Date Received: 2020-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged {$150.00} for smoking in a hotel room in XXXX New Mexico. I disputed the charge via email and pdf with barclays purusant to their guidelines and was never given a credit or any updates. They acted in bad faith and did not investigate this charge. I was not smoking in the room and the hotel has not shown any proof that I was smoking in the room. It is conejcture and hearsay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Im XXXX XXXX XXXX XXXX. I went XXXX on training out of the country on XX/XX/2020. On XX/XX/2020 a payment didnt go through and after contacting my mom as a emergency contact she paid the payment on my behalf. Once I return in XXXX, Ive noticed a 30 day late payment charge on my credit report. Ive been a customer with no missed payments for over 4 years. Ive called and send them documentation showing my orders in XXXX and XXXX and early XXXX and I was told it cant be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In XXXX of XXXX, I received a letter from Barclay Credit card on my account ending XXXX that due to inactivity on my card which had a {$4000.00} limit that I have had for about 7 years that if I did not use the credit card they were going to close it in 30 days from the date of the letter. So I called in XXXX and spoke with a representative and she told me all I needed to do was use the card to keep it from being closed and the problem is resolved. I said fine. But then I asked about another card that I had with the card ending with XXXX which had a {$10000.00} limit. I ask the representative since I did not get a letter for this card I am required to do the same for the XXXX card. She advised me No and that the card was not in jeopardy of closing due to inactivity. She then verified my address and then we ended the call with nothing else to discuss. I used the {$4000.00} dollar card and the account is still open, however, on XX/XX/XXXX I received an email from XXXX XXXX that my card ending XXXX was closed. This means due to the incorrect information I was told when I spoke to the representative and because she did not update the address on the card ending XXXX I was never notified of the account possibly closing due to inactivity. I have had this credit card for 7 years and 10 months never late or never any issues and now my history and card is closed due to errors of the representatives. In addition, because the representative updated the address on the XXXX account and not the XXXX account the letter that went out on XXXX telling me if I did not use the card it would be closed went to an old address that I have not lived at for since XX/XX/XXXX and mail was not forwarded. When I called on XX/XX/XXXX to address the issue of my account being closed I was told several lies. 1. that the card XXXX ( now closed ) had merged with card XXXX still open. However, this was incorrect because the limit on XXXX is $ XXXX and the limit on XXXX was {$10000.00} and the limit of XXXX did not reflect a limit of {$14000.00}. 2. Due to the card has not been used in the last 3 months they closed it. This too was a lie I haven't used to the card for almost 1 year. The Closing of this card has now caused a trickle of effects. I have now not only lost my history from my XXXX Barclay card but losing the limit that was available now lowers my credit available usage. The instant closing of this account has alerted other creditors and I just received an email that my XXXX XXXX which once had at {$15000.00} limit has just been reduced down to {$7000.00} and my current balance is now {$6400.00}. I have never been late on this card or had any issues. By taking my limit down to {$7000.00} and my balance is at {$6400.00} will create a credit usage of $ 91 % from 42 %. Which in turn is going to cause my credit score to drop drastically. XXXX had no other reason for reducing my limit. I have been in good standing with ALL of my credit cards no overdue or late payments and I always pay more than the minimum amount due. I have put in a request for Barclay to reopen my card and XXXX card was reduced and now I have forced to reprove myself to XXXX by paying an amount of {$1600.00} before XX/XX/XXXX in order to get my limit back. This putting consumers in a worse position when they have given them no reason too has to stop.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-04
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I have a credit card with Barclays US. On XX/XX/2020, I purchased a flight with XXXX XXXX XXXX XXXX to XXXX. I purchased two seats ( my wife and I ) for {$290.00} each ( a total of {$580.00} ). Then, because of COVID-19, the flight was cancelled a couple of weeks later. I paid the charge on my statement of XX/XX/2020 because the charge was not removed when I disputed the charge. Then, on XX/XX/2020, XXXX XXXX reimbursed the total of the charge ( {$580.00} ). This seemed to solve the issue. Then, on XX/XX/2020, Barclay US charged me again for the flights for a total of {$580.00}. I reached out to Barclay US to have this charge removed, but the company refused to do so even though I have already paid for this charge once. I would like this charge to be removed given that this is illegal behavior by Barclay US.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2020-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Vendor : XXXX XXXX XXXX : Barclays VISA Uber Credit Card Transaction Date : XX/XX/XXXX Amount : {$790.00} Planned date of travel : XX/XX/XXXX Panning date of return : XX/XX/XXXX XX/XX/XXXX - Initiated email contact with XXXX for initial refund, but no response from 2 people due to the COVID-19 pandemic. Called XXXX XXXX and confirmed that the flight has been cancelled. XX/XX/XXXX - XX/XX/XXXX - Called Barclays VISA Uber credit card customer customer support regarding this dispute and only gave a conditional refund. XX/XX/XXXX - XXXX did a rebill and appeared back on the customer credit card. XX/XX/XXXX - Called Barclays regarding the transaction and wanted to resolve it but they are refusing email communication and only letters/fax for evidence of cancellation. XX/XX/XXXX - XXXX stated that they are not responsible for our refund and that we need to contact the bank - but stated we should receive a refund from XXXX which was very confusing. Called Barclays bank but never picked up ( assumed due to holiday ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94538
Submitted Via: Web
Date Sent: 2020-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have had this credit card since 2018. I very responsible client and I pay all my credits on time. Today by a credit report I realized that I owe a money to one of my credit card ( at this moment I was surprise about this debt ). I started to check all my credit cards finding out which card was due. Then, I realized that the card that I owe was my XXXX card. This card I have not use it for a long time, but they charged the annual fee. After that, I went to the credit card website to pay, however I couldn't pay because I was already closed. I chat with somebody from the bank and this person gave me a phone number to solve the issue. I called and the agent told me that he cant solve the problem. I explained both of them that I didn't receive any information by post-mail, text, or e-mail. I really feel this situation very unfair because I want to solve the situation and pay the annual fee and continue being a client. Unfortunately, the miscommunication caused a problem with my credit score. I think they were not effective in communicate the issue with the annual fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78665
Submitted Via: Web
Date Sent: 2020-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: ***XX/XX/XXXXI placed an order with XXXX XXXX XXXX . I have dealt with this company for many years. ***XX/XX/XXXX The payment of {$330.00} was paid on my Barclay Bank Visa to XXXX XXXX XXXX . XXXX tried delivering the package before the store opened ( new driver ). We asked XXXX to hold our shipment and we would pick it up, they agreed but an employee mistakenly sent it back to XXXX XXXX XXXX. The tea company was going to reship it immediately back to me but it was left in their warehouse by mistake. I then called Barclay Bank to hold the funds because it was approximately two months since placing the order. XXXX XXXX XXXX XXXX reships the order. I called Barclay to release the funds. XXXX I called XXXX XXXX to say the order arrived, they said they had not received their money. I assure them that Barclay Bank said they would release they money. I had placed several calls to Barclay Bank asking why it was taking so long to release funds to XXXX XXXX XXXX. XXXX I called Barclay after hearing from XXXX XXXX XXXX to tell them they had STILL not receive funds. The representative said he recommends I give them a different credit card because Barclay Bank already refunded me back the money. I them took the advise and gave a different credit card to pay for my merchandise. XXXX Barclay charges me for {$330.00}. I call them and they explain they have deposited it back to XXXX XXXX. I tell them what the last person from Barclay Bank advised regarding giving a different credit card so would they please refund my money back to me. He tells me to have XXXX XXXX XXXX write a letter stating their side of things and fax it to Barclay Bank. XXXX XXXX XXXX XXXX sends me a letter stating all the facts. XXXX I fax the letter to Barclay Bank . XXXX I called Barclay Bank and spoke with XXXX . He said to wait because it may take time to decide whether they would return my money back to me. XXXX I receive a letter from Barclay Bank refusing to return my money and the representative said the returned it to XXXX XXXX on XX/XX/2020. I called Barclay Bank, spoke with XXXX and asked to speak to a supervisor but like the MANY past phone calls I have made, I get disconnected! XXXX I called the Accounts Receivable and Credit Manager ; XXXX XXXX whom I have dealt with all along to ask once again if they received back the {$330.00} as Barclays insists. She again said no. XXXX My husband said to call a branch of Barclay Bank because I was having such difficulty in communication. I called the branch in XXXX XXXX, CA. The man whom I spoke with said, There is no one to speak with, no one at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2020-07-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XX/XX/2020, I opened a new Barclay AAdvantage Aviator Business Card In XXXX 2020, I setup my Auto Pay for the credit card ( to pay balance in full each month from my Credit Union Checking account ). When setting up the payment, I ( user error ) incorrectly selected Savings instead of checking. So my first payment on the card was NSFd, and I had to setup a manual payment. I called Barclays after the incident to ensure that I appropriately updated my auto pay method to select CHECKING account type instead of savings. This was confirmed in the Barlcays autopay system online ( https : //aviatorbusinesscard.com/ ) and by an agent over the phone. In XX/XX/2020, my next autopay was triggered, presumably for the updated payment information, but Barclay 's system REVERTED to a SAVINGS account, not my checking account. This cause my savings account to be charged without my authorization. This resulted in three fees I am disputing, totalling {$84.00} : One fee from Barclays on XX/XX/2020 - " Return Payment Fee '' - {$39.00} One fee from my credit union on XX/XX/2020 - " NSF fee '' - {$35.00} One fee from my credit union on XX/XX/2020 - " Negative Bal. '' - {$20.00} I have contacted Barclays approx 10 times regarding this Barclays system issue. The investigation was completed after 6 weeks, found not in my favor, inexplicably. Even more concerning is Barclays lack of responsibility regarding this system issue. Even during my most recent contact with them on XX/XX/2020 ( screenshot attached ), their system AGAIN reverted my autopay to SAVINGS instead of CHECKING. The agent refused to acknowledge my issue as " Bank Error ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-07-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2020 I wrote Barclays Bank a letter attempting to settle a debt. I received a letter dated XX/XX/2020 requesting I call the company. I made several calls, and finally was able to get in touch with a manager that stated she could assist me with this matter. We spoke and agreed on an amount. I was told to mail the check to the billing department. I was also told the this would be considered fulfilled once the check was received, process, and cashed. On XX/XX/2020, I sent the payment agreed upon, with a letter stating the conversation ( attached ). This letter clearly states the terms for which this was to be considered paid in full and removed, once the check was cashed. I consulted with and attorney that stated, if they did not agree they should not have cashed the check and returned it. I reached out to the credit reporting agencies to have the debt removed as promised, only to have Barclays reject the agreement after receiving payment. I have attempted to contact Barclays again and was told " someone will call you back '', however no one has. This is not right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2020-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hi, I purchased airline tickets ( Frontier ) with my XXXX card totaling {$820.00}. I was scheduled to fly to XXXX XXXX with my family on XX/XX/XXXX. However due to Covid 19 the airline cancelled on XX/XX/XXXX. They never offered a refund but instead offered vouchers that had to be redeemed within 90 days. th. Much to my dismay having recovered from XXXX as I have proof of being tested positive for the antibody and my family also suffered a XXXX due to this virus, I contacted the airlines and they refused to give me a refund for something I was not able to redeem. The trip was canceled due to COVID19 and we had time to redeem vouchers for an unrealistic timeframe as States/Government official stop traveling for that time and we are still considered to fly at our own risk. Other airlines provided a reasonable timeframe to rebook up until XX/XX/2022and under different circumstances refund you if you were affected by COVID19. I tried disputing the charges but XXXX card gave me a temporary credit but recharged the charges on my account even after explaining that the vouchers no longer work because they had to be used by XXXX XXXX. We are still dealing with a global pandemic and it is unrealistic to book or plan a trip as we are still dealing with alot. Please help me dispute the charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A