Date Received: 2022-12-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase bank close my account with {$1500.00} still in it refuses to give me the {$1500.00} but yet says its still drawn interest on the {$1500.00} so its probably about XXXX now and they told me I had to wait three years for them to complete their investigation. Is that how it got into my account because the front sent it through where he works for a birthday present back in XXXX And I still refused to give me
Company Response:
State: TX
Zip: 77355
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: We were manipulated by people who turned out to be scammers and we received calls within the hour from people who we thought were our bank since they represented themselves as Chase employees so we unknowingly authorized the transfer. We reported it to the bank and they informed us theyve been aware of problems like that in the past so they told us to file a police report. Not only was our bank aware but the police were also aware of problems like that in the area of people getting scammed. The bank then decided it was our fault.
Company Response:
State: TX
Zip: 78573
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I refer to the payment in the amount of USD XXXX that was rejected by JP MORGAN on XXXX XXXX 2022. I wrote to the bank and also wrote to the US Treasury Department, but no one answered what I could do to get the money back. I will be glad if you can help me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Applied with Chase Bank for VA Loan. Process was very difficult, Chase raised numerous roadblocks blaming VA underwriters causing me to miss first closing date costing me {$500.00} dollars travel costs. They abruptly dropped all roadblocks and we were able to close. They explained it was because they lacked experience in VA Loans. The more concerning issue is that after loan closed and we were in the house I got alert of a {$2000.00} payment on my principal. I called to inquire they sent a letter that they had messed up the closing doc and this was money i was owed but they didn't clarify further. Then last week I received a deposit of {$490.00} against my principal. This time when i called they stonewalled me, customer support would only state that they received a check from a branch. XXXX explanation why this " branch would so gift me. Kept me on hold for long time but eventually refused to offer any explanation raising concerns that they really messed up my closing and don't want to disclose how. Please reach out on my behalf since they wont speak to me.
Company Response:
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 our bank ( XXXX ) wired {$27000.00} twice in error ( should have been done once ) to JP Morgan Chase to cover our payroll ( we have assisted payroll through XXXX ). The error was brought up immediately to XXXX who told us we had to go through XXXX to retrieve our money back. I have contacted XXXX multiple times, mostly by phone. I have emailed them documents as proof. Since XXXX has a relationship with JP Morgan Chase, they have been in contact with them. The first excuse as to why we don't have our money back was because JP Morgan Chase tried wiring it to us but it got bounced back to them. The second excuse was they had put a check in the mail ( in XXXX ). The third excuse was they had to hold it for a 12 week concession ( dated XX/XX/22 ) which would mean XX/XX/22 was the end of 12 weeks. The fourth excuse was a bank change form had to be filled out ( was already done and sent to them in XXXX ). It's been 4 months and there is no reason why we haven't received our money back. We are a small non-profit business ( private school ) and we really need these funds returned to us. JP Morgan Chase admits they have our money, but for some reason won't return it?!
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX of 2021 I had transactions exceeding {$5000.00} on my credit card. I called Chase to report these transactions and they offered me a refund. They asked if I knew a certain person by name. I explained to them that this person was a friend of mine. They later added the charges back on my account. No one explained why. When I called them, they said these transactions were done by my friend and they won't be refunding them. I explained to them that I didn't share my information with my friend and that she stated she doesn't know what these transactions were. I later filed a police report per their instructions and called them in XXXX, XXXX, and over 6-7 times in XXXX and XXXX. I submitted a copy of the police report. I asked them to provide a receipt from the merchants for these transactions or camera images to confirm It wasn't me. They reported me to XXXX XXXXXXXX XXXX and sent someone to make sure I wasn't being abused because of my age. When they told me they did that, I explained that I'm fully aware of my finances and at no point shared my credit information with anyone. They sent me the same letter over and over saying the case is closed unless I provided " more information " but at no point did they share what information they needed. I lastly called on on XXXX and spoke to a supervisor in their escalation department and asked her to share what they are basing their decision on? Also asked her to provide me the communication they received from the merchant that made them close my dispute. She said she would Call me with all their findings in a few days. I received a call today saying my case is closed with no further information. They failed to protect my information and allowed someone to either copy my card information or steal my card without any verification on their end. They then denied my dispute and refused to refund me for unauthorized transactions. They then filed a claim saying I was abused because of my age. They clearly are taking advantage of me because they think since I'm old, I have no knowledge of my spending.
Company Response:
State: CA
Zip: 91942
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I used chase credit card. My ex who was a scammer scammed me and paid off my card which had a balance of XXXX. He used fake accounts to pay it off. I went and got gift cards on the chase credit card and he paid thos off as well. Chase never told me the payments were denied until i spent XXXX. I had my account set up for alerts and i even called them to make sure the payments were made and from legit accounts and they said yes. A month later they sent me mail saying the payments were reversed. Upon checking records they were canceled 4 days later upon payment. So i dont know why ut took a whole month to notify me. Thank XXXX i didnt get more cards and out myself in more debt but if they had told me when i called that the payments didnt go through i wouldnt have gotten more gift cards. Chase is at fault since they did not notify me even thiugh i have all alerts set and even thought i called them a few days later. Its as is they did it deliberately to get my money. Now im stuck paying off a {$8000.00} bill which was all due to a scammer.
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: My wife made a purchase online and paid Via XXXX for {$1000.00} but we never received our purchase and the seller changed his contact info we contacted our bank Chase as well as XXXX and neither of them has helped. They both claim to protect our money but neither one of them could help me with this scam. I am very frustrated with both of them. I will never use XXXX again for anything
Company Response:
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On a payment plan they set up. I got email confirmation and they are charging me late fees. Will not resolve and ive spent over 5 hours on the phone. The min is {$120.00}. Ive been paying {$150.00}
Company Response:
State: CT
Zip: 06074
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: First, I get two mails from Chase Bank to my address informing me that I recently applied for an account with them. They went to acknowledge that the account were not authorized because there was not enough verification provided to verify that it was me opening the account. Both letters were dated XXXX XXXX XXXX. I didnt think nothing of it and thought everything was okay. Second, XX/XX/XXXX I received XXXX emails from JPMorgan Chase Bank. They came in around evening time around XXXX confirming that I enrolled in their credit monitoring program. Next day comes around XXXX I found chase number on their website to contact them over the phone, I speak to an agent then they transfer me over to the claims department. The agent answers to take all my information and the guy tells me that the account was processing but there was not an active account but he did see 7 profiles under my name but there were not any accounts. Someone was attempting to open accounts under my name but they were not processed. As the agent is processing my identity theft claim the call drops. Furthermore, I call back to get back to the claims department this time Im met with rude agents. Im transferred over to someone and the agent refuses to give me help. I am begging with them to stop the account before the account processes and go through but they tell me they can not help because theres not any account opened. I call back again to get a new agent shes talking so fast and being rude, she ends up setting my my identity theft claim but I blame chase because i ask them why would they process this account when I called earlier to warn them it was fraud. I never been a customer of chase ever and been a customer at XXXX XXXX XXXX for 5 years. Lastly, I call back again to get more information form they account they refuse to tell me. They inform they added an alert. So I already frozen my credit as well and I then i sit on hold for 2 hours with no help. Agents are all rude and dont want to help. I called today XX/XX/XXXX to get more information but the agent ends up being helpful but she also refuses to help me out. She seemed lost or just laughing it off when this is serious. They didnt even want to disclose my information with me and I told them it was me. So, I told them Ill go to the branch with my police report to get this done and they said itll take days on end for them to process. Im very upset and angry, this is misuse of peoples information. Chase needs to be held accountable for this immediately and remove my account asap without a police report.
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A