Date Received: 2018-01-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Cases opened in Coinbase: Case #XXXX , #XXXX XX/XX/XXXX : Transaction made to Coinbase, purchase of Etherum of an amount of $XXXX ,through XXXX XXXX, a week later the transactions made to my Coinbase account after that I could make purchases. But on XX/XX/XXXX I received an email that my bank XXXX XXXX has reversed my deposit. (Email attached below). XX/XX/XXXX: Deposited $XXXX, $XXXX, $ XXXX, $XXXX to my USD Wallet in Coinbase account, The funds credited from my bank account on XX/XX/XXXX but after 9 days later on XX/XX/XXXX Coinbase send an email that the funds will be refunded. XX/XX/XXXX :Purchase of $XXXX was made through Coinbase account of XXXX Etherum. Since the hold was not removed of all pending transactions or any other transactions in my bank XXXX XXXX as I lost my credit.debit cards in transit. Reason : Unaware why Coinbase did that and made me loose my buying power to trade in Coinbase XX/XX/XXXX: Coinbase freezed my Coinbase account and deleted all my bank accounts and blocked my account. I had lost my purse in transit and I had called my bank and told to hold /Stop all pending transactions and which Coinbase was one of them. Due to security reasons XXXX and XXXX XXXX XXXX stopped all pending accounts or any transactions coming to my account due to lost of my belongings. Coinbase was also reversed and this was without my knowledge. I contacted XXXX, XXXX and made calls to Coinbase phone number listed but yet no action taken or any email received. Coinbase sent an email with link to pay the amount $XXXX , I paid using my credit card, when I saw my online statement I did not see the transaction happening they said Coinbase did not initiate the payment and they freezed all my buying and selling power. Attached are all documents and the payment shows XXXX when entering my Coinbase account. I am contacting each day about the fees paid and to unfreeze my account but they say escalation team consisting of specialist will send an email but they never do or I receive any updates from them. this is creating lot of frustration in keeping my account blocked from last 3 weeks. Below are the emails received - From: Coinbase Date: Tue, XX/XX/XXXX at XXXX XXXX Subject: Your order for XXXX ETH was reversed. To: XXXX Hi XXXX XXXX, Your transfer on XX/XX/XXXX for $XXXX USD was reversed by your payment method. Unfortunately it looks like your bank (XXXX XXXX - XXXX XXXX... XXXX) has reversed your deposit with the following message: Customer Advises Not Authorized (XXXX). You can visit your account to review your payment methods and see further details. It will be necessary to contact your bank to determine exactly why this occurred. If you have already received your purchase, it may be necessary to chose an alternative payment method to reconcile your account. If you had not yet received your purchase, this purchase has been cancelled at this time. If you have any questions in this matter, resources are available in our support portal. Thank you for understanding. Kind regards, The Coinbase Team From: Coinbase Date: Tue, XX/XX/XXXX at XXXX XXXX Subject: Your order for XXXX ETH was reversed. To: XXXX Coinbase Hi XXXX XXXX, Your transfer on XX/XX/XXXX for $XXXX USD was reversed by your payment method. Unfortunately it looks like your bank (XXXX XXXX XXXX - XXXX... XXXX) has reversed your deposit with the following message: Payment Stopped (XXXX). You can visit your account to review your payment methods and see further details. It will be necessary to contact your bank to determine exactly why this occurred. If you have already received your purchase, it may be necessary to chose an alternative payment method to reconcile your account. If you had not yet received your purchase, this purchase has been cancelled at this time. If you have any questions in this matter, resources are available in our support portal. Thank you for understanding. Kind regards, The Coinbase Team
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2018-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: I can not access my account for almost a month as it is locked and my mobile phone to access it stopped working. All they needed to do was remove 2 factor authentication for me so I could set it up on my new phone. Instead, they locked my account and I can not get them to respond to many, many messages and calls. Im stuck in a black hole of automated emails and replies that are going no where. I do n't even know if they are still working on my issue. I ca n't access my funds ( digital currency ) for almost a month now and meanwhile one of my digital coins is going down in value. Help! PS : None of the attached emails that appear to have solved the problem actually worked ...
Company Response:
State: CA
Zip: 91101
Submitted Via: Web
Date Sent: 2018-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, I have 2 wire transfer withdraws that have been initiated through a cryptocurrency company called Coinbase in which i sold Bitcoin through them at market price to deposit in my checking account. Both of these wire transfers withdraws were initiated XX/XX/XXXX and show completed XX/XX/XXXX on their website. However both of these wire transfers have yet to be posted to my verified XXXX checking account. It has been 15 business days, way too long, even with the 5 business day delay for wire transfers they state on their website. Keep in mind they also charged {$25.00} dollars each for wire withdraws which have not been processed in a timely matter. I already have a support ticket that has been open for over 2 weeks thate has yet to be resolved, Case ID : XXXX. One wire transfer was for XXXX Bitcoin ( BTC ) for {$220.00} that shows completed on XX/XX/XXXX, reference code XXXX. The other was for XXXX Bitcoin ( BTC ) for {$240.00} that shows completed on XX/XX/XXXX, reference code XXXX. My Email for reference is XXXX
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2018-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made an international bank transfer from my XXXX bank ( XXXX XXXX ) to Coinbase Inc ( XXXX company ) for the sum of XXXX Euros on Sunday XXXX XXXX XXXX. My bank released the funds on XXXX XXXX ( due to the holidays ) and Coinbase should have credited my account within 24-48 hours. I have still not received this transfer and I contacted Coinbase support team ( online ) on Thursday XXXX XXXX XXXX and on XXXX XXXX XXXX to raise this issue but they have not responded at all to my requests. Their telephone support system was also not accessible. They did however gave me a case reference number # XXXX. If you can help to sort this matter out I would be very grateful. Many thanks
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: At XXXX EST on XXXX XXXX, 2017, Coinbase initiated a transfer of XXXX Litecoin, worth over {$4000.00} USD, to their exchange platform GDAX. They claim that these transfers are instant, yet I 've been waiting almost four days and the transfer is still " pending '' and I have no access to my currency. Support has not responded to my complaints, and I 'm seeing many other people on social media complaining about the exact same problem who have also not heard from support. My support case number is # XXXX and the transfer ID of the transfer in question is XXXX
Company Response:
State: SC
Zip: 29072
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi, I have a transfer that was created XXXX XXXX and should have arrived XXXX XXXX the latest. The wire was for {$10000.00} and I was charged with a {$25.00} fee which I agreed to. I 've contacted the company and emailed them they let me know it would arrive today and it has not. I was promised 1 business day transfers. XXXX XXXX 2017 XXXX XXXX XXXX XXXX XXXX {$9900.00} USD COMPLETED REFRENCE : XXXX account is under my email XXXXXXXXXXXX Please look into this issue.
Company Response:
State: NJ
Zip: 08857
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My name is XXXX XXXX. I made a same day {$9000.00} wire deposit transfer from my regions account with address as follows : XXXX XXXX XXXX XXXX, XXXX, FL XXXX ; to my coinbase account who as a company uses XXXX XXXX XXXX. The recipients address is as follows : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX. The recipient bank address is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX The company is not responding to queries and the recipient bank is not being helpful. This money has yet to appear and it is Tuesday the XX/XX/XXXX.
Company Response:
State: FL
Zip: 33603
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent XXXX to an address generated for my account, using 2 separate transactions, initiated : XX/XX/XXXX XX/XX/XXXX The XX/XX/XXXX transaction confirmed immediately and I sold and transferred to my bank. The XX/XX/XXXX transaction confirmed on XX/XX/XXXX, but never got credited to my account This transaction showed as pending for 4 weeks, but eventually disappeared entirely from my account. However, both transactions can still be seen in the blockchain public ledger. I attempted to resolve this with the company multiple times, with communication on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX On XX/XX/XXXX They reviewed and closed the case, reporting that the transaction and sale was successful. The reviewer completely ignored the other transaction that was never credited. I have re-opened this case, however, Coinbase has not responded in a timely manner.
Company Response:
State: UT
Zip: 84070
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have an account with Coinbase.com and I once made a XXXX dollar order for Bitcoin, the order was in virtual transit ; however no later than five days later, I learned that my order was cancelled and Coinbase would no longer allow me to make purchases, deposit, withdraw, or sell any of my assets. This particular issue has been solved by Coinbase support, but on the other hand - they have failed to reinstate the bank account I had on my account so I could make larger investments ; I have waited about an hour and a half so far as I am typing this complaint to speak with a customer representative who could be working with me to solve this issue. As I do n't see a resolution on the horizon anytime soon with their phone support, or support system on their website, I would hope something could be done just to simply reinstate my formerly linked bank account onto my Coinbase account.
Company Response:
State: IN
Zip: 46544
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been trying to withdraw some of my btc to verified XXXX account for 2 days now and the sell order stays pending for 2 hours and gets cancelled every time. I used the XXXX sell feature before and it worked flawlessly ( other than the fact that it said my funds will be available the next day when they came instantly ). Now I ca n't sell any btc instantly. Account email : XXXXXXXXXXXX
Company Response:
State: OH
Zip: 44134
Submitted Via: Web
Date Sent: 2018-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A