Date Received: 2022-12-10
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I tried to open an account at the end of XX/XX/2022 XXXX I received a letter stating that I had to bring identification documents to open an account and when I went into the branch to open an account they would not give me a reason as required by law they also refused to give me a reason for my previous account being closed they are violating my rights under the fcra by not giving me the specific reasons to my they closed and cloud not open the accounts. I was discriminated against on the basis of gender identity repeatedly.
Company Response:
State: CA
Zip: 91942
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have a checking account that was taken over from Washington Mutual Bank by Chase.This was an interest bearing account for years and be it was put into a non interest account. I have a good amount that's been in there and no interest was paid over many years. Ifeel this is very unfair I'm sure the bank is getting a yield on the funds that have been in there years,
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I was advised that I needed to open a XXXX XXXX account as an adjunct to free " green light '' kids banking sub-accounts. This was solely to facilitate access to receive this service advertised as free. Chase has charged monthly service fees of {$12.00} per month, and upon being notified of the error refused to refund charges and/or correct account settings. Combined balance in this account and sub accounts are over {$1700.00}.
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, someone had used my card with my pin at a local casino close to my house. It was a charge for {$1500.00}. I know for a fact that I had my card on me at the time of the charge. And I never share my PIN number with anyone. So how someone managed to do this completely baffles me. I filed a dispute with my bank, JP Morgan Chase. Not 24 hours after filing the dispute, they denied my request and have charged me the full amount. This was in no way, shape, or form my doing. And its not fair that the bank can take what little money I do have because I cant explain how some scammer cloned my card and hacked my pin. Id really just love for them to respect my dispute.
Company Response:
State: MS
Zip: 39466
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Chase bank refused to cash a check because I didnt have an account with them. The branch is in XXXX XXXX Louisiana. The check was written by their customer. I had to back to the customer and tell them the bank manager said they cant write checks to anyone that doesnt have a bank account with them.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Back in early XXXX, I accidentally paid my taxes to the county, when, in fact, the mortgage company had already paid the taxes due. I have been trying to get a refund over {$3700.00} since XXXX XXXX XXXX I have a letter from the mortgage company stating that they are awaiting the county to reimburse the overpayment. dated XXXX XXXX XXXX Speaking with the county, the county claims they sent it back electronically to Chase on XXXX XXXX However, Chase claims they never received it and Im caught between catch XXXX. I need help resolve the situation. Regards, XXXX XXXX
Company Response:
State: MD
Zip: 21061
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: JPMCB is acting in dishonor by disrupting my ability to operate in commerce. JPMCB accepted my offer of open credit to use personally and for household goods and services in XXXX. JPMCB has blocked me from using my open end credit card to adequately take care of myself and my family by imposing an available credit limit of {$500.00} and providing balance and payment inaccuracies to consumer agencies.
Company Response:
State: MI
Zip: 48326
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2022, I sent a domestic wire transfer from Chase to XXXX XXXXn the amount of {$70000.00}. XXXX has restricted my account. On XX/XX/2022, I requested that Chase retail wire transfer dept. recall the {$70000.00} from XXXX and transfer to my Chase checking account ending in XXXX. Chase has not contacted XXXX nor has XXXX sent back my funds to my Chase account. Chase inquiry # XXXX. XXXX case # XXXX.
Company Response:
State: MI
Zip: 48315
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Chase Bank has started to hold put a 7 day hold on my payments to my credit card. They started doing this within the last two months. I contacted them, and I get different answers as to the reason why, and sometimes the customer care associate states they don't know why the system is placing the hold. The hold is placed, even though the funds are electronically withdrawn from my bank account. When I escalate to a supervisor, they just say there is nothing they can do.
Company Response:
State: TX
Zip: 77024
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Someone was using my XXXXXXXX XXXX and card to purchase stuff on XXXX. It wasnt me who made those purchases, but they refused to give me my money back which is over XXXX dollars. Someone was making those purchases on XXXX on my account.
Company Response:
State: FL
Zip: 33161
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A