Date Received: 2020-08-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Im a new XXXX XXXX. XXXX XXXX with me and my bestfriend and little sister! Ive applied for the SBA LOAN and yes I had it deposited into my personal account reason being ( all money used for XXXX comes out of my account ) and all transactions are used via. XXXX XXXX XXXX! navy federal are telling me that my XXXX is not in the secretary of Georgia which is correct. my thing is I have my EIN Ive send all proof of business website, IG to my SBA LOAN OFFICER so for navy federal to freeze my account with so much damage and backup being done to my XXXX is crazy to me!!! and theyre so RUDE AND NASTY when you ask questions then they caught several attitudes with me because I stated that Ill proved the information that I provided SBA!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2020-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2020-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with NAVY FCU. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, and NAVY FCU with no successful resolution. There was definitely an error on their part.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44118
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: ON XXXX XXXX I CALLED MY BANK TO WIRE MONEY TO AN ESCROW COMPANY, THE REPRESENTATIVE NAMED XXXX FROM THE WIRE DEPARMENT WAS VERY RUDE ASKING ME THE SAME QUESTIONS OVER AND OVER, SO I ASKED TO SPEAK TO A SUPERVISOR THE SUPERVISOR ASKED ME TO UPLOAD THE WIRING INSTRUCTIONS THROUGH EMAIL AND I DID.THE VERY STRANGE THING ABOUT THIS REQUEST IS THAT THEY HAVE RECORD OF THE WIRES SENT BEFORE TO THE SAME ESCROW COMPANY THAT PREVIOUSLY I HAVE SENT.WITHOUT ANY NOTICE THEY BLOCKED ACCESS TO MY ACCOUNTS INCLUDING MY CHECKING ACCOUNT MY SAVINGS AND ALSO MY CREDIT CARD.WHEN I CALLED FROM XXXX I DID NOT HAVE ACCESS TO BUY WATER OR GROCERIES TO EAT NAVY FEDERAL DECIDED TO TELL ME THAT MY ACCOUNT WAS UNDER REVIEW.I ASKED WHY AND THEY COULD NOT GIVE ME A REASON OR HOW LONG FOR THIS REVIEW. I HAVE NO ACCESS TO MY FUNDS I RUN A BUSINESS AND NEEDS THESES FUNDS IMMEDIATELY I HAVE CONTRACTS PENDING.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I got a car loan from navy fed and unfortunately lost my job and haven't been able to pay but they shut all of my other accounts and took the money I had in my savings and checking account
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92277
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a mortgage refinance on XX/XX/2020 with Navy Federal Credit Union. On XX/XX/2020 NFCU advised they received the home appraisal completed. The processor advised me we were within 2 weeks of closing. The file was transferred from XXXX XXXX to XXXX XXXX. He did not return calls or emails with me. He states he did not receive rate lock in paperwork. He delayed even requesting subordination on the loan until I started calling the main line and complaining and requested title company information be added by the representatives. By this time I had been escalated several times to managers. XX/XX/XXXX XXXX XXXX supervisor requested updated information..paystubs etc. I was not happy but did resubmit. I complained online on social media Asking for my money back-then they asked for another credit report and transferred me to XXXX XXXX a new mortgage processor. I am still waiting and being stalled its XX/XX/2020. I called and confirmed with XXXX XXXX XXXX they only received the request for subordination XX/XX/2020 and it should take them 7 business days to respond. A simple refi should not take 8 or 9 months. A class action lawsuit needs to be brought against them. This is happening to many borrowers.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2020-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I initiated a debit card dispute with Navy Federal Credit Union on XX/XX/2020 related to two charges by a travel agency, XXXX. XXXX has repeatedly lied, broken federal law, and changed their terms and conditions after purchase without notification to us. I have written confirmation from XXXX that the terms and conditions were different when we purchased. I submitted over a hundred pages of evidence to Navy Federal Credit Union in related to this claim and the illegal activity of XXXX. On XX/XX/2020 I was informed that the claim had been partially decided in the favor of Tripmasters based on their new terms and conditions, which were NOT the terms and conditions that were in place at the time of purchase. We are not beholden to their new terms and conditions due to this, as the terms were different when we purchased our travel package. I have submitted this evidence to Navy Federal. I requested a formal, second look appeal by Navy Federal E-Message as directed by a Navy Federal call center representative on XX/XX/2020. I called back to Navy Federal on XX/XX/2020 and got another call center representative who confirmed the E-Message was received but had not been responded to yet and that the credit given to us would be removed from our account on XX/XX/2020. I expressed concern over this, as XXXX acted illegally and I was concerned that the evidence we submitted had not been properly reviewed. I was advised yet again to send another e-message related to the appeal to ask that the credit not be removed pending review of the evidence. The credit was removed anyway, despite the mountain of evidence provided to Navy Federal. I have also not received acknowledgement of my appeal or the review of the evidence. This is causing not only financial strain for my family but emotional distress, especially since our financial institution of over ten years is now aiding and abetting a company in committing illegal actions and are going against Department of Transportation regulations related to the COVID-1XXXX emergency.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2020-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A