Date Received: 2023-01-04
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On or about XXXX XXXX XXXX and XXXX XXXX XXXX i called customer service to have my online profile deleted and they not allowing me to do so i no longer use online service
Company Response:
State: FL
Zip: 33165
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: PT. XXXX XXXX XXXX ( XXXX XXXX ) always buy device and payment to XXXX XXXX XXXX XXXX XXXX XXXX XXXX address : XXXX ) and they have bank account at XXXX XXXX XXXX XXXX. With issue audit and cash flow, hecker sent notice letter by email to PT. XXXX XXXX XXXX via email XXXX to arrange payment to new account bank XXXX XXXX XXXX Chase Bank XXXX XXXX PT. XXXX XXXX have transfer to Chase Bank Texas - XXXX with detail : XXXX XX/XX/2022 - EURO. XXXX XXXX XX/XX/2022 - EURO. XXXX At XXXX XX/XX/2022, the hecker info that they not receive the payment with amount EURO. XXXX. After we cross XXXX again with XXXX XXXX XXXX XXXX XXXX info never have Account in Chase Bank XXXX XXXX and after that we realize have been fraud by hecker. We already report to our bank in XXXX to cancell the transfer, but until now there is no feedback from Chase Bank, the fund never refund or back to account PT. XXXX XXXX. Please help for investigation and catch the fraud and refund our money. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/22 I closed my Chase Checking account. On XX/XX/22 I returned an item to XXXX for {$74.00} which was originally purchased with my chase debit card. XXXX refunded the money to my closed chase debit / checking card account. Chase bank had me send a fax to their claims dept and approved a {$74.00} refund and sent me a check on XX/XX/22. Months later, chase has sent me a collections notice asking for the money back. I have spent months on the phone with Chase Bank ( corporate, claims and collection dept ) as well as with XXXX XXXX. Chase claims XXXX sent me a paper check on XX/XX/22. This never happened. XXXX does not send paper checks to customers, there is no check number or information that XXXX can supply proving this because it is not their practice. However attached you will see the transaction numbers from XXXX proving the money went to Chase. I told Chase if they did not remedy this situation I would report them to office of the comptroller, the news, and small claims court. They said go ahead. I have attached only some of the correspondence and you will see the confirmation from XXXX that chase has my money. In order to protect my credit I made a {$10.00} per month payment arrangement with chase to repay the money which is rightfully mine. So I dont have the product and Im paying twice? Makes no sense. Fraudulent practices taking place here, I hope someone can help me remedy this situation.
Company Response:
State: NJ
Zip: 08005
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Upon looking at my credit report for XX/XX/XXXX, I discovered a late payment that caused me to get denied for credit. The late payment was for XX/XX/XXXX, according to 15 USC 1666b, it is a violation to report credit for any purpose. I am demanding that you correct the status of the error to good standing or I will have to go forward with litigation.
Company Response:
State: AL
Zip: 36575
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I filed a claim for several fraudulent ATM withdrawals. I explained that my debit card had been stolen along with my passport and XXXX credit card. I advised them that I did not make authorize these transactions. On XX/XX/XXXX I received notice that my claim was denied and to call them to get the information they used to investigate. On XX/XX/XXXX I contacted the claims department and spoke with a supervisor XXXX XXXX who stated that they will not honor the claim because my PIN number was used. I explained to her that I did not share my PIN with anyone and someone got a hold of it by another means. She refused to process my claim.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022 I posted a new listing on XXXX XXXX to sell my XXXXXXXX XXXX. A woman named XXXX XXXX messaged me interested in buying the XXXX. She said she can send me the money through XXXX, she messaged me telling me she sent me the money and I received an email from XXXX. The email stated my XXXX account was not a business account so it needed to be upgraded. I have never sold anything before so this made sense and the email said from XXXX support. Following this email, the buyer sent me a message claiming she sent me another {$250.00} to upgrade the account ( also stated in the email ). The requirements stated by XXXXXXXX XXXX email were to send {$250.00} to the buyer to protect them and they will send me the total of {$500.00}. I sent the {$250.00} and continued messaging the buyer until I received another email stating I need to send {$500.00}, at this point, I recognized this could be a scam. I continued to message the buyer to send me back my {$250.00} but they ended up blocking me. I immediately called my bank because the {$250.00} XXXX payment still said " pending '' on my account. The woman working for Chase said they can not stop the payment and will do an investigation but can not guarantee any form of refund for the scam.
Company Response:
State: FL
Zip: 33991
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello, Thank you for taking the time to review my concerns. On the weekend of XX/XX/2022 - XX/XX/2022 I purchased 4 nights stay at the XXXX XXXX and during that timeframe we did not have a working shower. I spoke with management during every night of the stay and they would promise to address the issue but it was never resolved. This is disappointing because a functional shower is an essential part of a hotel stay and my parents and baby brother were not able to clean up which resulted in health issues. Chase manages rewards parties via a third party member and in order to discuss the issue, I had to contact ChaseTravel>Vendor>Hotel in order to receive more information. This game of telephone did not allow me to properly convey the issue and work towards a resolution. Upon filing a dispute this added another layer to the conversation Chase XXXX. After speaking to multiple people on the issue I dont believe the details were correctly recorded and my dispute was closed. As a customer, I dont believe Chase attempted to correctly resolve or correct the issue for the following reasons : 1. They did not allow me to dispute the full amount as I used travel points for {$300.00} out of a {$950.00} dollar stay 2. They introduced multiple lines of communication which prevented me to accurately articulate the issue 3. Unclear resolution description 4. Little to no communication from Chase on the issue submitted or resolution
Company Response:
State: CO
Zip: 80232
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Today, XX/XX/23, I, a person with XXXX and XXXX, attempted to address the issue of my account Being overdrafted. I got hung up on not once, but twice, and the third time i called back the wait was XXXX minutes. None of the workers speak English very well nor are they very understanding or sympathetic. Furthermore, again, these XXXX transactions in XXXX are NOT mine. The provisional credit was reversed with NO notification or communication. My account is all in disarray and they have been giving me the runaround when i am simply trying to pay what I owe! This is XXXX and frustrating. I am an American citizen and want some help!
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: i hired a debt resolution firm to help me out with my credit and debt, when i hired htem they told me that i will be paying 40 % of the debt and small payments towards my debt, i figured it out when i went online to do some research on theyre review i figured that out that i am not the only one, alot of ppl got scammed by XXXX XXXX i calle Chase to do a dispute, i did a dispute for the XXXX case andi had a bunch of small disputes, they returned the money to me after few days they returned it to XXXX and the closed my case, all the disputes that i made that day around {$1300.00} was returned to the merchants and the case is closed so i dont have a chance to get my money back, it looks like somehow i have upset the representatives that i spoke to and that they did it this way on purpose so i cant get reimbursed. i feel betrayed by my bank big time
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 we got a Cashiers Check from XXXX XXXX in the amount of $ XXXX it was deposited into an active Chase Bank Account , and we have the receipt of the deposit and the purchaser copy of the Cashiers Check. We spoke with Chase Bank they advised us it is an open account, and they flagged it as fraud. We told them we are trying to get our money back, and was just told to file a Police Report. They have not been much help in helping us get our money back for fraudulent activity. Please advise us on how to get our funds back. The cashiers check supposedly was to clear on the XXXX. We have all documents that this is fraud and we would like our money back from Chase Bank.
Company Response:
State: NV
Zip: 89436
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A