Date Received: 2018-07-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have contacted all 3 credit bureaus and the original creditor multiple times and have disputed serious errors on my credit report. Ocwen Loan Service ( mortgage company ) recently reported to all 3 bureaus that I have had an open account since XXXX and they have falsely reported late payments for XXXX, XXXX and reported a 'late payment ' for XX/XX/XXXX. I have NOT had an active account of any kind during those years. The data reported by Ocwen to all 3 credit bureaus are NOT true and are an absolute impossibility! I have had NO interaction with them since XXXX yet they even continued to report a closed account all during XXXX as well. I was denied credit and a mortgage as a result of this malicious and negligent reporting. I have filed multiple disputes with XXXX, XXXX and XXXX as well as Ocwen, but in each case credit bureaus have reported that Ocwen 'verified ' and/or 'validated ' this. Again, this is 100 % impossible and is fraudulent reporting by Ocwen.
Company Response:
State: IA
Zip: 52722
Submitted Via: Web
Date Sent: 2018-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have attempted modification request with my mortgage lender Ocwen Loan Servicing ( OLS ), recently and was declined for unjust reasons which will be outlined within this complaint. OLS, has flagrantly declined any options for me to retain ownership of my primary residence according to the decline letter OLS, has grossly misrepresented my monthly earnings in an attempt to not work with me in retaining my home. The letter of denial reflects that the decision was made on XX/XX/XXXX. There were some but not all, of the missing documents faxed to OLS on XX/XX/XXXX. Prior to me having an opportunity to collect the remaining missing documents from my accountant and bank, which would better support my income ; OLS informed my 3rd party that I had been denied for any available programs which would assist in bringing my home loan current. Im self-employed and the recent wild-fires here in California have negatively impacted my business, which is why I feel behind for starters. My business has been slowly moving into the right direction however Im playing catch-up on virtually everything that I pay out of my earnings each month with only one income. Based on the content of the denial letter, there appears to be no tangible reasoning that can be made in order to determine how OLS came to their decision to not allow my loan to be modified. Reason # 1 ) The account is greater than 90 days delinquent. And Reason # 2 ) In performing our underwriting of a potential modification we could not offer you a payment that is within the guidelines of Ocwens modification program. Since there is no known loan modification demographic or criteria, which mandates that a loan that is greater than 90 days can not be modified, this reason is not acceptable. Furthermore, reason # 2, explains that the Streamline underwriters for OLS, could not offer a payment within the guidelines of OLS programs. However, they do not detail what was deficient on my part, whether it be income, affordability etc. these reasons for denial are both frivolous and incomplete. OLS, is seeking to force my loan into foreclosure and pad my loan with unnecessary exorbitant foreclosure junk fees, attorneys fees and late charges for the purpose of OLS, building extra revenue from placing me into this denial process. My actual income is now at {$6000.00}. ( OLS ), is refusing to thoroughly consider all options for my loan to avoid foreclosure. This is a direct violation to the California Bill of rights. The California Homeowner Bill of Rights became law on XX/XX/XXXX to ensure fair lending and borrowing practices for California homeowners. The laws are designed to guarantee basic fairness and transparency for homeowners in the foreclosure process. Key provisions include : Restriction on dual track foreclosure : Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the foreclosure process is essentially paused until the complete application has been fully reviewed. Guaranteed single point of contact : Homeowners are guaranteed a single point of contact as they navigate the system and try to keep their homes a person or team at the bank who knows the facts of their case, has their paperwork and can get them a decision about their application for a loan modification. Verification of documents : Lenders that record and file multiple unverified documents will be subject to a civil penalty of up to {$7500.00} per loan in an action brought by a civil prosecutor. Lenders who are in violation are also subject to enforcement by licensing agencies, including the Department of Business Oversight, the Bureau of Real Estate. Enforceability : Borrowers will have authority to seek redress of material violations of the new foreclosure process protections. Injunctive relief will be available prior to a foreclosure sale and recovery of damages will be available following a sale. ( AB 278, SB 900 ) Tenant rights : Purchasers of foreclosed homes are required to give tenants at least 90 days before starting eviction proceedings. If the tenant has a fixed-term lease entered into before transfer of title at the foreclosure sale, the owner must honor the lease unless the owner can prove that exceptions intended to prevent fraudulent leases apply. ( AB 2610 ) Tools to prosecute mortgage fraud : The statute of limitations to prosecute mortgage-related crimes is extended from one to three years, allowing the Attorney Generals office to investigate and prosecute complex mortgage fraud crimes. In addition, the Attorney Generals office can use a statewide grand jury to investigate and indict the perpetrators of financial crimes involving victims in multiple counties. ( AB 1950, SB 1474 ) Tools to curb blight : Local governments and receivers have additional tools to fight blight caused by multiple vacant homes in their neighborhoods, from more time to allow homeowners to remedy code violations to a means to compel the owners of foreclosed property to pay for upkeep. ( AB 2314 ) The California Homeowner Bill of Rights marked the third step in Attorney General XXXX response to the states foreclosure and mortgage crisis. The Mortgage Fraud Strike Force was created in XX/XX/XXXX to investigate and prosecute misconduct at all stages of the mortgage process. In XX/XX/XXXX, Attorney General XXXX secured a commitment from the nations five largest banks for up to {$18.00} billion for California borrowers.
Company Response:
State: CA
Zip: 94952
Submitted Via: Web
Date Sent: 2018-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After my bankruptcy was discharged in XX/XX/XXXX Ocwen Loan Servicing, LLC.sent me a document dated XX/XX/XXXX that stated as your obligation under the terms of the Note was discharged through bankruptcy you are under no obligation to Ocwen to make any further loan payments.Ocwen still posseses a lien against the property in the amount of the discharged debt under the terms of the Security Instrument ( mortgage or Deed of Trust ) you do have the option of making voluntary payments. I could not make any voluntary payments as I had just lost my job of 27 years with XXXX XXXX due to a XXXX XXXX operation Over the last 4 years Ocwen has threatened to foreclose which brings me to the filing of this complaint that is clearly a case of Deceptive Practice. I am now receiving disability benefits which will enable to pay my monthly payment of {$1100.00}
Company Response:
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2018-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, Ocwen Loan Servicing, LLC, communicated for the first time that the flood insurance had expired. Under Florida statutes a lender or servicing company must provide sufficient notice to the homeowner at least 30 days before it actually expires to avoid any gaps or lenders force placed insurance. We provided flood coverage. However on XX/XX/XXXX, Ocwen loan servicing LLC, responded that was unable to verify coverage from XX/XX/XXXX through XX/XX/XXXX. In response to their letter dated XX/XX/XXXX, unable to verify coverage from XX/XX/XXXX through XX/XX/XXXX, be advised Ocwen Loan Servicing LLC, stated on thier previous letter on XX/XX/XXXX, that the policy had expired. This means that there was an existing policy. As per Fema regulations, when ever a homeowner has an existing flood policy there is no gap when renewal because is a rollover. As per Fema regulation, when is a new flood policy then there is a 30 day wait. Ocwen made an admission on XX/XX/XXXX, by clarifying that there is an existing flood policy and therefore is a rollover with no gaps. Whys is Ocwen referring to a Gap? Because is a long time scheme Ocwen was engaged to for many years. In XXXX, a class action lawsuit XXXX v Ocwen Loan Servicing, the servicer agreed to a XXXX XXXX class action lawsuit settlement over allegations they entered into a force placed-insurance scheme that charged the homeowner inflated premiums for flood policy. Ocwen, failed to provide us with the flood renewal within the statutory 30 day prior notice to the policy expiring. We ask that you investigate the matter.
Company Response:
State: FL
Zip: 33173
Submitted Via: Web
Date Sent: 2018-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-10
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: This is my third time filing a complaint with the Consumer Financial Protection bureau I have not received any response from this entity of Government as suggested from a response from the state of ohio attorney generals office I am submitting a final complaint before further actions are taken Ocwen Loan servicing C/O XXXX XXXX foreclosed on my property illegally. XXXX County Court has been a party to these illegal seizures of property for years because XXXX County officers of the court sold tax certificates to Companies that were not legal transfers because fiduciary issues of law were violated and the documents of applications to buy and sell the tax certificates were not legalized by the SEC. I and several other homeowners will be initiating a class action lawsuit against The State of Ohio, XXXX County and The ConsumerFinancial Protection Bureau for Conspiracy to commit Financial Fraud headline news The Big Banks are robbing consumers like XXXX XXXX
Company Response:
State: OH
Zip: 44306
Submitted Via: Web
Date Sent: 2018-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I APPLIED FOR FINANCIAL HARDSHIP ASSISTANCE AND WAS DENIED DUE TO PER OCWEN MY INVESTOR DOES NOT ALLOW FOR MODIFICATIONS. MY INVESTOR IS XXXX XXXX WHICH AFTER RESEARCHING I FOUND THAT THEY DO COMPLETE MODIFICATIONS. I AM NOT SURE WHAT GAMES OCWEN IS PLAYING BUT I WILL NOT BE A VICTIM TO FINANCIAL BULLIES. I EVEN HAD TO ASK FOR HELP IN XX/XX/2010 WHICH I RECEIVED FROM MY INVESTOR THEN, SO FOR OCWEN TO STATE THAT MY INVESTOR DOESNT SUPPLY HARDSHIP ASSISTANCE IS WRONG. I NEED MY FILE TO BE REOPENED AND REVIEWED ACCURATELY.
Company Response:
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted OCWEN Loan Servicing about not releasing the lien and not providing the correct balance informatio to all 3 credit reporting agencies for months. The loan was paid in full on XX/XX/2018. I called the company on XX/XX/18 and they emailed the lien release. All credit reporting agencies are reporting a loan balance of well over {$7000.00}. There is a XXXX balance. This needs to be corrected immediately as this has affected several recent lines of credit that I have obtain including the purchase of a new automobile.
Company Response:
State: WA
Zip: 98042
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: What is the complaint? I have a property up for short sale and closing listed with a realtor since XXXX last year XXXX. The property has a buyer and all paper work and documentation for this transaction has been provided. I AM TRYING TO AVOID FORECLOSURE. And feel my mortgage servicing company ( Ocwen ) is not acting in good faith as a fiduicary. Also use delaying tactics of requesting the same docs over and over again, having uncertified realtors act as as appraisers to come up with an BPO or valuation price for the property, which is unrealistic based on the damage and required repairs, etc. The property is listed as under XXXX, but their valuation price is over XXXX. What problems are you having? Ocwen is not accepting our licensed and certified appraisal sale price report in making their approval decision for the sale of property. We want them to used the certified appraisal report in the decision and act in good faith as required by law. Also we need the cash incentive offer to help with our moving expenses to be allowed due to all the delays in processing our transaction. What happened? The mortgage servicer had BPO done twice by unqualified appraisers ( realtors ), My realtor and I requested a copy of the lastest BPO done by their realtor in XX/XX/XXXX, and they denied such a report exist. Although my realtor talked to their realtor at such property and say it was to be kept confidential. We need a copy of the lastest valuation report prepared by the mortgage servicer. I believe their BPO is not a good faith estimate or fair market price. Certain factors such as damage and repairs should have been factored in determining the market value such as new roof, repair sewer septic tank system, garage door replacement, kitchen repair due to water damage and mold remediatation.
Company Response:
State: FL
Zip: 33407
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to get my mortgage company Ocwen to work with me to resolve late payments on my home loan for the last few years. This has proved next to impossible as they are constantly losing my paperwork, transferring me from one department to the next, and often assigning me to agents from a foreign country who speak little to no English. We have owned our home for 18 years and my wife and I both work full time and have the means to fix this mess but we continue to get the runaround from Ocwen. Late last year we were FINALLY approved for a trial program. We made the first two payments as agreed, but Ocwen received the third payment ONE DAY LATE. As a result, our modification was terminated and we were kicked back to the curb and back into foreclosure. We have tried repeatedly since then to fix this problem with Ocwen and to get them to conduct a new review. We have been assigned a contact person at Ocwen, but despite numerous attempts to speak with them have never been able to reach them and never gotten a call back. Our financial circumstances have changed and we deserve the chance to fix this problem. There are significant issues with this loan based on misrepresentations and improprieties at the time of origination by the agents from XXXX ( bad actor from subprime crisis ) who put us into a loan we did not understand and manipulated the application so that we would qualify. We were not aware of how quickly and how high the rate and payment would go on this adjustable loan and this ended up being a big problem for us. When we entered into this loan the rate was low and affordable. However, in a matter of a couple of years the rate and payment began to drastically increase and this coincided with the great recession. At that time I had a used car sales lot and repair shop and was making a solid living. The recession hit my business hard and over the next two years I struggled financially until the business was eventually shut down. At that time we immediately began reaching out to our lender to try and fix this problem ( XXXX was out of business ) and began a slow and excruciating dance. Paperwork would be submitted, three, four or five times, often the exact same documents. Paperwork would get lost or misplaced or we would need to continue to supply more documents, oftentimes documents we had already supplied. We made hundreds of phone calls to the Ocwen loss mitigation department trying to lock down some type of review and get a modification offer so we could try and resolve our delinquent payments. In many instances we dealt with agents from a foreign country who were difficult to understand. Other times we would be told we had a dedicated contact who would work with us but it was impossible to get this person on the phone. After years of fighting and going back and forth we were in a very solid place financially -- -I work as a XXXX at my XXXX XXXX XXXX and my wife works as a XXXX XXXX. Although our homes value has dropped significantly it is still our home and we want to keep it. We were very encouraged when we were offered a modification last year, and then crushed when our payment got to Ocwen one day late and our entire process was shut down. Ocwen needs to realize that this is a predatory adjustable rate loan that was originated under questionable circumstances and that if a further review was conducted of the paperwork it would indicate significant improprieties on the part of XXXX. There are major issues with this loan that is tied to our home and that makes it difficult for Ocwen and the investor to rightfully foreclose or insure title. For those reasons, as well as the fact that our financial circumstances have changed, Ocwen needs to work with us to resolve this matter.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing pretender lender loan services committed numerous violations of Federal consumer financial laws that have harmed borrower. Ocwen and opposing counsel failed to verify the void assignment, the bogus substitution of trustees, improperly calculated loan balances, misapplied borrower payments, failed to correctly process escrow and insurance payments, and failed to properly investigate and make corrections in response to consumer complaints. Ocwen 's opposing counsel XXXX XXXX is assisting the pretender lender loan servicer with embezzlement by claiming to have personal knowledge and have looked at all the documents claiming all them all to be true and correct to proceed with fraudulent sale. This is nothing more then fraud upon the court. Ocwen has compounded these failures by illegally foreclosing upon the pretender lender loan borrower without fully disclosing or correcting errors in borrowers pretender lender loan servicers files. Ocwens use of inaccurate and incomplete information to collect mortgage, tax, and insurance payments, communicate with borrowers about loss mitigation issues, proceed with foreclosures, whether the prior servicers corporate advances or fees for servicing-related expensessuch as attorneys fees, property inspection fees, property preservation fees, force-placed insurance charges, and foreclosure-related expenseswere valid and actually owed by borrower and when selling the servicing rights of borrowers loans to new servicers has resulted in significant harm to borrower. Ocwen 's Consumer Ombudsman Account Specialist XXXX XXXX who quietly hides her management position from consumers failed to verify the assignment of deed created by a law firm is clearly void, the bogus substitutions of trustees, the bogus American Home Mortgage loan modification. Ocwen charged borrower for these charges and fees, even though neither Ocwen nor the prior servicer had invoices or other documents to support these charges and fees, and even though Ocwen was receiving disputes from borrower several times claiming that these charges or fees were not owed. Ocwen was on a mission to embezzle the pretender lender loan servicer borrower to increase its revenue while the borrower was under the care of his physicians Ocwen Loan Servicing and opposing counsel used its cozy relationship with XXXX as a weapon against XXXX borrower attempting to embezzle property threatening the borrower with fraudulent trustee sale taking place in just days if the borrower refused to sign hundreds of thousands of dollars in increase none negotiable loan modification releasing the pretender lender loan servicer from liability. The borrower was left with no option other then to sign the bogus settlement agreement under extreme duress at the time under the care of his physicians to avoid fraudulent trustee sale. Recently during pending litigation the pretender lender loan servicer and opposing counsel are once again attempting to embezzle borrowers property to increase its revenue ignoring pending litigation threatening the borrower with fraudulent trustee sale using the pretender lender loan servicers bogus loan file. The borrower is once again left with no other option other then to apply for assistance with the pretender lender loan servicer to avoid fraudulent trustee sale until litigation is resolved.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2018-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A