Date Received: 2019-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Received bill and paid {$3000.00} for all charges XX/XX/XXXX through bill pay of bank Received XXXX Statement and funds not credited. Called and spoke with representative on XX/XX/XXXX and provided all reference numbers from bank as check had been send and cashed by company XXXX XXXX # XXXX ). Reference XXXX, payment reference XXXX Received letter from Barclay XX/XX/XXXX now asking for copies of check from bank Sent XX/XX/XXXX by mail with copies of all bills/correspondence and statement Continue to receive abusive phone calls from credit company asking for payment several times per day. NYS Attorney General Contacted and complaint filed. This consumer abuse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10990
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This kind of account is placed as a collection account, be sure to inform me precisely why there's a balance indicating on the document whetherit 's a charge off? The balance is, in fact, wrong, please make sure to reverseit to XXXX or remove the item fully. Please also producedocumentation toverify all the charges and credits in this supposed account that caused theextremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with myrights honored within the fair credit billing act. If you fail to give these detailsper my civil rights petition, please make sure you quickly remove this specificwrong posting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2019-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My complaint is against Barclays bank account # XXXX open XX/XX/2004 Status open. I have more than 15 years in having this line of credit with Barclays Bank and have never been late with them. This past XX/XX/XXXX when I checked my reports I saw a 30-day late payment been reported to credit bureaus. When I researched what happen, was that they reported my 30-day late because of an annual fee that I didnt even know I was paying for who knows how many years. This is unfair business practices, negligence, I never received a late payment insertion notice required by California Reporting Act. And the list of violations can go on. I know this can be a mistake and it can happen to any company that it is why Im using Consumer Financial Protection Bureau as a portal so we can get to an agreement. I want a deletion letter as soon as possible from the mentioned company so I can provide to my mortgage company. I have {$600000.00} home loan pending because of this mistake. So please be reasonable, let s continue making business and lets avoid court for a very simple thing to correct. Please see unfiled attached document. Many thanks to whomever reads this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The company didnt provide a resolution for this account. When I called the XXXX XXXX XXXX they said they dont have the account, but that Barclays has it they are still lying and giving false information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I recently ran my credit and come to find that Barclays Bank is claiming that I owe a sum of {$620.00} to an account that is not mine. They are claiming I had used their credit card, made 3 payments and then let the account go into collections. Barclays Bank is claiming I opened this account XX/XX/2019. I have tried to reach Barclays several times, through different numbers found on their website with no luck of being able to talk to an actual person about this matter. This issue can be due to identity theft, mistaken identity, or fraud on Barclays behalf. I have tried to reach out to Barclays to see what bank account these " payments '' were given from, but again, it has been difficult to reach anyone at the bank. I have a perfect history of paying off my accounts, and can show proof of this if needed. I have absolutely no knowledge this account existed and have received absolutely no paper work, letters, e-mails, or phone calls regarding this supposed account. I have disputed on XXXX concerning this matter, their findings of my dispute has been verified as accurate, which is considered to be completely false.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92308
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/19 I made a payment of {$230.00} and the customer service rep said that by making this payment I would be all caught up because I was behind 1 payment. So he told me by making this payment I would be paying for XXXX and XXXX and my Monthly payment would be {$77.00} with 15 % APR and my fees would be waived. On XX/XX/19 I called to make my XXXX of {$77.00} and to setup autopay. The customer service rep confirmed my payment amount of {$77.00} a month and said my APR was 11.99 %. So I setup my autopay. To my surprise on XX/XX/19 barclay drafted {$400.00}. Making my kids daycare payments overdraft. I spoke to the manager and Confirmed it was a mistake and that I would be receiving a check for the refund of {$400.00} and here we are in XXXX and I still have not received that check. There were XXXX purchases I disputed because I do not use this card I am trying to pay it off. These charges are still showing on my account. Why? Oddly enough my available balance is only {$100.00} how is this possible when Ive made over {$700.00} in payments?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I received the offer information to apply for the Barclays ' XXXX Mastercard, which it clearly says " XXXX Introductory annual fee the first year, after that {$99.00} '', I got the offer and I was never told I needed to apply " inflight '', so I took the offer and signed up for the card online, thinking the offer was the same ( nobody explained that doing it online, the offer changed ). I got accepted for the card and soon as I received it I was charged for {$99.00} for the annual fee. I called Barclays costumer service, and is until then when they explained to me that the original offer it is only for people that apply inflight. I was told they couldn't help me in any other way than for me to pay the annual fee or to cancel my account. I feel I was completely tricked and I truly believe the company Barclays is giving misleading information to the applicants of the credit card XXXX. I canceled the credit card, because I don't think is fair the way that they made me sign for it, and now my credit score will be affected for the misleading information from Barclays Bank Delaware. I don't think is fair at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed two charges made with my Barclays Bank Delaware Credit Card to a marketing service company called XXXX for a total of {$3300.00} and Barclays failed to perform the chargeback even though I provided Barclays with sufficient explanation and evidence showing that XXXX was conducting unfair business practices ; making false statements about me accepting their terms and its no-refund policy ; and ultimately failing to deliver the benefit I paid for. I paid XXXX {$3300.00} ( one charge for {$3100.00} on XX/XX/2019 and one for {$170.00} on XX/XX/2019 ) in advance for 32 video testimonial posts by XXXX XXXX on their XXXX pages to be seen by their followers to promote the sale of my product ( the XXXX XXXX XXXX XXXX : XXXX ). XXXX advertises and claims on the home page of their website ( XXXX XXXX XXXX ) : The content created on XXXX converts audiences to paid customers. I received zero ( 0 ) video testimonials I am entitled to a full refund for the total of {$3300.00}. To date, XXXX has issued only a partial refund of {$670.00}. I am also entitled to reimbursement of {$1500.00} worth of lost product shipped ( AND {$240.00} lost shipping and handling fees ) to XXXX that kept the product and did not post or were not approved to post as a result of not meeting content approval requirements. PLEASE ATTACHED UPLOAD DOCUMENT FOR FULL DETAILS AND SUPPORTING DOCUMENTS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90403
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I contacted Barclays at XXXX XXXX XXXX, XXXX DE XXXX in ref to account ending in XXXX to resolve an error of late payment that was reported to credit bureau as well as intentional misinformation by their customer service which is documented in my initial letter ( and in barclays system, phone call is recorded ). The nature of error is that the credit card account number had changed associated with incorrect contact information. There was inappropriate minimal charge from a recurrent charge from previous card account number that should not have carried over and I was not notified of said balance and only learned of this by looking at my credit report. I contacted customer service in which their floor supervisor agreed with the nature of above explanation as to how mistake occurred clearly informed me that Barclays does not have the ability to correct this mistake which is false to facts. I then proceeded to contact barclays directly ( I addressed one letter to the president of bank ( which was given to me by supervisor spoke with exactly ) which was returned to sender however opened ) and they disrespected my concerns ( they did not do any investigation or reported of such - in their responding correspondence as attached ) blatantly and proceeded to close my account without notice. This behavior I suspect is quite unethical and possibly illegal. I would wish to be able to resolve this and remove their injurious effects to my credit standing. This level of injustice is not acceptable and I am willing to expend effort to contact editors at XXXX, XXXX, XXXX to report this unethical business conduct so that other consumer may be aware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2019-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A