Date Received: 2023-01-18
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: JMPCB Card was opened without my knowledge in the amount of {$17000.00}. XXXX XXXX also opened a credit card without my knowledge in the amount of {$1600.00}.
Company Response:
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have reach out different occasions to resolve this issue on XX/XX/2022, XX/XX/2022 and XX/XX/2022 on the wrong information that's being reported on credited report.
Company Response:
State: MD
Zip: 21220
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A refund for over {$9000.00} from my university was sent to a chase account that was closed and it was confirmed by my school XXXX has recently these funds. I have contacted chase to return the funds back to me or return the funds back to my university and I have still yet to receive it. I have confirmation and if not returned I will file a lawsuit against the company.
Company Response:
State: IL
Zip: 61801
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/2023 XXXX for a JP Morgan Chase credit card account. I called the company to report the incorrect inquiry. I informed the company that I had a fraud alert on my credit, and that I should have received a phone call for any credit inquiries. I also reported the fraud to XXXX, and put a freeze on my credit file, and renewed my existing fraud alert.
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I wrote a check to a company that provided us a service. This check was intercepted at some point in the USPS mail system and fraudulently endorsed and cash at a XXXX XXXXXXXX in XXXX XXXX. The person who endorsed the check simply wrote " XXXX '' ( For Deposit Only ) and deposited it into their own account. The intended recipient never received the check and confirmed that they did not cash this check. Multiple attempts, including written and signed affidavits, to contact Chase bank on this matter have gone unresolved, and attempts to contact the XXXX XXXX in XXXX XXXX where the fraud occurred have gone unresolved as well. I discovered that the check was fraudulently cashed on or around XX/XX/2022.
Company Response:
State: CT
Zip: 06820
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Checked my credit report and account on my report for a bank card that is not mine with an exceeded balance.
Company Response:
State: NC
Zip: 28715
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Pursuant to 15 U.S. Code 1691 - Scope of prohibition- It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction. Keyword : ANY I was discriminated against based off my credit report/reputation. Also Pursuant to 15 U.S. Code 1602 ( p ) - Definitions and rules of construction. The term unauthorized use, as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. The credit card being my social security was used by Chase ( person ) and I the cardholder received no benefit. Chase has already confirmed through the mail that they in fact did deny me my right to credit. Chase shall pay fines for said violations including 15 U.S. Code 1681n - Civil liability for willful noncompliance. {$1000.00} per violation invoice will be sent by mail via USPS with a tracking number.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My small business has a XXXX XXXX XXXX credit card with Chase Bank. I wanted to change the authorizing XXXX on the card from myself to my wife, who is the principal business owner. Over the last XXXX months, Chase has consistently failed to receive the required forms via the submission route they requested, and consistently failed to give me any help or information about how to submit the forms such that they will actually receive and process them. They have rebuffed all requests to speak with anyone in the department responsible for handling those forms, and repeatedly told me to wait XXXX days with XXXX assurance of assistance. At no point has anyone acknowledged receipt of the form, or offered to help positively confirm the receipt of said form. XX/XX/XXXX : I submitted a Change of Authorizing Officer form to the fax number provided XX/XX/XXXX : I called Chase, and they let me know that they had not received the form. They subsequently mailed me a new one, which I submitted via the fax number provided XXXX XXXX, XXXX : I called Chase again, and they said they could not find the form. I resubmitted via the fax number provided XX/XX/XXXX : I went to my local Chase branch, and sat down with a business banking specialist. He made some phone calls, and was able to determine that they yet again could not find the form. He resubmitted the form for me via fax XX/XX/XXXX : I enquired via secure message whether they had received the form XX/XX/XXXX : Chase support replied to my secure message, saying that they could not find the form, and that they had mailed me a new one XX/XX/XXXX : I gave up, submitted this complaint, and plan to close the card
Company Response:
State: VT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Back to XXXX, 2022 I was contacted by someone from the XXXX XXXX. The agent who picked up transferred me to a XXXX XXXX who later provided his phone XXXX who proceeded to tell me that he would refund me directly to my Chase account. He began processing the refund by breaking the {$230.00} into two figures, {$60.00} and {$170.00}. He then asked me to enter on my computer, the first amount, {$60.00}. The computer 's visual processing information generated the figure, {$60000.00}. XXXX was very upset because it was such a gross mistake that he could not reverse. Next, he wanted to demonstrate the funds available in my account, so he asked me to log into my account where it showed the credit limit was {$60000.00} more than the original limit. At this point, he demanded I return the money and suggested I go to Chase and request a $ XXXX cash advance. With him on the phone, as he requested, I went to Chase to make the request. The maximum allowed was {$3500.00}, which I withdrew. He then instructed me to purchase XXXXXXXX XXXX XXXX and provide him with the numbers. This I also did. I returned home with him still on the phone seeking the balance of the $ XXXX. He started by asking that I transfer a $ XXXX XXXX XXXX XXXX to my checking. After the gift cards were purchased, he asked for the identifying numbers on the card. Needless to say, when I contacted XXXX, they confirmed that all of the gift cards were negotiated leaving XXXX balances. Today, I feel lost because my financial situation went bad, I simply feel betrayed. I lost some amount because of the fraudulent company of which I was not aware. That's why, I am coming to you with this official request to help me to get the refund of my full lost money for the amount of XXXX USD. Chase verbally declined my request for a refund. I requested a letter with Chase 's decision but to date I have not received it. I contacted Chase today and was told that they will not prepare such letter. My case number is XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: Recently in the post mail I had received a check for the amount of XXXX XXXX and XXXX dollars from chase. However the check was damaged. I called chase to ask for them to reissue the check and this began two weeks of customer service XXXX Two weeks of being transferred from different departments, rude agents, being deliberately hung up on several times, being given misleading information etc I will enclose to you several tries to even communicate with chase bank customer service through direct message on social media. Even there I was met with indifference.
Company Response:
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A