Date Received: 2020-06-28
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I opened a Barclays Uber Credit card some time ago. I haven't used it much recently since they changed the terms to make it basically useless for anything except Uber, and given that we're in the middle of a pandemic, I haven't travelled recently be it for work or personal reasons. With no warning they closed my account, because obviously it's perfectly fine to expect your customers to put their health at risk to travel just to use your card -- according to them it was closed in XXXX because of a 'inactivity in the past few months ' which is well with in pandemic range. This was annoying enough since I got exactly zero information that this was about to happen ( no, I received no letter from them ), but they've also declined to reimburse me for the credits I still have with Uber. Under the circumstances this is the very LEAST they could have done. I contacted them multiple times ( email -- as I've noted below I can't even get a person on the phone ), but despite the credit still being listed on the very first page of my account, per their response 'we don't see it on your UBER Visa Platinum Account '. They also closed the message chain making it impossible for me to reply despite requesting that I do just that. The credit is a small amount so there's no good reason why it shouldn't have been immediately refunded even without my request, especially given how poorly the closure was handled. I've attached snapshots of the message where they claim they can't find it ( and then ask me to reply when the notice at the top clearly states that the message chain is closed ) as well as the main page of my account which clearly lists the credit that they somehow can't find. I've also tried contacting them by phone, only to be told that there's no one who can help with my account -- not that there's a long wait time, that their automated system literally can't connect me with a person. So this is my last remedy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2020-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Barclay 's, the bank behind my XXXX Mastercard, promises three months of payment waivers due to Covid 19. I was enrolled in this in XXXX. However, due to them not responding to my queries regarding, my XX/XX/XXXX payment of {$29.00} went through. I also paid the same amount in XXXX while I still had funds. I did not pay my {$29.00} minimum required in XXXX and XXXX. At this time, funds were running out for me. As I only got to skip two payments, I contacted them this week for confirmation that despite the norm ( skipping XXXX, XXXX and XXXX payments ) in my case I would be able to skip XXXX, XXXX and XXXX. What was very strongly implied when I spoke to a representative from Barclays last night was that, because I was enrolled in XXXX and then paid in XXXX, I would only be able to skip two payments. What IS written is that the payments must be consecutive as mine would be. Nowhere does it say that it must be certain months only. All I am asking is that I get to waive the promised three payments ( in my case XXXX, XXXX and XXXX ). So I want to skip my third payment in XXXX as offered to me according to their provisions for Covid 19 relief. I hope you will see what I do ( and they do not ) that this is unfair and not keeping with supposed help they extend to their impacted customers during this difficult time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78233
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have had a credit score over 750..One account showed delinquent, it was not due to my fault and was for a small amount. Barclay Bank Miles and More credit card did this. I never received a yearly fee notice as I never used the account. It never arrived by email, mail or any alerts or any other way. Because of their error, my 3 bureau companies keep showing " serious delinquency ''. It was not serious and not due to my error or overlook. The result of such a small amount due to their reporting wrong had lowered my score almost 100 points and still has not recovered.!! .Please correct and remove from my accounts. I am NEVER late as my reports will show All 3 bureaus show '' EXCELLENT NEVER LATE " on all my accounts and for it to be ruined over a mistake not by me and for such a small amount is unacceptable.. Please contact me with any questions,,,,. Thank you, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am extremely dissatisfied with the way billing disputes of Barclays Bank ( XXXX ) handled my situation. On XX/XX/XXXX, I called and had an agent who tried to assist me with billing dispute in regards to goods that were not received. I let them know that I paid for multiple transitions but no product was provided. 5 day later I received 25 letters in mail stating that my cases got denied because of the merchants cancellation policy. I did not need to cancel anything, I was telling the agent that I did not receive custom product. I then ( on XXXX, XXXX ) faxed my supporting letter about the transaction and stating that I did not receive the product. I received 5 letters that 5 cases were resolved in my favor, latest being case # XXXX for {$9.00}. On XX/XX/XXXX received multiple letters dated XX/XX/XXXX for cases XXXX, XXXX, XXXX stating that bank is unable to pursue credit due to REASON UNABLE TO ASSIST. This is very disappointing and dissatisfactory. I do understand that we are in the pandemic and bank is short staffed, but there is has been a zero attempt to help me in this difficult time. The cases have not been properly investigated and no merchants have been contacted to address the situation or no response was received. I would like action to be taken and assist me with all the disputes that have been opened/closed.I feel am being discriminated against and no investigation being done in regards of the services that were not provided by the merchant. Up until today I received very little help from XXXX from Office of the president ( XXXX ext XXXX ) who closed the complaint case, stating that she saw some policy on the website, with no specifics.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90028
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I inadvertently sent two payments for the full amount due to my credit card with XXXX XXXX. When I realized my mistake I called customer service and was first told that I had to call back after the payment had posted to my account I had called XX/XX/XXXX. On XX/XX/XXXX I called again and asked for a refund to be processed and I understood that that would take 3 to 6 business days. On the XXXX I called again and saw that there was no movement of my funds so I asked to speak up to a manager and was told that payments to customers are done by check and then it takes 10 days for them to process the check. This means I will not have my funds available to pay my XXXX bills until like XX/XX/XXXX. Is this the best and most efficient way for a bank to handle a refund of excess payment? If that is the case with the CFPB please have this procedure expedited by EFT such as the payments I make to the credit card company. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32233
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XXXX credit report I mention Barclay 's bank does not belong to me. I informed Barclay 's bank as a fraud. They mention it will be place as fraud, however XXXX has yet to remove it from my credit report, hurting my credit. Barclay 's bank is my other credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I advised Barclays Bank on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX that a company named XXXX was using my card without authorization. They were told to block this company from using my account on all of the above dates. To date, they still have not blocked this company from using my account and once again on XX/XX/XXXX my card was used again by XXXX in the amount of {$11.00}. I will not pay for these purchases. I have three emails directing Barclays not to allow this unauthorized company to use my account, but they choose not to do anything about it. I want a refund of the {$11.00} ( XX/XX/XXXX ) {$12.00} on ( XX/XX/XXXX ), {$5.00} ( XX/XX/XXXX ) and {$11.00} on ( XX/XX/XXXX ). For a total of {$41.00} and I WANT XXXX BLOCKED FROM USING THIS ACCOUNT. THEY ARE UNAUTHORIZED!!!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11566
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX at XXXX PDT, I called Barclays customer service and spoke to XXXX ( ID # XXXX ) to understand my trip cancellation insurance benefit and to make sure that my upcoming trip that I was thinking about canceling due to the coronavirus outbreak would be covered. She confirmed that it would and I should call the same number and they will start a claim process and I should have the refund within 7-10 days. So that night I cancelled my trip and called your customer service the next day, XX/XX/XXXX at XXXX PDT and spoke to XXXX ( ID # XXXX ). He directed me to the department ( XXXX ) that handles the claims and I gave them all the information they requested. I was told I would get an e-mail within 3-4 business days ( Ref # XXXX ) I never got an e-mail and after waiting for a week when I called in I got a response that XXXX doesn't handle this claim and I should call Barclays. When I call Barclays, they say I should speak to XXXX and this loop has continued with no one actually listening to what I'm saying or helping, they just keep repeating the same thing as if reading from a script. I then contacted the Barclays Executive Office and received a call from XXXX ( Ext XXXX ) and she said she will look into the matter and call me back within a week. I never got a call from her, so I called her on XX/XX/XXXX and left her a voicemail - again no call back or response of any kind. I was told by XXXX that if nothing works I should open up a dispute and that would take care of it so on XX/XX/XXXX, I opened up a dispute and the charges were reversed. Now on XX/XX/XXXX, more than two months after this ordeal, i get a letter saying that they have rebilled my account. Again, when I called the dispute line they are clueless and just repeat the same canned lines over and over.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94538
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My credit card was closed. They claimed that they sent me a letter. I had XXXX points worth {$28.00} and they only wanted to give me XXXX dollars in the form of a refund check. I used the card within the one year time frame, but they said I used the wrong card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11105
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: XXXX of XXXX I contacted Barclay 's Carnival Master Card points department to ascertain how much money toward a cruise my points equaled. I was informed that my points were worth double the amount for a XXXX XXXX than any other cruise line. After researching XXXX XXXX lines and not finding the cruise I wished to take, I contacted the points department again to see how much points equaled on a XXXX XXXX line cruise. I was informed that I would receive the same as I would on a XXXXl XXXX and given the amount of {$4500.00} and some dollars. I booked the cruise and took the cruise in XX/XX/XXXX. When I attempted to redeem the points toward the cruise amount charged on the Barclays Mastercard, I was told I would only receive approximately {$2200.00}, not the {$4500.00} I had been promised. I made several calls to the company ( and was placed on hold for several minutes, up to 45 minutes in one instance ) in an attempt to resolve the matter. Several times I was told that the recording of my call ( s ) would be listened to and that I would receive the credit amount promised to men by their representative. After doing everything the company had asked, there was an " investigation '' that found that even though a review of the phone call they had recorded did indeed support my claim that I had been told I would receive the {$4500.00} in credit, they were not going to award me that amount. I asked for an appeal. The company representative and I also agreed that I would not be charged interest or late fees on the disputed amount. After a couple of months, the company did put delinquencies on my account for several months for the disputed amount. I realized this when I noticed that my credit rating had dropped precipitously from over 800 points to as low as XXXX I spoke to the company and late charges and interest were removed but not the delinquencies. Now, I am applying for a mortgage and my credit report shows serious delinquencies which may affect the mortgage interest rate I am able to get. So, not only did I not get the entire credit amount that had been promised me prior to the cruise, I had my credit score demolished despite the company having a recording of every conversation I had with them which verified that I had been promised a points credit of {$4500.00}. I want the erroneous charge of serious delinquencies removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91505
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A