Date Received: 2020-05-25
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Received Barclay 's XXXX XXXX XXXX co-brand Mastercard and Barclays only provided 2 options to activate the card either through website or mobile app. I am an XXXX XXXX XXXX citizen who is not digitally enabled and could not activate the card. The telephone customer service number was not accepting any phone calls and hanging up once pre-recorded message was offered. The company assessed an annual {$99.00} fee without the card being activated or without me being able to use or activate the card. I was finally able to activate the card in the middle of XXXX with the help of my grand daughter. The site to activate the card also did not work to verify the credentials. After weeks of calling we finally were able to get someone to assist us. This is not only a horrible customer experience, but their mechanism to service older customers who are not digitally enabled leaves us behind.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2020-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had opened a New Credit Card Visa with Barclays Bank, i made a payment of {$2100.00} they took it from my checking account yet did NOT apply it to my card and are holding it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: We have had a long list of Fraudulent charges on our Barclays MC that ends in XXXX and the card is not taking any phone calls regarding suspected fraud. We can not resolve charges with a merchant who is Fraudulently charging our Master Card unless Barclays ' will help. We gave permission of {$6.00} only to XXXX but they have other companies that are running Fraudulent charges on our card. Here is the whole list : BARCLAYs CARD DISPUTE for XXXX XXXX. Card Ends in XXXX XX/XX/2020 XXXX {$89.00} FRAUD XX/XX/2020 XXXX {$89.00} FRAUD XX/XX/2020 XXXX XXXX {$89.00} FRAUD XX/XX/2020 XXXX XXXX {$89.00} FRAUD XX/XX/2020 XXXX XXXX {$6.00} FRAUD XX/XX/2020 XXXX XXXX XXXX XXXX OK
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2020-05-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/20, I requested that Barclays close my Uber credit card due to the fact my credit limit was decreased. After further thought on XX/XX/20 I decided to inquire about my account being re-opened, as I feared it would impact my credit score by closing my account. I spoke to a friendly lady on the phone and she stated my account was never fully closed and it can easily 'reactivated ' as it was within 30 days of my closure request. She assured me this would have no impact to my credit score as it would be using my same credit account and it would be reported the same exact way since it hasn't actually been closed yet. Now, fast forward a few weeks my credit score has dropped a whopping 55 points despite stellar credit history on all my other accounts. Upon investigating, and speaking to the credit bureaus, the only change that occurred were " remarks added '' on my Barclays Uber Card and my old account was closed, with a new one being opened. This caused a huge impact to my credit report and Barclays flat out lied about how this would be handled. They ASSURED me that a new account would not be opened and reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Barclays Bank XXXX : I was not late with making the payment. I made the payment online and it kept kicking me out of the confirmation site. I called the company and they confirmed that my payment did in fact go through.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84121
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-21
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: ISSUE= I filed a dispute to contest payment due to the following XXXX XXXX Dispute # XXXX. PH # XXXX dated XX/XX/2020. RECAP =I purchased tickets to the XXXX XXXX , the event was cancelled, not postponed or delayed, it was CANCELLED. I have emailed XXXX multiple times to secure a full refund and they will not issue my refund. 1. See attached email beginning XX/XX/2020 contacting XXXX with their response 4 times, over a month time frame. Still they have not processed my credit. 2. See attached confirmation from the XXXX XXXX confirming the event was CANCELLED and they have refunded all monies due for this event. 3. See attached XXXX terms & conditions as If a customer purchased tickets to an event that is canceled by the event organizer with no rescheduled date, they may receive a full refund or store credit. XXXX XXXX will provide customers with the option of receiving XXXX XXXX store credit at 120 % of the original order total, instead of a full refund. 4. See attached article from XXXX XXXX XX/XX/2020 confirming XXXX stating they are refunding money owed to patrons. UPDATED XX/XX/2020 attached email from XXXX confirming the credit card accepted a credit on my behave, I do not want a credit, I want a full refund per their terms and conditions. Barclays is supposed to protect me from merchants who do not follow thru with the written terms and conditions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77073
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: There was a fraudulent activity on my XXXX XXXX XXXX XXXX XXXX Mastercard with Barclays Bank. They sent me a letter dated XX/XX/2020 to confirm that I was not responsible for the fraudulent activity. However, they still charged me {$27.00} for convenience check fee and {$29.00} late fee. I have paid off my balance with credit card but they still showing I owe them {$56.00} which false reporting. They are not in synch with what they telling me about not being responsible for the fraudulent activity and yet charging me with the related fees and reporting me as late in not paying the {$27.00} and charging me a late fee of {$29.00}, contradicting themselves. I have called a numerous time and emailed XX/XX/2020, XX/XX/2020 per the email chain below. I have emailed again today XX/XX/2020. My rights are being violated by XXXX XXXX XXXX XXXX XXXX Mastercard by Barclays. Thank you. Why am I being charged these fees even though I did not request the convenience ... To Customer Service Team From XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX Maste Message TopicRequired Complaint/Compliment This incident can not be reopened or updated. If you need further assistance, please submit a new question by clicking the Ask A Question tab. Response Care via XX/XX/XXXX XXXX XXXX Dear XXXX XXXX : Thank you for contacting us regarding your XXXX XXXX XXXX XXXX XXXX XXXX. We can certainly address your inquiry regarding your account. Upon review of the account we show that you had already discussed your concerns with our Customer Care Department previously on, XX/XX/2020 and we want to ensure that your needs have been met. We ask that you please respond back to this message if you have any additional questions or concerns that remain unanswered. Once we hear back from you we will be more then happy to assist. You also have the option to contact our Customer Care Department directly at XXXX. Representatives are available Monday through Friday XXXX XXXX to XXXX ET and will be happy to assist. We hope you find this information helpful, and we thank you for your continued business. If you have any other questions or concerns, please reply to this message. Sincerely, Customer Care Customer XXXX XXXX via XXXX XXXX XXXX XXXX You guys are thieves, trying all you can to steal from people. This is not right ruing my credit that I have been working on so hard. What did I do you wrong to treat me this way even when I paid off all my debt with you? Can you all leave me alone? Customer XXXX XXXX via XXXX XXXX XXXX XXXX What have I done wrong to you all to treat me the way you are right now? Is it a crime to pay off my debt? I did not request any convenience check, you guys cleared me and sent me a letter. Your tried charging me the return check fee and transfer balance and when I complained about that you are now charging me for not paying my bill last month ( even though I paid off my balance ) and late fees for a total of {$56.00}. Now you do not even have the courtesy of picking my calls. What can I do to get this issue resolved to clear my name? I do not owe you anything! Please leave me alone. I have had enough of this stress especially in this current situation. How many times do I have to endure with fraudulent charges with you all? Please advise. XXXX XXXX XXXX Response Supervisor - Maine via XXXX XXXX XXXX Hi XXXX XXXX : Thank you for contacting us about your XXXX XXXX XXXX XXXX XXXX Mastercard. In reviewing your account I see that this is being handled with our Fraud Department. They will credit these fees to your account. Sincerely, Customer Care Customer XXXX XXXX via XXXX XXXX XXXX XXXX Why am I being charged these fees even though I did not request the convenience check? I need this situation taken care of as soon as possible. The fraud situation is becoming too much for me. Thanks. XX/XX/2020 RETURNED CHECK FEE {$27.00} Additional details for transaction on XX/XX/2020 titled RETURNED CHECK FEE for amount XXXX XX/XX/2020 BALANCE TRANSFER FEE {$100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30092
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Application # XXXX I was on the XXXX website on or about XX/XX/2020, and was about to purchase a new computer. During the checkout process, an offer was presented to me for a Barclays credit card to finance the purchase of my new computer with 18 months of no interest on a Barclays credit card. Knowing that my credit score is XXXX, and with a desire to utilize the deferred " no interest '' period, I applied. Shortly thereafter, I got an email that said to call a certain Barclays Security number. I called that Barclays phone number, and the rep informed me that my application was on " hold '' because additional information was needed. The Rep instructed me to send a copy of the front and back of my driver 's license, social security card and a copy of a utility bill. I immediately complied and sent the required items via " snail-mail ''. I am trying to find out if I have been approved or if there is additional information needed. I have called XXXX and have been on hold for 61 ( still on hold as I type this complaint ) minutes, which is ABSOLUTELY ridiculous. So, I am contacting you to ask -- what is the status of my application? Doesn't Barclays have to provide me with some sort of status? All I have received is a couple of generic form letters -- and I have no idea if the documents I sent and Barclays letters to me have just crossed in the mail and I am approved and the card is coming -- or if I have been declined and I awaiting a card that is not coming. Also, why the heck am I having to jump through all of these ID hoops when I have had a Barclays savings account for many years? Barclays already know who I am and I have an outstanding account history with Barclays with my savings account with them. UPDATE -- So while I was on hold on one call trying to get through to Barclays, I called XXXX, at XXXX central time, on XX/XX/2020. The lady I spoke to looked up my application and said that the utility bill, XXXX XXXX, which is my ground telephone service provider is not acceptable. I will note that one of the " form letters '' that I received from Barclays after I placed my application reads, " Your drier 's License/State ID, Social Security Card, and current original utility bill or bank statement with your name and address on it. '' Well, XXXX XXXX is my telephone utility company. The lady I spoke with on the XXXX XXXX call said that Barclays does not accept telephone bills for identification purposes -- which is misleading since their form letter reads " utility bill ''. Additionally, I have an savings account at Barclays bank, so they can look at one of my bank statements any time. This feels like unfair/deceptive trade practices in my humble opinion. Application # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75482
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX fraudly charged my checking account without approval. I do not have any relationship with Barclays. The money was transferred without my approval and authorization. The fraudly charges range from XX/XX/XXXX to XX/XX/XXXX with a total amount of {$30000.00}. I called several times to claim this issue. The operator and supervisor could not solve the problem. The supervisor decided to hang up the phone directly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90064
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Complaint ID XXXX I received an partial answer on my complaint : However the company Barclays Bank of Delaware did not include balance in my account nor any information as to where the {$400.00} dollars I had paid them went. In reviewing the payment history they have not applied the amount to my account so where is it.. I have cancelled checks showing payment but it does not appear on my payment history. I called bank and the loan office could not give me an explanation XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97128
Submitted Via: Web
Date Sent: 2020-05-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A