Date Received: 2019-11-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On the early morning of XX/XX/XXXX, I received an alert via the Barclays app of a transaction on my wifes card I didnt recognize. I proceeded to block the card at that time, the next day the following transactions were on my card : XXXX # XXXX XX/XX/2019 {$24.00} XXXX # XXXX XX/XX/2019 {$30.00} XXXX # XXXX XX/XX/2019 {$87.00} XXXX # XXXX XX/XX/2019 {$340.00} XXXX XXXX # XXXX XX/XX/2019 {$26.00} The next day, I received a call from Barclays in which I confirmed which transactions were fraudulent. We have never bought anything from the stores above, nor do we live nearby those stores. After talking to Barclays, they said they would be reversed those transactions from my account. However, after 3 days, the transactions were applied to my account. After contacting them again, they said they have deemed the transactions to be valid and they have closed this dispute without further explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07030
Submitted Via: Web
Date Sent: 2019-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Greetings, On XX/XX/XXXX XXXX XXXX XXXX XXXX ( vendor ) charged my Barclays XXXX credit card {$1800.00} by mistake. On XX/XX/XXXX XXXX XXXX XXXX refunded the {$1800.00} and sent me the receipt. 10 business days later Barclays my credit card company will not take the charge off my statement. I have Called customer service several times and faxed the refund receipt to Barclays. The customer service rep on the phone even acknowledged that Barclays has received the refund from the merchant but still will not remove the charge from my statement. Thus I have put the charge into dispute a week ago. Case # XXXX card ending in # XXXX I would Appreciate any help on the matter. Barclays credit card customer service XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34990
Submitted Via: Web
Date Sent: 2019-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-03
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I have a william sonoma credit card from barclays bank. this account was sold to XXXX XXXX in XX/XX/XXXXto which i was not notified or given a new card. i put a balance transfer on this card around XX/XX/XXXX. i then wanted to pay off this card with a 0 percentage card offer from XXXX . XXXX sent the payoff amount of XXXX to the information from my william sonoma card issued by barclay bank. i have the etf number and confirmation from XXXX on the transfer. barclays bank of delaware said they never got the payment and XXXX XXXX who took over this account in XX/XX/XXXXsaid they never got the payment. i am now paying both credit cards and no one will accept responsibility for the payment. i have been continuously calling all three banks and getting no where. can you please help me. thank you XXXX XXXX email XXXX XXXX XXXX XXXX XXXX XXXX XXXX nm XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87114
Submitted Via: Web
Date Sent: 2019-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: 1. On or about XX/XX/XXXX, I agreed to pay XXXX for their Diamond Package, charging to my Barclaycard {$13000.00}. 2. XXXX did not deliver the products and services they contractually committed to. 3. I attempted to resolve the issue with XXXX via phones, email, and websites over the course of 6 months. 4. On or about XX/XX/XXXX I discovered phones, email and websites were shut down by the FTC. 5. XXXX was closed by the Federal Trade Commission ( FTC ) on XX/XX/XXXX. 6. On or about XX/XX/XXXX, I asked Barclays card to step in and help resolve the non-receipt of goods and services issue with XXXX 7. On or about XX/XX/XXXX I provided Barclaycard over 50 pages of detail supporting XXXX XXXX non-delivery of agreed-upon products and services 7.5. On or about XX/XX/XXXX Barclaycard assigned a Claim ID XXXX. 8. Since XX/XX/XXXX I have communicated with Barclaycard numerous times both in writing and responses to calling service agents. 9. On or about XX/XX/XXXX I provided Barclays an additional package of over 50 pages of detail supporting XXXX XXXX non-delivery of agreed-upon products and services. 10. I specifically asked Barclaycard for their protection under The Fair Credit Billing Act and I have been completely ignored. 11. I continue to receive harassing calls and false statements. 12. On or about XX/XX/XXXX, I wrote to Barclays requesting an immediate resolution of this matter and to cease harassing phone calls and emails.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46545
Submitted Via: Web
Date Sent: 2019-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: This was the result of identity theft ; I can't recall ever submitting information to this company. Please remove immediately : BARCLAYS BANK DELAWARE Finance Companies - non specific Inquiry date : XX/XX/XXXX Removal date : XX/XX/XXXX Contact info XXXX XXXX XXXX XXXX XXXX, DE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2019-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I recently flew on XXXX XXXX and they were offering a special on the AAdvantage Aviator Mastercard that included XXXX airline miles and waiving of the {$95.00} annual fee for the first year. I took the brochure from the flight attendant but didn't want to complete the application ( including my social security number ) and hand it back to the flight attendant so I went online at home and processed my application on their website which showed the same offer. The offer did not require the application to be completed on the plane and I confirmed that with the flight attendant. I received my card in the mail today and gained online access to my account. It immediately showed an annual fee of {$99.00} ( higher than the {$95.00} advertised ). I called Barclays to request removal of the fee ( per the offer I was given ) and they told me that I was not eligible to have the fee waived since I had not returned my application to the flight attendant. I explained that I was concerned about identify theft and didn't feel comfortable sharing a document with my social security number with the flight attendant and was told that was the only way to receive the offer. To summarize, Barclays AAdvantage Aviator Mastercard 's offer to waive the ( now increased ) {$99.00} annual fee is only available if you are willing to share a document with all your personal information with a flight attendant on an XXXX XXXX flight.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is, in fact, wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2019-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Reporting my account as past due for just {$12.00} when I have never been late before and my account is paid off with a current {$0.00} balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89178
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Incorrect information on your report
Subissue: Information that should be on the report is missing
Consumer Complaint: I'm having heavy fraud. Noticing someone use my name in married form. I am single. I have no marriage in any state across the country or world. It should be XXXX XXXX XXXX anything else please run a report on both sides. I'm still without my finances and means to provide for my kids and myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19139
Submitted Via: Web
Date Sent: 2019-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: " NEW ISSUE '' I have attached the current police report. Barclay has failed to remove fraudulent balances on my credit reports. The remaining balances need to be cleared from my name as I did not authorize the remaining charges. My cards were used and stolen without my consent. I again have spoken to another Detective as the creditors are willfully breaking the law. He informed to continuing seeking their cooperation in this matter. His information is attached as he stated he can be contacted. Det. XXXX XXXX XXXX XXXX XXXX Police Department Financial Crimes XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A