Date Received: 2023-03-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX XXXX XXXX XXXX XX/XX/2023. Social security pension check was given on XXXX the XXXX 2023. Social security XXXX stated that my father is due the check in XXXX because the check is a XXXX check this check is a month behind due to social security. The bank Chase Bank has instructed they claim for the amount due to the case of the XXXX beneficiary the bank Chase Bank is claiming that my father account is overdrawn by {$800.00} yet his a check is for they will not release the funds nor will they send the check back to social security until payment is given of {$800.00}. I informed them that social security said they could take the money out of his check and either deposit the rest of the money or send the check back to social security with the amount taken out of the {$800.00}. Bank does not agree bank will still hold it they have a hold on my father 's check since XXXX the XXXX they won't solve resolve this problem with me nor will they send the check back to social security or lift the check to get the money that he is owed and release the funds to his account. They will not help me no matter how many times I walk into the bank and ask them or call them and social security said their hands are tied until the bank agrees to either take the money that's owed and issue the check or reissue another check under my name a mail check through social security. The bank stated that XX/XX/XXXX they will lift the check then they said the XXXX of XXXX now they said they're just holding the check until the overdraft amount is given. I spent them I do not have the funds Bank said they can't do anything about it. So they're holding the check not releasing it back to social security and they will not release the check to take their money and deposit the rest of the money that's owed to my father.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase has closed my account to fraud! SBA LOAN! However they have only provided me with an email address for for further action, no one responds from the email address given in 2021 the funds have not been returned and I need to know where it is, when will they get returned? Chase states they no longer have funds! So where are the funds? Is my question and how can SBA retrieve them!
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: On today ( XX/XX/23 ), I received a call ( which I did not answer, but was left a voice-mail ) that stated a civil complaint has been filed against me and was advised to contact XXXX and provide the complaint number of XXXX. The caller stated his name and that he was calling from a XXXX XXXX XXXX. The number he called from is XXXX. I called the number and was told that I have an outstanding account with JP Morgan of {$2800.00}, which was originally {$8700.00}. I explained to the man, " I have never done business with JP Morgan and don't understand how I can have an outstanding account. He was able to tell me my D.O.B and social security number, which I NEVER confirmed. Unfortunately, being nervous and overwhelmed, I confirmed my home address and gave him my e-mail address and he had a docusigned form sent to my e-mail ; however, I did not open the e-mail. After hanging up, I checked the three Credit Reporting Agencies and noticed that on today a company with the name of XXXX XXXX XXXX out of XXXX, CA XXXX made a soft inquiry through XXXX.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Per Title 15 USC 1681 [ N ] a XXXX dollar fine shal be implemented for each inquery not expressed consented by myself the consumer, cease and decist all reporting not expressly written by me the consumer.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In XX/XX/2022, I received a promotional offer from Chase offering {$600.00} if I opened a checking account and arranged a direct deposit of at least {$500.00}, and also opened a savings account at the same time depositing {$15000.00} in that savings account, and maintaining that balance for at least 90 days. On XX/XX/2022, I opened both a checking and a savings account with Chase, and deposited {$15000.00} in that savings account. On that same day I also directed my monthly Social Security benefit of more than {$500.00} to be directly deposited into my newly opened checking account at Chase. The Chase employee who assisted me in opening both said accounts confirmed that I had 90 days to set up a direct deposit into my checking account. A couple of months later I found out that Social Security was unable to follow my instruction to directly deposit my monthly benefit into my new Chase checking account because Chase had closed my new checking account 2 months after it was opened. In spite of following all the requirements that Chase listed on their promotional offer, and due to Chase 's own action of closing my new checking account before the direct deposit was completed, thus preventing this transaction from occurring, I have not received the promotional offer of {$600.00}.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received an email from our supplier including CC to other employees of XXXX XXXX XXXX requesting we update their bank details to Chase bank. The bank details were an attachment on company letterhead. I received several other emails regarding payment until the date we transferred the funds in three wires from XXXX XXXX XXXX to Chase Bank. Here is the amount of each transfer : XXXX XX/XX/XXXX {$1600.00} XX/XX/XXXX XXXX XX/XX/XXXX {$84000.00} XX/XX/XXXX XXXX XX/XX/XXXX {$21000.00} XX/XX/XXXX the total {$100000.00} After the transfer was made, I was contacted by the General Manager Logistics and Customer Support at XXXX stating they had not received the funds. I sent the payment remittance, they replied that the emails requesting the bank details updated was fraud. We filed a fraud case at XXXX XXXX and to recall the funds. XXXX XXXX was unable to retrieve the funds. We contacted Chase Bank but were told they could only submit to requests from XXXX XXXX.
Company Response:
State: NV
Zip: 89431
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Notice sent on XX/XX/XXXX for my IRA account. When contacted they said my entire relationship is being terminated. Will not provide additional information.
Company Response:
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: They said that someone was trying to open a Chase Bank account using my personal information and they were calling to verify and I told them that I have no dealings with Chase, they recommended you to me for fraud. I haven't had any letters come through the mail about this situation, glad Chase called..
Company Response:
State: SC
Zip: 29611
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I have a XXXX XXXX XXXX XXXX XXXX in XXXX, FL. I hired XXXX, to process my payroll. I also signed up for a 401K plan for me and one officer only. However, from the beginning XXXX would confuse, neglect, and continuously mix up my payroll with the 401K plan. After 30 days, I called and cancelled the 401K plan portion. Afterwards, I kept XXXX for a couple of pay periods because I was on an automatic payment system for processing. All of this occurred between XXXX - XX/XX/XXXX. From XX/XX/XXXX, it has been a nightmare. XXXX has illegally and Fraudulently stolen money out of my business account at Chase Bank a couple of times. The money was returned to me XX/XX/XXXX, due to 25 pages of evidence I submitted to Chase fraudulent claims department. I also had to submit a stop payment on my account on the advice of a Chase bank rep. The stop payment was up to {$200.00}. However, XXXX made several fraudulent attempts to steal money out of my account after Chase settled the matter due to the proof I submitted of the cancellation from XX/XX/XXXX. However, XXXX made another attempt to steal money and was successful at illegally withdrawing {$1200.00} ( XX/XX/XXXX ). I contacted Chase fraud department, and submitted another claim. To date, the manager XXXX has supposedly been working on this case for 1.5 months. XXXX, has been stringing me along, and refuses to refund the money to my account, although I have the same proof that I submitted before. XXXX, does not keep me up to date, and she does not return calls. This entire process has thrown my account into a negative status. I have not deposited money in my account because Chase Bank continues to allow XXXX to steal money from me. So, I had to submit another stop payment increasing the amount to {$5000.00}. I need help because Chase claims department continues to tell me that they do not have anyone to answer to. The only person in charge of the claim is XXXX, manager of the claims/fraud department . I NEED YOUR HELP TO GET MY MONEY BACK. IF I HAVE TO FILE A POLICE REPORT, I WILL. I HAVE PROOF OF CANCELLATION, AND I AM IN NEED OF MY MONEY. However, the manager XXXX has been protecting XXXX and stringing me along with no answers. The only response I get from her is they are working on it. PLEASE HELP ME!
Company Response:
State: FL
Zip: 32835
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: As of XX/XX/XXXX, 2022XXXX XXXX2022 my bank account balance was {$62000.00}. Due to an illegal transaction through online purchases about {$60000.00} withdrawals was made with out my authorization. Chase Bank failed to stop all the huge online transactions. When I found out that a lot of money was withdrawn from my account I was shocked and discussed with bank tellers and managers at two different branches and no one was willing to find out and refund my money. I deposited my money at the bank to protect my myself and my family, not to defrauded or scammed by any illegal transactions.
Company Response:
State: WA
Zip: 98178
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A