Date Received: 2020-05-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/20 I tried to purchase something online, but the website said the transaction failed. However, a charge for that amount showed up on my credit card under a different business name. I quickly realized I had given my card number to a fraudulent website. I tried to cancel my card within 10 minutes of making the purchase, but the credit card company had no service available to answer my call until XX/XX/20 ( which is ridiculous, but whatever ) so I couldn't cancel my card immediately. The best I could do was put my card on hold, which I did immediately. I called the credit card company again on XX/XX/20, but was put on hold for over an hour. I called the credit card company again an hour later, finally spoke to someone after another half hour, and was told that they refused to do anything about the fraudulent charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I'm showing a charge off account on my credit file from Barclay's- I have already paid, settled and close this account. Please see attached documents for proof of payment and settlement. I have tried to contact Barclays to make sure that they update my records with XXXX, they have not update my file with XXXX. Also, XXXX continues to report this as late payment on my file. Barclay 's account is charge off and the last late payment on my account was reported in XX/XX/2017. This account was steeled and the creditor agreed to delete this account form my file. I have been trying to speak with XXXX and have them update my file and delete this account and fix my FICO score, they have report and lowered my fico score by 18 point on XX/XX/XXXX. I have exhausted all options with Barclays and XXXX and no luck. PLEASE HELP ME
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90620
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made an online purchase with XXXX 's XXXX on XX/XX/20 in the amount of {$150.00}, order # XXXX. I used my XXXX credit card to make the purchase through XXXX. I was charged {$150.00} two times. Both charges posted to my Barclays card onXX/XX/2020. I received only XXXX order. I tried to contact XXXX 's customer service and was not able to get a response to address the issue. In my frustration, I returned the merchandise. XXXX 's sent me an email that they received my return and issued me a refund of {$150.00} on XX/XX/20. I was still charged the duplicate charge. I tried disputing this with Barclays card as the merchant was not helpful and Barclays responded with a letter stating they could not help me. I tried calling Barclays and was on hold for over an hour when I reached a representative who told me that Barclays accidentally charged it twice and they would be crediting the charge and then the same rep told me that I had to prove I didn't make the second charge. I tried to explain several ways that this was clearly a duplicate charge for which I only placed one authorized charge and was still seeking credit for the second charge. I was told a supervisor would call me in 7-10 business days to resolve and I have never heard from anyone since then. It would appear Barclays did not attempt to address the duplicate charge at all. I have no proof of a second charge as there was no second charge. I only placed one authorized charge and have since returned that merchandise for which the merchant credited me but I was still charged that second charge. I have attached the credit card statement showing 2 charges, the merchants email confirming they received my return, the merchants email confirming they issued the {$150.00} for the return, the statement showing the credit of {$150.00} on XX/XX/XXXX and the letter from Barclays that they were not able to resolve the issue. I have no documents to show the second charge was credited, because that has yet to happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2020-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My issue is that my credit report is showing I missed the XXXX, XXXX and XX/XX/2019 payments for my Barclays Frontier credit card. I attempted to reach Barclays by phone to correct this but was told by a recording that they have limited staff and were unable to accept my call. This was on XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14072
Submitted Via: Web
Date Sent: 2020-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have disputed this account and have reached out to the company/creditors MANY times but failed. This account is being reported inaccurately and incorrectly on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02122
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My problem involves a dispute with Barclays Bank. On XX/XX/XXXX XXXX canceled my upcoming trip to the XXXX XXXX, scheduled for XX/XX/XXXX, XXXX. XXXX waived any cancellation fees. On XX/XX/XXXX, I called Barclays dispute division to file a claim. I waited a full 3.5 hours on hold, only to be transferred back into the hold line, because the representative was following a script and didnt have a proper answer for me. At this point I sent a letter to Barclays, with 12 pages of supporting documentation. I follow up with more useless phone calls, no customer service to be had. I dont know why you pay someone to not assist your customers. In the meantime, XXXX has credited the non-cancellable flights to our XXXX accounts, no problem, issued the same day. On XX/XX/XXXX, Barclays confirms dispute, yesterday, XX/XX/XXXX, I receive a letter stating that you are unable to pursue this credit because of the merchants no refund cancellation policy. I sent documentation directly from XXXX stating the cancellation fees ( {$50.00} ) had been waived. In fact I would have had until XX/XX/XXXX to cancel myself with just the {$50.00} cancelation fee. I did not cancel this trip XXXX did. As a matter of fact, my account on XXXX shows a credit of {$1300.00} issued XX/XX/XXXX. This has not appeared on my account, and XXXX has been answering disputes with this false claim. I filed a dispute for SERVICES NOT RENDERED, NOT TRIP CANCELLATION. I paid XXXX {$1300.00} for a 7 night stay in the XXXX XXXX. I have documentation that XXXX did not pay the XXXX XXXX XXXX in the XXXX XXXX. XXXX actually pays the hotel at the end of the stay. XXXX paused operations and told me to take the issue up with my bank. They have my money and you are refusing to assist me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I made a charge {$10000.00} on my Barclays credit card. I made the purchases with XXXX with the understanding that if i did everything instructed of me, I was guaranteed to make at least my initial investment back totally {$76000.00}. Please see " Investment Commitment '' in attachments. Furthermore, the Investment Commitment certificate states if I have not made my money back, they will continue to work with me until I have achieved this. On XX/XX/XXXX, the FEDERAL TRADE COMMISION and UTAH DIVISION OF CONSUMER PROTECTION filed an injunction and a restraining order to cease and desist all business practices. Upon finding out of the business closure, I have reached out directly to the merchant resulting no answers nor resolutions. With no success reaching the merchant, I contacted Barclays ' customer service no less than 5 plus times. Each call had a holding time of at least 1 hours before speaking with anyone. The initial call was XX/XX/XXXX where I requested a dispute case to be opened. They asked for it to be a written reuqest and additional information supporting my situation. All information was submitted via mail and fax. I recieved a letter via postal mail dated XX/XX/XXXX that a dispute specialist will take over my case. Another letter dated XX/XX/XXXX just 3 days later was a denial to the resolution. How is a proper investigation completed in less than 3 days? Extremely disappointed, I asked for the case to be escalated. I followed up with another call on XX/XX/XXXX to check on my status and spoke with XXXX. She was not able to give me any updates on my status and could not offer any assistance. She placed me on a call back list for a supervisor in 5- 10 days but no supervisor/ manager have returned my call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94133
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Hello, There is a return fee charge of {$29.00} on my Barclay Credit Card account that I requested a refund for. This fee was assessed due to an erroneous return payment of {$210.00} issued by Barclay Credit Card. I've reached out to Barclay via phone on XX/XX/2020 at XXXX XXXX and spoke with XXXX ID # XXXX, reference # XXXX. I spent one hour and 20 minutes explaining to XXXX the problem. We even had a conference call with the bank from which the payment was drafted and credited from. The bank confirmed that there were enough funds in the account to cover the payment and there were no stop payments or holds on the account. There was no reason that this payment should have been returned and no reason for a {$29.00} return fee charge to be assessed on my account. I am entitled to a credit however, XXXX refused to accept these facts and would not issue my credit. I then emailed the company to request that this matter be resolved and that this issue with their employee XXXX be reported to his supervisor XXXX ID # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2020, I requested a credit line increase on my XXXX credit card from Barclays Bank through an online form. I later received notification that there had been a hard inquiry on my XXXX Credit Report. Completing similar online forms with other issuers does not typically result in a hard inquiry on my credit report- when it will result in one, it is typically made abundantly clear by the institution ( usually through a pop-up or similar alert, or at least through highly visible text ). Attempts to resolve this with Barclays have made it clear that they will not work with me on this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11731
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/XXXX, I chatted with Barclay Uber credit card representative, I requested Uber credit card to apply my Uber cash {$28.00} to be applied as statement credit. Uber card rep XXXX refused and informed me that as of XX/XX/XXXX, Uber cash rewards can no longer be applied as statement credit. I had this credit card for since XXXX, I've always redeemed my rewards as statement credit. Yet XXXX insisted such change was stated in XX/XX/XXXX statement disclosure that after XX/XX/XXXX, Uber cash can no longer be redeemed as statement credit. I reviewed carefully the XX/XX/XXXX statement the rep mentioned, there was no wording or phrases mentioning about disallowing Uber cash to be applied as statement credit. I feel Barclay Uber cash credit card is deceiving me by ripped off my statement credit without proper notification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A