Date Received: 2023-03-19
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Unable to open a checking account, due to credit report. Please remove block so I can open my checking account. A couple of bounced checks that corrected once checking account was balanced.
Company Response:
State: MI
Zip: 48071
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX XXXX had filed a law suit against me back in XXXX i wan na say for old credit card i had back in year XXXXOk the files a court order to collect on that old chase card which was i wan na say close to XXXX. Well they did won because i because i did not go to the hearing. In year XXXX i had resign from my job so then they try to collect from my bank account which they only got XXXX dollars out of it. They been trying to collect from that credit. Well in year XXXX again sue me for XXXX and they won so i just let them collect. They been a pain in XXXX XXXX for awhile. Ok i am almost done from paying this credit off which the credit was now a little bit over XXXX which the court costs and everything. Now i get a letter from then stating that they went to court which i thought it was paper to lift the garnishment. No now they are trying to charge me interest on the debt which is the amount of XXXX. My friends told me that can not do that and i read on this too and they are right this company can not do that on old debt. I know they just trying to get more money out of me and that is why i need to know when i can do because i did call and they were rude and told me that was interest on the debt. Can you help me please.
Company Response:
State: IL
Zip: 60402
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I deposited my income tax refund check and they wanted to prove it was made to me but yet they cashed it to take their fees out of it and won't give me the balance and close my account
Company Response:
State: MD
Zip: 21061
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, there is a {$110.00} charge. The merchant gave me a credit back since the order was cancelled. So you will see the debit and credit amount from the merchant. Chase then charged the amount again, without the authorization of me or the merchant. That is the charge of the same amount but labeled as REBILL. That should be reversed, since the order was cancelled. On XX/XX/2022, there is a {$160.00} charge. The merchant gave me a credit back since the order was cancelled. So you will see the debit and credit amount from the merchant. Chase then charged the amount again, without the authorization of me or the merchant. That is the charge of the same amount but labeled as REBILL. That should be reversed, since the order was cancelled.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I never authorized to transfer or share personal credit information with any outside parties my consent was never given. This is unlawful and should not be permitted by any company.
Company Response:
State: PA
Zip: 196XX
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I was looking to find a rental house through XXXX yesterday. And someone contacted me to ask for {$66.00} before showing the house. She said it is refundable. So I sent the money to her {$66.00} via XXXX yesterday ( XX/XX/2023 ). But I just realized that it was a scam. She was not the owner of the house. She just stole my money. I have her phone number. Her number is XXXX. And name is XXXX. And she is refusing to make a refund of {$66.00} even though I asked for a refund because she did not let me see the house. I would like to receive back my money, and also stop her from making other victims. So please help me. I need your help! * the website that she listed is below ( You can find her phone number here ) XXXX XXXX XXXX Fraud date : XX/XX/2023 Amount : {$66.00} Actions : I contacted the scammer and asked for money back several times but she refused it. And I also contacted the Chase bank to stop the transaction but the bank told me that it was already transferred to the scammer. Thanks!
Company Response:
State: NJ
Zip: 08816
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-19
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Under 12 CFR 1026.5, please provide me with the original cardmember disclosure agreement. The copy sent to me does not provide the disclosure requirements listed in this code.
Company Response:
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Fraudulent charges were made to my Chase card over XX/XX/XXXX - XX/XX/XXXX. On XX/XX/XXXX I became aware of these fraudulent charges and I contacted Chase by phone to report them. I still had my card in my possession ( the card itself was not stolen ) so there was one legitimate charge and the rest were fraudulent, which I identified at that time. They conducted their internal fraud investigations and determined today ( XX/XX/XXXX ) that I am responsible for most of the fraudulent charges. Of the {$2100.00} fraudulent charges, Chase claims only that I am not responsible for {$320.00} - meaning I am being held responsible for {$1700.00} of fraudulent charges. Additionally, when I spoke with a Chase representative a few days ago, while they were still finalizing the investigation, the rep stated in response to my question about how the charges might have occurred despite the card still being in my possession, that it was " entirely possible '' that my card information/numbers might have been swiped and used via XXXX XXXX or some such application for the in-store purchases. Summary : {$2100.00} ( 15 transactions ) of fraudulent charges XXXX ( 5 transactions ) - covered XXXX ( 10 transactions ) - not covered Fraudulent charges made XX/XX/XXXX - XX/XX/XXXX I contacted Chase XX/XX/XXXX
Company Response:
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, I had previously filed a complaint with number XXXX, which is now closed. However, the issue is far from resolved unfortunately. I have done my part over the last 5 months waiting patiently every time they ask me to wait .... First off, Chase 's reponse contained false information. They claimed that the wire process was made to the account provided, which is false, they made the deposit from the wire transfer to the wrong account, which was also confirmed by a Chase employee. You can check the wire confirmation and it is clear as daylight that it was my account, but never received the funds. The sender has always sent it to that account and has also sent funds to that accounts since then. Secondly, Chase bank asked for a Hold Harmless Letter ( HHL ) from XXXXXXXX XXXX in XXXX. With this letter, Chase would be able to return funds to XXXX, then to the sender and ultimately I would be able to receive these funds that have been missing since XX/XX/2023. XXXX quickly sent an HHL letter to Chase on XX/XX/2023. I have contacted Chase bank every single week since then to find out if they have received the letter, only to be told that they can't confirm if they have received it. Then I get a call last week if I have an idea when the sending bank sent the HHL as they receive soo many of them and it would help narrow down the search. Still no response... I am beyond frustrated and this has caused an enormous and unecessary amount of stress on me and my family on an error caused by Chase bank, with no admission of fault or realistic and time sensitive actions to resolve this issue. Everytime I call the officer responsible for my case, including the supervisor, they keep telling me that we are waiting " on our partners to confirm if the letter has been received ''. Absolute nightmare. Please help!
Company Response:
State: NY
Zip: 11530
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: To Whom It May Concern, I am writing to file a complaint regarding a misleading credit card offer that I received from Chase Bank. On XX/XX/2023, I logged into my account ( through the app ) and was presented with a list of credit cards under the label " You're Already Approved ''. The offer ensured that my approval was guaranteed. Which led me to believe that I had been approved for a credit card with Chase Bank. However, when I accepted the credit card using the link provided, I was denied due to reasons that were not disclosed during the initial application process. I believe that the credit card offer was misleading and unethical, as it falsely advertised that I was already approved for a credit card when that was not the case. Had I been pre-approved, I would not have applied for this credit card. However, the app indicated that I was approved, resulting in a hard inquiry that adversely impacted my credit score. I am requesting an investigation into this matter and asking that Chase Bank provide me with a clear explanation of why I was denied for the credit card. I also request that Chase Bank review its credit card offer process and make any necessary changes to ensure that customers are not misled by its credit card offers. I appreciate your attention to this matter and would appreciate a prompt response to this complaint. Sincerely,
Company Response:
State: CA
Zip: 90241
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A