Date Received: 2022-12-29
Issue: Getting the loan
Subissue:
Consumer Complaint: In response to the company ( JP Morgan Chase ), I am requesting the decision that was suppose to be sent to me. This complaint is in response to case number XXXX. I want to receive a copy of the decision notice that was suppose to be sent to me in XXXX. XXXX XXXX attempted to send me the notice by secure mail upon my request on XX/XX/XXXX. I would like that letter so that I can follow up with the XXXX XXXX XXXX XXXX XXXXXXXX.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: A female called me stating she was from Chase Fraud department and sounded so convincing and verified me with me via text message. She stated that my accounts had been compromised and that I needed to have my accounts blocked and will receive new debit cards. She stated that she needed to walk me through the transaction to finish it and had the bank on the other line and that my funds will be fine and if it was removed that it will be replaced. She also verified my home address and told me my debit cards will be sent out within 2 days. Later I logged back into the account and saw the money was gone and called the bank and that is when they told me that no one from chase called me and that is when I filed a claim. They told me that the transaction was in pending status and that they were putting an urgent rush on it to stop the transaction I should hear back next week Tuesday or Wednesday. And then they transferred me to another department because I stated that I feel like my other information and accounts were compromised so when I was transferred the guy put a block on the one account that came from the wire and stated that it should not take that long for them to figure out if the transaction has gone through or not and he transferred me to the claims department. The claims department stated that the transaction has already gone through and told me that I was the one that made the transaction so it was not too much he could do and to go through the customer service chat for assistance. I stated to him that I was already transferred a couple of times and that customer service will more than likely send me to someone else and that was not helpful. I eventually asked to be transferred back to the transfer wire bank department and from there I have been on hold for at least 40 minutes now with nobody picking up. It seems that Chase is not helpful after all but only throws stuff in my face that I made the transaction after they clearly said that they would do everything they could to get my money back and they did not. I did find out this information from another department on the person that stole and falsified their identity XXXX account lives in XXXX, FL / XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX Address ( Transaction went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX person name : XXXX XXXX On my end, I still show that this transaction is still pending.
Company Response:
State: TX
Zip: 78717
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: The person gave three different XXXX accounts under XXXX XXXX, XXXX and XXXX. I also have the email addresses being used for XXXX : XXXX and XXXX ( {$25.00} sent but {$25.00} was bounced back. So he gave me another email to send it to.. XXXX that went through. They reached out to me on XXXX stating I won a pair of sneakers ( XXXX ) all I had to pay was shipping and handling, I sent XXXX {$25.00} through XXXX. Then he sent me another email let me know I had to pay {$30.00} in order to get a confirmation number. I sent that to XXXX. Then XXXX asked for {$25.00} for protection I sent it. once again he asked for additional money because he claimed the first {$25.00} he didnt receive and wanted me to send it to him via XXXX XXXX XXXX and I said no I sent enough for sneakers I suppose to have won. He became irritated and is not responding to my messages on XXXX and never sent me a confirmation.
Company Response:
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scammer pretending to be a seller asked to send money using XXXX. An email was sent that the transaction needs to be of {$500.00} for business account. Sellers send {$500.00} with the option that I refund the {$300.00} overpayment. Received email from XXXX indicating the process. I never received the money and They received my payment.
Company Response:
State: TX
Zip: 78541
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Hi my name is XXXX XXXX XXXX XXXX XXXX and I am a XXXX XXXX and XXXX XXXX. During the month of XXXX I fell victim to a banking scam, and it basically affected me my whole first semester. I was banking with Chase Bank of America at the time, but now I bank with XXXX. In terms of the banking scam and the problem with my bank is that I was sent money, I believe they were two {$1000.00} checks, which were apparently altered or stolen checks that were put into my account by a scammer. I was not comfortable with the money being in my account so I sent the money back to this ( scammer ) that I didnt know was scamming me at the time. Then a few days later I looked in my account to see that {$2000.00} dollars was returned out of my account by my bank, and they did this without my knowledge. Then I contacted the scammer out of panic to try get my money back, after speaking with the bank, and they said there was nothing that they could do. This led to multiple unauthorized XXXX payments of {$500.00} amounts and false checks that were eventually taken out of my account by the scammer. The scammer even filed dispute claims on transactions that I made, and one of them was a tuition payment that I made towards my first semester of college. This shows the lack of security and lack of accountability that chase holds. They completely refused or claimed that they can not do anything. Eventually my account went in overdraw, and I went from having {$9000.00} to {$0.00} from my savings and checking account combined over the course of 3-4 months, and then it even went in overdraft because of all the false checks that were being put into my account and being returned that I am now accountable to pay off when I now have little to no money. I am working with my school and the police to try resolve this situation that I am in as well. I hope this is enough information about my situation, and I apologize if I did not include any specific dates because after the first incident with the checks it went out of control, and I couldnt keep track of everything on top of school. I learned a valuable lesson, and even though it affected me, I think of it as a learning experience and I am going to recover from it.
Company Response:
State: PA
Zip: 19426
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Chase Bank provided fees in the XXXX almost XXXX of dollars unnecessarily for items not owed. Additionally, Chase Bank has not paid for the checks totaling {$3900.00}
Company Response:
State: MI
Zip: 48307
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I wanted to buy tickets from a seller on XXXX She/he pretended to have 4 tickets and gave me this email XXXX and a XXXX name XXXX XXXX so I paid the amount of money and she never replied nor sent me the tickets
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Hello, this credit report companies insist they wont check my credit and still do and thats that biggest issue Im having now with multiple companies and its damaging my credit horribly I really need this problem resolved and a good friend told me about you all and I hope to get some answers on what can be done.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase is now lieing to you. They been closed my account. The same day I filed my claim. And the took my only means of income my XXXX check case I'm a XXXX citizen of the United States. They closed it because I know that the bank let someone into my account my personal account to learn things about me that was later used against me to gety XXXX check taken away from me. But it did not work but they had no right to let someone in my account and find statements in my account from XXXX months ago. And they would not let me get my money out of my account. They are lieing and changing my account If it's closed why are they going into my account and changing things. Why are they placing and taking money from my closed account and most of all why are they holding on to my money if I go any money left they are also taking you withdrawal slip and using the same slip and using on money that there taking out my account. And the XXXX XXXX that was taken from my saving account was taken out without my .Knowledge. I was never told of any finding on my account but has had money taken from it and then being hung up on when asking them about it. They are also sending me emails of a letters that they have sent to my online account. Knowing for a fact that I Can't get into it because the locked me out, They are not placing nothing but lies on my account and my money somewhere else. They are making it look like I spent money off a card that I never had. They make sure that I can't have any of my own money and there not being honest with me. I can't put it in another account and can't get any money from the closed account that's been closed since XXXX.. XXXX I haven't had any rent, personal, or spending money for over a month now. I have paid my phone, rent or storage at all. Who are these people that gets to drain us dry, comit t crime after crime and take our money and run our life and none of this is my fault. XXXX them for the proof they so call have that say I spent. They can't because they know it was them.
Company Response:
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This company defrauded my trust and falsely reported negative information to my credit report
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A