Date Received: 2020-06-04
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have had the credit card for several years and have always paid full balance didnt carry a balance. Barclay Bank closed the account recently. I tried to redeem the rewards as I have accumulated over the last few years as statement credit, couldnt do it online, so I called the customer service, was told it will be redeemed and applied as statement credit within 7-10 business days. But instead I received a letter in the mail that stated can not assist me with the rewards redemption.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60115
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: We ( XXXX XXXX ) and myself ( XXXX XXXX ) were in XXXX XXXX on a cruise XX/XX/2019. We were approached my a woman and convinced her into going into XXXX. They told XXXX that they could remove the bags under our eyes. The operator XXXX would take care of it. I told XXXX I have very XXXX XXXX. He said no problem and I could return it this happens. That night I XXXX XXXX on my XXXX. I have photos of it. I was told the price was {$290.00}. The charge which was processed was {$340.00} on my credit card, that was the first issue. Then another man used something on our necks to remove wrinkles. That was another {$2000.00}. We didn't leave with the products they were to be mailed to XXXX XXXX 's house at XXXX XXXX XXXX, XXXX XXXX, Fl. The next day XX/XX/XXXX in XXXX. XXXX I tried to call them to tell them not to mail the package as I XXXX XXXX from the product. There was no answer nor an answering machine to leave a message. I still have the record of the call on my XXXX. We got back Sunday XXXX late. The first thing Monday XX/XX/2019 morning I called my credit card Barclays Bank to file a dispute on both charges. XXXX also filed a dispute with her bank XXXX XXXX. XXXX also called and spoke to XXXX and told them not to send the products and that we weren't going to accept the package when it comes. The notice came and XXXX took the notice to the post office and marked it REFUSED RETURN TO SENDER. I have all the tracking information from the post office including where they signed for the return of the package. XXXX 's Bank XXXX XXXX credited her back the monies back. I also copies of her credits. I also sent all my documents and pictures to the CEO XXXX XXXX of Barclays Bank. I never got a response from him. I got a denial from the dispute department. I wasn't the courtesy of a response from the CEO XXXX XXXX. As a retired XXXX of 31 years I don't understand how one bank protects their customer and the other doesn't. I always protected my customers XXXX has both the products and my monies totally {$2300.00}. I am a recent widow and hope you can help me. I can send you all the documentation. I can't scan it on my computer. Thanking you in advance. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX XXXX cell
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32159
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I put a credit card dispute with my XXXX XXXX Barklays credit card for a XXXX XXXX. I purchased a XXXX XXXX and when I got to the hotel it was not the hotel that I ordered online.Nothing about the images/copy on XXXX came close to what we ended up with at the XXXX XXXX XXXX XXXX XXXX XXXX in XXXX. Firstly, the resort on XXXX was not even close to the XXXX XXXX XXXX XXXX XXXX XXXX ( See attached Images ). We later found out that the resort images on XXXX was for their latest offering in another country, and the resort we stayed at was outdated and literally falling apart. I am not a legal expert but I believe that one could argue that my family was the victim of deceptive and illegal Bate-and-Switch sales tactics. Our frustration was compounded by the fact that we were stuck third-world country with our XXXX year old daughter and had no other choice but to stay at the imposter resort. When we got to our room, not only was it not the modern beautiful room we expected from the photos on XXXX, it was outdated, beat-up, and actually dirty. The toilet-paper dispenser-cover was hanging on a single general purpose screw. The resort brochure was covered in an unidentified syrup and had human hair stuck to it. The curtains and walls were stained and the sliding glass door was covered in smudges. The bathroom had a water-stained drop ceiling. Needless to say, the room was closer to something I would expect from a seedy motel, not the luxury resort had been sold on XXXX XXXX. When brought to managements attention at the hotel they stated it was XXXX XXXX problem they posted the wrong pictures and deal with them. Then the manager said we will upgrade your room if you sign a paper stating they gave us a {$890.00} upgrade and this will be full compensation for the inconvenience also we are not allowed to post any negative reviews. Well it was no upgrade all they were giving us was a couch and we didnt need more room. They did have nicer rooms in the other part of the resort but unless we were willing to give them money it was to bad. I then spoke to XXXX XXXX XXXX and they advised not taking the upgrade and dont sign the paper. They would call the resort. The resort stated they were going to give us a different room at a discounted price if we paid {$20.00} a day out of pocket. Again the room was definitely not an upgrade smelt like mold it was terrible. XXXX XXXX then stated wait till tomorrow because on Monday they were going to call a certain dept and not to sign anything. Well they had no luck and asked to wait till the next day. Now it is our third day and the hotel and I spent hours ruining my vacation, XXXX XXXX calls my husband and XXXX tells him they will pay the difference for the upgrade for mine and my mother in laws rooms since we both Purchased thru the XXXX XXXX XXXX by the way that was the same offer as the day prior but XXXX stated not to take it they would talk to corporate. I guess XXXX kids was sick the next day so she stated take the offer. When we went to the front desk after hours on the phone they called XXXX XXXX a supervisor XXXX and she said we dont pay for differences. We insisted she check the recordings we felt like criminals and we were told it takes 4 days. At this point we spent three days and countless hours trying to resolve the issue when all they had to do is give us a nicer room not bigger, and nicer rooms were available they just were not accommodating. At this point we stated we would stay where we were and take it up with the XXXX XXXX credit card when we got back. The hotel stated that was a great idea, dispute it with them. I never experienced such poor customer service on both sides. From the of deceptive and illegal Bate-and-Switch sales tactics. To the hotel the room that was broken down, we had a safe that would get stuck everyday, we were locked out of our room 3 times at night because the battery on they key pad was dying. It would take 30 minutes each time to get back in the room because how far the main lobby was and you would have to take a golf cart. Also, the air conditioner broke at one point. We lost power two nights and could not finish getting ready to go out to eat. It was a vacation nightmare. I was in XXXX and tried to resolve with XXXX XXXX and after multiple calls and trying to get it resolved they would not do anything. I have proof pictures of their website and many endless calls they did nothing so, I disputed with the credit card I started the dispute XXXX. The dispute started on XX/XX/XXXX the dispute process is still going on. They declined originally because XXXX XXXX responded that they are not responsible for misrepresentations on their websites and my ip address acknowledged when I purchase also my vacation included airfare. I disputed this on XX/XX/XXXX showing that their website states substitutes they are supposed to provide substitution if this happens along with proof of cell phone bill showing the 20 minute call with them when I purchased this thru the phone and not online.I also used points for airfare and sent the proof. Well they declined it again on XX/XX/XXXX and never looked at information I sent. I called back the representative does believe that I should get back the money and escalated the case but it has been almost 6 weeks since it has been escalated and i have called multiple times I wrote down I called on XX/XX/XXXX and again on XX/XX/XXXX, there were more calls I just didn't write them down. They also took away the provisional credit. Credit card disputes are suppose to take 60 days this has been 5 months. The original purchase was on XX/XX/XXXX for $ XXXX need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02703
Submitted Via: Web
Date Sent: 2020-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received a promotional balance offer from Barclays in XX/XX/XXXX, 0 % promotional APR through at least XX/XX/XXXX with a 3 % fee where the transaction must post to my account by XX/XX/XXXX ( copy attached ). I called in to their call center and processed a balance transfer under this program on XX/XX/XXXX. I just noticed on my recent statement that they are charging me 19.99 % where it should be 0 % through XX/XX/XXXX ( copies attached ). Please note they also charged me the 3 % on the {$11000.00} for the promotional fee. When I called their call center, on XX/XX/XXXX, and told her I had the offer letter in hand and read it to her and I told her she could also refer to the call center recordings, they told me that the offer had expired. I again told them that the offer was good until XX/XX/XXXX and I processed this on XX/XX/XXXX and they even charged me the promotional balance 3 % fee. The call rep then put me on hold multiple times for no reason, without notice, in the middle of me talking to her and finally I was cut off when they just forwarded me to a payment option.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76179
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: I filed Chapter XXXX bankruptcy in XX/XX/XXXX and it was discharged in XX/XX/XXXX. The bankruptcy included at least one credit card account from Barclays Bank. Since the discharge, I have received numerous phone calls from different debt collection agencies trying to collect on behalf of Barclays. I always notify them verbally that I filed bankruptcy and that they are not legally allowed to contact me, but then it seems the collection agency changes and someone else tries again. The most recent company calling me is XXXX XXXX XXXX. It called from XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and twice today XX/XX/XXXX. In XXXX, it was a company called XXXX XXXX calling from XXXX, which called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I spoke to XXXX from that company on XX/XX/XXXX and spoke to XXXX on XX/XX/XXXX. There have been other collection agencies and other dates, but those are the ones I have close to hand. Please help me get Barclay to rescind all collection actions because they are illegally harassing me at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63301
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Multiple charges that appeared to be for goods and services that were not accepted or that were not delivered was posted on the Barclay credit card account. The merchant was contacted multiple times, in writing, regarding the dispute and had sufficient time and the opportunity to resolve the issue. By letter dated XX/XX/2020, Barclay advised the undersigned that it was unable to pursue credit on the undersigned 's behalf for the transactions because the merchant allegedly did not have the opportunity to resolve the issue. However, on multiple occasions including on XX/XX/2020, and again on XX/XX/2020, the undersigned advised the merchant that the goods and services had not been received and requested a credit for the transactions without a response. The undersigned forwarded copies of the correspondence that were sent to the merchant to Barclay in support of the charge back process. Despite the undersigned 's best efforts to date to resolve the dispute with the merchant, Barclay refused to pursue credit on the undersigned 's behalf including invoking the right to charge the transactions back to the merchant for non-receipt of goods and/or services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XXXX of this year I contacted all of my creditors and told them that I was being forced to shut down my XXXX XXXX of 19 years cause of the pandemic so all creditors agreed to allow me 2 months at first and then it was extended so can try and get back on my feet and barclaybank reported me for being late in XXXX to the XXXX credit bureau, I have since asked to pls remove that and I have asked XXXX to dispute it and they are all just playing with me, it is my only negative mark on my record and if I recall the federal government announce some time in XXXX that no ones credit rating would be affected negotiable by the pandemic.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I was paying my XXXX XXXX XXXX card every month online. As the card was suspended, I destroyed the card. I continued to make payments online. In XXXX they locked my online account access. Since I am unable to call during weekday office hours I could not contact anyone. I didn't make any payments. Then in XXXX when I was on vacation, I spent over 2 hrs on hold on 3 different occasions trying make a payment. The process on the phone is tedious and hold times terribly long.I just want them to unlock my online access so that I can make payments online. Now that I've caught up with other bills I am able to pay it on time. I just can't be on the phone during the week to do it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90504
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XX/XX/XXXX I bought 10 safety masks on XXXX for the reason of being in this pandemic that is affecting the entire world for a value of {$120.00}. In XX/XX/XXXX I received them and when I opened the box where they sold I realized that the masks did not match the descriptions made in the listing. Immediately I decided to contact XXXX and I expressed to them that the masks had been wrongly sent by the seller. Immediately afterwards the representative of XXXX opened a case to return the item and following all the protocols to return the item, wait for the approval of the seller for said return ( attached document ). The item was shipped to the seller on XX/XX/XXXX and received by the seller on XX/XX/XXXX according to the tracking number provided by USPS. ( document of tracking number attached ). In an email received by XXXX, I was instructed to return my money back to my credit card on or until XX/XX/XXXX in the amount of {$120.00} ( attached document ). A day later ( XX/XX/XXXX ) I received an email from XXXX instructing me that I had received my money back in the amount of {$12.00}. Immediately contact XXXX to ask them why I was receiving {$12.00} and not what I paid, which was the amount of {$120.00}, to which the representative told me that it was their mistake ( XXXX ) for not having put the amount of returned masks. Instead of putting 10 as a return XXXX wrote 01 and that's why the seller was giving me back {$12.00} but he told me not to worry that he was going to return the money to me and that they had to do it manually because the case of the return had already been closed. Then I contacted my credit card company ( Barclay 's ) to express what was happening that I had made a purchase on XXXX in the amount of {$120.00} and that I had returned the item and had only received {$12.00} from the seller, ( attached document ) Who opened a case # XXXX and started an investigation to recover my money back to my account. About a month later I received a letter from XXXX 's notifying me that the investigation had been concluded in my favor and that I had been given a permanent credit to my account in the amount of {$100.00} which was credited to the billing cycle of XX/XX/XXXX ( attached document ). Checking my barclay 's account I realized that the credit that had been granted to me in the amount of {$100.00} was again charged to my account. On XX/XX/XXXX, I contacted Barclay 's to ask why my account was again being charged the amount of {$100.00} when I had provided them with all the information required to prove that I had returned the item, which the representative who attended to me could not to help or give a concrete answer who communicated with a manager who also did not know how to help me or answer my questions satisfactorily and told me that he was going to make a request for a manager from the claims department to speak to me. It is worth mentioning that to this day I have not received any call from barclay 's regarding my case. I also want to mention that I contacted XXXX and the representative who attended me told me that if he saw that I had been charged again ( XXXX ) and that he did not understand why XXXX had done that when there is evidence that the merchandise had been returned to the seller and that I was going to send a request to the appeals department to have the funds reversed to my account. Until now I do not have the merchandise and I do not have my money feeling that XXXX, XXXX and Barclay 's Bank have robbed and penalized me for something that I do not have in my possession. I also add to the present that today XX/XX/20 I had communication with a representative named XXXX via live chat. ( I am attaching document as proof of conversation ). Before your authority I express that I feel like I been abused by Barclays by changing me for something I don't even have and I hope that you will help me to solve the aforementioned, since none of the three parties mentioned above want to do the right thing and protect the clients and their interests. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I was requested to submit additional documentation by Barclays 2 months ago in order to regain access to my accounts. Documentation was submitted to the satisfaction of the lender, yet I have yet to have my account unrestricted. I spoke with multiple representatives that assured me this had already been done, yet this hasn't happened yet. Today, XX/XX/XXXX at around XXXX XXXX EST I once again contacted Barclays to have all my cards unlocked/unrestricted, 18 minutes into the call a customer security representative tells me he is on hold to resolve this matter and that he can not have my on hold for longer than one hour. I politely explain to the representative that I need this resolved today as multiple representatives have assured me it's already resolved when it is not, and tell him one hour is actually 60 minutes and we are far from that time frame. The representative hangs up on me rudely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A