adversary court over rescission. The lower Court found that the lender had SCHOCKED the conscience of the Court. But the lender found more precedent that does not fit by law or fact to achieve the sheriffs sale on XX/XX/XXXX. The lender convinced the bankruptcy Court that abandonment is the precedent to seek the sheriff sale. Yet in 16 years the lender never has mowed the lawn or plowed the driveway or heated the home that we built so pipes would not freeze or fixed anything. We are parties of interest. We absolutely have a valid TILA claim of rescission. The trustee somehow has closed its eyes that the lender should be liable to return to the estate what would be due to us when the lender is forced to abide by law under the TILA rescission statute. An appeal that has been filed by us, and we have submitted our brief. Now the lender pleas to the appeal Court for time to file its response brief, or discretion to allow the lender to escape the precedent that would be made because the law and facts are with us. The adversary Court got it wrong and the damage has not been done. The Judges even if they are good appointees should realize that the Constitution is paramount. We have been wronged and can be corrected. That correction is that by following congress 's intent and the Supreme Courts command in XXXX, we have abided by the procedure set out in Reg Z and the TILA. The reasoning is we are interested parties and plaintiffs in a valid Adversary claim of property. The lender has convinced the Bankruptcy Court and appeal Court to remove the stay that protects us. To allow this lifting of the stay will quash our right to legally prove that we legally rescinded. By not lifting the stay it would quash any legal claim the lender has. And correctly put the lender in a position to honor the legal rescission that still is. But the sheriffs sale will by law end our search for justice. Irreparable harm will be inflicted if the sheriffs sale is allowed. The lender has admitted to pretty much every wrong that it has been accused of, and yet the Courts seem to treat the lender as if they have clean hands.
Company Response:
State: WI
Zip: 53090
Submitted Via: Web
Date Sent: 2018-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing, LLC Loan number # * XXXX Attempted XX/XX/XXXX to intimated into Modification and is attempting to force us into Modification again, we have wrote this company we are not interested in any Modification then they State will send papers to Bankruptcy DEPT to obtain authorization? We will not sign any paperwork for any type of mortgage with this company. XXXX XXXX vs. Ocwen Loan Loan Number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, La XXXX XX/XX/XXXX Billed Statement XX/XX/XXXX Image XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX 2 Payments. {$560.00} x 2 = {$1100.00} Image XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX Payment XX/XX/XXXX Operator : XXXX. XXXX XXXX EST Paid on : XX/XX/XXXX - Paid by : XXXX XXXX M.T.C.N # XXXX Payment Amount : {$560.00} x 2= {$1100.00} Written on XXXX XXXX Carbon Copy : Attention : XX/XX/XXXX and XX/XX/XXXX [ XXXX XXXX Default Notice Letter : VIA # XXXX Reference Code : 1201 Federal Law States Customer must be full 30 full days in default before a letter is to be mailed out. ] Postmarked : XX/XX/XXXX. Image Postmarked : XX/XX/XXXX Delivered signed XX/XX/XXXX. XX/XX/XXXX Payment XX/XX/XXXX Payment XXXX Payment Amount : {$760.00}, Confirmation Number # XXXX Additional Funds included with Payment for : XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} [ XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX ] Late Charges Paid twice ( 2 times ) {$28.00} x 2= {$56.00} XX/XX/XXXX and Concern : 1 Previous Servicer Fee : {$88.00} was Paid to : Ocwen Loan Servicing wS not applied as Previous Servicer Fee, Ocwen Loan continued to charge for this fee paid on : XX/XX/XXXX. [ In Error : Ocwen Loan applied as Principal Payment. Review below Frame # 1 Image Recent Account Activity : XX/XX/XXXX Payment XXXX under the Principal Column, this was not a Principal Payment. It was paid as : Previous Servicer Fee Only! Concern : 2 Paid : XX/XX/XXXX charged as Fee. XX/XX/XXXX Billing Statement Continued to Charge as Fee. XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}. XX/XX/XXXX Billing Statement Continued to charge as Fee : {$88.00} XX/XX/XXXX Billing Statement Continued to charge as Fee : {$88.00}. XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}. XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}. XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$67.00} Concern:3 Where did this {$67.00} Previous Servicer Fee come for from? On XX/XX/XXXX the only Previous Servicer Fee that was owed Was {$88.00} and was paid on XX/XX/XXXX. Ocwen Loan continued to charge for fee paid for additional 7 months. Ocwen Loan has failed to submit successfully payments and over payments we have paid in past years, we requested Principal balance which they have not sent? XXXX XXXX they were paid over {$15000.00} in payments until each payment is credited correctly there will be no modification papers signed.
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2018-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have a title problem and I have request that Ocwen sent me original copy, this request was made on XX/XX/2018. I had hope to have received this document by now.
Company Response:
State: MA
Zip: 02124
Submitted Via: Web
Date Sent: 2018-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A