Date Received: 2019-05-29
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: I have a open & active credit card account with Barclays. My credit limit is {$25000.00}. It is not showing on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91364
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: barclays has the wrong info for this acct and should be deleted # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89502
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-27
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: A Barclays Card issued by XXXX XXXX to my late wife showed an XXXX charge from XXXX XXXX in XXXX XXXX, TX. I notified Barclays Bank of the following problems with that charge : 1. Neither my wife nor I have been in Texas for at least four years 2. I canceled said card as my wife 's PoA Agent by certified/return U.S. Postal Service letter dated XXXX XXXX, 2018. 3. As part of said cancellation, I reported that I had physically destroyed all of her credit cards, including the one used in XXXX XXXX. 4. Barclays acknowledged said cancellation by letter dated XXXX XXXX, 2018. 5. I froze my wife 's credit-rating accounts with XXXX, XXXX, XXXX and XXXX in XX/XX/2018 and they remain frozen to this date. 6. My wife died on XXXX XXXX, 2018. Nevertheless, I received a second billing dated XX/XX/XXXX for the spurious charge. I have received no acknowledgement from Barclays Bank to either my report of fraud or my request for corrective action. The account and card remain active and open for further abuse as far as I can tell.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19128
Submitted Via: Web
Date Sent: 2019-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: 1. On XX/XX/XXXX, XXXX XXXX XXXX , XXXX . contacted me ( XXXX XXXX ) in a form of latter attempting to collect a consumer debt in amount of {$2700.00}. 2. On XX/XX/XXXX I requested validation of alleged debt. 3. On XX/XX/XXXX. XXXX XXXX XXXX , XXXX . responded to my request with inadequate evidence to validate alleged claim. Plaintiff failed to produce as requested : a. ) contract agreement or promissory note bearing defendants signature on it. b. ) provide copy of assignment to XXXX XXXX XXXX. XXXX right to collect alleged debt. c. ) state whether alleged account is assigned to XXXX XXXX XXXX. XXXX. or its been purchased from the original creditor. d. ) provide the reasons why XXXX XXXX XXXX. XXXX. could not produce as requested information. 4. On XX/XX/XXXX I received Citation ( Debt Claim Case ) CASE NO. XXXX 5. On XX/XX/XXXX, I called original creditor Barclays Bank Delaware. Call was answered by Barclays Bank Delaware Relationships Manager who named himself as XXXX. I stated the fact that I have been contacted by multiple collector and I need to validate who has been assigned to collect debt. Since, I received Citation from XXXX XXXX XXXX XXXX, I specifically point out XXXX XXXX XXXX. XXXX. as assignee to collect debt and one who represent Barclay Bank Delaware in this case. Relationship Manager stated that he does not see any reference to the XXXX XXXX XXXX. XXXX.. Relationship Manager stated that he does not have any other information on account balance or any other details on alleged account as account was transferred/sold off to third party collector but he did not have any reference to XXXX XXXX XXXX and they do not know who XXXX XXXX XXXX is. In fact, account manage stated that I should be aware of collectors who fraudulently trying to collect debt. 6. The same day, on XX/XX/XXXX, at XXXX XXXX I call XXXX XXXX XXXX XXXXXXXX and call was answered by one of the representatives. I told her the facts about Barclays Bank Delaware does not know anything about being represented by XXXX XXXX XXXX XXXX for alleged debt, representatives was a bit surprised but could not confirm so she offered to me to be transferred to another representative named XXXX XXXX. After waiting for few minutes, XXXX got on call and I stated facts again what Barclay Bank Delaware Relationship Manager told me as he did not see any reference or any information on legal representation or collection efforts or assignment to XXXX XXXX XXXX XXXX. During discussion, XXXX dismissed such statement but could not provide evidence or confirm representation of XXXX XXXX XXXX XXXX for alleged client Plaintiff Barclay Bank Delaware with tangible evidence. At that point XXXX suggested that she will go back and contact her client and get back to me. I explicitly give her permission to call me directly on my mobile as well as to leave message if Im not available. She asked me to record phone number from which they will be calling me XXXX so I know who is calling. 7. As of Friday, XX/XX/XXXX I have not hear back from the XXXX XXXX or anybody from XXXX XXXX XXXX XXXXXXXX. 8. Since I have not heard back from XXXX XXXX XXXX or XXXX XXXX, I reach out again to Barclay Bank Delaware again. Second call was placed XX/XX/XXXX. Again, talk to account manager and she told me account is sold to third party collector, they could not take any payment and they are not aware of any Law firm representing them in this case. This time I requested statement in writing stating that account has been transferred/sold off and who is new account owner. Account Manager stated that she have requested letter and it will take 7-10 business days to receive it. As of Friday, XX/XX/XXXX I have not received any statement. Please note, this time our discussion is been recorded and audio evidence available upon request. As of today Friday, XX/XX/XXXX, Barclays Bank Delaware did not sent/produce written document of account status and ownership, yet refusing to accept payment for account in debt. Based on information provided by Account Manager, Im not able to make or arrange any payment regardless of outcome of the case without establish ownership of the account. In order to make payment, I need to find out who is actual owner of the account. This is reasonable request in order to determine actual owner and whom payment will be sent. Im without information or knowledge sufficient to form an opinion as to the truth or accuracy of XXXX XXXX XXXX XXXX I have serious reservation about XXXX XXXX XXXX XXXX posing as representation of the Plaintiff when in fact Barclay Bank Delaware have no records for such representation. If adequate evidence for legal representation and/or collection assignment to XXXX XXXX XXXX XXXX to collect debt for Barclay Bank Delaware is not produced this case is nothing but fraud. Original Credit Barclay Bank Delaware is Plaintiff in Case yet its unwilling to accept payment for the debt. This suggest that account is owned by third part, however third party does not want to be named or identify within legal proceedings. This is wrong and has great implication on consumer post judgment whatever outcome is. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2019-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: The companies involved are already aware as I have written to all of them. Barclay is claiming that I have not made any payments since XXXX towards a bill I owed them. They are claiming that I still owe {$1500.00} when I have proof from my bank and from their debt collector that I have made a one time lump sum payment of {$640.00} plus $ XXXX/mo every month to their debt collector. My bank has all the records of these payments as it was automatically withdrawn from my account every month. Their designated attorneys known as XXXX negotiated with me. XXXX went out of my business in XXXX when my account was paid in full. They told me that Attorney XXXX XXXX would review my file as these were the new collectors and they would send me the needed " paid in full '' paperwork. That NEVER happened, XXXX instead wrote me and said that I haven't made payments since XXXX. This is inaccurate. I have sent letters and proof to XXXX XXXX and three credit bureaus. They won't even let me " add a statement '' to my credit report. This is unfair and an unethical practice of bullying a consumer, namely me. I have all proof and documentation I am more than pleased to provide. Additionally, the first invoice I ever received said that I purchased an XXXX product which I did not. The invoice dated XX/XX/XXXX has all of my information on it, except it has the wrong account number on it, # XXXX. They argued with me and said it was mine so I tried to pay this fraudulent claim, just to get it off my record. I tried to pay it, but this is not my account #. Every invoice after that had the correct account # on it which ended in # XXXX. # XXXX is my account number, the original " XXXX XXXX' invoice is not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96753
Submitted Via: Web
Date Sent: 2019-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I need to remove the hard inquiries from Barclay since they denied my credit increases and ran my credit when it should have been a soft pull. I feel I was misdirected or mislead it has impacted my credit score a lot.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2019-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I emailed the company ( DailyOm ) 2x to ask them to issue a credit for a class I paid for and didn't wish to take. I sent the first email minutes after signing up for it after I read the outline and decided it wasn't for me. The class is only {$15.00}, but I've read a number of other complaints on line with the same issue, so I'm seeing a pattern. And they never even responded to my emails. I then contacted Barclays, the credit company I used. I called 2x and waited both times 40 mins and nobody ever came on. I tried a third time and after 10 mins I couldn't take it any more.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01880
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Applied and was approved for an XXXX XXXX XXXX credit card. The APR is based upon your credit score. My current credit score is XXXX. XXXX XXXX sent me the card with my credit score listed at XXXX and assigned an APR of 27.24 %. This is a total scam. I have cancelled the card, but I hope you investigate this terrible company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2019-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened up a credit card and it was 12 or more months no interest. My credit limit was {$8800.00}. I received my bill and the company allowed someone else to more than double the limit. I had not problem paying the {$8800.00} limit! But they not only wanted all the money I was paying & the majority of the money was going to the interest so I felt I would be paying this account for the rest of my life! I sent a letter to the president and she refused to try and work something out! Is there anyway I can sue them? I am now have XXXX and do stressed out! Barclay card really did me wrong & I dont want that to happen to anybody else Please help me I borrowed money to get it down so I could pay it off but now I am still paying on the other loan & I am struggling
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is my letter to XXXX executive office : My wallet was stolen on XX/XX/2019 in XXXX resulting in a charge of {$14000.00}. The perpetrator had a copy of my other ID as well as my credit card when he made this charge. Initially, the first claim investigator I spoke with told me that I would not be billed for this charge as long as I sent in my ID. I did so immediately, due to your system a error was made. They claim that the fax of my ID came in black and they could not see it, no one called me to tell me this at this point I was already on hour 4 of trying to speak with someone to help me. I finally got a hold of someone and sent them in by mail and fax again a copy of my other ID. At this point it was to late and they re-billed me, even though I have proof from XXXX that the original fax I sent was completely valid. I was mislead numerous times. I think its pretty unbelievable that there is no way to upload this documents online. As a business owner, I know this not to be substantial proof that the charge is valid. I have had made claims made against my business by customers that simply did not want to pay for their charges - where Ive even had video proof and video authorizations from the client themselves - and that still wasnt enough for my merchant processor to win the claim in my favor. I beg you to review this claim and turn over the decision as I also have evidence of where I was when this charge was being made. Ive spent over 6 hours on the phone at this point. The charge : XXXX XXXX XX/XX/2019 {$14000.00} XXXX Points
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A