JPMORGAN CHASE & CO.


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"Products" offered by JPMORGAN CHASE & CO. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6602246

Date Received: 2023-02-22

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: In I believe XXXX of 2022 I purchased a wig from XXXX XXXX XXXX for {$36.00}. I asked for a 20 inch. When I got to my car I noticed it was a 12 inch so I went back in to exchange the wig. The store owner would not exchange or return the wig. There was no reason not to exchange the wig. The would not exchange the wig or return it. I called Chase Bank to ask for a refund or to reverse the charge. They told me they would reverse the charge and told me to return the wig. I returned the wig the next day as Chase Bank told me to do. Chase Bank told me they would issue me a credit. The credit was issued but then Chase Bank decided to pay XXXX XXXX XXXX after all. After they had me to take the merchandise back to the store. So now the merchant has the merchandise and my payment of {$36.00}. Chase is refusing to refund my money back to me or help me recover my merchandise. A fair solution would be for Chase Bank to refund me my {$36.00}. They can listen to the call, their representative told me to return the merchandise. I returned it and then they returned the money. That is unfair to me as a consumer.

Company Response:

State: GA

Zip: 30066

Submitted Via: Web

Date Sent: 2023-02-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6602219

Date Received: 2023-02-22

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: On XX/XX/XXXX, I sent {$110.00} USD to a person using the XXXX app ( similar to XXXX ). The person I sent it to did not accept the funds. Thus, the transaction was cancelled. Despite that, the funds were withdrawn ( debited ) from my Chase Checking account on XX/XX/XXXX. On XX/XX/XXXX, I successfully sent the funds ( XXXX ) ( settled in my bank account on XX/XX/XXXX ). I contacted Chase in XXXX, and they said XXXX needed to refund me. I contacted XXXX, and they gave me a series of unique identifiers to show they they reversed the transaction, and that the cash should have never been taken from my account. You can find these unique identifiers within the attached. Chase recommended I file a dispute. As such, I did so on XX/XX/XXXX. On XX/XX/XXXX, I was notified that my dispute was denied. I called chase, stating XXXX recently provided a letter ( on company letterhead ) detailing the unique identifiers that show the transaction was reversed, and I should get my cash back. Chase told me that I needed to fax in the document. I did so on XX/XX/XXXX. I called chase numerous times, including ( but not limited to ) XX/XX/XXXX. On XX/XX/XXXX, they confirmed they received the documentation I submitted. They advised me that I would receive an email and a text after the faxed documents had been reviewed. This can be substantiated through the recordings chase has of our numerous phone conversations prior to XX/XX/XXXX. Today ( XX/XX/XXXX ), I called XXXX to check on the status of the dispute. Both times, agents advised me that the documents I faxed in HAD NOT been received. Thus, I am filing a complaint CFPB complaint, as Chase is giving me conflicting information.

Company Response:

State: IL

Zip: 606XX

Submitted Via: Web

Date Sent: 2023-02-22

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6602161

Date Received: 2023-02-22

Issue: Managing an account

Subissue: Problem making or receiving payments

Consumer Complaint: I put $ XXXX into this store XXXX of my own and borrowed {$17000.00} from friends and family who trust me and put into this company I sold my XXXX XXXX XXXX XXXX because I beloved it would catapult me forward, I now have less than {$200.00} to my name and a host of bills to be paid.. can you please give me wise advice on what I should do in this situation?? Please read below First they sent me this On XXXX, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote : Hello sir, the system checked your account : XXXX, your confirmed order today exceeds your store deposit, but you have confirmed all orders, if you have not confirmed the goods before, I can help you apply to cancel part of the order, but now you have clicked to confirm and get the corresponding sales rebate, then you can no longer cancel. Our company can not deduct any money directly from your account, you need to pay 10 % deposit of the marketing amount of the day to ship the goods normally. Check the marketing amount of your store for the day : {$100000.00}. You need to pay the amount of : {$10000.00} to have the item shipped smoothly, please complete the payment and upgrade on XX/XX/XXXX. If the delay is too long and the buyer complains, the merchant 's reputation will be affected and a late fee of 10 % of the total amount will be charged daily. In serious cases, the mall can close the store unconditionally. XXXX XX/XX/XXXX I then borrowed ( {$10000.00} ) out of the $ XXXX to pay the balance. I then tried to withdraw funds from the company and then they sent this XXXX wrote : Dear store owner, your store ID : XXXX Your total amount in XXXX XXXX account is : {$82000.00}, the actual total income is : {$60000.00}, according to the government online business tax law where XXXX XXXX is registered, you need to pay 5 % personal income tax if your personal income is less than {$10000.00}, and 5 % personal income tax if If your personal income is {$30000.00} or more, you will be subject to a 10 % personal income tax. If your personal earnings are {$50000.00} or more, you will be subject to a 15 % personal income tax. If your personal income is {$100000.00} or more, you will be subject to a 20 % personal income tax. If your personal income is {$150000.00} or more, you will be subject to a 25 % personal income tax. For non-physical stores that earn more than the actual investment, you will be required to pay a 15 % personal income tax on the actual earnings to the government where the exchange is registered. The tax will be collected by XXXX on your behalf, and the total amount of tax you should pay, taking into account your actual earnings, is : {$9000.00} According to the tax law registered by XXXX, you need to make sure that the payment amount matches the taxable amount, otherwise the system will not recognize it, allowing for a {$5.00} difference Please complete your tax payment within XXXX days after receiving the email notification, late payment will be subject to a daily penalty of 5 % of the total tax amount, your deadline for payment is XX/XX/XXXX, when you need to pay your tax please contact XXXX customer service to request a payment address. If you have any questions, please contact our online customer service. XXXX XX/XX/XXXX I then came up with XXXX of borrowed money from family They promised to handle the taxes, after we wired the money to them I then tried to withdraw funds from the company and then they sent this Hello Dear Shopkeeper : XXXX The funds you have requested to transfer have been successfully sent, and now the funds have arrived in the United States, now the funds need to pay 5 % of the total transfer amount as an entry fee in order for your funds to reach your account safely. This fee is levied by the US government, so please pay it within XXXX hours and your funds will reach your account as soon as possible. Based on the actual total amount of your account of {$120000.00}, you will need to pay an inbound transfer fee of {$6200.00}. Disclaimer : XXXX XXXX has released your funds and the funds are now in the process of being transferred and are currently restricted by the financial regulatory authorities of the US government. Please make your payment as soon as possible to ensure that the funds reach your wallet as soon as possible. Any late payment may be risk assessed by the system, in addition to a late penalty of 5 % of the total daily fees for late payments. For the safety of your account, please contact trouva mall online support in time to obtain the payment address. After payment, please contact customer service for verification. Once the verification is complete, the government auditor will release your funds within XXXX hours. Sir, please use XXXX XXXX to invest reasonably and legally, do not use the exchange to participate in XXXX, political, military or anti-religious activities, and refuse to fund these groups. I then sent them these messages stated I wanted my funds back and asked was it a legitimate company and they sent these

Company Response:

State: CA

Zip: 90005

Submitted Via: Web

Date Sent: 2023-02-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6602147

Date Received: 2023-02-22

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: On XX/XX/XXXX, I received a fraud alert on my Chase Sapphire Reserve card for a transaction made at XXXX XXXX XXXX for {$83.00}. I did not make such a transaction. I called Chase customer service that day at XXXX XXXX to review the transactions made and identified two other fraudulent transactions. At the time, Chase reassured me that I would not be responsible for those fraudulent transactions. A new card was mailed to me with a different card number, and I promptly stopped using my old card. On XX/XX/XXXX at XXXX XXXX, I received a phone call from Chase. During that call, Chase claimed that I was present during those two transactions and would be responsible for paying them. In a subsequent notice sent later that day, Chase claimed the reason was " You received benefit from this transaction. '' During the phone call, which was recorded by Chase, I was asked to confirm that I still had the physical card. Chase used this as evidence that I, or someone in proximity to me, had used the card in person. The timeline of the transactions communicated to me is : - # XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1 transaction is the last legitimate transaction I made with my credit card. The # 4 transaction is what Chase declined and alerted me to. The # 2 and # 3 transactions are the ones I flagged as fraudulent after review, but Chase is now claiming responsibility for them. Chase informed me that they were able to reach this conclusion because : 1. Chase 's backend data record indicates that the XXXX chip was used in those transactions. 2. The sequence number produced by the chip is in strict increments. 3. I confirmed that the card is still in my possession. 4. By claiming " You received benefit from this transaction, '' Chase made an accusation that I am involved in defrauding Chase for a total of {$67.00} from the two transactions. I would like to assert that the card never left my wallet, and I was physically at home at XXXX XXXX on XXXX. I would like to challenge Chase 's logic in reaching this conclusion and accusing my character. Chase claimed that the transaction data record is proof of in-person usage. How are these data collected and stored? What kind of XXXX device is used for these transactions? Are the XXXX devices compromised with malware or intentionally modified by the owner? Is there any payment processing partner involved? Are the data all properly encrypted during transit? How is Chase protecting customers ' transaction data? Who has access to transaction data after they are collected by Chase? Are they immutable after the collection? Chase claimed that the sequence number increments recorded are proof that the transactions were done in exact sequence in person. They are referring to the Application Transaction Counter ( ATC ) in the Card IC. The mere increment of the sequence does not rule out the possibility of a cloned card. In a paper published by XXXX ( [ XXXX : XXXX ] ( https : XXXX ) ), the authors demonstrated protocol-level weakness on pre-play attacks for XXXX XXXX cards that attackers with compromised ATM and XXXX devices can pre-record cryptograms and use them later. This would cover my case here exactly, as I have not been using the card since XX/XX/XXXX, and I was not able to use my card afterward once I reported the fraud. Chase 's own fraud detection algorithm flagged transaction # 4. I fully cooperated with their initial and subsequent reviews in a timely manner to report fraudulent transactions. How can Chase claim and advertise XXXX XXXX XXXX when they are now trying to put responsibility on transactions I reported to them? Chase accused my character, claiming I received benefit from the two transactions, {$67.00} in total. I have spent close to {$50000.00} on the card over XXXX alone and have paid them in full every month since opening the account in XXXX. There is simply no reason for me to attempt to defraud Chase. Overall I believe Chases logic in fraud detection is flawed, its overall attitude toward Customer is bad.

Company Response:

State: NY

Zip: 100XX

Submitted Via: Web

Date Sent: 2023-02-23

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6602009

Date Received: 2023-02-22

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I was charged {$480.00} and {$75.00} on XX/XX/12 from XXXX. I disputed this amount with the bank. The bank issued a credit due to the dispute and XXXX sent refund check for each amount. The checks were cashed. XXXX billed me for both of the amounts. I contacted the bank 's chargeback department numerous times. I also went into the bank. I was advised to pay the charges. I did pay the invoices from XXXX. The bank has now rebilled my account for these charges.

Company Response:

State: TX

Zip: 781XX

Submitted Via: Web

Date Sent: 2023-02-22

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6601962

Date Received: 2023-02-23

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act this creditor, has violated my rights. Under 15 USC 1681 Section 602 States I have the right to privacy. Under 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. Under 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company Response:

State: NY

Zip: 12533

Submitted Via: Web

Date Sent: 2023-02-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6601758

Date Received: 2023-02-23

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: I'm writing as an employee of a XXXX XXXX XXXX company in XXXX XXXX called XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. In XXXX of XXXX I put ten checks into a USPS mailbox to send payment to suppliers. The checks were stolen from the mailbox and taken to XXXX XXXX and XXXX XXXX XXXX branches where they were cashed fraudulently. Of the ten checks, nine of them had not been altered in any way, one had been altered to include a name that does not belong to the intended recipient. All ten checks cleared our checking account being distributed as cash to criminals by XXXX XXXX and XXXX XXXX XXXX, summing up to {$170000.00}. Our bank, JP Morgan Chase, has instructed me to file claims with them for each of these ten checks. In each of these claims I have provided photos of the fraudulently cleared checks, affidavits signed and notarized by the intended recipient that they did not receive the checks or funds, a Postal Inspection Services Claim ( XXXX ) # XXXX, and a XXXX XXXX Police Department Commercial Crimes Section ( XXXX ) Criminal Report # XXXX. The employees of our bank JP Morgan have been very vague and have promised that the stolen funds would be returned to us within 90 days. This has not been that case. We are going on ten months without having received our funds back. This missing {$170000.00} has caused major cash flow issues with XXXX XXXX XXXX XXXX business, has hurt longstanding relationships with our suppliers, and now our very own bank JP Morgan this week is threatening to downgrade our credit worthiness. The bank that has given away our operating cash for more than 10 months is now questioning our credit worthiness. This is criminal. We received letters from Chase dated XX/XX/XXXX stating that XXXX XXXX and XXXX XXXX XXXX have accepted responsibility for repaying these funds and that it may take up to ninety days to resolve. We have since received letters from Chase dated XX/XX/XXXX stating that they have not yet received a response from XXXX XXXX and XXXX XXXX XXXX regarding repayment, reiterating " as we explained when we opened your claim, the depositing bank is responsible for repayment ... if at 90 days after that date your claim has been submitted we have not heard anything from the depositing bank, we will close your claim and your funds will not be recovered '' This is criminal. The service we have received from Chase has been shockingly casual. All three banks need to be held responsible for what they have done. Please see attached supporting documents and let me know what can be done. Your help with this is much appreciated.

Company Response:

State: CA

Zip: 90036

Submitted Via: Web

Date Sent: 2023-02-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6601751

Date Received: 2023-02-23

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: XX/XX/XXXX : A hacker accessed my Chase checking and savings online account and my debit card pin ( which never left my possession ). This individual proceeded to deposit a fraudulent check for the amount of {$2800.00} and move {$1800.00} from my savings to my checking. This brought the total amount to {$5100.00} in my checking account. The perpetrator proceeded to make numerous withdrawals from an ATM in Florida until my accounts were empty. That same day ( XX/XX/XXXX ) I proceeded to file a claim with Chase and change my passwords. The representative said they will reverse the charges and they will send me a new debit card. The Chase representative never confirmed my mailing address with me. Chase did reverse the charges and I was reimbursed a day later. The hacker, upon initial entry into my account, put a temporary mailing address of the location in Florida where they wanted the replacement debit card sent and changed my primary email address. Since Chase never confirmed my mailing address with me, they sent a replacement debit card into the hands of the perpetrator. Upon receiving the new card a few days later ( XX/XX/XXXX ), the hacker pulled the same scam. This time they were able to get more money out of my account, as I had moved money in there to pay some larger expenses. I tried locking my debit card, but this only stopped the perpetrator momentarily, as they were able to access my account with my stolen pin number and unfreeze the card. They proceeded to exhaust the funds from my account until I got a hold of a Chase representative to cancel the card again and remove the temporary mailing address. They accomplished this through numerous cash-back transactions at XXXX and XXXX. Again, I submitted the claim ( XX/XX/XXXX ) and Chase was very understanding. The fraud XXXX realized that this was the work of a professional and said they will get everything submitted. This brings me to today, XX/XX/XXXX, when Chase, without any notice, denied the original XX/XX/XXXX claim ( reversing the reimbursements totaling {$3400.00} ) stating, " these transactions were made with a chip card and those cards can not have fraudulent charges. '' After speaking with numerous people and several escalations, I was told there is nothing they can do and they implied that I must have made the transactions, even though I was given no more explanation than " this was made with a chip card and you can't have fraudulent charges on those cards. '' To give the money back to someone, allow them to spend it and then decline the claim a week or more later with no explanation is a gross handling of a consumer 's financials. I live in Arizona, I was not asked to produce proof that I hadn't left the state, nor did Chase show me camera footage from an ATM/XXXX in Florida XXXX Now my account with chase has a balance of $ XXXX and there is a potential to not receive any of my money back and that they can report me to collections. I have escalated this with their corporate team, but have not received a callback.

Company Response:

State: AZ

Zip: 85008

Submitted Via: Web

Date Sent: 2023-02-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6601614

Date Received: 2023-02-23

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: This account is has been showing on my consumer credit reports as a charge-off for 7 years plus. Ive been trying to dispute this issue for 2 years now. It is illegal to furnish income on a consumer report. A charge-off, according to the IRS, is income and you must file a 1099-C. They can't charge it off then report it to IRS. Furthermore, ( JPMCB CARD ) is committing tax fraud. As it stands, I have not received a copy of this form. My rights as a consumer are protected under Chapter 41 Title 15 USC 1601 highlights the consumer 's informed use of credit. At the time that I entered this consumer credit transaction, I was uninformed and I did not understand as the information was not clear and conspicuous. The agreement is null and void due to my lack of understanding because of your corporations unfair, deceptive, and misleadingpractices.

Company Response:

State: CA

Zip: 90250

Submitted Via: Web

Date Sent: 2023-02-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6601253

Date Received: 2023-02-23

Issue: Other transaction problem

Subissue:

Consumer Complaint: On XX/XX/XXXX, I called Chase to notify them of suspicious calls Id received that same day regarding unauthorized wires on my account. They informed me that someone had used the Chase automated phone system and used my personal information and debit card # to authenticate themselves and transferred my entire savings ( {$6000.00} ) to my checking account and attempted to wire out money. When I told the Fraud specialist I hadnt made these changes to my savings or attempted any wires, she walked me through a process of securing my account and changing my username and password. I also asked her to move {$8000.00} from my checking back into my savings. The next time I went to use online banking, I was unable to log-in, with a notification that Chase had locked my account due to suspicious activity. I called back again 2 days later on XX/XX/XXXX as I was still unable to log-in and had to change my username and password a second time. Throughout the next 6 weeks I was still unable to access my account online. I called Chase 5 other times to try and speak with the Fraud department to unlock my account and report that Id been receiving additional suspicious calls regarding unauthorized external wire transfers. On XX/XX/XXXX, I went to make a purchase using my Chase Debit Card and found out that my account was overdrawn. After calling Chase that same day, they informed me that there had been three external wires on my account : {$11000.00} on XX/XX/XXXX, {$9600.00} on XX/XX/XXXX and {$1500.00} on XXXX totaling {$23000.00}. I filed an IC3 report, and faxed it in to support my claim at the local branch. Ive opened two claims with Chase, one on the XXXX and one on the XXXX and both were closed without review as the Fraud Department insisted that I had authorized the wires over the phone. After escalating and requesting a review of that call, it appears someone impersonated me to Chase and made the wires over the phone telling them the payments were for my nephews tuition ( I have no nephews in college and this was note me ). I submitted a notarized statement on XX/XX/XXXX and they are currently reviewing the escalated case and police report. I have been the victim of identity theft and unauthorized wire transfers after alerting my bank of suspicious activity and am calling on Chase to protect me as a consumer and reimburse me for this loss. The Event # for the police report is # XXXX and the case # is : # XXXX

Company Response:

State: CA

Zip: 92116

Submitted Via: Web

Date Sent: 2023-03-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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