ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7878500

Date Received: 2023-11-20

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have requested documents from the bureaus, and I have not received anything! Concerning these accounts

Company Response:

State: TX

Zip: 78504

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7876182

Date Received: 2023-11-19

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: I am writing to dispute the validity of four accounts that you have been attempting to collect on my behalf, which I believe are time-barred under the New York State statute of limitations for debt collection. The accounts in question are as follows : 1.Midland Credit Management 2XXXX XXXX As per my understanding of the New York State statute of limitations for debt collection, which is three years, the aforementioned accounts have exceeded the applicable time frame for legal collection actions. Therefore, I am requesting that you immediately cease all collection activities related to these accounts and remove any negative reporting from my credit files. Please note that I am aware of my rights under the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). Pursuant to the FDCPA, it is illegal to engage in any deceptive, unfair, or abusive practices in the collection of debts. Furthermore, the FCRA mandates that the information reported to credit bureaus must be accurate, complete, and verifiable. I kindly request that you take the following actions : XXXX. Cease all collection activities, including phone calls, letters, and any other form of communication, regarding the above-mentioned accounts. XXXX. Remove any negative reporting associated with these accounts from my credit files with all three major credit bureaus : XXXX, XXXX, and XXXX. XXXX. Provide written confirmation within 30 days of receiving this letter that you have ceased all collection activities and that you will no longer report these accounts to any credit reporting agencies. Failure to comply with this request may result in legal action being taken against your agency for violation of the FDCPA and the FCRA. Please be advised that I am prepared to pursue all available legal remedies to protect my rights. I expect your prompt attention to this matter. Please consider this letter as a formal dispute and a request for validation of the accounts in question. I request that all future communication regarding these accounts be conducted in writing and sent to the address listed above. Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX

Company Response:

State: NY

Zip: 10466

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875428

Date Received: 2023-11-19

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I spoke with someone from the the original phone number that told me to call to make a payment to settle my collection and when I called they told me I can not do anything through them I would have to contact the law firm in which my collections went to. When I asked if thag was the case why am I constantly getting spam calls and voicemail left from you guys then and not the firm that is the one in charge of the collection if you guys are not they told me they had no answer. So I asked them to stop contacting me and to have the law firm get in touch with me or for a way to contact them. They told me I could only do it through online and I told them they need to have someone speak to me directly or I will not be making any payment on the collection especially when it is so outdated and incorrect. Due to the fact that it sounded very inconsistent and weary. My phone brings up their number as spam calls and so I did not trust who I was even speaking to and they asked for my social etc. And yet they would not give me the information as to where I am supposed to even pay a debt collection.

Company Response:

State: NY

Zip: 12144

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875404

Date Received: 2023-11-19

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I submitted this dispute on XX/XX/XXXX of 2022 with the Midland credit management and despite having a valid reason to remove this from my credit as minimal things like this have affected my life and chances of being able to do things needed to be done to move forward in my life at my age. I tried everything and the company refused to remove this from my report, so this was my last resort even though I did not want to take it this far and Im hopeful your organization will be able to get this settled so I can put an end to this constant worry and issue that shouldve been resolved a long time ago, I appreciate your kindness and helping this regard and please reach out if any more information is needed

Company Response:

State: FL

Zip: 33967

Submitted Via: Web

Date Sent: 2023-11-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875155

Date Received: 2023-11-20

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: Midland credit is attempting to collect that on an account. Thats over eight years old. They tried in XXXX XXXX XXXX and garnish my wages which was cancelled and my wages returned. Now they have attempted in XXXX XXXX XXXX to garnish my checking account. They first started in XXXX XXXX and this account is through XXXX XXXX XXXX I get numerous calls daily from different numbers and its stressing me out not sure what to do

Company Response:

State: CA

Zip: 92551

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875099

Date Received: 2023-11-20

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I have been getting calls from Midland Credit Management. The calls at this point have caused me XXXX. I do not and have not signed up with an account with Midland and I have communicated that several times.

Company Response:

State: GA

Zip: 303XX

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7875086

Date Received: 2023-11-20

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Ok midland credit management has been contacted multiple times on my behalf to provide the original contract on the debt they say I owe i am going to say this for the last time if credit management doesnt provide me with the original certificate of indebtedness and the contract with my and their signature I will take further action I am right now putting midland credit management on notice

Company Response:

State: CA

Zip: 92879

Submitted Via: Web

Date Sent: 2023-11-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7872880

Date Received: 2023-11-18

Issue: Incorrect information on your report

Subissue: Personal information incorrect

Consumer Complaint: XXXX is obligated by the FCRA to report accurate accounting. Consumer has advised ALL the inquiries reported was fraud said company had 4 days according to the law to remove such items. FTC fraud report on behalf of consumer, consumer is now requesting XXXX to provide the documentation used to determine inquiry was indeed authorized by the consumer. XXXX has 15 days to provide me with the name of the person spoken to, documentation used, signed application with consumer wet ink signature, consumer is NOT asking for an e-oscar report. If XXXX does not have documentation to show these were in fact authorized it must be removed asap. SAID company is liable under the SEC to follow certain rules. XXXX XXXX file number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX New York XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX New York XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX New York XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, Georgia XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX North Carolina XXXX i will be filing for 211 treasury omb forms to audit consumers account. XXXX is securitizing consumers data yet refuse to provide consumer a copy of their CONSUMER FILE NOT CONSUMER REPORT.

Company Response:

State: SC

Zip: 29673

Submitted Via: Web

Date Sent: 2023-11-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7871119

Date Received: 2023-11-17

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: Midland credit management went to court and put a lien on my pay without notifying me. I have received no mail about a court date nor have I been threatened with court. They already took me to court XXXX of XXXX and it was stated that If I had not heard from them by XXXX the case would be dropped. They have just recently opened a case against me. XXXX ID # XXXX to garnish my wages by 15 %!!!! I dont make much money and I live paycheck to paycheck. I barely make over XXXX a check and thats not ever enough to fully cover my rent. If they take 15 % of my check Ill lose my home. I help my parents with their rent. Yes I live with them the housing crisis is real and prevalent. This was supposed to be done and dusted back in XXXX. If their harassment continues Ill go broke getting a lawyer. Below I have listed the court papers from this process to garnish my wages that were SENT to me by a 3rd party that my job uses.

Company Response:

State: IL

Zip: 61604

Submitted Via: Web

Date Sent: 2023-11-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7869291

Date Received: 2023-11-18

Issue: Communication tactics

Subissue: Called before 8am or after 9pm

Consumer Complaint: I am getting repeat calls everyday sometimes up to 3 times a day from midland credit. They call me everyday XXXX XXXX XXXX, even though I have asked then to stop calling at that time and, to stop contacting me all together. They do not stop. It has been months. I have a XXXX XXXX and their calls disrupt our sleep.

Company Response:

State: AK

Zip: 995XX

Submitted Via: Web

Date Sent: 2023-11-18

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.