Date Received: 2020-04-13
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: My Bank, Navy FCU sent me a very misleading email offering auto loan refinancing for rates as low as 1.79 %. When I clicked, learn more the page directed me to sign in and apply. The approval interest rate came back for 3.89 % which is the same rate I currently have with another bank. I called and found that the 1.79 % only applies to New cars being refinanced. I feel that this advertisement is very misleading. This caused me to have a hard pull on my credit report for no reason or benefit to me. If the initial email would have differentiate between new and used rates starting point, I would clearly have identified that the used car interest rate was the same as the one I had currently and never would have applied. Now, I am affected by a hard pull to my credit report that will not fall off for 2 additional yrs. this is misleading and unfair to consumers. Particularly, how calculating the email and site directed to was set up. I feel totally bamboozled.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navy Federal Keeps reporting erroneous payment history. In XXXX of this year I was put on a deferred payment. I have 3 accounts with Navy Federal car loan and 2 credit cards. One of my credit cards I had to make a {$50.00} on XX/XX/20 and the other 2 loan payments i n't due until XX/XX/XXXX and XX/XX/XXXX. XXXX XXXX just alerted me that there's no payment history for my navy federal accounts and my XXXX score dropped by 4 points. I can't have any late payments appearing because eventually I'm trying to qualify for a house
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/20 I sent a certified letter for a account on my report that didnt belong to me. I also asked for original documentation to be sent to me binding me to this debt. On XX/XX/20 I sent another letter asking for my signatures and original documentation I have not got any information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Navy Federal closed my account to where I could not use my credit card that I had with Navy. When I tried to use my credit card it was closed. When I tried to pay on it the bank would not allow me. They told me my account was closed. The reasons the bank stated my account was closed due to security reasons. At the time, my identity was stolen and I had support of my personal information being tampered with. The Navy Federal account is my account and the credit card is my credit card. I have no problem paying for the credit card that I owe. I was only protecting myself letting the bank know my information had been tampered with when I lost my personal information so there may been a problem and the police report would support anything problems that may have happened.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Our closing has been rescheduled 3 times because the loan processor keeps losing our paperwork.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27278
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I began working with Navy Federal Credit Union on refinancing my mortgage loan in early XX/XX/2019. They delayed processing and acceptance through most of XXXX, XXXX, and XXXX. After working with them to collect needed documentation in early XXXX, documentation which they demanded be provided within 1-2 business days or they would close my loan which presumably would mean they'd make me wait 3 more months. In XXXX they provided loan estimates of 3.6 %, and then raised that estimate later in XXXX and XXXX without proper notice. The bank would regularly send paperwork and then let it expire over and over ; due to their massive backlog processing delays, so paperwork updates were routine and gave me no reason to suspect a change that was adverse to my loan or finances. After no notice through most of XXXX following assignment of title company, I called on XX/XX/XXXX asking for an update on my loan schedule as well as requesting an understanding of the current rates and received no updates until XXXX XXXX when I was issued a closing date by email. When I received my paperwork for that loan, the rate had been increased to XXXX above what I had received in prior estimates. Navy federal delayed for 4-5 months, changed processor contacts, demanded immediate action during sporadic moments of time in order to keep my loan application from further delays and then raised my rates at the last minute without proper notification. I am attaching PDFs of our email conversation threads highlighting weeks of delays and rushed demands from the bank. I am also including a screenshot of the document delivery notifications that were sent almost daily to my email inbox and that I was instructed to ignore since they were a result of the bank working around their own rules to deal with their backlog. This document delivery noise further confused and interrupted any reasonable expectation of notification they may provide, especially when the bank told me I am to ignore them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92103
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On My XXXX credit report by the name of Navy Federal credit union i had some unauthorized inquiries in my credit report and i want them to be removed please. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX On My XXXX other inquiries were reported XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ON my XXXX credit report XXXX XX/XX/XXXX and XX/XX/XXXX XXXX CU XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32839
Submitted Via: Web
Date Sent: 2020-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I filed a complaint on XX/XX/2020 ID # XXXX and Navy Federal Credit Union has once again locked down my account and I have to contact their Security office. I was trying to deposit 3 more paychecks, had a total of 6 waiting on deposit, since they will not allow the deposits to go through, they are rejected, not approved. Finally 3 were resubmitted and being held until the checks clear, since they were already deposited once, are payroll checks issued some time ago and I put a large check mark on the face of them with the date I first mobile deposited them. Since that time 3 more paychecks have been acquired and held because of the rejection of the first 3, but now that the first 3 are pending, wanted to get the other 3 deposited quickly, so when they are held for a week, I will have some funds to buy food and gas. I wasn't able to make my second rent payment via XXXX for several days and only because my tax return was direct deposited, were there funds available to pay my rent. I have to make the rent payment in two transactions on two different days, but the transactions were denied on the first of the month because it took me 5 days last month to fight with the bank and get a new bank account established before they would allow me to pay the rent via XXXX, so this month 's rent was also delayed and I expect it will be so from now on, which is unacceptable. If it weren't for COVID-19 I would have closed this account and gone to another bank. As with credit unions I was referred by my daughter, XXXX XXXX XXXX XXXX who is employed at the XXXX XXXX XXXX. I am employed by XXXX XXXX. The principle person for both of our memberships is my ex-husband and her father who served in the XXXX XXXX during the XXXX XXXX. XXXX XXXX XXXX is our son and the person to whom the paychecks in question belong. I am tired of not being able to use my account and have access to deposited funds or to make deposits in order to pay my bills in this day and age, much less during COVID-19. This is entirely unacceptable behavior and I am at a loss as to how to get the funds deposited until COVID-19 is under control and I can open another account ; funds have been marked " for eDeposit only to NFCU '' as per NFCU instructions, but they are rejecting the paychecks. The first paycheck from this employer was deposited in mid XXXX very soon after I opened the account. I made that deposit in person at the desk, but every pay check since then has been blocked.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-11
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: On XX/XX/2020, my wife and I opened a business account with Navy Federal Credit Union. At that time we where told that we could apply for an SBA Paycheck Protection Program for Covid-19. We just received a message from the bank that we don't qualify for this loan since we did not have an account with them before XX/XX/2020. This was very misleading on behalf of Navy Federal Credit Union
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2020-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX received U.S.P.S. letter # XXXX on XX/XX/2020. This letter contained a sworn affidavit, XXXX police report and federal trade commission report declaring my having been made a victim of identity theft. As of XX/XX/XXXX, XXXX has neither removed the items nor offered me any correspondence regarding the matter. I have not been able to speak to a representative and I am suffering damage from their inept business practices and refusal to comply to FCRA guidelines.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2020-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A