Date Received: 2020-08-27
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I submitted a mortgage refinance application to Navy Federal Credit Union ( NFCU ) in XX/XX/2020. As of XX/XX/2020, I still have no timeline for when closing might happen. The current mortgage is with NFCU and I have had five or more mortgages with NFCU over the years. I have never missed a mortgage payment ( 100 % on time payment history ). My credit rating is excellent and my assets are multiples of the refinance loan amount. My income is more than sufficient with a low debt-to-income ratio and a very low loan to value ( <30 % ) ratio. The process has been lengthy. The loan processor has been unresponsive at times and takes up to a week or longer to reply to requests for status on the application. The loan processor has also been unprofessional and acts as though he is the customer. There have been multiple requests for the same documentation because of disorganization on the part of the processor. The latest Loan Estimate incorrectly includes charges for items that were not required ( {$490.00} appraisal when the appraisal was waived ). The loan estimate also includes charges for items that I paid for already directly ( {$120.00} condominium questionnaire that I obtained and paid for directly ). It also includes an inflated loan payoff that does not reflect principal payments made during the application period. All of these items were brought to NFCU 's attention the last time I was asked to sign a loan estimate and have not been corrected. I understand that volume is very high, but this is ridiculous.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Im having issues with navy federal and they denied me about my account has been restricted cause someone eles put money in my account with out my permission and they did not believe me at all
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: So after already filling a complaint against this company and it being resolved, one of the banks local Branches decided I didnt deserve to have any money at the institution and cleared my savings account and denied me access to it leaving me XXXX and taking like {$100.00} this is so irritating especially from an institution that claims to support veterans. Im now searching for an attorney and Im very unhappy.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I sent Navy Federal credit Union this correspondence ; Subject : Credit Limit Increase Your Message XX/XX/2020 : Any update? Please refer to ( attached letter ) Whereas XXXX XXXX stated in the letter that XXXX had provided you an updated credit report, that is ( not accurate ) I will be letting XXXX know what you stated. They did not provide you my credit report ( not accurate ) Furthermore ; you had the audacity to list my credit score at XXXX ( not accurate ) https : //www.ftc.gov/enforcement/statutes/fair-credit-reporting-act
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34202
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I transfered amount of money to international. When i fill the form they just showed that i have to pay {$25.00} for the transfer fee. But when the amount of money come to my recipient 's bank they told that when we fill the form we choose the sharing fee with the recipient. But i didn't do that. Why the recipient 's bank told that to recipient? What happened with my amount of money?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22032
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My wife and I submitted an application to refinance our existing home mortgage with Navy Federal on XX/XX/2020. We have been in communication with Navy Federal for 5 months and they still cant give us a closing date and in the meantime they are collecting interest payments from us for our existing mortgage with them at a higher interest rate. During the last 2 months Navy Federal representatives contact us to ask us if we have any questions and state that they will escalate the matter to a supervisor and no one contacts us to respond to our questions including a closing date. We only get contacted by the same person asking if we have any questions. We have tried calling and sending emails.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WV
Zip: 25404
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with NAVY FCU, XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX, and XXXX. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, NAVY FCU, XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX, and XXXX with no successful resolution. There was definitely an error on their part.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Reference complaints - XXXX and XXXX. Issue is resolved. Respectfully request closing out these complaints of Navy Federal Credit Union.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23238
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A