Date Received: 2020-06-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Barclays Bank is reporting an erroneous account on my credit reports with XXXX, XXXX, and XXXX that does not belong to me. I have attempted to resolve this issue but Barclays has refused to send me the validation necessary for leaving it on my credit reports,. BRCLYSBANKDE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX I have disputed a charge for {$28.00} with a merchant XXXX XXXX as there was a problem with the transaction. I contacted the merchant and he agreed to issue a full refund after receiving the merchandise back. The merchandise was sent and received and instead of full refund Mr XXXX issued small four refunds that didn't amount to the total of the purchase. I have contacted Barclay Card and disputed the purchase. I was then told that the remaining balance will be disputed to make sure that the full amount of purchase is credited. However on XX/XX/XXXX I received a notice that the Barclay Card only credited {$1.00} to my account. 1 ) Why the overseas call center personnel misleads consumers? 2 ) Despite a long wait, the BarclayCard is issuing a statement that it provides no longer a card suspension service on the phone in violation of its credit card agreement and US laws. It is using a COVID-19 excuse to suspend it services to the cardmembers offering only an online option that is unavailable to people with poor or non existent internet connection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX Mastercard owned by Barclays, ending in XXXX, failure to remove a charge billed on XXXX, XXXX, XXXX for XXXX on XXXX XXXX for a cancelled flight by XXXX and US for dates XXXX. And failure to remove a charge of XXXX dollars for a charge to XXXX. Barclays charged me twice, once in XXXX on both charges and again in XXXX on both charges.. Barclays is no stranger for violation of credit laws. In XXXX I made purchases with my XXXX XXXX XXXX cards ending in XXXX, and XXXX, for failure to receive XXXX bonus points for every XXXX dollars purchased. I spent XXXX dollars on XXXX XXXX Purchases.. Never received the bonus points as stated.. They were not down payments. Barclays thinks this is very funny, because they think they will not get in trouble. Plus the reps have be very nasty. When you reach them after long wait times, they just hang up. Shame on Barclays. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11717
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: There are two parties involved in this complaint, XXXX and Barclays. I initiated two transfers on XXXX XXXX and XXXX XXXX for {$1000.00} each, from Barclays account to XXXX account, but I immediately cancelled the transaction of {$1000.00} of XXXX XXXX on that day itself. Then on XXXX XXXX I initiated a transfer from XXXX to Barclays which reached my Barclays account on XXXX XXXX. There seems to be a reduction of two {$1000.00} from my Barclays account but only one deposit of {$1000.00}. When reached out to Barclay 's they say that the money was requested to go the XXXX account and was sent. They did not receive any cancellation notice and hence carried out the transaction. When reached out to XXXX, they say that when a transaction is cancelled, they never pull the money from the requested account. Hence the missing case of {$1000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 073XX
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: This company treated me horrible after weeks after submitting my Uber application their security center requires me to send each time documents to verify my identity by mail which I sent and finally today I was approved after calling them to confirm theyve received them and was approved for only XXXX not only this bothers me is that I get so little when I have good credit I have credit lines in XXXX and higher and they only give me {$250.00} they dont even offer the Uber card any longer and their card technology I dont understand why this bank lacks card technology latest like many us banks have started migrating over to contactless they dont offer it or even know what it is but Im the XXXX they offer it to everyone how is this fair but in the USA they dont when will Barclays get up to date they say they will but never do time for them to iodate their card technology I also want a higher line
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX of XXXX I opened up a Barclay 's Credit Card. As soon as i opened the card I had immediate problems. Balance transfers have been made without my consent by a XXXX XXXX. I called the problem into Barclays and to date it is still not resolved and they have reported to the credit agencies and my score has declined. After months and months of issue and 2 bank balance transfer we made according to Barclay 's. {$3600.00} & {$1200.00} I do not have the card and I do not have access on line. I closed the account XX/XX/XXXX and I have a letter from Barclay 's bank documenting the account was closed with a XXXX Balance. On XX/XX/XXXX, I received a letter now with a new account number ( that I did not open or authorize ) That a recent payment to my card was made in the amount of {$3600.00} and returned to my bank. I did not make any such payment and reported it to Barclay 's and at this point I have investigations open into this account and a police report from back in XX/XX/XXXX and a supplemental update in XX/XX/XXXX. I have received letters from Barclays telling me while this is being investigated I would not be held responsible for this activity, and an adjustment will be placed on my account however that have sent me to collections they have reported to the credit agencies being late over 90 days for 3 months and although I received a letter when I closed the account back in XXXX of XXXX. They have opened up new account without my knowledge and when you read the documentation please take not all the account ending numbers. They just reported closing the account XX/XX/XXXX. I need help every time I call they tell me another 30 days. I have spend countless hours trying to get this corrected, but to send me to collections and report to the credit agencies with my score now dropping over 100 points. This is outrageous. I have sent them police reports and all the documentation and they will not stop collections they tell me I have to wait another 30 days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There are inquiries from XXXX, Brclysbankde, & XXXX XXXX on XX/XX/2020 and XX/XX/2020 that I do not recognize nor did I authorize.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: A charge for {$1600.00} appeared on my Barclay credit card. I contacted the company and they issued me a new card. Months later they put the charge back on the card claiming it was real even though I have not been to the doctor in Maryland and all my medical providers bill insurance. I have NOT received any product. I clearly, multiple times, told Barclays that I don't just give away {$1600.00} with nothing in return, that it is not okay for Barclay to force me to give {$1600.00} away, and, as a result, I told Barclays to cancel my credit card. They refused to remove the {$1600.00} and they refused to close the credit card account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: After approximately 4-5 calls over the span of 2 months including calls made last year to bank I continue to be thrown around in circles. I have tried on several occasions to settle my closed accounts balance with the bank. Last year I recall placing a call to the bank who stated the account was transferred to a collections agency, after calling the collection agency to settle the balance they stated they had not had the account since XX/XX/XXXXand was told by the bank and collection agency to wait until I was called to settle once the account transitions to a new bank or collector. This year I called back now approximately five times to settle the account again since I was never contacted like they stated I would be and was given the same run around. Only this time I was advised on four separate occasions that the account would be escalated to senior management so that the account can be brought back to the original bank so I can settle my account. It has been over a month and I have called at least once every week to follow up after being told after each conversation that in a week or two the account should have been recovered back to their bank. I have made several attempts to settle this account with no success as Barclays Financing has not assisted nor accepted my payments. I have submitted a credit report dispute and they have now stated they do not agree with my dispute and have placed derogatory marks on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: There has been a theft robbery and burglary cases involving me lately. My XXXX XXXX me with XXXX and XXXX my account several times. I made report to dispute the hard inquiries that are on my credit reports and the soft ones. I reported this to XXXX XXXX tx police dept. They made attempts to keep me safe. But this man came back an XXXX took my cards and finding some way of using it to get a room at XXXX XXXX and withdraws XXXX dollars from a store. Then with my identity he been trying pass it off as me and make out online or at stores and apply for loans to XXXX XXXX XXXX XXXX XXXX XXXX and a numerous others. Please as she remove these negative items.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 783XX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A