Date Received: 2018-01-07
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX XXXX an unauthorized Charge was taken out of my account for the total amount of {$210.00}. I secured my account the same day and changed my password as well. I sent an email to Coinbase Support explaining what happened and they temporarily disabled my account. They told me on XX/XX/XXXX that once a security review was completed I would be able to access my account again but it might take 10 days. I have completed the all the steps on their review but still have not heard back from them. I have over {$20000.00} worth of virtual currency in my Coinbase account but until they unlock my account I can not access my funds. I need them to turn my account back on.
Company Response:
State: GA
Zip: 30016
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased XXXX Ethereum coin on XX/XX/XXXX for {$630.00} per coin. Total was {$650.00} with fees that Coinbase charges. I bought the coin with my Credit Card which is supposed to be " instant '' as described on Coinbase 's website. I waited and the transaction was stuck on Pending. My card was not charged but the transaction never went through. Had Coinbase processed the buy as promised, I would be able to sell that coin now for a premium. I contacted Coinbase 5 days later and opened a case with them. I was told a specialist was working on my issue. On XXXX XXXX, 2018 I got an e-mail saying that my transaction was cancelled by Coinbase since my XXXX XXXX cancelled it. The issue with this fraud is I have bought coin with this same card before and my bank never blocked it. I was even able to buy coin days after on the XX/XX/XXXX with the same card. I got no notice from my bank stating they blocked the charge and they always do send me notice when they do. This is how i KNOW Coinbase is lying by saying my bank is to blame. They do not want to give me my Ethereum coin @ the {$630.00} price because the price of one coin currently is over {$1100.00}. Coinbase is lying and is costing me money.
Company Response:
State: FL
Zip: 33624
Submitted Via: Web
Date Sent: 2018-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Ive sent a {$46000.00} wire from my GDAX account to my bank account the day before XX/XX/XXXX. It was supposed to be processed by the XX/XX/XXXX. It still hasnt came in and Coinbases support is nonexistent. Ive sent wires after this one because of my accounts limits. Those wires have went through.
Company Response:
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2018-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: i started to use coinbase from 4 months and everything was fine untill one day i deposited XXXX $ and the deposit was complete after that i tried to buy some cryptocurrency from then and they asked me to verify my account and the verfication included home address, name, SSN, and job title. after providing all the informtion needed i was told that they can not locate my Id then i send them a copy of my documents SSN and bank statment and driving license they replied that they can not solve it manually and they are using a third party and to keep trying untill i solve that quiz.I have been trying to solve it for a month now with no result.now i need to get my money back which is XXXX $ as i used XXXX $ for purchasing some cryptocurrency before having this problem.now it looks like they can not help me by anyway so i am asking for your help. thank you in advance
Company Response:
State: NY
Zip: 11209
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I wire transferred {$40000.00} to Coinbase , Inc. ( associated XXXX account ) on XXXX/XXXX/XXXX from my XXXX account. Those funds have neither been credited to my Coinbase/XXXX account, nor returned to the originating XXXX account. I previously successfully wire transferred funds to my XXXX account, so I assumed a wire transfer would again process smoothly. However, that initial wire was transferred from a different originating bank and account. I subsequently learned that Coinbase/ XXXX requires the name on the originating account to exactly match the Coinbase/ XXXX account holders name. The XXXX account from which this current wire was transferred was a joint account, thus not exactly matching the Coinbase/ XXXX account. Additionally, a code is required by Coinbase on the wire recipient instructions. XXXX XXXX Bank in New York serves as the intermediary bank for Coinbase. Realizing the potential discrepancy in the wire information, I contacted XXXX within 24 hours of the wire disbursement to request a reversal. That request was immediately submitted by XXXX to XXXX XXXX Bank on XXXX/XXXX/XXXX. XXXX was informed that the reversal would require a review and authorization, possibly taking greater than 10 business days. I contacted XXXX XXXX Bank on XXXX/XXXX/XXXX, and they confirmed that the funds were received by them and sent to Coinbase on XXXX/XXXX/XXXX. XXXX XXXX Bank stated that they could only reverse the wired funds if Coinbase returned the funds to them, and that I would have to pursue that through Coinbase. I followed all XXXX and Coinbase instructions on how to properly inquire about the problem through their customer support system, which includes submitting a service request on their website. I only subsequently received generic automated responses. Their initial email response stated that I would be updated in a few days, but I never received an update. I also attempted to call them on 2 occasions, but both times I was placed on hold for over 45 minutes, with no response, and they do not even accept any phone calls regarding funds transfer problems, only potential account compromises/ hacking. Included as attachments are the XXXX Bank Wire Confirmation document and email correspondences with XXXX/ Coinbase. My primary concern : If an incoming wire is not formatted to Coinbase/ XXXX specifications, then why does XXXX XXXX Bank accept and process it? The wire should be rejected/ returned if it does not include all of the required information. If the funds are then received by Coinbase/ XXXX, then it seems mandatory that they have established systems to remedy any discrepancies in a timely fashion, with a human customer support representative. It has been 12 business days and 3 weeks since Coinbase received the funds, and I have not received any substantive assistance. An acceptable resolution for this matter would be either immediate full funding ( {$40000.00} ) of my XXXX account or immediate wire transfer reversal of the full amount to the originating XXXX account. I respectfully ask that you please assist with this matter, and I appreciate the service that you provide to consumers.
Company Response:
State: KY
Zip: 40245
Submitted Via: Web
Date Sent: 2018-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Other service problem
Subissue:
Consumer Complaint: I am not able to login to my account via photo ID. They then ask me to take a photo via the phone app. I am not able to do so since I ca n't login ... I do n't understand why the app is like this. If I ca n't login via the browser on my computer, how can I login via the phone app to click on the option to send a photo ID?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2017 I wired {$8500.00} to Coinbase. The funds were received by Coinbase, according to my Bank, XXXX, but the funds have not shown in my Coinbase account. I have submitted various support emails to Coinbase but no resolution has come about.
Company Response:
State: CT
Zip: 06840
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a Coinbase account and when I deposit money into it, it takes seconds. Trying to withdraw can take hours or days lately. Still waiting on .XXXX ( {$1400.00} ) to arrive the account I transferred it to. Coinbase said it only takes minutes for transactions, sure, if you are putting money in. I contacted Coinbase and was told there was just a backlog ... but its costing consumers like myself a lot of money. As soon as this transfer is complete I will be closing account. Hopefully someone will investigate Coinbase.
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: A total of {$620.00} is owed to me by Coinbase for the sale of two Litecoin crypto currency at {$310.00} each. The coins were sold to Coinbase on XX/XX/XXXX and the money was promised to be deposited to my checking account by XX/XX/XXXX. My transaction has been pending since XX/XX/XXXX Four emails have been sent. Multiple phone calls have been made by me, and I have not received a response from Coinbase. I would like the money that is owed to me.
Company Response:
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coinbase continues to lag transactions to gauge the market. They are currently holding transactions over 72 hours with no explanation.
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A