Date Received: 2019-06-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XXXX, XXXX, 2019 while traveling on XXXX XXXX XXXX from XXXX XXXX, Puerto Rico to XXXX, NY I was offered a XXXX XXXX credit card application. I just received a denial because I am a Puerto Rico resident. This is a discrimination based on my national origin. XXXX officials handing applications knew that people on that flight were PR residents. Nobody stated that this was a card exclusively for USA residents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 00729
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There are 3 hard inquiries showing on my credit report. These were done on XX/XX/2019. The names are XXXX/XXXX XXXX FL, Brclybankde XXXX DE and XXXX XXXX XXXX VA. I did NOT apply for credit with these 3 companies. Should I be concerned with identity theft?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91790
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: using XXXX is problamctic merchants use it and mislead i have complained to them many times. Here, a cleaner left out what they do not do and i did not know they did not clean inside appliances or would not have ordered it. I had to pay another cleaner for the same service. XXXX is a problem, Merchants use it in a deceptive way. i disputed XXXX in XX/XX/XXXX and will not pay it. its back on my barclays account i got no paperwork to respond to which is typical and i stand my ground on the dispute this is for my upromise acct both cards are out of my wallet until this is properly resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: In a prior on phone conversation on a recorded line a rep told me the account was to be removed by XXXX of 2019. it is still showing on my credit report. PLease fix this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have account with XXXX XXXX ( XXXX XXXX ). I disputed a few unrecognized charges ( unauthorized charges ) but unsuccessful. They put back {$450.00} on XX/XX/XXXX and closed my account without give back {$490.00} annual fee. They charged {$490.00} annual fee to use their card for the whole year which is very high. I would close my account with them after this year anyway. It's only XX/XX/XXXX now and they refuse to give partial fee back. Please help to resolve these issues Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92646
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I qualified for a {$5000.00} limit Barclay 's Ring credit card with a 0.0 % APR on balance transfers until XX/XX/XXXX. I called customer service and transferred money from another credit card. Barclay 's told me I could only transfer {$4900.00} and that there is a {$98.00} fee ( 2 % ) per transfer. That was never mentioned in their advertising. I said ok. All of this happened on Friday XXXX XXXX. On Monday XXXX XX/XX/XXXX, I got a call from Barclays saying they needed to verify my identity before they could make the transfer. I answered all of their questions, and then they said that since my ID had not been verified on Friday, that they cancelled the transfer and that I would have to resubmit the transfer. They would transfer me to customer service and they would take care of it. They transferred my to customer service where they proceeded to tell me that the 0.0 % APR was no longer available to me .... this is a classic bait and switch by Barclays.. I did not take their other offers and hung up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I initiated a balance transfer from a Barclays credit card onXX/XX/19 to payoff my XXXX credit card for {$2600.00}. I did a total of 3 balance transfers that day and the other two transfers to other credit cards went fine but after several weeks of waiting I called Barclays on XX/XX/19because the transfer did not show up in my XXXX account. After they reviewed my transfer request it was determined that I had a typo in the XXXX account number ( they only wanted the last four digits ) so Barclays started case # XXXX onXX/XX/19and said it would take a few weeks to resolve. I called back around XX/XX/2019and they said the case had not been resolved and it could take up to 30 days so I called back Barclays around XX/XX/2019 and they said they would escalate the case to the Settlement Department and to call back in 7 - 10 days. I called back onXX/XX/and spoke to a supervisor who said the case was still pending but they would escalate the case again and for me to call back in another 7 - 10 days and the case should be resolved. I called Barclays again onXX/XX/2019 and spoke with a supervisor XXXX - Operator XXXX who asked me to send copies of my XXXX statements to prove the balance transfer of {$2600.00} did not credit to my XXXX account as their settlement department said they received proof of payment but didn't provide any explanation or additional information. OnXX/XX/ I sent XXXX at Barclay 's my XXXX, XXXX, XXXX Statements from XXXX as well as a page of account activity throughXX/XX/19proving my account was not credited. I called again today XX/XX/19and the case is still pending and they still can not provide me any kind of an update at Barclays and said it would be another 7 - 10 days. Meanwhile I am making payments to both Barclays and XXXX. I notified Barclay 's that I have filed a complaint with the OCC, Colorado Attorney General and CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80537
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: My US Airways credit card was switched to a XXXX XXXX credit card which I received automatically in the mail ( I did not sigh up for it, it was generated once the two airlines merged ). In one year I was charges {$2000.00} in interest fees for {$250.00} in actual purchases. I am being charged 27.24 % interest on the card, almost 30 % which is much higher than I was charged by US Airways. Therefore the card has generated thousands of dollars in interest. The interest is related to the predatory insurance amount. It does not look like they honored the interest rate I had previously. Also the USPS mail carrier failed to deliver mail in XX/XX/2017 due to a dispute between mail carrier and the US Post Office over building access ; the USPS carrier did not have the key to access the apartment building mail and he sent back mail mark undeliverable, which caused my card statement to be sent back and I missed sending payment. I contacted all my card companies to notify them of the issue with mail delivery and I notified the USPS Postmaster to file a complaint about being charged higher interest due to the US mail delivery mistake, and I was told by my credit card company that my credit would not be affected and they'd send paper statements out to replace the returned statements. Even with that the 28 % interest is extremely exorbitant and predatory.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15213
Submitted Via: Web
Date Sent: 2019-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received a bill for the annual fee for a credit card on XX/XX/2019 from Barclay Bank for an XXXX XXXX XXXX Mastercard. I have not used this in a year or so. I called the Service line for Barclays Bank 's on XX/XX/2019 found on the back of the bill. I spoke to an " off-shore '' service individual about closing the account. After providing my name, date of birth, l ast four digits of my social the service center could not find my account in their database. I was put on hold for more than 20 minutes. I called back and went through the same process and then asked to speak to a supervisor. No one could find my account although the card company sent me at least two bills at my current address. I had destroyed the card after the previous bill so could only provide the last four digits from the current bill. After 30 minutes on hold I gave up. I wrote a letter to cancel the account and mailed i t with a copy of the bill to the bank. I am disturbed that a credit card company can send me a bill, but is incapable of cancelling my account. I have spent hours dealing with this without resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-10
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I applied and was approved for the Barclaycard Arrival+ credit card on XX/XX/2019. I've been using the card normally and paying off my balance in full every month. Since then, I also opened several new credit accounts for various spending bonuses, given that I had lots of large upcoming purchases for my wedding. However, Barclay 's then closed my Arrival+ credit card without my permission on XX/XX/2019, citing that I have too many new accounts and inquiries on my credit report. I called Barclay 's on XX/XX/2019 and again on XX/XX/2019 trying to explain that my new accounts were due to large expenses but had also been completely paid off in full. Barclay 's still refused to reinstate my account, and will not allow me to redeem my earned miles at their full value : XXXX cents per point. Instead, they will only allow me to redeem my miles for half of the full value, and refuse to allow me to reopen my account, even though I stated I was happy to have a lower credit limit. I have been more than willing to discuss my case but I have been extremely disappointed by Barclay 's being unable to listen and unwilling to allow me to redeem my miles at their full value. I hope someone who is able to help will contact me but I have not had any success contacting anyone capable on my own.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2019-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A