Date Received: 2023-03-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I keep trying to get a checking account with chase and its always a problem. Im a victim of identity theft and there were chase accounts opened in my name as a result. In XXXX I got a letter from chance saying I was cleared from the accounts and everything was fine. Fast forward to XXXX and still to this day when I go to a chase branch the account gets opened then they close it the same day and their reason is because chase doesnt want to do business with me. How is that possible if Ive gotten the letter from the executive office saying everything was taken care of? I just want to be able to get an account with chase!!!
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My consumer credit report is updating incorrectly in violation of 15 U.S.C. 1681g. I dispute the JPMCB account also known as JPMorgan Chase Bank in a Charge-off status and past due balance estimated to be {$10000.00}. 1 ) Statute violation : FCRA Section 623 ( a ) ( 1 ) ( A ). I am contesting the accuracy of this information and requesting that you remove the account from my credit report immediately. I believe that the creditor 's reporting of a charge-off account with a balance is a violation of the Fair Credit Reporting Act. According to the FCRA, a creditor is not allowed to continue to report a charge-off account with a balance. This violation further supports my request to have the account removed from my credit report.
Company Response:
State: GA
Zip: 30215
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I lost my wallet without realizing, got a message saying they saw suspicious activity on my card at XXXX, I was in bed asleep. The next morning I woke up realized I didnt have my bag with belongings including my wallet, checked my messages and saw the suspicious activity message, made sure to respond and let them know I did not do that charge and asked for a new card and filed a claim, as well as made a police report of the incident. A month later my claim was rejected, I asked to see how they got to the investigations conclusion, explained to them the pattern of spending didnt align and that it was easy to see I never went to XXXX and I wasnt there at XXXX as well as I never spend that much money on gas, their response was we dont investigate patterns or cameras because we are not police. If this doesnt get resolved I am strongly considering switching banks because it is so easy to see I wasnt awake and I wasnt there but it seems to me their fraud investigators dont investigate at all.
Company Response:
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: WHAT IS THE ISSUE : Chase recorded a double charge of {$900.00} on our credit card on XX/XX/XXXX. The merchant that supposedly charged us the money was XXXX XXXX. Attached is the credit card showing the double charge and the invoice from XXXX showing only one charge. WHAT HAS BEEN DONE TO RESOLVE THIS : 1 ) I contacted XXXX XXXX XXXX did not show any double charge on our account and told me I would have to file a dispute with the credit card company. 2 ) I filed a dispute with Chase online in XX/XX/XXXX noting the double charge. Chase contacted XXXX. XXXX provide Chase a receipt that Chase said proved that the double transaction was valid. 3 ) I contacted XXXX XXXX XXXX with a copy of the receipt XXXX had sent to Chase. XXXX XXXX XXXX in response provided TWO separate emails explaining the codes on the receipt, what the codes mean AND specifically stating that XXXX ONLY charged our account ONCE. Attached is the second email from XXXX XXXX XXXX dated XX/XX/XXXX. 4 ) I sent the emails to Chase via certified mail on XX/XX/XXXX. I supplied all the information and asked them to contact the person at the XXXX XXXX XXXX ( XXXX ) that had been working the case. Chase responded with a form letter. When I called Chase, they told me the time was up and they would not put me through to any manager. 5 ) I went directly to a local Chase Bank for help. The Chase Bank contacted Chase Credit Card to reopen the dispute. They reached a Chase Credit Card Support Manager XXXX XXXX XXXX who said she would work the case. XXXX is no longer responding to the Chase Bank representative or to me via phone or email. Chase Bank says they do not have any leverage over Chase Credit Card division and that Chase Credit Card division can only be contacted via phone ; they could not give me Jessicas direct contact information. CONTACTS : Chase Customer Service; XXXX CONTACTS : XXXX XXXX ; XXXX XXXX ; XXXX XXXX [ RE : Reservation ID : XXXX ] ; Customer Engagement Center ; XXXX ; XXXX
Company Response:
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: I received an email from Chase Credit XXXX and XXXX Credit Card services this week telling me my address recently had changed on my credit report. When I checked the address, it was not my home address, and I never made a call to request this home address change. I do not know anyone at the address it was changed to and no one else has permission to make such changes or has access to my credit cards.
Company Response:
State: CA
Zip: 92882
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Hello. I recently filed a fraud claim with my bank against cashapp in the amount of {$1400.00} on XX/XX/2023 and i had a new debit card rushed to me. The new debit card came in and i was going to go to the drive up chase branch near me, the only one near me. The branch doesnt have the option of going inside and talking to someone its just a drive up ATM in XXXX XXXX IL XXXX i tried using my digital wallet that i had linked through the mobile app and the transaction declined for possible fraud which i verified was me via the text it sent to my phone and tried again and it failed once more. I called Chase bank and verified my identitiy and was told my card was shut off and i needed a new one..after trying to have a new card issued, i was told by the rep on the phone told me that my account was restricted for a check deposit when ive never deposited a check into my chase checking account. Never. So i was lied to on the phone by customer support. i was using my debit card just fine before attempting to withdraw money out of my account at YOUR branch drive up ATM. I was told i had to step into a branch to verify a check but ive literally never deposited any check into my account before. Never had any issues with CHASE BANK before this whole situation happened today XX/XX/2023. All i tried to do was remove the funds given back to me from a fraud claim the previous day and now my entire account is restricted about some check i never even deposited into my account so im really lost here and this has been an awful banking experience, i dont recommend Chase to anyone if you dont wan na go through hoops just to get your money and use it how you want lol what a joke. I've attached screenshots of my 2 bank statements as well. No mention of a check deposit anywhere in my checking account. SO WHY IS MY ACCOUNT RESTRICTED?
Company Response:
State: IA
Zip: 52804
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am writing regarding my chase sapphire reserve benefits department. On XX/XX/XXXX my rental vehicle was parked and was hit by another driver. I filed with eclaimsline under my rental collision damage protection on XX/XX/XXXX. It is now XX/XX/XXXX and they are still showing my claim is pending. I signed up for this chase sapphire reserve because of the rental collision damage coverage but they do not enforce e claims line to pay the benefits the cars advertises and charges a hefty annual fee for. I have tried repeatedly to reach out to chase card benefits and today spent 45 minutes in hold was transferred twice and no one ever picked up the line. The three prior times I have called they say they are sorry there is nothing they can do and they transfer me to a dead line. I am being billed for this vehicle repair and for the loss of use from the rental car company. I think this is false advertising and fraudulent. This service is not available to chase clients and they do not hold this company responsible but advertise them heavily as a benefit of the card. I am so far unable to get anyone to help me and I am reaching out for help out if desperation. I had all documentation to support the process I have gone through in an tempt to resolve this claim and have now spent over 14 hours total on the phone and emailing and am unable to resolve this. I have checked online and ecalimsline also called XXXX is the benefit administrator for chase they have a 1.2 rating on XXXX and are not a XXXX rated company. I have filed with thr OAG of Virginia where they are located and now need to know what I can do to hold chase accountable for the false advertising on their card benefits.
Company Response:
State: AZ
Zip: 85212
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On Wednesday XX/XX/2023, I received two phone calls from XXXX which I first XXXX before answering. This phone number belongs to the Chase Branch located at XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. I have screenshots of the incoming calls as well as XXXX page that shows this number belongs to this branch. I only answered the call due to thinking it would be a Chase representative. A woman representing the organization proceeded to tell me that they were alerted regarding some fraudulent activity on my account. How would I have known to think any different when NOTHING like this has ever happened to me, coupled with the fact that the phone number proved to be a legit branch of Chases? She proceeded to tell me that she would need to shut my debit card off and asked me to write down a new temporary PIN that she would be issuing to me, at which time I did. She stated that Chase would be expediting my new card in the mail ( 2-5 business days ) and when I received it I would need to go to an ATM and upon inserting the card would be prompted to create a new permanent PIN number and that for security reasons I could never use my existing PIN again and requested I give her my PIN to enter into Chases system to ensure it couldnt be used in the future. Without knowing, my information had already been compromised. She had my full debit card number ( without me telling her this ), name and phone number which I can not figure out how this happened. She knew she only needed to coerce my PIN out of me to steal from me, which she successfully did. She knew what to say, when to say and how to say it to get me to believe her. My card was then manually entered into someone elses phones XXXX XXXX and a man went to 2 local branches and withdrew {$4400.00} in cash from my account over 3 days. Chase bank did not try to contact me once regarding my account activity. Being a customer of over 17 years, you'd think they'd realize that proven my history I've never done such a thing. I didnt think to check my bank account any sooner as I was completely under the impression that my card was shut off. They conveniently withdrew amounts under my alert setting, which was anything greater than {$120.00}, so I wouldnt be notified about these ATM withdrawals. I have filed a police report, filed a XXXX complaint, contacted my local news help line and put a fraud alert on my identity with all credit bureaus. We are only human, we make mistakes. Chase needs to show some support to their long-time loyal customers.
Company Response:
State: AZ
Zip: 85018
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: From XX/XX/2023 - XX/XX/2023 {$57000.00} were charge and deducted from my Chase bank accounts. I contact the bank and dispute this charges were not made by me, the charges were from two companies - XXXX and XXXX. I've use this companies in the past and never use that much money and stop using this companies as of XX/XX/2023. In XXXX and XXXX the total amount were {$57000.00} I contact Chase bank and they denied my claim because they said their were emails sent to me regarding this and that they said I press confirm in the email which I not confirm any emails. I did not use or authorized this charges to my account, and Chase bank is pointing finger to tell me go talk to someone else because they refuse to refund me this amount when I did not or authorized this charges.
Company Response:
State: TX
Zip: 75048
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I received a check from the bank XXXX XXXX and deposited to my bank, Chase. Chase then suspected fraudtold me the check had already been deposited, wouldnt release funds, froze my accounts. I have proof the check was cleared at XXXX XXXX. Chase is now closing my account, not giving me the money, and said they will send me any monies owed to me!! I have no way to obtain any money right now. This was a check drawn against my fathers trust/will.
Company Response:
State: GA
Zip: 307XX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A