Date Received: 2016-03-02
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: IC System has refused to acknowledge my debt validation letter. I mailed it certified on XXXX/XXXX/16. I do not owe this purported debt. I am attaching a debt validation letter and proof that I do not owe this debt. By law they are required to respond to my validation letter. Once they go through the validation processs, they will see that I do not owe this debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2016-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-02
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I received repeated phone calls to my cell phone IC Systems today I finally contacted a manager XXXX XXXX to stop blowing up my cell phone and demanded all communication only by mail be sent to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98003
Submitted Via: Web
Date Sent: 2016-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-29
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This XXXX will not receive payment for {$51.00}. I want to be removed from collections or I may contact the media to advise people what kind of office this is. I put down my eyeglass case next to my {$69.00} Bluetooth. When I went to leave just my eyeglass case was there. Not my Bluetooth. When I asked them about my headset they said they never saw it. I am XXXX or I would take them to court. When I asked all the staff there about my Bluetooth, but nobody there saw it. I want to be removed from collections
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2016-02-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-28
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: I 'm a victim of identity theft and someone open lots account in my name and I do n't no any thing about this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2016-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-28
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: XXXX pet hospital submitted an account in the amount of {$270.00} to I.C. Systems for collection. I do not own a pet nor have I ever yet this collection agency insist that I owe this debt. I have not received any correspondence from XXXX or I.C. Systems stating that I owe a debt or verification that this debt is valid i.e. paperwork, video, etc. verfying that I, XXXX XXXX, brought an animal to their facility. Please help me resolve this matter. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2016-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-25
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had a storage acount and I called to make arrangements to close the account. There was to be an auction of my stuff and then a final bill sent to me. However I did not receive a final bill, instead I received a bill from a collection agency asking for the money in 30 days. In addition to the amount I owed they wanted {$170.00} collection fee. Talked to the storage company and we settled on paying only the orginal amount. Now it 's paid in full. However I go to check my credit score and now they reported it AFTER its been paid and the amount they reported is the amount they tried to extort from me. Now my score went down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2016-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-24
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: this company is calling my work phone number daily. Have n't received anything in the mail within the required time frame of them calling me per FDCPA.They only call my work number and not my personal number. This needs to stop as my work number is for work purposes only.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2016-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-22
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I switched from XXXX with XXXX XXXX XXXX to XXXX with XXXX XXXX XXXX. XXXX billed me twice during my first month with XXXX with the same dates of service for XXXX, though I no longer had XXXX. When I changed services to XXXX, I had just paid my bill and had a {$0.00} balance. I have tried to resolve this with XXXX XXXX XXXX, but they are unable to show me proof that I still had XXXX and they were rude to me.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33033
Submitted Via: Web
Date Sent: 2016-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-20
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XX/XX/XXXX Consumer Financial Protection Bureau I am being pursued by the XXXX Credit and Collections Office for a billing error from some time ago. This has been discussed and settled with XXXX Customer Service personnel several times. XXXX seems to be unwilling or unable to deal with this matter effectively ; now it has been turned over to debt collection agencies. This matter has gone on for so long without results, despite repeated attempts to deal with XXXX, that more effective action is required. The history is as follows : 1. We terminated service on XXXX account number XXXX XXXX XXXX for telephone and internet service in XXXX XXXX CA on XXXX XXXX, XXXX. An automatic bank payment arrangement was cancelled on XXXX XXXX. Both cancellations were confirmed in a telephone call with a XXXX XXXX of XXXX on XXXX XXXX. We opened a new XXXX ( telephone and internet ) service on XXXX XXXX in XXXX XXXX CA. 2. On XXXX XXXX I received a bill for {$130.00} which included billing for another month of the XXXX XXXX service which had been terminated. In a telephone conversation with " XXXX '' of the XXXX Customer Service dept. we were told the charges will be removed, it was caused by a " system glitch ''. 3. On XXXX XXXX I received a bill for {$120.00} which again included billing for the terminated XXXX XXXX service. Another telephone conversation with " XXXX '' : " do n't pay, a corrected bill will be sent. '' 4. In a new bill, dated XXXX XXXX I was again told I owed {$100.00} for the terminated service. Another telcon with a XXXX XXXX of XXXX on XXXX XXXX : " All charges are removed, your balance is XXXX, a final bill will be sent by mail. '' 5. A letter dated XXXX XXXX XXXX from XXXX Credit and Collections ( re account XXXX XXXX XXXX, as above ) states : " We recently sent you ... Failure to pay the outstanding balance on your bill by XXXX XXXX XXXX may cause your account to be referred to an outside collection agency. This could result in reporting your debt to the credit bureaus which may affect your credit standing. " Please pay, etc. 6. A letter, dated XXXX XXXX XXXX, from debt collector XXXX XXXX, XXXX informing me that the bill for {$100.00} had been referred to this collection agency. Please pay, etc. 7. A XXXX on XXXX XXXX with a XXXX XXXX XXXX of XXXX Customer Service : " The balance is XXXX ; ... with the next bill - XXXX - this will show. Do not worry about the debt collector, he will be informed by XXXX. '' 8. A telcon on XXXX XXXX with a XXXX XXXX XXXX at XXXX XXXX : " They will notify XXXX that the debt had been disputed, no further action needed on your part. '' 8. A letter dated XXXX XXXX XXXX from XXXX XXXX collection agency, states : " The account information is scheduled to be reported to the national credit reporting agencies in your creditor 's name ( listing XXXX XXXX ) if you fail to fulfill your credit obligations. '' Amount due : {$100.00} ; on XXXX XXXX Account no. XXXX ( sic ; note the difference from the no. in item 1. ) It is not credible that XXXX Credit and Collections Office is simply not aware of these cases, there must be many of them. It appears to be a practice of theirs to ignore the customer service inputs, and keep pursuing these settled cases in the expectation that they will eventually just give up and pay anyway, to avoid the nuisance and the repeated threats, and particularly to avoid a credit record problem. There seems to be no deterrent to them for such practice. These repeated attempts to bring threats by debt collection agencies, long after the original issue has been resolved, in fact amounts to a form of harassment and intimidation, and may even amount legally to a form of extortion. It needs to be dealt more effectively than simply by more letters or emails. The CPFB needs to get involved. XXXX XXXX.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 95404
Submitted Via: Web
Date Sent: 2016-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: We cancelled home Internet services with XXXX XXXX XXXX when we moved. We went into the store closest to our home, returned our equipment, and paid our final bill in full. We have the receipt for this transaction and we were told at the store that we were " good to go. '' XXXX XXXX XXXX reported us to a debt collection agency for non-returned equipment one month later. We received absolutely no notice that this would occur, even though the company has our mail forwarding, current phone number, and email. The first information we received was from the debt collector notifying us that we had been sent to a collection agency.
Company Response: Company chooses not to provide a public response
State: NC
Zip: 28409
Submitted Via: Web
Date Sent: 2016-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No