Date Received: 2023-01-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received a call from JP Morgan Chase that there had been an attempt to wire out {$8000.00} from my account. I informed them I did not authorize this. I was informed that my funds of XXXX needed to be transferred to aa new account due to the current account being compromised. dates of the transactions occurred from XXXX XXXX XXXX ranging from XXXX to XXXX adding to a total of {$49000.00}. I filed a unauthorized wire fraud claim with JP Morgan Chase on XXXX.I was told that JP Morgan has had their number spoofed and that fraudulent claims have been common. I was informed it would take 24 hours for the paperwork to be processed in order for JP Morgan to begin the process to recover my funds and that it would take 3-5 business days to update me. I called JP Morgan on the 5th day XXXX to ask for an update. I was informed that the accounting department was working on recrediting my account, but that I needed to open a new account with JP Morgan Chase in order to refund my funds due to the old account being compromised. I was also informed that I was supposed to have filed a police report, of which I was NOT made aware of at all then I submitted the paperwork for the wire fraud claim. I submitted the police report as soon as possible on XXXX JP Morgan Chase confirmed they received it and that it would take up to 5 days to process I called JP Morgan Chase on XX/XX/XXXX for an update and spoke with a account supervisor XXXX who informed me that my claim had not been processed at all and that my police report had not been attached to my claim. I have attempted to follow all formal processes with JP Morgan chase to correct the Situation. JP Morgan chase has not taken responsibility to correct their mistake. JP Morgan Chase has been very negligent in the process of my claim and did not make an attempt to return my funds.
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I used the Chase XXXX XXXX program to book a round-trip flight for {$1700.00} on XX/XX/XXXX, leaving on XX/XX/XXXX and returning on XX/XX/XXXX. On XX/XX/XXXX, I called Chase to have the outbound flight changed to XX/XX/XXXX, and was charged {$1900.00} for the fare difference plus change fee. Upon arriving at the airport and trying to check-in, I was informed that my ticket was cancelled. I had to purchase the same ticket directly from the airline last-minute for an additional {$10000.00}, which I paid for using the same Chase credit card which I used to book the flight previously, assuming that this was an error on Chase 's XXXX and that I would be reimbursed for the additional cost of re-booking the flight last minute. I called Chase XXXX XXXX customer service twice on XX/XX/XXXX, explained my issue, was put on hold and ultimately hung-up on with no resolution. I called twice again on XX/XX/XXXX, and spoke to a customer service representative who verified that this cancellation was an error on Chase 's end, that I would be reimbursed for the {$10000.00}, and that my return flight was not also accidentally cancelled. I called on XX/XX/XXXX to verify the status of the reimbursement, and double-check the validity of my return ticket to avoid the same issue since I was unable to check-in online, and because my trip was showing up as cancelled on Chase XXXX XXXX website. The customer service representative confirmed that my reimbursement request was approved and that it would take XXXX billing cycles to show up, and that my return ticket was likely still valid. The representative proceeded to inquire with the airline directly, and promised to email me the confirmation of my return ticket, but did not do so. I called again on XX/XX/XXXX to once again confirm the validity of my return ticket, at which point I was informed that the return ticket was cancelled. I proceeded to book the return flight directly with the airline for an additional {$3300.00}, using the same credit card. On XX/XX/XXXX, I called again to get the {$3300.00} reimbursed as well. After being hung-up on the first time, the second time I was informed that they were unable to reimburse this amount, and that this time they were unable to verify the status of my original reimbursement. At further insistence, I was informed that they would escalate this to the accounting department, but with no way to track the request and an estiamted callback date that was after the billing cycle during which the payment would be due.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a business checking account with chase. On XX/XX/2022, i noticed several charges from XXXX, these are all amounting to atleast {$1000.00}, I called Chase Bank and filed a fraud claim. This bank account/card is never linked to XXXX, nor did i use XXXX sevices that day since I was at work. THERE ARE ATLEAST 27 transactions only for that day. I am a XXXX at the XXXX VA XXXX, that day i was working XXXX to XXXX and theres no way i could have taken those rides, nor someone else. no one else has authorization to use this card. I was reimbursed. Until XX/XX/2022, all these reimbursements were charged again on my business account. I called Chase and they told me, XXXX denied my claim due to " a physical card was present during these transactions and that someone might have my card number. '' -- i requested to re open the case, I also contacted XXXX. XXXX did reimbursed me 13 of these transactions, but not the other transactions that are still amounting to {$790.00}. I contacted XXXX and they told me, they already issued me a refund, they did not answer my question regarding the other transactions that Im waiting to get refunded for. I also contacted CHASE to reopen the case. I submitted myt timesheet at work as evidence. Its been a month and still this issue is still not resolved. Thank you and Im hoping that this matter gets resolved. i am attaching a copy of my bank statement and I highlight the transactions that are still not reimbursed to me by CHASE AND XXXX.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I rented a car from XXXX rental car on XX/XX/2022 and my credit card was charged {$860.00}. When I turned the car in on XX/XX/2022 my credit card was charged again for {$870.00}. The original invoice shows that the charge of {$860.00} was supposed to cover the rental period so the charge on XX/XX/2022 was a double charge for the same transaction. Chase Freedom Credit Card refused to resolve this matter. I rented with XXXX on XX/XX/2022 and my original invoice of {$940.00} was charged on XX/XX/2022. When I returned the car on XX/XX/2022 I did not receive a emailed invoice but another charge of {$1100.00} so again I was charged more than double for a rental car. Then on XX/XX/2022 I rented a car from XXXX and was charged {$950.00} on XX/XX/2022. When I turned that car in I finally realized that they had been charging me double because the charge of {$950.00} still remained on my credit card and then I received an additional charge of {$1100.00} on XX/XX/2022. In total I was only supposed to be charged {$860.00} + {$940.00} + $ XXXX {$1100.00} =. XXXX Rental Car charged me {$7800.00}. Chase Freedom Credit Card claims department did not resolve this issue and in essence allowed XXXX to charge me a extra {$3900.00} fraudelently. These " ghosts '' charges would show up on my credit card account and increase my balance and then disappear without my balance going back down. I was adding cash on the credit card every time I rented a car to match the total cost of the car. You can also see that on the last transaction of XX/XX/2022 for {$1100.00} was for the same car that they charged me {$950.00} for on XX/XX/2022
Company Response:
State: CA
Zip: 91302
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: My wife handled all of our bill paying up until she died last XX/XX/XXXX. Recently I was told by a woman I had hired to help me with legal services that she was going to serve my work with wage garnishment papers. I asked her from who, about what? Why would my wages be being garnished. She refused to tell me so I looked up my court record and my credit history on XXXX XXXX. Apparently since XXXX several credit companes and companies who bought debt from credit cards have been taking me to court over credit cards in my name. I was not aware of any credit cards in my name. I have not taken any out. Clearly my wife XXXX XXXX, or my daughter XXXX XXXX, mustve taken these cards out in my name, ran them up and hid the statements from me. My wife always got the mail, I never even had the mail key til she died. Now I am getting stuff from companies and I dont even understand what it all is. All I know is that I did not sign up for any credit cards. So all of them were taken out by someone in my name. The companies I found on my court record that have apparently gone to court over this debt are : XXXX XXXX XXXX ( bought debt from XXXX ), XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX. My credit report says these companies I also have debt with despite me not taking out cards or loans with them : XXXX, XXXX XXXXXXXX XXXX, and JP Morgan Chase. Please investigate these fraudulent accounts and see who actually took them out in my name.
Company Response:
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2022, I went to XXXX, WA branch of Chase bank to wire transfer money to XXXX. I wanted to send my sister XXXX XXXX yen, thus I asked bank agent is there any fee incur her to receive. He found out that XXXX XXXX yen would be charged, so I added XXXX. XXXX XXXX XXXX equaled {$430.00} at the day 's rate. I also paid {$50.00} transfer fee. At the end I paid Total {$480.00}. I let my sister know I sent her XXXX plus receiving fee of XXXX so she wouldn't have to pay any fee. However my sister only received only XXXX XXXX yen. She asked her XXXX XXXX the reason, Bank told her that they received only XXXX, the document showed XXXX was already taken as fee. XXXX XXXX said they charged fee of XXXX yen for my sister to receive. I also called the bank and talked directly several time. They explained money arrived Chase Japan and go through one other bank before come to their bank, however none of them charge fee. So XXXX has to be taken at Chase. I received copy of the documents from XXXX and emailed them to Chase agent. I went to Chase XXXX 4 times to discuss and called XXXX to dispute, but they do nothing, Chase had been insisting that the document indicate they sent XXXX.
Company Response:
State: WA
Zip: 98926
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022, someone broke into my truck, stealing both my wallet and phone along with a few less important items, headphones, chargers and such. After breaking my driver 's window and stealing my items, they made 2 purchase on my debit card, 1 for {$4200.00} and the other for {$220.00}. I filed a police report and reported the fraud to Chase Bank. When I filed my report with Chase Bank, I asked if they needed my police report and they said, if required, someone would reach out. Then Chase Bank denied my case, with no one reaching out to me. So I sent in the police report and receipt for fixing my truck window to ensure they had everything needed for my case. However, they denied it again, stating they are not responsible since they verified the cost through my phone, which was also stolen. Now, I'm not sure whay to do because XXXX essentially said they have zero responsibility, even though the purchase was verified through a phone that was stolen.
Company Response:
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: To Whom it may concern, I was the victim of identity theft and the Me-To-Me Scam. I had someone call me with the caller ID Chase Bank, they said they were a representative of the bank, and that someone was trying to make fraudulent charges, he gave me his name and badge #. They told me to send money to an gmail address that I thought was sending it to myself thru XXXX. I realized the next day this was not a bank Rep and I had been scammed to send {$500.00}. I called the fraud department they said they couldnt do anything and directed me to XXXX, and said they couldnt do anything. Btw this was just 2 wks before XXXX. As I dug deeper I found out they had hacked into my XXXX account and set up a new account under my name, a bank account and I had to contact XXXX to please shut down the fraudulent account and my account because I was no longer receiving emails. They had also hacked into my yahoo account. Had to create a new account as I was getting XXXX XXXX/connected with Chase that they were trying to take more money. I went to the Branch they said they could do nothing but again tried to call the fraud department and they said they couldnt get the money back from the Bank that was set up because it was frozen. We tried XXXX again and thats what they told us. I found an article in the New York XXXX about this Scam and that the CEO of JP Morgan Chase made a statement that Chase would refund the money to the Chase Customers who were victims of the Me-To-Me Scam, however, the branch assistant manager escalated it to the claims department with the article and they called me and declined it again. I have had to contact all my creditors, change my emails, filed an identity theft on the government website, set up a new account and changed my direct deposits of my pay check. I am still battling this and I just feel like Chase made a false statement to the public and their customers who have been a victim of the ME-To-ME scam in the XXXX XXXX XXXXXXXX. I showed all kinds of proof of fraudulent email account, credit journey emails, even that the email is no longer registered with XXXX, and really just frustrated and upset I cant recover my {$500.00} which I thought Chase was protecting my money. I am considering withdrawing my money from the bank however this scam has hit every major bank. No one is listening or doing anything to help me to recover my {$500.00}.
Company Response:
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/2023 I have reached out on number occasions on the phone to resolve this dispute that I was unaware was in collections in the amount of XXXX from XXXX XXXX XXXX, also a collections from XXXX XXXX XXXX in the amount of XXXX and also an inaccurate amount being displayed for JPMCB CARD SERVICES these companies are reporting inaccurate information to XXXX, XXXX, XXXX where it still remains unable to be verify accurate information for these accounts that have been marked as a collections/charge off every month still after a dispute letter still reporting inaccurate balances displayed there has not been any further update nor deletions after request to removed
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: There is a late payment on my account that is being reported on my credit file and I have never been late.The information including my address and spelling of my name is also incorrect.
Company Response:
State: CA
Zip: 95340
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A