Date Received: 2019-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My current statement shows four over charges for the laundry machine in my apartment building. I have been over charged more times than I can count. I have complained before and the card issuer has removed the charges. Barclays disconnected me today three times when I called again to dispute these overcharges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33606
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Barclays closed my credit card for no good reason. I have a credit score of XXXX according to them. Their reasons are weird. It brought down my credit score also. I have rewards which can not be used now. I was provided no notice or warning before Barclays did that. Tried calling Customer service XXXX twice. After successful verification, call getting disconnected. Sent the fax to XXXX regarding this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: To whom it may concern, RE : XXXX XXXX Credit Card from Barclay 's Misplaced my credit card statement and made the payment when I was reminded it was 10 days late. The outstanding balance they calculated the interest of 26.74 % was the average monthly balance of {$5900.00} not the actual balance of {$3500.00}. The payment was also only 10 days late and we were charged {$120.00}, which works out to a real annual charge of {$4600.00} or 130.54 % on an annual basis. This is just criminal!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85259
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2019 I was booking a hotel on Wyndham hotels website when I say an offer a {$50.00} statement credit if I applied for and used a hotel chain credit card issued through Barcalys. I applied for and was approved for this card but was not issued any kind of temporary Visa number nor was I presented with any way of using my card for my hotel purchase. I attempted to contact customer service and after a few transfers the line just disconnected. After disconnecting, I called back and was presented with a recording or something saying that account information was currently unavailable and to call back later. I called back and canceled this brand new card. It feels like I was misslead and promised things that I wasn't able to take advantage of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97203
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I took out a Barclay 's Ring Master Card in XX/XX/2019. I used an invitation which I received in the mail which had a 0 % APR for the first 12 months. I used the card to help my son pay for auto collision repairs which came to {$2600.00}. I also set up {$250.00} monthly payments automatically from my XXXX XXXX XXXX checking account. I enrolled in paperless billing and never looked any further until today. Just went online and checked my account and noticed that I have been charged interest every month since it was opened. There was an issue with the first payment not being on time. I do not remember exactly why but I did call Barclays to discuss the issue which was fixed and they told me it would not effect my promotional rate. Barclays response to my phone call after speaking to two reps was that they never offered a 0 % promotion. They are sending me the agreement when the card was approved. I did check online and found the promotion which is now expired but proof that it was offered. I would never have taken out a card with interest. I would have paid cash in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11772
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2018 - I requested a transfer of {$3000.00}. from BarclayCard to my XXXX card. XX/XX/2018 - Barclay says they transferred the money. This money never appeared in my account. I began calling Barclay and texting them through my on-line account. This has gone on for 16 months now with no resolution. XXXX says they never received the money. It took me one year to get Barclay to send me a copy of their transfer sheet. I immediately saw that it was sent to the wrong account number and have been trying to explain that to them for the last four months. I have contacted Barclay approximately 150-200 times since XX/XX/2018 with no resolution in sight. I have records of each call and each " case # '' they say they opened. The last call I had was with a woman who said she was a supervisor and told me XXXX was to confirm that I had never had this money put in my account and she would respond to me with in 48 hours as soon as she received this from XXXX. NO ONE FROM BARCLAYCARD, USA HAS EVER CALLED ME BACK FROM ANY ONE OF MY INQUIRIES SINCE XXXX XXXX. PLEASE HELP ME.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: -Started with XXXX XXXX XXXX US Airways card approximately XXXX - never missed a payment -Card portfolio was sold to Barclays bank as usairways card - approximately XXXX -US Airways bought XXXX XXXX in XXXX and transitioned cardholders to XXXX XXXX XXXX mastercard on approximately XX/XX/XXXX -I simultaneously moved to a new address on XX/XX/XXXX -Card was debiting my account automatically but then stopped without notice in XXXX of XXXX XXXXIn XXXX of XXXX, card was charged off without a call or notification -When I talked with the customer service department and tried to pay off the card, I was refused and hung up on repeatedly but I did determine that during the data migration to the new card, Barclays had captured an address that was approximately 16 years old, an email address that had not been used for 10 years and a phone number that was completely outdated and no longer in use -I repeatedly called back at least six times over the next year and was hung up on by servicing employees -Barclays never attempted to collect the debt, file a lien or attempt anything to recover the loss they created by their actions which is highly suspicious and unusual -They have incorrectly and I believe illegally placed a charge off on my credit record, refuse to accept payment and will not respond to any inquiry -The only thing they have done is to send my wife, who is/was not an obligor but an authorized user, a record of the bills -I retained an attorney in XXXX of this year to attempt to remedy the situation Here is a timeline of their interactions with Barclays servicing department : XX/XX/XXXX : sent letter to Barclays Bank Delaware legal department at XXXX XXXX XXXX XXXX, XXXX , DE XXXX with a signed authorization to communicate on your behalf XX/XX/XXXX : sent a follow up letter to legal department asking for a response, included copy of XX/XX/XXXX letter showing no response and same signed authorization XX/XX/XXXX : Called ( XXXX ) XXXX at XXXX XXXX, transferred to a " relationship manager '' at XXXX XXXX, told to fax letter to Attn : Correspondence Team at fax # ( XXXX ) XXXX with authorization to communicate included XX/XX/XXXX : Faxed letter, included copies of XX/XX/XXXX and XX/XX/XXXX letter and authorization, requested response as soon as possible XX/XX/XXXX : Called Barclays at ( XXXX ) XXXX at XXXX XXXX, spoke to XXXX who said she needed to connect me to a different department . A person named XXXX from the Barclays security department said she needed me to call back with a full SSN, full Barclays card number or phone number associated with the account in order to pull up Mr. in the system. Gave me their security department line # ( XXXX ) XXXX, ask for XXXX. ( This was due to a misinterpretation of his birth date on the authorization that was faxed to them, they thought the seven looked like a three for the month of his birth ). XX/XX/XXXX : Called Barclays at XXXX XXXX ( XXXX ) XXXX with correct birth date. Spoke to a person named XXXX. He asked me what I needed at XXXX XXXX and said " do you just need the balance? '' and then the line became disconnected. XX/XX/XXXX : Called Barclays back at XXXX XXXX Spoke to XXXX or XXXX ( female ), they located an XXXX XXXX XXXX Mastercard in their system and said the balance was {$43000.00}. Said no payments have been made on it so they could not send us a payment history. I requested they fax a statement to us showing the amount owed and gave them our firm 's fax number ( XXXX ) XXXX, she confirmed the number with me over the phone. She said the card was opened XX/XX/XXXX and was activated in XXXX. She was about to fax me a statement showing the amount when she said she had to transfer me to her supervisor. Then, she transferred me to XXXX XXXX XXXX which is a collections agency without telling me that's what she's doing. The guy I spoke with at XXXX XXXX XXXX stated that their firm does not handle Mr. 's account anymore. He said they were instructed to close it in XX/XX/XXXX on their end and send it back to Barclays for collection. I told him I was just on the phone with Barclays and they sent me to XXXX XXXX XXXX. He said yes, that's not unusual and to try Barclays again. He gave me a different phone number to try ( XXXX ) XXXX and said to push a specific number to get out of their automated menu. XX/XX/XXXX : Called the number I received from XXXX XXXX XXXX to bypass the Barclays automated system ( XXXX ) XXXX. That number takes you to the military customer department and then keeps you on hold forever and disconnects. XXXX, XXXX XXXX ext. XXXX | XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, SC XXXX http : //XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29466
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Promotion was for XXXX XXXX XXXX points for adding an additional user to the card within 30 days of account approval and the additional user making a purchase within 90 days of account approval. Account was approved XX/XX/2019. Call to add additional user was on XX/XX/2019 ( have call logs to prove this ). This is 29 days after account was opened and within the 30 day requirement. Purchase by additional user was made on XX/XX/2019, within the 90 day requirement. Have statements to prove this, and Barclays should have access to this. Called several times to request points, was told that either of those two requirements were not met. Barclay 's claims additional user was added XX/XX/2019, after the 30 day requirement. I am providing call logs proving I called Barclays to add the additional user on XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94024
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: XXXX Report Number This dispute was opened in XX/XX/2919 It was Identity Theft / fraud where 2 credit cards were opened up with my personal information. The banks issued the credit cards $ XXXX in each card. Barclays Bank And XXXX XXXX. I still see both in my XXXX credit report!!! How can I get them removed?? Never can reach a real personal n at XXXX and Banks never can provide concrete information PLEASE HELP. I always had excellent credit reports and now down to poor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11104
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-16
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Obtained a credit card with Barclays Bank after being promised a promotional credit of air miles. Paid a {$99.00} fee and was then told I would not receive miles as I previously had a no annual fee card. Cancelled card and they would not refund the {$99.00} fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2019-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A