Date Received: 2023-01-03
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I and my granny did an online application on XX/XX/2020 with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX ( XXXX ) XXXX for a XXXX XXXX XXXX where she co-signed for me, and they called and told me I was approved and granny and I could come pick up the truck. When we got there they showed me and granny the truck and we came back and sat down and signed papers for truck and XXXX nut a downpayment of {$1000.00} down ( that I was not supposed to pay ). At the time I did not realize the annual percentage rate was inaccurate, the finance charge amount was inaccurate, the amount financed was inaccurate, the total number of payments was inaccurate, the monthly payment was inaccurate and I was not supposed to pay sales tax in Illinois because I am not a resident of Illinois ( and was not a resident of Illinois at the time of purchase ), all warranty services they charged me for are not valid ( they said I do not have any active warranty other than the manufactures warranty, and that I had been abused and deceived.
Company Response:
State: IN
Zip: 46342
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was getting charged fees with out getting told or recieve of mail or call, I bought stuff online and they never helped me with my money back also there were other banks where my credit was messed up it was at XXXX or so almost XXXX and I opened 3 cards after people started doing it under my name somehow there just lots going on right now
Company Response:
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: A charge was made on our Chase XXXX card in the amount of {$10000.00} to The XXXX XXXX on XX/XX/XXXX. The service was for a time share exit. After several communications with The XXXX XXXX, and their agent, XXXX XXXXXXXX XXXX, it was apparent that they were not able to assist us. Their delay cost us an additional fee increase of {$700.00} to exit XXXX XXXX XXXX XXXX through their XXXX program. On our own, we finished exiting the second timeshare on XX/XX/XXXX, thus avoiding membership and maintenance fees, totaling {$2900.00}, due XX/XX/XXXX. We requested a refund from The XXXX XXXX, but they refused. We contacted Chase to dispute the charge as Chase claims to protect from fraudulent vendors. The charge was disputed in XX/XX/XXXX and documentation explaining the incident was submitted. In XX/XX/XXXX, Chase CLOSED the dispute with the following comments : " Dispute outcome -- Credit issued. We reviewed your dispute with the merchant and decided in your favor. We closed this dispute and changed the temporary credit we issued your account while your dispute was still under investigation into a permanent credit. '' XXXX was made on this statement and the permanent credit. I placed reliance upon Chase Cardmember Sevices written decision, and spent that earmarked $ XXXX money on a home irrigation system. Legally, promissory estoppel should prevent Chase Cardmember Services from changing their written decision, on or about XX/XX/XXXX. Chase rebilled the charge to our closed credit card account and charging interest on the {$10000.00} twice reversed charge. Chase Executive Office investigator XXXX ( no last name provided ) has not returned my telephone calls, and no manager was available today to answer my questions.
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My ex husband forged my signature on a check made out to me and him jointly with an and separating the names. He deposited that check into his sole account. Chase Bank XXXX XXXX XXXX, CT let the deposit go through without verifying identification. When I came to know of this forgery, I went into the branch with my valid identification and still they have not resolved the matter.
Company Response:
State: CT
Zip: 06074
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wire fraud took place on XX/XX/XXXX in the amount of {$9300.00} plus a {$25.00} wire transfer fee. I went to the XXXX XXXX, TX branch and personally tried to stop this transaction. The Wire transaction occurred at XXXX and Chase claimed they were unable to stop the fraudulent wire transfer. I was advised it would be XXXX bus days for them to investigate/return the funds. It has been XXXX bus days ( even with the holidays ). Chase filed the claim on XX/XX/XXXX and froze our account. Created a new checking account so they perpetrator couldnt access funds any longer. I was advised by XXXX at the branch that she filed a wire fraud case number : XXXX. I have tried to reach someone to get updates on this research and have been told by XXXX that there is no one I can reach out to. She had previously advised I could call the number on the back of my debit card and ask to speak to someone in the wire dept. After being transferred 7 times, no one was able to help. We feel Chase has no incentive to assist us and are ignoring this. I also tried contacting XXXXXXXX XXXX directly. The wire transfer was sent to a bank account with the name XXXX XXXX XXXX to XXXX XXXX XXXXXXXX XXXX. They refused to tell me if they received any electronic notification from Chase requesting my funds to be returned.
Company Response:
State: TX
Zip: 76179
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I discovered I was identity thefted XXXX, and discovered accounts that are not mine or fraudulent charges. I have disputed accounts several times and I get ignored. It has caused me to be homeless.
Company Response:
State: AZ
Zip: 85345
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: This e mail is to advise you of a horrifying experience I had with Chase. In XX/XX/XXXX, I asked Chase to void/stop payment on a series of check # XXXX as I lost my check book, which Chase did I then began to use money orders drawn from Chase and check cashing ( Money Orders ) to pay my bills. In XX/XX/XXXX, I believe, I ordered checks from Chase to pay my bills as getting money Orders ( MOs ) from chase bank and/or cash checking was too strenuous. I received a new batch of checks from Chase and began to write checks I wrote checks to my landlord XXXX XXXX XXXX, XXXX and the IRS in XX/XX/XXXX On XX/XX/XXXX, I received a call from my landlord stating that there was a stop payment on the check I wrote that they presented. I never authorized a stop payment from the new batch of checks I received. After calling the Chase call center ( which was disastrous ) three times I was given specious information, inaccurate information, or told there is no record of what I was talking about. Horrified I went to the Chase Branch on XXXX XXXX ( XXXX ). After her research, XXXX XXXX ( a VP at the XXXX XXXX branch ) found that I was issued the same series of check # XXXX ( new batch I received ) which were identical to the series of cancelled checks in XX/XX/XXXX. I received a letter from Chase acknowledging the bank error Additionally, I received a call from XXXX XXXXChase Complaint and XXXX XXXX XXXX XXXX ) XXXX, Ext XXXX, who needed information. She was not helpful and informed. She called me on XX/XX/XXXX stating that she sees a check cleared in XX/XX/XXXX, for XXXX. What she told me has nothing to do with my current issue. I think she saw the amount and concluded there was no issue. The issue is this happened in XX/XX/XXXX As you may tell, I am horrified by the treatment I am getting I have suffered humiliation, pain ( XXXX XXXX XXXX increased ) and fear that my credit and housing may be in jeopardy. I am in the process of contacting the XXXX XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX due to the treatment I am still receiving. I will also contact Chase Corporate if this issue in not addressed properly Finally, XXXX XXXX should be commended on her superb customer service skills. The branch manager was not helpful, to say the least. I am requesting adequate redress/compensation due to this bank error. Thanks XXXX XXXX
Company Response:
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I put in an order through XXXX on XX/XX/2023 AT XXXXXXXX XXXX. 15 minutes later I cancelled but they said it was already being shipped. So they took XXXX, from my credit card. I called my bank and they said it was still pending. There is no way 15, minutes after putting in an order at XXXXXXXX XXXX they were shipping my order. I cancelled the order at XXXXXXXX XXXX. Their policy is they don't charge you until item ships yet 15 minutes after submitting order they took XXXX from my card. the order number is Order # XXXX. My bank says it still shows as pending but XXXX says it's been cancelled. XXXX policy is you are not charged until items ship, how ever they took XXXX within 15 minutes of placing order before items were shipped. XXXX says it was cancelled but if you look at screenshot 65 it still says pending.
Company Response:
State: IN
Zip: 47304
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Chase advertised that once I spend {$7500.00} with in 90 days of opening the card, I will get XXXX points equal to {$750.00}. I have fulfilled and spent more than {$7500.00} and now chase is saying they do not honor it because they are not posted before XX/XX/XXXX. I as a customer do not have control over when the merchant charges or chase posts the charge as I have a document proof that I made purchase on XX/XX/2022 which is well before the offer deadline of XX/XX/2022. I feel like these banks have cheated me in opening their card and made me spend all the money without offering their end of the bargain.
Company Response:
State: VA
Zip: 20171
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Chase was supposed to take my mother off as a registered user of my credit card, and not allow her back on. She then got back on with Chases help and racked up XXXX dollars in charges and now chase is utting me on the hook for purchases I never made, that were made fraudulently and without my permission. I saw no benefit of any of these transactions and now they want me to pay XXXX of XXXX of dollars including XXXX in debt my mother XXXX to my card without permission from me along with about XXXX in contractor payments. Chase is trying to stick me with a bill they caused through gross negligence and I have been having XXXX XXXX ever since this started.
Company Response:
State: RI
Zip: 02904
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A