Date Received: 2020-04-05
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Navy Federal is reporting my account closed and paid, but it's still open and getting charged 18 % on my credit report and is automatically taking payments out of my account.I have enclosed evidence of my documents
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90744
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: This is for complaimt number XXXX. I didnt know how to reply to the complaint recieved. It saw ays that the company is in progress as of XX/XX/2020. And that they are still working in my issue. I will attach the company 's reply to my message.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I recently opened a Complaint with CFPB regarding the Navy Federal Credit Union which discriminates against XXXX XXXX-XXXX and XXXX U.S. Veterans. The CFPB Complaint # is XXXX dated XX/XX/2020 which is still due back for an Answer, however, I recently received a very ironic, demeaning and undermining email from one of the very representatives I was complaining about which I will be attaching to this new CFPB Complaint as well. You have the audacity to send me an email as if you attempted to help by still stating you based the decision for a NFCU Equity Credit Line on my Credit Score! Not only is this a lie, but your organization utilizes your own internal Biased Credit Score Ratings which also denies and intentionally blocks XXXX XXXX Homeowners from receiving Equity Home Line Credits on their home and blocks us from Economic Financial Resources which also another form of Racial Discrimination against XXXX XXXX Again, when I applied for the Equity Line of Credit in XX/XX/2020 which is referenced in CFPB Complaint # XXXX dated XX/XX/2020, I was informed by a Mortgage Loan Manager that my XXXX Score needed to be at least a 600 to qualify for the Equity Home Line of Credit. My Credit Score with XXXX was and still is within this scoring parameter which was discussed with me on around XX/XX/2020. However, when I received a letter from the NFCU, they denied me regarding their own internal and discriminatory scoring system which also identifies what XXXX the applicant is as well. Also, I was informed that I could escalate and send a letter relating to any extenuating circumstances to request a Credit Exception which I completed and sent in on XX/XX/XXXX referenced and attached in CFPB Complaint # XXXX dated XX/XX/2020 and they ignored my request because surely the content within this letter should have been taken into consideration regarding our daughter who was extremely ill and hospitalized for over 34 Days including XXXX for a major life-threatening medical condition and XXXX which affected our credit score even and financial circumstances. As a result that is what you see being reflected in our scores and content within, although we met the initial XXXX Score requirements of at least 600 to submit for an Homeowners Equity Line of Credit, otherwise, I would not have submitted the application. Also, since we were just beginning to trend froward prior to the COVID-19 Catastrophic Epidemic currently taking place all over the World, they are now utilizing this event to also discriminate against XXXX XXXX who need access to Financial Resources, although they do and/can technically qualify for the financial resources, but instead due to financial greed and Racial Discrimination the Navy Federal Credit Union has denied us access from receiving an Home Equity Line of Credit and should be investigated by SEC for their illegal, discriminatory and retaliatory practices exhibited toward XXXX XXXX XXXX Minorities. Also, no one at NFCU reached out to discuss our letter explaining our extenuating circumstances which affected our Credit Scores, although they have been skewed by their own internal credit scoring system which creates another layer of discrimination as well which is extremely unacceptable because they do not utilize these tactics with other Majority ethnicities. Also, the income to debt ratio can not be falsely thrown in here as well because we submitted the Tax Return request form during the Application process which would have reflected more than enough to be under the DTIR threshold and you also lied that our Application was in Underwriting on a number of occasions and then at the last minute informed me that the Credit Committee decided that we did not meet the Criteria which means our Application never proceeded to the Underwriting department as was stated numerous times starting with my call-in and follow-up on XX/XX/2020. Also, the email attached in this Complaint which sent by the representative was another demeaning, sarcastic way of responding prior to sending a CFPB response back relating to : CFPB Complaint # XXXX dated XX/XX/2020 which they still have to respond to. You would have the same representative who was avoiding me from the beginning of this application process send a deriding response to me which still does not resolve the Discriminatory behavior you exuded towards me and my husband as XXXX XXXX XXXX and U.S. Military Veterans. Unacceptable and Shame on You NFCU!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: The company said the account is open but I have issues with another bank. I do not have any known issue with any banking institution as I am employed with a bank. I have not been able to receive any documentation to say why the account can not be funded ( yet it is open ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This case is a follow-up to Complaint ID : XXXX, where the full complaint details are attached within the PDF files below. When calling Navy Federal Credit Union looking for a resolution, they were unable to address the concerns I had with their company and the reasons why they breached my security ... nor did they resolve my issue regarding communication directly. Instead after breaching my security, by letting the Co-Guardians submit papers via fax, Navy Federal Credit Union allowed the Co-Guardians to re-release held with funds from my accounts or assets at the time, and re-write the beneficiary to the Co-Guardians themselves. As discussed, in the previous complaint against Navy Federal Credit Union, the Federal Credit Union handled the matter internally, but did not communicate with me ... the former account-holder about the circumstances. I may be unable to contact the credit union based on unethical standards performed in the transaction of {$1800.00}, based on their policies ... but I have attached an authorization to release information form ... which should be routed to an appropriate party. As Navy Federal Credit Union is unwilling to share more information with me, and the Co-Guardians deposited the funds into a separate account, legally and specifically blocked to my access ... I would ask this secondary complaint to be submitted to them. In addition, since there may have been financial theft or losses, by the credit union regarding my assets or membership, which seems improper to me ... and/or other parties, I am attaching the Authorization To Release Information, signed by me to overturn their unethical decisions and release information to the appropriate attorney.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX XXXX I had XXXX XXXX XXXX bank fax a request to Navy FCU to electronically transfer {$45000.00} ( approx ) IRA to XXXX XXXX XXXX from Navy FCU. Navy said it would take 3 to 5 business days. an hour later I called Navy to verify that they received the fax ... they did. On XXXX I called Navy about not receiving funds at XXXX XXXX XXXX and Navy told me it now takes 7 to 10 business days. However deposits into Navy are immediate. I suspect Navy is using the virus scare to delay withdrawals while having plenty of staff to accept deposits. I wasnt born yesterday.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received only one letter that I had to paid a certain amount to keep my account open. I did pay the amount on time and been paying XXXX every two weeks. On XX/XX/2020, I paid XXXX again and on XX/XX/2020 I paid XXXX dollars to catch up on my late payments. Not once I received a letter that my account was closed or was going to be closed. By XX/XX/2020 I was on schedule to finally paid off my late payments. With the virus damaging a lot of house, I am a XXXX XXXX and was not looking for a closed account when I been on the card.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was behind on payments for my mortgage and my credit cards. I borrowed some money from friends to help pay my mortgage and once the money was deposited Navy Federal took the money and applied it to my credit card. I called and told them that the money that was deposited in my checking account was to help pay for my mortgage not my credit card and asked them to apply the funds to my mortgage. They refused to and said they have the right to apply any money in my account to the debt of their choice and that I agreed to that when getting a credit card with them. This left me still behind on my mortgage and about {$400.00} of my money going to an inactive credit card that is closed. I would like my money transferred to my mortgage as it was intended to be or refunded back to me. Paying my mortgage and keeping a roof over me and my children 's head is more important than a closed credit card account. I feel navy federal is participating in unfair debt collecting. Even after taking my money and applying it to an account that I told them not to they never even sent me a receipt or payment confirmation or any proof of where my money went or any remaining balance. They just took it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navy Federal Credit Union is participating in illegal collecting and reporting practices by improperly adding 3 incorrect late payments for XXXX ( XXXX, XXXX, and XXXX ) to auto loan XXXX. I am now working towards paying off my 3rd vehicle loan with Navy Federal with perfect payment history prior to this occurrence. In XX/XX/XXXX, one late payment was reported to the 3 credit bureaus for XX/XX/XXXX. This ensued my immediate contact with Navy Federal Credit Union loan servicing department. My first conversation about this matter in XX/XX/XXXX, I spoke with the Senior Manager of the department. This conversation was recorded on my personal device with the knowledge of both myself and the Navy Federal representative. During this conversation, we discussed the late payment that was now reporting for XX/XX/XXXX, as well as the second of the two deferments done on the account within a 7 month period. She assured me, the account had not been 30 days delinquent during either deferment period nor prior to them going into affect. Incidentally, she is the sole individual that approved both deferments on my loan. With that assurance, I was confident the late payment would be removed. However, for record keeping purposes, I requested that in writing. I was then informed that she could not individually draft any letters for consumers. I then asked what could I do to fix the reported late payment. I was instructed to complete the dispute process with Navy Federal or with each individual credit bureau. At which point, I initiated the dispute process with XXXX, through my XXXX membership. Within 10 days, the dispute was complete in opposition to the credit report. Navy Federal responded that the late payment for XX/XX/XXXX was accurate and added 2 additional late payments for XX/XX/XXXX and XX/XX/XXXX. All of these dates reported are dates within the deferments that took place almost consecutively with one month between them. After receiving such response from the dispute, I decided to make another attempt at resolving this with Navy Federal. I emailed the CEO, XXXX XXXX, three separate times with no response or effectiveness. Lastly, I called Navy Federal again, on a personal recorded line, to discuss the additional reported late payments. I questioned why two additional late payments were added after disputing one late payment, why all of them remain, and why are they reporting inaccurately. During this call, there were no attempts to rectify the errors, nor were there any suggested solutions. Prior to these reported late payments, I was in the lending process with XXXX ( XXXX XXXX XXXX XXXX ) to purchase my first home for my XXXX young children and myself. This has adversely affected my credit score. Due to the detrimental affects of these negative remarks, I am no longer moving forward in the lending process with XXXX. Navy Federal Credit Union is participating in illegal reporting practices. I have contacted them repeatedly to try and resolve this matter without a resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46226
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have filed a previous complaint against XXXX and the creditor for defamation. i provided both agencies with pertinent information to validate my claim and my wish of having this erroneous and negative information from my credit report. I am in the process of buying a house and can not move forward without resolving this issue. I have attached the credit reports that highlights the inaccuracies for your review. Also, if you are not able to complete the investigation with results, I am wondering what the purpose of the CFPB? Why file a complaint if nothing can be done.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A