Date Received: 2018-01-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a Bitcoin account with XXXX/Coinbase. I sold a large sum of Bitcoin recently, over {$700000.00} worth to be exact. They have a daily limit of {$10000.00} for withdrawals to a checking account. They also have a notice that if you need more, simply fill out a form. On XXXX XXXX, 2017, I submitted that form. I am in the process of purchasing a new home and the relocation company that is selling the home requires that I have the money in my checking account, as I am paying cash for it. The relocation company is getting anxious in that they believe I am trying to defraud them in some way. I 've sent XXXX/Coinbase several emails in addition to the form I submitted previously telling them that I am trying to purchase a home and that I need MY funds that are sitting in my account. They always respond with a reply stating that they are very busy and will get back to me shortly with an answer. I need MY money and see no reason why there is a limit to how much I can withdraw in a day. I started several days ago withdrawing {$10000.00} each day but this will take me 70 days and I 'm sure the relocation company will not wait. Can you help me? Like I said previously, I see no reason as to why they can not at least give me total access to MY funds.
Company Response:
State: TX
Zip: 76712
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: > On XXXX XXXX XXXX - I transfered XXXX from my bank account to my coinbase account as a test to see if it works like it should. Before that I have already made a verification with my XXXX ID card. The automatisms or robots which should recognize my incredentials seemed to have recognized my personal data ( " name '' etc. ) correctly. > So on XXXX of XXXX XXXX - I transfered XXXX from my bank account to my coinbase account. This time during the process I even was asked if my " name '' would be the same like in the personal data fields of my coinbase account. ( popup ) > So I hoped since the first amount was transfered withing 6-12 hours, that the second attempt would also succeed. -- -- -- -- -- -- -- -- -- -- -- -- > Then the " dilemma '' started : Since I only wanted to use the coinbase only to transfer my money to it and do my crypto currency buys on the gdax platform ( with lower fees ) I tried to login there. But suddelny I had to re-verify my identity with another official document like a drivers license. So I did that. ( XXXX ) > On gdax I got a message popup stating something like : name field etc. can not be empty ... But the consequence was, that the automatisms or robots or whatever automatically changed my " name '' to nonsense. And I could not just change it back. ( suddenly in the fields of my account within coinbase and also gdax ( which is actualy the same company ) was changed to " XXXX '' and " my state of birth '' ) ( thats what I call bad dysfunctional unlogic programming ) If that has been done intentionally it must be scam. If that has been done accidentally it must be irresponsible fly by night. Sorry guys, but it just looks like a perfect GREEDY T R A P. Computers dont make mistakes. People behind computer screens make mistakes. WITHIN COMPUTERS THERES NO MAYBE ONLY YES AND NO! Its also not logic that the system cant identify my perfectly photographed brandnew ID card. ( since it already has worked weeks before ) > I got the info somewhere, that I would just have to re-verify with my ID card, but that seems impossible, since I tried more than 10 times. I always got back a message that I couldnt be verified ... When I try again I get informed that I need to wait for 24 hours. ( XXXX ) > That is all pure irony, since I already had succesfully verified my identity a month ago. > Fact is : The second amount I transfered will not be assigned to " my '' account since the " name '' in the personal data fields is not correct because it has been currupted by a dysfunctional unlogic process, which is not in my power and responsibility. And that is a NO GO! > Now I can only wait and hope that I get my money back somehow. Since the service is not available I do not really have any hopes. To this time on coinbase there is no real service available. U cant call anyone. And even if my emails or tickets ever get read, ... The service people are probably not able to just change back my personal data ( name ) to what it was before > I loose money every second I cant controle my money no matter if its crypto or fiat. I take this really personal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX, I transferred about XXXX Bitcoin cash ( BCH ) from my another account to XXXX. At XXXX XX/XX/XXXX, Coinbase showed that transfer has been completed from Coinbase to XXXX. However, till now (XX/XX/XXXX ), XXXX has n't show the XXXXBch. I have submitted the ticket and the guy just keep telling me they are working on that but there is zero update.. and the attitude was terrible. I lost XXXXBCH now/ ( Worth about $ 30K!!!! )
Company Response:
State: CT
Zip: 06902
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On or around XXXX 2014 I lost access to an account on coinbase.com. This account loss was due to me changing my email address and the old address being deleted. Coinbase has failed to restore my account balance in over 6 months of waiting. I have filed 3 complaints through there support department and have failed see a resolution. I also requested the transaction history on this account and was told it was unavailable, a violation of federal law.
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2017 I tried to log into my Coinbase account ( bitcoin, lite coin, brokerage website ) shortly after which I was denied access to my account and my XXXXbit coins, XXXX eithirium and XXXX coins ( now a value of over {$20000.00} ) later I was sent an email telling me that account had been locked due to eligibility restrictions. I have sent emails and called multiple times with the promise that my account will shortly be reopened and my issue resolved, It has been over 2 months at this point and they havent made any efforts to work on my problem or even update me.
Company Response:
State: AK
Zip: 99801
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XXXX/XXXX/18, i submitted {$24.00} USD/BTC through coinbase to XXXX for BTC. I was charged over {$18.00} USD in fees and i can not reach the coinbase or whoever charged me the fees. I have done transactions to XXXX before with coinbase and never charged so much. XXXX received only a little over {$5.00}.
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Purchased XXXX BTC for {$100.00} at XXXX/XXXX/2018 XXXX on Coinbase.com and initiated a transfer to another exchange moments later. It is now almost 24 hours later and still showing " pending ''. Coinbase is refusing to initiate transfer, as transaction still shows " XXXX '' confirmations. This means they have yet to submit it to the blockchain to get authorized on the bitcoin blockchain. I am not the only one with this issue. If you visit their XXXX page ( XXXX ) you will see hundreds of other people with the same issue. It is causing us to lose money, borderline fraudulent, and morally not correct.
Company Response:
State: TX
Zip: 75238
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Problem Narrative: Using the LTC virtual currency address provided by Coinbase (XXXX) I transferred XXXX LTC virtual currency from an external exchange (XXXX) to Coinbase. Coinbase accepted the transfer on their web site and attempted to transfer to XXXX but the transfer stuck in the process. However, Coinbase states in their automated mail the coin WAS transferred, but the evidence below shows very clearly it has not cleared. Here is the currency audit trail from XXXX XXXX to Coinbase proving that Coinbase has the XXXX worth of LTC on their exchange: Completed 2018-XX-XX XXXX LTC XXXX Address: XXXX Txid: XXXX Here is the mail Coinbase provided to me after they got the funds: You just received XXXX LTC You just received XXXX LTC (worth $XXXX USD) from an external Litecoin account. It may take up to 6 network confirmations before your Litecoin is available to trade. Checking the blockchain, the transaction obtains all confirmations. Here is the notification they sent for the Coinbase XXXX transfer: (Also, note this is an internal process that Coinbase conducts, not the customer) You just sent XXXX LTC Congratulations! You have successfully sent XXXX LTC (worth $XXXX USD) to XXXX using Coinbase. This withdrawal is being sent to an address ("XXXX") that you haven't previously used. Upon verification of the funds, noticed they were in a PENDING state. Waited 24-hours with no response from support. Have emailed multiples times each day since with not response. They are not taking calls on their XXXX number. No response from their XXXX XXXX account. I have also filed a BBB report and no response with that action. I hated to resort to this action, but unfortunately I have no other recourse to retrieve my funds. Here is the transaction details for Coinbase transfer from their Coinbase wallet to XXXX exchange: deposit XXXX XXXX - XXXX XXXX, 2018 UTC
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I d id a wire transfer of {$8400.00} on XX/XX/XXXX to my Coinbase account. It has still not shown up to my account .... I contacted my bank which is XXXX XXXX XXXX to confirm the wire transfer went through that same day I submitted it. I contacted their bank XXXX XXXX and they received it that same day and posted it to Coinbase that same day. They told me now it 's just on Coinbase end to post it onto my account however there is still no money in my account .... Their website states it normally takes 2-3 business days for wire transfer. Today is now XX/XX/XXXX. I 've tried contacting them numerous times and never got a live person or a response until yesterday on XX/XX/XXXX when I spoke to a manager who could not give me any info besides they 're escalating it to a specialist. After speaking with him I started doing research and discovered there are tons of people that are going through the same problem that I am and have not gotten it resolved it months. Here is a link for proof : XXXX XXXX XXXX/ I started a service request with my bank to get my wire transfer back on XX/XX/XXXX. My bank said they 're now waiting on Coinbase 's bank XXXX XXXX to send me my money back ... still nowhere to be found. I contacted Metropolitan bank and they said they 're waiting on Coinbase however still have not heard back from them. I am worried about them even sending my wire transfer back because many people complained about how their money never showed up after they told them it has been sent back ... This was meant to be an investment however it has set me back by XXXX of my hard earned money and now I 'm on the verge of being homeless because of this. Please help!!! My bank XXXX is telling me they cant do anything, XXXX XXXX is telling me they cant do anything, Coinbase support is not existence. Please help me get my money back. Thank you,
Company Response:
State: NY
Zip: 11763
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I reside in XXXX, but can supply a U.S. mailing address for correspondence if required. On XXXX XXXX, I sent 2 international transfers from a XXXX bank account to Coinbase ( A U.S. Registered company ), using the required reference given by this company of XXXX. 2 Remittances were sent that day for : XXXX GBP ( Equivalent of {$2000.00} USD ) XXXX GBP ( Equivalent of {$60.00} USD ). On XXXX XXXX, I received an e-mail from Coinbase to say they 'd had some delay processing funds received from their customers but that my XXXXGBP ( {$2000.00} ) received was now credited to my account with Coinbase, for purchasing of Crypto Currencies. There was no mention of the XXXXGBP ( {$60.00} ). Coinbase has never even confirmed receipt, although I can obtain a bank trace, if required. The funds of XXXX were not in the account as their e-mail stated and have not materialised since. I have tried calling their helpline, but am unable tto get through. After 30+ minutes of waiting, the line simply hangs up. I have sent several tickets to their online support system and have not had any meaningful response in almost a month and at this stage have given up expecting one. Since searching online, I understand I am not the only person who has suffered losses like this, there are many others who despite efforts, have been unable to reach Coinbase or receive monies that were in effect stolen after sending in good faith to Coinbase. As the funds I sent via bank transfer using the reference they requested I use have both not materialised over 1 month after sending, I must report I have had these funds stolen and am now seeking legal help recovering in full - what is mine and not Coinbase 's. I would appreciate the assistance of the Consumer Financial Protection Bureau in recovering the money I have had taken by Coinbase, without my permission, which is tantamount to theft. Please reach me via e-mail - this is the best way to contact me when needed.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A